Front of property - evening/night

Reviews of Diamond Palace Hotel

3 out of 5
Diamond Palace Hotel
#128 E3-E4, Street Sothearos, Khan Chamkamorn, Phnom Penh

Reviews

6.6
Rating 10 - Excellent. 8 out of 101 reviews" "
Rating 8 - Good. 39 out of 101 reviews" "
Rating 6 - Okay. 37 out of 101 reviews" "
Rating 4 - Poor. 13 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Nini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A simple place n considerably good. Convenient for me to go where i expected. So its worth my stay.
Stayed 3 nights in Mar 2019

8/10 Good

Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 1 night in Mar 2019

10/10 Excellent

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, near everything.
Stayed 2 nights in Jan 2019
Response from Best wishes, Hotel Management on Jan 22, 2019
Dear Guest, Greeting from Diamond Palace Hotel. We thank you so much for choosing Diamond Palace Hotel as your stay in Phnom Penh. We look forward to serving you again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Overall the hotel wasn't bad but it definitely felt a little seedy and when I opened the fridge some bugs came scrambling out. Staff was nice though and the balcony was quite spacious. The room never got cleaned while I was there but come to find out I the end of our stay we needed to leave the key with the front desk if we wanted cleaning.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean and comfortable.
Our room was on the 4th floor with balcony facing the main road but little or no noise to speak of. Very clean room with fridge and TV and hanging space for clothes. Bathroom/shower/toilet all on same level which was a welcome change from having to step into shower over bath at other places we have stayed at in Cambodia. Would suit elderly or people with physical impairment where there was limited leg movement. Staff were friendly and the breakfast was adequate from a choice of seven dishes. Coffee or juice included. Hotel represented good value for a capital city. Tuk Tuk transport readily available from the hotel to sights around town. Some really good restaurants in lane ways nearby ..just explore to find them. Would stay again at this hotel.
Stayed 5 nights in Aug 2017
Response from Lak Sokchan on Oct 2, 2017
Dear Sharon, Greeting from Diamond Palace Hotel, We appreciate your good reviews and comments. It is our pleasure to serve you at our best. Looking forward to seeing you again. Warmest Regard, Hotel Management

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Not advised that room would be windowless. We blame hotel.com for this! Bathroom door hinge broken so couldn't, close. No kettle so no tea coffee facilities as advertised. Not really sure why hotel.com would want to associate itself with a hotel like this. Irrespective of price there is a minimum standard you should expect. We believe this fell short of that.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to the mall
Thy are renovating the hotel there was no hot water I needed to call the response every time for hot water

8/10 Good

Garrie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with lots of resturants within 5 mins walking distance. Breakfast in the hotel was boring. Hotel lobby has a musky smell.

10/10 Excellent

Wayland, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe Double Room is spacious
I booked the Deluxe Double Room and it was very spacious with a couch and coffee table so you can entertain guests. There's also a balcony with seating for two that serves the same purpose. They don't list the room size, but I would say the room was about 30 m2. There's an ATM next to the hotel. Exit the hotel, turn right and there's some Korean restaurants. Turn left there's an expensive Japanese restaurant. Across the street is the Poki Poke Japanese fast food restaurant. Attached to the restaurant is a baguette place. If you don't eat carbs, you can have them make any of the baguettes without the baguette. Like egg, cheese, ham, and bacon.

4/10 Poor

Oon Poh, singapore

Disliked: Cleanliness, property conditions & facilities
Opposite a primary school/ Old hotel, toilet needs upgrading as water seepage from shower area makes the whole floor wet. Need a 30mins walk to the Riverside area and 20mins to Independence Monument. Surrounding area, mostly massage shops.

4/10 Poor

Beverly, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
Huge disappointment. I had booked the superior double bedroom and paid for the extra for the upgrade and for a balcony. I arrived in the room, it was absolutely nothing like the picture. It was old, the walls were terrible looking and there were no cupboards or drawers for my clothes, just 2 miserables hangers hanging on one bar attached to the wall. On top of that, I did not have my own balcony like what I had paid for. It turned out to be only a room close to it, but a balcony accessible to the entire floor. I paid for a room that I never had.

8/10 Good

kean mean, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay @ Diamond Palace
There is a local market nearby where one can buy fruits. There are other hotel restaurants nearby as well. This hotel does not serve lunch or dinner, only breakfast.

8/10 Good

kean mean, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Palace Hotel location
Hotel is far from Central Market but the latest mall AEON mall is nearby.

8/10 Good

kean mean, singapore

Liked: Staff & service, property conditions & facilities, room comfort
Stay at Diamond Palace Hotel
Hotel rooms are generally clean. The flooring however gets dirty easily so need to wear footwear. Food is available nearby as hotel serves breakfast only.

8/10 Good

Dewy, Bolton England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasing
I found this accommodation to be excellent value for money,in a convenient location. The room was very clean,and the staff were very helpful,and could speak English

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, big room, near Royal Palace
It's a budget hotel but provides a continental breakfast with some choices, should try the ice coffee!!! We spent 4 nights there, nothing complain...2 thumbs up!!! Except for the neighborhood is full of massage places and it's a dangerous area for man who's walking alone at night!!!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not recommend
Room cleanses is ok but hot water not working properly. Breakfast serve is terrible.

8/10 Good

Stefan, NYC

Liked: Cleanliness, staff & service, room comfort
Great location, Good hotel, Not very friendly
The hotel is located walking distance from a lot of attractions in Phnom Penh, on a street filled with legit massage places, convenient store and tuk-tuks, but it also offers a quiet night sleep. When we arrived to the hotel, the front desk person was trying to charge us extra for an additional breakfast because when I booked the room, I didn't change the number of people staying from 1 to 2 (even thou that wouldn't have changed the price of the reservation). After a long traveling day, I had to spend another half hour to explain this gentleman that the price of the room is the same whether you have 1 or 2 people sleeping in the king bed. He finally agreed and we went into the room where I had to learn how to maneuver the most temperamental shower head I have ever seen in my entire life. The room was clean. Overall experience is good. This hotel really need to tell their staff that the customer is always right if you want people to return.

6/10 Okay

auron

6/10 Okay

Auronchew, Malaysia

Liked: Cleanliness
Disliked: Staff & service
Everything is no bad, just the service is bad, cause me order the breakfast, then waiting for a 30min, still no yet, then asking, they forgot my breakfast.....

4/10 Poor

KT, Mountain View, CA

Disliked: Property conditions & facilities, room comfort
Average hotel for the price
Room was very basic and reasonably clean. One of the worst showers I have ever encountered in a hotel room. Very low and kept falling out of the shower hook.

8/10 Good

Al, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean rooms
A nice hotel, a bit out the way but we rented a bike so no problems. Room was clean and comfy, no windows though. Breakfast was suffice. The staff were friendly.
Response from Lak Sokchan on Nov 16, 2013
Dear Value Guests, Warmest greeting from Diamond Palace Hotel & Restaurant! We are delighted that your stay with us was memorable and enchanting. All of your praises will be shared with my team since such are of exceptional means of motivation to everyone. we are very glad that you enjoyed your stay recently at Diamond Palace Hotel and would like to sincerely thank you for recommending us. The entire team at Diamond Palace Hotel looks forward to welcoming you back to Phnom Penh's Kingdom of wonder soon at Diamond Palace Hotel. Kindest Regards,

6/10 Okay

John, Melbourne VIC, Australia

Liked: Staff & service, room comfort
Reasonable for price.
Hotel OK though area not very good, but fairly easy to get to main attractions and nightlife/restaurants.Overall i would prefer elswhere.

2/10 Terrible

Peter, LA. USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap. But ...
It's very cheap but it's still expensive than the room condition and service. I won't go there again.

6/10 Okay

Ken, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Seems OK
This was a satisfactory accommodation for the money. The location was a bit off as for being by the river and pubs and restaurants etc, but otherwise clean and polite staff and no complaints from me here.

10/10 Excellent

Jo, Ho Chi Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Palace - great!
It's a great place in a convieient location - slap bang in the middle of town - equal distance from russian market and riverside. The staff were very curteous and helpful. Our room was tidied and beds made while we were at breakfast. Good choice for breakfast too. Cheap and perfect for a few days in Phnom Penh - I would stay there again.

4/10 Poor

Marcus, Bangkok

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you (don't) pay for
So the hotel is quite cheap, so I guess that you should suspect that you get what you pay for. My first impression was alright, the lobby is part of a bar, but it looks quite clean. They also told me that they've upgraded me to a better room for the night. (I stayed for two nights). The only difference between the upgraded room and the none-upgraded room was that I had a window to the street. This wasn't really something positive since they trafic outside was right by my ear the whole night, which made it very hard to sleep. When I instead recieved my ordinary room I had a aircondition that sounded like a vacum cleaner which kept me awake for a long time. In the end I put the AC on coldest, let it run for a while, then turn it of to sleep and repeat the procedure when I wake up of the heat. Also, since I did not have any Wifi connection in my room (The first room I had conncetion to the wifi, but the second room I didnt) I had to sit in the lobby for many hours, in here I did see a big rat running across the floor which did not give a good impression.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money
We were more than happy with our stay at Diamond Palace. The staff were extremely polite and helpful, arranging our onward tickets for bus and our visa for vietnam. The room was spotless, clean towels daily and the bed wascomfy. Our breakfast was perfectly adequate. Bar prices were average and food was good. Value for money we could not complain at all. Walkable to tiown, palace etc. (Have to walk past a couple of massage parlours and area a little run down, but would certainly go again.

8/10 Good

Asoka, Auckland New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous and friendly service OK hotel
We stayed 2 nights in Diamond Palace. Good hotel but the location is not great., However not too far to the river front although the hotel brochure mentions a river front view which is non existent. Reception and cafe service was great; good breakfast and staff were ready to provide information. We had a great tuk tuk driver who was very helpful who was recommended by the hotel. Hotel located close to several attractions. Clean and decent service for the price paid.

8/10 Good

drew, st. louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, poor location.
Diamond palace was a nice hotel in a decent area. it was pretty far from the main riverfront area but not a terrible walk. our room had no windows and that was not the nicest thing in the world but really not that big of a deal. bathroom was nice and the air con worked well too. we had a good breakfast there each morning and service to town was readily available via tuk tuk. good stay. i would recommend it for someone willing to put the effort each day to go back and forth to and from the river area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIAMOND PALACE HOTEL PHNOM PENH
Hotel room is great and so is the breakfast but not surrounding road leading to the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
too near to rows of old flats where loads of rubbish were thrown by d roadside leaving rats scavenging for food.Not recommended for people who like to take walks if scared of rats Hotel n room is clean no complain

8/10 Good

NZ/Thai travels, Chanthaburi, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, secure
Impressed that for once the room was just like the internet photos - very spacious, huge bathroom too; good cable tv showing Cambodian/Thai/French and English language channels. We slept well - happy to have a room without windows and well back from the road so no noise. The free breakfasts and coffee each day were a nice start, and staff were very polite and friendly. Our sole complaint would be that the hotel allows smoking in the cafe/restaurant; twice we left to dine elsewhere due to smokers - in particular one with cigars. It's location is not ideal, while we walked to the central river area several times - 20 minutes - this would not suit everyone. There are always tuk-tuk (local taxis) outside the hotel and a cheap trip to city centre or markets.

4/10 Poor

RD, Vancouver, BC, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Clean Hotel - Good Value
This hotel is clean and serves a great coffee. Make sure to check the showers for hot water. Our friends had a room that smelled like sewage and the hotel was full the first night. It's a little ways from the main strip but it's $1 or $2 by tuktuk. Lots of great massage venues in the area - make sure to go to a legitimate one.

4/10 Poor

zul, phnom penh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
diamond palace
the lobby so darkness and sometimes thier not open the aircond until we ask for it.. 408 room toilet smell not got and room so hot. the lift maintainance not very well because its brokedown.

6/10 Okay

Tom, Calgary, Alberta

Liked: Room comfort
Cambodia
English is spoken widely in Phnom Penh. Tourism has increased which has increased the development of the country. The hotel has an elevator and is decent for the money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Palace Hotel - Great Service
Hotel staff are friendly, and the rooms are a great value for the price. The only thing is the hotel is not located right next to a lot of the markets - but only a short tuk-tuk ride away. Internet service is also very reliable. I would definitely stay at Diamond Palace again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

key

Business traveller
タバコの匂いがしました。まだ、室内禁煙にもかかわらずタバコを吸う人がいるのは驚きです。
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
イオン、ナイトマーケットに近い
イオンやナイトマーケットに近くて便利でした。ぽっちゃりした男性スタッフはとても親切でしたが、女性はイマイチな対応でした。
Stayed 1 night in Dec 2018
Response from Hotel Management on Jan 22, 2019
Dear Guest, Thank you for staying with Diamond Palace Hotel. we will note of your comment for our improvement. Best Wishes,

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Management on Jan 22, 2019
Dear Guest, Thank you for staying with Diamond Palace Hotel. We look forward to serving you again. Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プノンペンでの定宿です。
今回で、5回目ぐらいの滞在です。水も一日二本ついていて、また部屋も十分に広く快適でした。ホスピタリティ抜群だし、朝食もおいしい。周りはイオンもあるし、BKKにも比較的近く、Uberとか使えば無料で散策できます。Wifiは少し癖がありますが、3階は比較的良好です。つながらないときには、Groundフロアにいって、使えば快適です。
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切
空港からホテルに向かう際、フェイクのビナサンタクシーでスリにあいましたが、警察署に一緒に行ってくれました。
Stayed 25 nights in Dec 2017
Response from Mr. Andrew on Jan 23, 2018
Dear Value Guest, Thank you so much for using our service, We are so sorry to heard that happen to you for your trip to Cambodia. May i know is that taxi you with hotel? Best Regards, Nget Sonoeurn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ganz ok
War ok würde wieder buchen
Stayed 1 night in Jan 2018
Response from Mr. Andrew on Jan 23, 2018
Dear Value Guest, Thank you so much for choosing our hotel for your accommodation. We hope to see you again for your next trip in Cambodia. Best regards, Nget Sonoeurn

8/10 Good

HIRONORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2017

8/10 Good

kozo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

4/10 Poor

nattapong, bangkok

Disliked: Cleanliness, property conditions & facilities, room comfort
Surrounding area is not much interesting.
It is just ok if you what a place to crash and get out. You will get what you pay for.
Stayed 1 night in Jun 2017
Response from Thida on Jun 29, 2017
Dear Nattapong, Thank you for choosing us. would you mind sharing us of what point we should improve our service so that we can satisfy your next stay? Regard, Hotel Management

8/10 Good

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパ
ホテルの人達はフレンドリーで、設備も問題ない。