Ratings based on 1,037 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Nov-2014
Great location convenient to everything in philly, attentive staff large rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice property, great staff.

Posted 4-Nov-2014
Pros: Location, people and rooms.
Cons: The price.
Location: Nice restaurant LaFontanna 17th and Spruce, BYOB.
The first people you meet are pleasant, accomodating and remember your name. They also know the lay out of the city and can direct you to any other destinations.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York City

central location was convenient for this trip

Posted 27-Oct-2014
Pros: central location
Car valet and check-in was smooth + efficient. Front desk personnel were pleasant. Room is spartan and tight with two double beds, but clean + neat.
2 out of 5
by A verified travellerfrom california

Horrible maid service - do not recommend

Posted 27-Oct-2014
Cons: Maid service
The house cleaning service is one of the worst I've ever experienced! The maids didn't pick up the wet towels(in the tub) and take them away, didnt vacuum the floor, didn't tidy up the room, and the bed was made so poorly that a 5 years old could have done a better job. Also, If you want a quite room to rest, this is not the hotel for you. The walls are so thin that I could hear the conversation from the rooms around me. The location is the only good part of this hotel. However, there are a lot of other hotels in the area within the same price range. Definitely will not stay at this hotel in the future.
Comment from Hotel Management
31-Oct-2014 by Ryan, Hotel Management
Dear hotelguest100, Thank you for taking the time to share your feedback on Expedia.com Please know that we are very disappointed to learn of your experience, as it is not indicative of the service levels at our hotel. None-the-less, I will personally work with the Director of Housekeeping to ensure our impeccable standards are in place consistently. We look forward to seeing you again on your next trip! At Your Service, Ryan P. Sistare, CHA General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Close to all in the heart of Philly

Posted 26-Oct-2014
Fantastic , the hotel staff was very accommodating . Location was central for all.
4 out of 5
Recommended
for Families
by A verified travellerfrom Melbourne Australia

Good Location. Modern accomodation

Posted 25-Oct-2014
Pros: Classy and well located
Our stay here was a two night stopover on our drive back from Washingto to New York. Pleasantly surprised with the accommodation and set up. Nice bar the Valentine & Winthorpe where we spent an evening having a great old chat with the bar man.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Charged for poor service in cleaning the room.

Posted 22-Oct-2014
Pros: The staff and concierge were very helpful.
Cons: Cleaning of the rooms - beds were not really made
Location: Easy walking to lots of restaurants an sculptural activities.
Came back to find a dirty glass and empty bottle of alcohol, from the mini fridge not taken when the room was cleaned. Asked for the bottle to be replaced at 6.00 pm after i got back from being out all day and was charged $22 room service as as it was after hours of the staff plus there were other charges and the total bill was $79. Otherwise the staff were by helpful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON

Good hotel near Rittenhouse area

Posted 21-Oct-2014
Stayed at the Westin Philadelphia Oct. 11 - 14. Hotel is in a good location with restaurants and shopping nearby. Several SEPTA subway stations within a 10 minute walk. The room was clean and comfortable (with exception to the in-room coffee maker, which was dusty inside). Bathroom was also clean but shower water temperature was inconsistent and the bath tub could use an update. Staff is welcoming and friendly and ready to help in any way. They gave us advice on how to get to/from Lincoln Financial Field for the Eagles/Giants game. Overall, my wife and I were happy with our stay and will consider staying again if we return to Phialdelphia and can get a good deal on the room.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom c

Nice stay

Posted 20-Oct-2014
Nice stay but expensive for overnight parking. 50$ per day for valet in lot.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mississauga, Ontario

Great hotel, centrally located. Perfect!

Posted 14-Oct-2014
We recently stayed at the Westin and loved it. For us, it was very centrally located for visiting the historic tourist areas and the Art Museum. The staff were incredibly helpful, making sure we had the best possible directions and plan for our trip. The hotel itself looks like it's been recently updated and has a very cool vibe. We were so tired the first night we stayed in an ate dinner at the hotel bar. It felt like a night out. The food was great and the service was excellent. Can't say enough good things.
Comment from Hotel Management
18-Oct-2014 by Ryan, Hotel Management
Shawn J, Thank you for taking the time to review us on Expedia.com! We appreciate your business and the positive feedback. At Your Service, rps Ryan Sistare, CHA General Manager
Comment from Hotel Management
18-Oct-2014 by Ryan, Hotel Management
Thank you for such an incredible review! We are looking forward to seeing you again on your next trip to Philly. At Your Service, Ryan General Manager