Ratings based on 1,116 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Renovation almost complete!

Posted 19-Jan-2015
Pros: Location, Staff, Room
Cons: Better lighting in closet area - continuing to use brighter bulbs throughout and setting up outlets on the desk. Otherwise no complaints
Renovation- update of rooms is moving forward and quite lovely save the fact that there are no outlets to plug in computers or cell phones on the desk. One has to move the desk to get to an outlet. That said - everything else about the renovation was terrific. Hotel staff was first rate - everyone extremely helpful. Hotel food was excellent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Convenient and beautiful hotel with excellent bed

Posted 19-Jan-2015
Enjoyed customer service and convenience, especially being a senior citizen.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Jan-2015
Stayed there for a New Year's Eve celebration. The hotel was centrally located and the staff was very helpful and friendly!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location in the heart of Philadelphia.

Posted 28-Dec-2014
Pros: Comfortable beds. Rooms are plush and clean.
Cons: The only con is that there is a cost for having your car over night.
Location: Close to shopping and restaurants.
Hotel was very clean and comfortable. Wonderful accomadating staff.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ontario canada

Nice hotel

Posted 6-Dec-2014
Nice hotel very close to every thing you want to see in Philly. If it had a pool it would have been even better
2 out of 5
by A verified travellerfrom i

Bad customer service & bad layout

Posted 2-Dec-2014
Night Concierge and house keeping was rude and did not care about any of our concerns..also layout in the room was old..furniture looked like something My grandfather would have at his house...very disappointing experience
Comment from Hotel Management
5-Dec-2014 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your experience. While I am unsure of the specific issues you faced, I regret you had issues with certain associates. We will follow up with our overnight staff and housekeeping to ensure that they are properly trained on customer service. In addition, please know that we will be renovating the hotel in the near future. I hope you will visit us again so we can provide you with the great experience you deserve. Many Thanks, Emma S
3 out of 5
by A verified travellerfrom TN

Amenities

Posted 1-Dec-2014
Can't say much about the restaurant/bar. Wasn't much of a menu or ambiance.
Comment from Hotel Management
5-Dec-2014 by Guest Relations Manager, Hotel Management
Hi T, Thanks for leaving us a review about your stay. I regret you didn't enjoy the experience in our restaurant and bar. I will certain pass on your comments to the food and beverage team as I am sure they would like to improve based on your feedback, Thank you again and I hope your time in Philadelphia was enjoyable! Emma S
4 out of 5
Recommended
for Everyone
by A verified traveller

Good conventient hotel in downtown Philadelephia

Posted 30-Nov-2014
Pros: Good location. Very spacious and clean rooms. Excellent beds!
Cons: Internet service is simply said: lacking and pricey
Location: Situated in downtown Philadelphia. Congress center, shopping streets and theatres are all within walking distance.
This is the first time I stayed in this hotel and I would consider this hotel for the next trip to Philadelphia. Pros: It is very well located in downtown Philadelphia. The rooms are clean and spacious. Beds are excellent! Staff is helpful. Cons: Very high price for "very high speed internet in the room. In general terms I find the internet service lacking. Speeds and connections drop frequently. For example video conferencing or video-voice calls will not connect due to time-outs and if connections do get through you will get many hickups. This is unacceptable especially at the price this hotel asks. Business travels be warned! During my stay, there were guests in the next door room with a dog. Barking all day and night... All in all it is a nice convenient hotel. If you don't need good quality internet, you will have an excellent stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pittsburgh, PA

What I always expect from Westin

Posted 24-Nov-2014
Pros: It's a Westin!!!!
Cons: Temperature control in the room
Location: Perfect location when visiting center Philly
Great room, great Westin service. Room was very warm, even after I turned my heat off. Other than that, perfect
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Nov-2014
Great location convenient to everything in philly, attentive staff large rooms.