Full-size fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Phoenix Glendale

2.5 out of 5
Sonesta Simply Suites Phoenix Glendale
11411 N Black Canyon Hwy, Phoenix, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 822 reviews" "
Rating 8 - Good. 251 out of 822 reviews" "
Rating 6 - Okay. 111 out of 822 reviews" "
Rating 4 - Poor. 46 out of 822 reviews" "
Rating 2 - Terrible. 45 out of 822 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in Feb 2024
Response from Customer Service on Mar 28, 2024
Priscilla, thank you for choosing Sonesta Simply Suites Phoenix Glendale. We're so glad to hear you had a delightful experience. The team here looks forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Danielle, thank you for choosing Sonesta Simply Suites Phoenix Glendale! We're delighted to know your stay met your expectations. We hope to welcome you back on your next visit to Phoenix. Safe travels!

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless encampment in parking lot next door, but I felt safe. Lots of easy parking! Room is fine…great for price, clean. Comfy bed!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Kathryn, thank you for your honest feedback. We appreciate you noting the affordable value, cleanliness, and comfort of our accommodations at Sonesta Simply Suites Phoenix Glendale. We're happy our parking facilities met your expectations. As for your concern regarding the neighborhood, our goal is to ensure our guests feel secure at all times, and we continuously strive to improve the surroundings. We hope to welcome you back soon.

4/10 Poor

Stacy A

Travelled with partner
Disliked: Staff & service
Customer service was lacking. After an electrical fire on the wall between our room and the hallway, we were never contacted by staff about moving or if our room had smoke or anything. Repairs had to be made in the wall and were done while we were sleeping without prior notice. Hard to believe the lack of concern for their customers.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Stacy, we regret that your recent stay did not meet expectations, particularly with regard to communication and the issue with the electrical repairs in your room. We strive to provide a positive experience, and it appears we fell short this time. Rest assured, our team members are looking into the matter, and we appreciate you letting us know. We hope we will have the opportunity to rectify this situation in the future.

8/10 Good

Mark

Stayed 3 nights in Feb 2024

2/10 Terrible

Risa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 9, 2024
Risa, it's clear from your scoring that your recent stay did not meet your expectations. We're very sorry that your overall experience did not match our intention of maintaining the highest standards. We would truly appreciate learning more about your stay so that we can target improvement efforts. Thank you for your feedback.

4/10 Poor

Susan, PEORIA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Accepted pets but dirty, door keys not opening doors, back of hotel in park area had homeless living.
Stayed 18 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Susan, we appreciate you bringing these concerns to light. We acknowledge that cleanliness is paramount, and issues with room access should never occur. Also, guest safety is our top priority and we always aim to ensure a secure environment, although we have no control outside the property. Your report is valuable and will be shared with our team members to enhance our services. We hope we will have another opportunity to better your experience.

10/10 Excellent

Leiza

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff! The suite was roomy and comfy. Loved that they have a coffee maker in the room and lots of fridge space with built in ice maker. The property is near a freeway and next to property that has tall, bright lights. But, curtains were pretty good in blocking out any light, so this is just more a heads up for anyone who likes sleeping with the window open.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Leiza, it's wonderful to hear about your pleasant stay at Sonesta Simply Suites Phoenix Glendale. Our team members strive to offer the utmost hospitality and we are happy they delivered. It is also satisfying to know you enjoyed the spacious suite and handy amenities such as the coffee maker and refrigerator. Your helpful tip about the proximity to the freeway and lights for light-sensitive sleepers is appreciated. We look forward to welcoming you again for another comfortable visit!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the city park right out the back door. We walked over there quite often.
Stayed 28 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Bruce, it's wonderful to know that you made the most out of your stay at Sonesta Simply Suites Phoenix Glendale. It sounds like the proximity to the city park added an enjoyable touch to your visit. We hope that your walks there were refreshing. We look forward to hosting you again in the future.

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
George, it is wonderful to hear you found the team members at Sonesta Simply Suites Phoenix Glendale to be so pleasant. We always strive to deliver top-notch service to our guests. Thanks for your great review!

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Lee Ann, thank you for your kind words! We're thrilled to know that you found the Sonesta Simply Suites Phoenix Glendale to be excellent. We aim to provide a fantastic experience for all of our guests, and your feedback assures us we're on the right track. Looking forward to welcoming you back in the future!

10/10 Excellent

Alexis

Liked: Cleanliness, amenities
Best place yet !
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Alexis, it's wonderful to hear that you consider Sonesta Simply Suites Phoenix Glendale to be the best place you've visited! We're thrilled to deliver a memorable stay and look forward to welcoming you back in the future.

8/10 Good

Dario

Liked: Cleanliness, staff & service
Ok stay. Had no choice but to stay here
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Dario, it's clear from your feedback that your experience was satisfactory even though your stay was not initially planned. Your input helps guide improvements and is greatly appreciated. Should future travels bring you to Phoenix again, we'd be more than delighted to offer you a truly exceptional stay at Sonesta Simply Suites Phoenix Glendale.

10/10 Excellent

yongqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept place, all corners are clean and neat. parking spots are plenty, well lighted in the night, and very safe. two good restaurants nearby. morre are within warking distance
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
Yongqing, your feedback is greatly appreciated! We're thrilled that you found the cleanliness and ample, secure parking at Sonesta Simply Suites Phoenix Glendale to your liking. It's great that you enjoyed our location close to excellent dining spots too. We hope you'll visit us again in the future when your travels bring you back to Phoenix.

8/10 Good

sandra, Tucson

It was fine
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Sandra, it's reassuring to hear that your stay at Sonesta Simply Suites Phoenix Glendale met your expectations. We're always striving to enhance our guest experience and we appreciate your feedback. Please let us know if there's anything we could do to make your next visit even more enjoyable.

10/10 Excellent

yongqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Thank you for the fantastic rating, Yongqing!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Simply Suites Phoenix Glendale! We can't wait to see you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Just liked it
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 7, 2024
Patricia, it's wonderful to hear that you enjoyed your stay at Sonesta Simply Suites Phoenix Glendale. Your satisfaction is our highest priority and we're glad our hotel met your expectations. We look forward to welcoming you back in the future.

8/10 Good

Alfredo

Business traveller, Travelled with partner
Liked: Cleanliness
Good hotel
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Alfredo, it's wonderful to hear that you found Sonesta Simply Suites Phoenix Glendale to be a good choice for your stay. Your positive feedback is encouraging and we look forward to offering you another pleasing experience on your next visit.

8/10 Good

Timothy R.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great staff staff was very helpful and nice ! Overall no issues ...room furniture(recliner) was old and broke but thats all...nice and helpful manager..would come back
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Timothy, it's wonderful to hear your positive feedback on our helpful and friendly team members at Sonesta Simply Suites Phoenix Glendale. Our team always aims to create an enjoyable experience for our guests. We take your note regarding the room furniture into account as we continuously strive to improve our facilities. Thank you for your willingness to return. We can't wait to provide another great stay for you in the future.

10/10 Excellent

Allisan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Staff was great!!
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Allisan, it's wonderful to hear you enjoyed an amazing stay at Sonesta Simply Suites Phoenix Glendale. We're delighted to know our team members exceeded your expectations. We look forward to welcoming you back the next time you visit Phoenix.

8/10 Good

Kimberly

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Kimberly, thank you for your positive rating of Sonesta Simply Suites Phoenix Glendale. We're glad to know you had an enjoyable experience with us. We strive to make each stay as pleasant as possible and your feedback is valuable in achieving that goal. We look forward to welcoming you back in the near future.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
The fridges have ice makers!!! I love it!!!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Candace, we're thrilled to hear how much you appreciated the convenient feature of ice makers in the fridges at Sonesta Simply Suites Phoenix Glendale. It's details like these that can enhance a stay, and we're glad to have hit the mark for you. Looking forward to welcoming you back to enjoy our amenities. Safe travels!

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there before and staff was great and rooms clean. Only thing wrong was charging 5.00 to park your car. We were not told about the charge before we arrived. Please let people know ahead of time.. l think charge is wrong for people staying at your hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Gene, it's wonderful to hear you've enjoyed your visits at Sonesta Simply Suites Phoenix Glendale and found our team members to be excellent and your room to be clean. Your feedback about the parking charge is valuable to us, and we appreciate you bringing this concern to our attention. It's crucial for all our guests to be aware of every aspect of their stay. We will certainly consider your thoughts while making future decisions. Looking forward to welcoming you back soon.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was better than expected. simple, efficient. clean.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Valerie, we're thrilled to learn your stay at Sonesta Simply Suites Phoenix Glendale exceeded your anticipations. We pride ourselves on offering a straight-forward, neat experience. Looking forward to welcoming you back in the future!

8/10 Good

Debbie, Anselmo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
There was limited area to walk the dog. During the day we could take her behind the hotel to the park but after dark there were homeless encampments that made me feel unsafe to walk her after dark. I probably will not stay in Phoenix again.
Response from Customer Service on Jan 23, 2024
Debbie, thank you for sharing your experience and for choosing Sonesta Simply Suites Phoenix Glendale. It's important for all of our guests, including our four-legged ones, to feel comfortable and safe. We hope you found our hotel pleasing overall. Should your travels bring you back to Phoenix, we would be glad to assist with more suitable solutions for dog walking areas, day or night. We appreciate your valuable feedback.

2/10 Terrible

Brenda, Panorama City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom sick clogged up and bed sheets were dirty
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Brenda, we truly regret to hear about your experiences with the bathroom sink and the cleanliness of the bed sheets. Please rest assured we take these grievances seriously and work towards improving our cleaning and maintenance processes. We hope you will give us another chance to provide a better stay in the future.

4/10 Poor

Salma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
We appreciate the feedback, Salma.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Tyler, thank you for choosing Sonesta Simply Suites Phoenix Glendale and taking the time to rate us on Expedia. We're glad to know that you had a worthwhile stay. We hope we get the privilege of serving you again in the future. Please consider sharing any specific feedback so we can make your next stay even better.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Thanks for the outstanding rating, Michelle!We're delighted your time at Sonesta Simply Suites Phoenix Glendale was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 Terrible

Richard

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The minute we walked into our room it smelt like we were laying in an ashtray. Disgusting.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
We appreciate the feedback, Richard.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Brionna

Liked: Property conditions & facilities, room comfort
GREAT STAY!!
I definitely recommend this place. From the time I checked in to the time I checked out ther service I experienced was amazing!!! They were so kind and helpful!!!! The best suites I ever been too. Even tho. The area is skeptical it’s reflect the sonesta!!
Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Brionna, your recommendation of Sonesta Simply Suites Phoenix Glendale is greatly appreciated. We're thrilled to hear that from check-in to check-out, your encounter with our kind and helpful team members was exceptional. It's uplifting to know that our establishment stood out as the best suite you've visited. We keep striving to maintain our top-notch service and hope to see you return soon.

6/10 Okay

Lynnette, PETALUMA

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was overall ok. We chose it because they took large dogs for an additional $75.00 for the week. We reserved the one bedroom suite it was nice for the additional space needed to accommodate our golden retrievers. The queen size bed was an adjustment for my husband and I since we are used to a King bed and we are plus size people. Behind the hotel was a beautiful very large green belt area (park) with paths and alot of green grass for the dogs to run ion and do their duties. We enjoyed walking our dogs out there everyday and evening. Overall after a weeks stay we would stay there again. We were just a little disappointed that they never cleaned our room once. We did ask for two more towels in exchange for our dirty ones which they did very quickly. The office staff was friendly so no complaints on that end!
Stayed 7 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Lynnette, your comprehensive feedback is much appreciated. It's delightful to hear that you and your furry friends enjoyed the green belt area and you found our spacious suite comfortable.We understand that you're accustomed to a larger bed, adjustability can sometimes be a challenge. We'll look into making a variety of bed sizes available to cater to our guests' needs better. As for the room cleaning matter, we typically have a schedule to ensure all our valued visitors have a pristine ambiance. We apologize for any oversight in this area.Your praise about our accommodating colleagues is encouraging. They strive to provide swift service, like in the case of the extra towels you requested.We're looking forward to making your future stays even more satisfying. Thanks again for contemplating a return visit.

10/10 Excellent

Brionna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were GREAT!! Would definitely stay again
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Brionna, it's wonderful to hear how much you appreciate the Sonesta Simply Suites Phoenix Glendale! Your positive feedback is immensely valued. We're delighted you're considering a return visit. It will be our pleasure to create more memorable experiences for you next time.

10/10 Excellent

Twila

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Twila, we are thrilled to hear you enjoyed your stay at Sonesta Simply Suites Phoenix Glendale. Your positive rating means a lot to our team and we hope to have the opportunity to welcome you back again in the near future. Thank you for choosing us for your Expedia booking.

10/10 Excellent

Diane

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Diane, thank you for choosing Sonesta Simply Suites Phoenix Glendale. We're extremely glad to hear about your positive experience. Should you decide to visit Phoenix again, we'd be honored to welcome you back.

2/10 Terrible

Michael, AUBURN

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible location, dirty location, people arguing, right next to the freeway. Not impressed
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Michael, we're truly disheartened to hear that your visit fell short of expectations. Our goal is to provide all guests with a comfortable and serene environment, and we apologize if that wasn't the case during your stay. The cleanliness and tranquility concerns have been noted, and we appreciate you bringing these to our attention. We're continuously working on improving our guest experience and hope for an opportunity to showcase this in the future.

10/10 Excellent

America

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and nice
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
We're thrilled to hear about your positive experience at Sonesta Simply Suites Phoenix Glendale. Our team members always aim to provide exemplary service, and it's wonderful to know they were successful during your stay. We hope to welcome you back in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Truck got broken into in the hotel parking lot
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
We're sincerely sorry to hear about the unfortunate incident with your vehicle. We understand how distressing such situations can be, and we assure you that we work hard to maintain a safe environment for our guests and their property. We aim to improve the security measures wherever possible.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise Party
This was a trip to celebrate my wife's birthday, it was a surprise party. We needed to stay in a place that accepted pets and was close to our venue: Great Skate. This location is right off the frontage road. The check in was warm and inciting. Staff was very informative about the property and genuinely pleasant to interact with. Our fur babies and I felt welcome and safe with this location.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Joshua, it warms our hearts to hear how much you enjoyed your special celebratory stay at Sonesta Simply Suites Phoenix Glendale. We're delighted that our prime location suited your needs perfectly and the warm reception at check-in added to your positive experience. Our team members strive to make all our guests, including our four-legged ones, feel welcome. We hope to host you and your fur babies again soon for another pleasant stay.

6/10 Okay

Dan

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
This property is great, HUGE well equipped suites, comfortable beds, but the neighborhood off the interstate is sketchy to say the least, lots of homeless and the "element" of guests checking in at night for a short stay leaves a lot to be desired. It's not the hotels fault, it's just what has become of America, but the property itself is great. So sad...
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 30, 2023
Dan, thank you for acknowledging the spaciousness and comfort of our Sonesta Simply Suites Phoenix Glendale. Your feedback on the neighborhood is noted and gives insight into the areas we can look into improving to enhance our guests' experience. It will surely aid future guests in their decision-making process. We're glad that you appreciated our property. It is indeed unfortunate about the broader societal issues you've pointed out, but your satisfaction and safety at our hotel continue to be our top priority.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 24, 2023
Thank you for the 8/10 rating, Jessica!It's great your time at Sonesta Simply Suites Phoenix Glendale was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely staying here next time I visit for work
Stayed 1 night in Aug 2023
Response from Customer Service on Nov 22, 2023
Ralph, we're thrilled to know we'll be your top choice for all future work trips! It's always a pleasure at Sonesta Simply Suites Phoenix Glendale to make business travel enjoyable. Looking forward to making your next stay even better!

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Angelica, thank you for choosing Sonesta Simply Suites Phoenix Glendale and taking the time to rate your stay with us. We're thrilled to see your favorable rating. We look forward to having you with us again in the future.

8/10 Good

Deena

Travelled with partner
Liked: Amenities
The room was clean enough, but beneath the sink, which wasn't visible, was pretty dirty. The staff was mostly nice, though there was one on duty who was a little grumpy. Overall, you get what you pay for, and we were mostly satisfied. The room is big, but we would've enjoyed one more chair so the two of us could eat at the table together. Love the small touches of dish soap and paper towels.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Deena, we appreciate your feedback and are glad that you enjoyed your stay overall at Sonesta Simply Suites Phoenix Glendale. We're also pleased to know that the room size and additional amenities, such as dish soap and paper towels, matched your needs. Meanwhile, we take note of your feedback regarding cleanliness and will use it to better guide our team members in the future. Also, we appreciate your suggestion about having an extra chair for added comfort. Your insights help us continually improve guest experiences. We hope to welcome you back in the future.

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
We appreciate the feedback, Amanda.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Jennifer

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 10, 2023
Jennifer, thank you for your rating of Sonesta Simply Suites Phoenix Glendale. We're glad to see you had a nice experience with us. We hope to see you again in the near future to earn that extra star and provide an even better stay. Safe travels!

8/10 Good

Togia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 28 nights in Oct 2023
Response from Customer Service on Nov 9, 2023
Togia, thank you for staying with us at Sonesta Simply Suites Phoenix Glendale and for taking the time to leave a rating. We're glad to know we met your expectations and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Marc, it's great to see a perfect rating for your stay at Sonesta Simply Suites Phoenix Glendale. We're delighted that you enjoyed your visit and we hope to welcome you back soon for another exceptional experience.

6/10 Okay

Amy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The property was not as clean as the photos, there were some broken cabinets, stains on the couch and rug, and obvious dirt/dings along the walls and doors. Obvious wear and tear, cabinet hinges broken, wood is warm around all the corners and edges, grime in corners. The AC is a small wall unit that was cut into the wall to add a vent in the bedroom, so the living room was freezing and the bedroom was warm. It was safe and easy to get places, easy parking, and the staff is very friendly. There is a kitchenette, but there are no cooking utensils, just dining plates, bowls and cutlery. This is definitely a two star property, no bells and whistles. We got a nightly rate, and for around $100 a night it was a good deal.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Amy, it's apparent from your review that certain aspects of your stay didn't meet your expectations. We regret that elements of the suite's cleanliness and maintenance fell short and you encountered issues with temperature control. It's very important to us that every guest feels comfortable and at home in our suites. We'll certainly take your vital feedback into consideration while continually working to enhance the guest experience.It's heartening to hear you appreciated the convenient location, ease of parking, and the warm welcome provided by our team members. Also, thank you for highlighting the issue with the kitchenette, we certainly strive to provide fully equipped facilities.We're grateful you found value in our pricing and considered the property a good deal. Your observations are poignant and will surely aid us in making necessary improvements. We hope to have an opportunity to deliver a more seamless stay in the future.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested walk in shower did not get was already unpacked when discovered We are elderly husband walks with cane so does not lift legs well did not want to have to repack as we were staying several days Reservation clearly stated Roll In Shower? We managed liked location along freeway and the location of our room
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 28, 2023
Joe, thank you for choosing to stay at Sonesta Simply Suites Phoenix Glendale, and for sharing your experience. We understand how important certain amenities can be to ensure a comfortable stay, and we regret that your room didn't match your preference for a bathroom fixture. For future visits, we recommend reaching out to our front desk team members directly to ensure your requirements are met. We're glad to hear that you found our location convenient for your travel needs and liked the positioning of your room. We hope you'll choose us again next time you visit Phoenix.