Lobby

Reviews of Pacific Hotel, Phnom Penh

3.5 out of 5
Pacific Hotel, Phnom Penh
234 Monivong Blvd, Sangkat Phsar Thmei II, Phnom Penh

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 208 reviews" "
Rating 8 - Good. 57 out of 208 reviews" "
Rating 6 - Okay. 40 out of 208 reviews" "
Rating 4 - Poor. 11 out of 208 reviews" "
Rating 2 - Terrible. 6 out of 208 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fjalar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Jan 2024
Response from Eddie on Jan 27, 2024
Hello Fjalar , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Qian Yan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 14, 2024
Hello Qian Yan , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Kwa Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 14, 2024
Hello Kwa Yi , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Hu Hui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 14, 2024
Hello Hu hui , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Matthew St

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 14, 2024
Hello Matthew , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Þengill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 14, 2024
Hello Þengill , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Aaron

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 14, 2024
Hello Aaron , we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 12, 2024
Hello James, we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 12, 2024
Hello Joshua, we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eddie on Jan 12, 2024
Hello Cameron, we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Daniel

Travelled with group
.
Stayed 1 night in Dec 2023
Response from Eddie on Dec 29, 2023
Hello Daniel, we are more than happy to hear you enjoyed your stay with us. We will still look into each bullet point from our guest suggest to keep improving ourselves to serve you even better next time.

10/10 Excellent

Wee Chong

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Eddie on Dec 18, 2023
Hello, we are more than happy that you enjoyed your stay with us. We appreciate your feedback and we will still keep improving ourselves to be even better.

10/10 Excellent

Manjot Singh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Eddie on Nov 24, 2023
Hello Manjot, we are more than happy that you enjoy your stay with us. We appreciate your feedback and we will keep improving ourselves even better to serve you "better" next time.

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and smell good, AC was freezing cold but you can adjust it to your liking, I like it. Good breakfast and friendly staff. Excellent, very nice.
Stayed 1 night in Oct 2023
Response from Eddie on Oct 16, 2023
Hello João, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Naoh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable.
Stayed 1 night in Oct 2023
Response from Eddie on Oct 15, 2023
Hello Naoh, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with a very nice free breakfast
love it, excellent hotel and good breakfast
Stayed 1 night in Oct 2023
Response from Eddie on Oct 15, 2023
Hello Francisco, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Raphel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was in a Pchum Ben National Holiday which the street was very quiet and the staff was really friendly, they told us to be careful on the belonging and everything. Very nice hotel
Stayed 1 night in Oct 2023
Response from Eddie on Oct 15, 2023
Hello Raphel, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Ebba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center on the city, you could literally walk to anywhere, store, market and restaurant and surprisingly quiet for a hotel in the center of the city.
Stayed 1 night in Oct 2023
Response from Eddie on Oct 12, 2023
Hello Ebba, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, they even have a nice restaurant you could enjoy a nice chilling dinner with a 1 Free 1 Promotion. Very cool
Stayed 1 night in Oct 2023
Response from Eddie on Oct 12, 2023
Hello William, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Andersson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, good breakfast, good bed and very friendly and helpful staff
Stayed 1 night in Oct 2023
Response from Eddie on Oct 12, 2023
Hello Andersson, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Koizumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eddie on Oct 2, 2023
Hello Koizumi, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Breakfast was so good, a very nice small gym you could workout with anything.
Stayed 1 night in Sep 2023
Response from Eddie on Oct 2, 2023
Hello Anthony, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend, best one so far
Very good hotel, friend staff and very quick check in. The breakfast was wonderful
Stayed 1 night in Sep 2023
Response from Eddie on Oct 2, 2023
Hello Billy, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Sot, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful stay. Will always come back again for the third time.
Stayed 2 nights in Sep 2023
Response from Eddie on Sep 7, 2023
Hello Deborah, thank you for the review, we are super happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

10/10 Excellent

Richard

Stayed 13 nights in Jun 2023
Response from Eddie on Jul 5, 2023
Hiiii, we are happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Eddie on Jun 24, 2023
Sur sdey, we are happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here
Stayed 2 nights in Jun 2023
Response from Eddie on Jun 13, 2023
Hiiii, we are happy that you enjoyed your stay with some of our features and we appreciate your feedback to keep improving ourselves better and to serve you even better next time.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Staff friendly and helpful
Stayed 1 night in Mar 2023
Response from Eddie on May 11, 2023
Hiiii, we are happy that you enjoyed your stay with some of our featuring and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Eddie on Mar 10, 2023
Hiiii, we are happy that you enjoyed your stay with some of our featuring and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

10/10 Excellent

Kantdara

Stayed 3 nights in Feb 2023
Response from Eddie on Feb 22, 2023
Hiii, we are happy that you enjoyed your stay with some of our featuring and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

8/10 Good

Masatoshi

Business traveller
Liked: Cleanliness, staff & service
Facilities are a little old but staff are very cheerful and helpful. Convenient location.
Stayed 8 nights in Jan 2023
Response from Eddie on Feb 11, 2023
Awwwwwwww, we are happy that you enjoyed your stay with some of our featuring and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

8/10 Good

Kantdara

Stayed 2 nights in Jan 2023
Response from Eddie on Feb 3, 2023
Hiiii, we are happy that you enjoyed your stay with some of our featuring and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Response from Eddie on Jan 5, 2023
Hiiii, we are happy that you enjoyed your stay with some of our featuring and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Centrally located. Superior staff.
Response from Eddie on Jan 5, 2023
Hiiii, we are delighted that you enjoyed your stay with us and we appreciate your feedback to keep improve ourselves better and to serve you even better next time.

8/10 Good

THIAM BENG

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Masatoshi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent value of money. Kind and helpful staff.
Stayed 9 nights in Oct 2022
Response from Kolim on Oct 16, 2022
Thank you so much for your kind review Sir.

10/10 Excellent

Masatoshi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all friendly and they maintains facilities in good condition. Good value of money.
Stayed 5 nights in Jul 2022
Response from Kolim Sun on Aug 1, 2022
Dear Mr Masatoshi, Thank you for choosing to stay at The Pacific Hotel Phnom Penh. We are glad to have serve you and we strive to further improve our services and facilities so as to serve our guests better. Kindest Regards,

10/10 Excellent

Masatoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and helpful staff. Room was clean.
Stayed 6 nights in May 2022
Response from Kolim Sun on Jun 15, 2022
Thank you for choosing to stay with us Mr Masatoshi. We look forward to welcoming you again soon in the near future.

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Kolim Sun on Apr 12, 2022
Thank you for choosing to stay with us, we look forward to welcoming you again soon in the near future.

10/10 Excellent

Masatoshi

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff are really nice and work very efficiently and friendly. Unfortunately, because of some Covid-19 restrictions, this hotel was stopping to hold restaurant service. But they provided us room service as much as possible and I am sure that service will resume as usual once Covid-19 situation is getting better so soon.
Stayed 3 nights in Mar 2022
Response from Kolim Sun on Mar 31, 2022
Dear Mr Masatoshi, Thank you so much for choosing to stay with us. We are more than delighted that you enjoyed your stay with us. Hopefully when Covid gets better, we will resume the operation of our restaurant. Kindest regards,

6/10 Okay

Verified traveller

Liked: Staff & service
A little run down, but great staff
The staff was extremely friendly and helpful, and the breakfast was very good. The hotel itself did seem a little run down, the beds were not comfortable, and the noise from across the street was incredibly loud. We did have to change rooms because the AC was broken but the staff was very quick to help us change rooms.
Stayed 4 nights in Mar 2022
Response from Kolim Sun on Mar 22, 2022
Dear Sir/Madam, Thank you for choosing to stay with us. We take our guests feedback and suggestion very seriously and we will continue to strive to further improve our hotel and services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Kolim Sun on Mar 10, 2022
Thank you for choosing to stay with us, we look forward to welcoming you again soon.

8/10 Good

Phavorath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and the hotel is closed to the central market. AC was very noisy,
Stayed 1 night in Mar 2022
Response from Kolim Sun on Mar 6, 2022
Thank you for choosing to stay with us. We take our guests feedback very seriously and we strive to further improve our services.

6/10 Okay

Johan

Business traveller
Liked: Staff & service
Had a pleasant stay, employees were extremely helpful. Bathroom linens and Faucets needs some replacement. Breakfast was fresh and delicious. Thank you
Stayed 2 nights in Feb 2022
Response from Kolim Sun on Feb 14, 2022
Dear Johan, Thank you for choosing to stay with us. We take our guest feedback very seriously and we will strive to further improve our hotel services.

6/10 Okay

Choong, Singapore

Business traveller
Liked: Staff & service
Staffs are very polite and helpful . Small room , dated , breakfast too simple .
Stayed 3 nights in Mar 2020
Response from EDDIE on Mar 23, 2020
Dear Choong, We are sincerely apology for the inconvenience cause you faced during your stay, as we've try to improve ourselves better and better to serve you even better. We hope to see you again soon with your next stop to Phnom Penh. Stay safe and healthy.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
People are pleasant, they try to accommodate requests. Place is generally clean but I think they need guidance on how to keep it spotless as bathrooms are not properly maintained.
Stayed 2 nights in Feb 2020
Response from EDDIE on Mar 23, 2020
Dear Value Guest, we are delighted that you enjoy your stay with us. and thank you very much for taking your valuable time and share you experience with us. We hope to see you again soon with your next stop to Phnom Penh, Stay safe & healthy.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complaint, everything is perfect with this hotel. Perfect choice of breakfast. Very comfortable stay, receive 2 draft beers upon check-in and 20% discount voucher with their restaurant. Really happy with my stay, highly recommend.
Stayed 1 night in Mar 2020
Response from Eddie on Mar 11, 2020
Dear Value Guest, we are more than delighted that you enjoy your stay with us, and thank you so much for taking your valuable time and share your experience with us. We are glad to hear that from you. We hope to see you again soon with your next stop to Phnom Penh, Cambodia.

6/10 Okay

Steinar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok hotel, but poor restaurant service
Quite happy with our over all experience, but the lack of service amongst the restaurant staff ruined it a lot.
Stayed 2 nights in Mar 2020
Response from EDDIE on Mar 7, 2020
Dear Steinar, We are delighted that you like our hotel, and thank you so much for taking your valuable time and share your experience with us. We also apology for the inconvenience cause you faced during you dining with us. We will follow up with the point you made the keep improve ourselves better. We hope to see you again soon with your next stop to Phnom Penh, Cambodia. Warmly Regards,

8/10 Good

Ken, Toronto

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2020
Response from EDDIE on Feb 7, 2020
Dear Ken, Thank you so much for taking your time to share your experience with us, we hope to see you again soon with your next stop to Phnom Penh, Cambodia.

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Cute hotel with lots of personality
Cute hotel with lots of personality. The rooms were small but comfortable and lovely decor. My room did not have a window which didn’t bother me but if that’s something you care about then you should be sure to ask for a room with windows. Some of the linens could use extra cleaning but overall rooms were clean.
Stayed 2 nights in Jan 2020
Response from Kolim Sun on Jan 31, 2020
Thanks a lot for your feedback, we look forward to welcoming you soon again.