Outdoor pool, pool umbrellas, sun loungers

Reviews of Holiday Inn Express & Suites Phoenix - Tempe, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 258 reviews" "
Rating 8 - Good. 60 out of 258 reviews" "
Rating 6 - Okay. 19 out of 258 reviews" "
Rating 4 - Poor. 12 out of 258 reviews" "
Rating 2 - Terrible. 17 out of 258 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ariol

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i did not like anything there.
Stayed 1 night in Mar 2024

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 5 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a lot of dining options within walking distance.
Stayed 3 nights in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Darell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the noise from freeway
Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jacob

Stayed 4 nights in Mar 2024

4/10 Poor

Cadee, Clovis

Disliked: Staff & service
Right by the freeway... incredibly loud all night long
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly, spacious clean room
Stayed 1 night in Mar 2024

10/10 Excellent

Kristi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and very quiet!
Stayed 1 night in Feb 2024

10/10 Excellent

Bridget Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2024

10/10 Excellent

Duyen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really like this location. Will come back ! They let me check in early so I don’t have to wait.
Stayed 1 night in Feb 2024

8/10 Good

Dan

Stayed 6 nights in Feb 2024

2/10 Terrible

Qiang

Disliked: Cleanliness, property conditions & facilities
Room next to highway and extreme noisy. Staff is rude and not willing to refunds
Stayed 1 night in Feb 2024

6/10 Okay

John, Tucson

Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cody Nunn- Front Office Manager on Feb 2, 2024
Thanks so much for the score!

10/10 Excellent

Kyle

Stayed 1 night in Jan 2024

10/10 Excellent

jay

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Jan 2024
Response from Cody Nunn - Front Office Manager on Feb 2, 2024
I appreciate the score!

8/10 Good

JEFFREY, aliso viejo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast
Stayed 1 night in Jan 2024
Response from Cody Nunn on Jan 22, 2024
Sorry to hear that you had a poor experience. We will do a better job.

8/10 Good

Kristopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel for the price was great. It had many food and drink options near by and good access to highways. Breakfast was included and above average for hotels these days. Beds were comfortable and the hotel was very clean. Hot tub and pool was nice but the jets were not functioning well. All and all, I would recommend this hotel if your like me and don’t spend much time at your accommodation when traveling.
Stayed 2 nights in Jan 2024
Response from Cody Nunn - Front Office Manage on Feb 2, 2024
Sorry to hear your stay was less than perfect

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for affordable and convenient location for food and freeway access. The free breakfast was great! The bedding was great! The dark out shades were excellent! The soap provided was good quality! It was quiet even though close to a freeway. There was a nice beer pub next door that we ate at twice in a weekend. The parking lot was a little strange but we would definitely stay again!
Stayed 3 nights in Jan 2024
Response from Cody Nunn - Front Office Manager on Feb 2, 2024
Thanks for rating us! Glad to hear you would stay with us again. We’ll see you back.

10/10 Excellent

Jackson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Jan 2024
Response from Cody Nunn - Front Office Manager on Feb 2, 2024
Thanks for giving us a perfect score!

8/10 Good

Melodneice

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again. After the check in situation, everything and everyone was perfect.
Stayed 3 nights in Jan 2024
Response from Cody Nunn- Front Office Manager on Feb 2, 2024
I hear you. I would personally like to thank you for staying and next time your check in experience will be much better.

10/10 Excellent

Toni, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and super helpful! They were always willing to accommodate our requests. It’s a nicely renovated hotel and the breakfast is decent. The area around is interesting but good is easy to walk to and the restaurant next door is awesome and friendly as well! The pool area is the only drawback just because it’s a weird place to hang by the pool with the highway beside it and a big billboard and power lines. But still a great place to stay!!!
Stayed 4 nights in Dec 2023
Response from Cody Nunn -Front Offfice Manager on Feb 2, 2024
Sorry to hear the highway was noisy

10/10 Excellent

Rick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas staycation
Great location. The air traffic was a bit loud.
Stayed 3 nights in Dec 2023
Response from Cody Nunn- Front Office Manager on Dec 30, 2023
Thank-You for your perfect score we really strive to make sure you feel as though it was worth it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facility looks brand new so everything was clean and well maintained. Good hot breakfast. Front staff was great. Would highly recommend for a value for money option.
Stayed 1 night in Dec 2023
Response from Cody Nunn- Front Office Manager on Dec 30, 2023
Thanks for you comments. We try to make sure we provide you with the best of everything g we have to offer!

6/10 Okay

Summerian

Stayed 3 nights in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 30, 2023
Sorry to see your rating was less than stellar. We will take a look at what we can do to improve.

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 30, 2023
Thanks for your score. We appreciate it!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 20, 2023
Thanks for your score!

2/10 Terrible

Lucy Ruth

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cody Nunn - Front Office Manager on Dec 30, 2023
We apologize for your experience. We will do what we can do to improve our hotel.

4/10 Poor

William

Travelled with family
Meh.... Tempe hotel
This hotel is right on the freeway. I was startled several times during my 1 night stay by super loud vehicles seemingly racing right outside my window. The hotel is outdated, dingy and understaffed. Desk folks weren't very friendly.There is a brewery next door but it was similarly understaffed and mismanaged. I don't think I could stay here again.
Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 30, 2023
I’m sorry to hear your comments. We strive to make sure things are better than what you experienced. Hope you will give us another try to change your mind.

10/10 Excellent

Robert, La Habra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cody Nunn- Front Office Manager on Dec 17, 2023
Thanks for your perfect rating.

10/10 Excellent

Desbah

Stayed 1 night in Dec 2023
Response from Cody Nunn -Front Office Manager on Dec 16, 2023
It’s so great to receive a perfect score. Thanks!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was courteous. Check in process was quick. I’ll come back. 😊
Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 16, 2023
I am so happy to know that the staff was courteous. They really do strive to give you a branded express check in. I’m happy to hear this was what you experienced. Can’t wait to see you back.

10/10 Excellent

Zony

Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 16, 2023
Thanks very much for your score! We are super excited about receiving a perfect score. We hope to impress you again with your next stay.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 13, 2023
Thank you very much for your score!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 11, 2023
Thank you very much for your score we will use it to better ourselves.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the lake and surrounding areas. I enjoyed walking by the lake and the eating/ drinking facilities I the area.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cody Nunn - Front Office Manager on Dec 8, 2023
Thanks for the perfect score!

8/10 Good

Celeste

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cody Nunn -Front Office Manager on Dec 8, 2023
Thanks for the score!

10/10 Excellent

Tyrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Cody Nunn- Front Office Manager on Dec 2, 2023
Awesome!

8/10 Good

Justin

Stayed 1 night in Nov 2023
Response from Cody Nunn -Front office Manager on Dec 20, 2023
Thanks for your rating, we will improve based on your score.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Cody Nunn - Front Office Manager on Dec 2, 2023
Thanks for the perfect score!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room
Stayed 1 night in Nov 2023
Response from Cody Nunn -Front Office Manager on Dec 2, 2023
Thanks for the perfect score

8/10 Good

Ronald

Stayed 1 night in Nov 2023
Response from Cody Nunn - Front Office Manager on Nov 27, 2023
Hi, thanks for your review we will utilize your score for training.

8/10 Good

andrea

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ggid!
The hotel is centrally located! Easy walk to downtown and parks. It rained and our room was on the ground floor which caused some water issues. The carpet was soaked under the window. We weren’t sure if the AC was leaking or the rain seeped in. It was taken care of by maintenance but there was a musty smell. Breakfast and coffee were great! Location was ideal! Price was reasonable. It was quiet and I would stay again.
Stayed 4 nights in Nov 2023
Response from Cody Nunn-Holiday Inn Express on Nov 21, 2023
Thank you for your detailed review! We’re thrilled to hear that you enjoyed our central location, easy access to downtown and parks, and our breakfast and coffee. We’re also glad to know that you found our prices reasonable and our environment quiet.We apologize for the inconvenience caused by the water issue in your room. We appreciate your patience while our maintenance team addressed the problem. We’re sorry for the musty smell that resulted from it and will take steps to prevent such issues in the future.We’re delighted to hear that you would stay with us again. We look forward to welcoming you back on your next visit! Thank you for choosing our hotel.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cody Nunn- Front Office Manager on Nov 21, 2023
Thank you so much for your review!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cody Nunn-Front Office Manager on Nov 21, 2023
WOW! Thanks for letting us know we did excellent.

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
There were various things that needed maintained. The sink didn’t drain. Tv remote didn’t work so could not watch tv Light by door was out. Very little parking available
Stayed 1 night in Nov 2023
Response from Cody Nunn-Front Office Manager on Nov 21, 2023
Im sorry you experienced this while you were a guest here. I have notified maintenance and we will take a look into your room and fix all mentioned issues.