Ratings based on 1,205 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2015
Pros: Doorman were great and decor, that's it
Cons: Room service, staffing and housekeeping
Location: Shopping is good
One of our rooms was not cleaned properly the bed was made in a haste and my mother found a woman's used panty hose on the same shelf with the clean towels. Not good
5 out of 5
Recommended
for Everyone
by A verified traveller from philly

Excellent hotel.

Posted 18-Jul-2015
Wonderful hotel. Excellent location. Really comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in downtown area

Posted 16-Jul-2015
Pros: What's not to like?
Location: The hotel has a parking garage underneath it and a mall attached to it. It is an easy walk to get to some of the city sites.
This hotel is highly recommended. It is in close proximity to the downtown area and has an incredible restaurant. The staff was very helpful, friendly and the rooms were extremely clean and comfortable.
5 out of 5
Recommended
for Families
by A verified traveller from Massachusetts

Two days of heaven.

Posted 15-Jul-2015
Pros: elegance and old-fashioned customer service
Cons:
Location: shopping, great restaurants, the subway, everything is close by
This hotel was the quietest hotel I have ever stayed in. We stayed on the 12th floor (for preferred guests). It felt like the rooms were all soundproofed. We never heard anyone else talking, watching tv, etc. The lobby, on the first floor, not the ground floor was very comfortable and elegant. A variety of fresh fruit next to the elevator each day. The doormen and valet parking staff were fast and efficient. Loved it! And they comped us wifi.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from NM

Great staff for the conference that I attended

Posted 15-Jul-2015
Pros: great location, clean and quiet room, attractive hotel
Cons: wish they had a sauna
I had a great stay at the Westin in downtown Philadelphia. The staff where helpful and friendly and the rooms where quiet for reading and resting. I recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jul-2015
Pros: Staff was very responsive to customer service requests.
Cons: Non-slip texture could be added to the shower/bathtub surface.
Location: In the middle of Philadelphia near with a full range of restaurants choices within walking distance.
Manager of housekeeping was responsive when I requested room service at a specific time.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in central city

Posted 7-Jul-2015
The staff was very accommodating and friendly. They also let me have a late check out which was nice
5 out of 5
Recommended
for Everyone
by A verified traveller from York, PA

Posted 30-Jun-2015
Great hotel, friendly and helpful staff! Convenient location and nice amenities! Would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Ann Arbor, MI

Great Place to Stay in Philly

Posted 17-Jun-2015
The staff was great and the room was very clean. My only issue is that the room service charge is high, but that is not new at decent hotels.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philidelphia, PA

E.g. Central Location

Posted 9-Jun-2015
It was a very lovely stay. Staff very helpful. I would go back!