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Reviews of Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 795 out of 1547 reviews" "
Rating 8 - Good. 328 out of 1547 reviews" "
Rating 6 - Okay. 163 out of 1547 reviews" "
Rating 4 - Poor. 121 out of 1547 reviews" "
Rating 2 - Terrible. 140 out of 1547 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robert, bradenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy around the room at night and issues with checking in but overall a nice hotel.
Stayed 4 nights in Apr 2024

2/10 Terrible

Sandy

Unfortunately we did not get to stay there. Had a room booked for over a month to find out they didn’t have a room for us when we arrived. Even was getting check in early notices same day as arrival.
Stayed 1 night in Apr 2024

4/10 Poor

Channessa

Disliked: Property conditions & facilities
I couldn’t check in for hours because there were no rooms available. When I was finally checked in I was put into a suite because all the kings rooms were taken. The ceiling in the shower had a huge hole causing the shower above to pour into the tub of my shower. Going for breakfast I waiting about 40 mins for yogurt and was given warm orange juice. The stay wasn’t pleasant at all and I had high hopes because I was told it was a great place to stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned during our entire stay. (4days) No clean linen or sheets or even the trash being taken out. I was told by the front desk that room services would not be available. I have stayed at this hotel several times and it has never been this bad. I will not ever stay at this hotel ever again. I should have my money refunded since I was basically a part of the staff during my stay!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the stay!
Stayed 2 nights in Apr 2024

2/10 Terrible

Tenishua

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness
During breakfast we Had a 40 mintue wait until we were even greeted by a server. After ordering about 50 minute wait for coffees, which was delivered after our food…it was also very dirty in the restaurant. Yuk.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is VERY LIMITED PARKING SPACES at this location!😒
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was super easy. Restaurant staff could be a little faster.
Stayed 1 night in Apr 2024

4/10 Poor

Kamrin

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean
Stayed 3 nights in Apr 2024

6/10 Okay

James

Travelled with group
Liked: Staff & service
Expedia had canceled my reservation months ago without telling me, but Jason Frink did everything to make it right. Without him, I would have been sleeping in my car for the length of my trip. He was a godsend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so willing to help. Also the staff in the restaurant very friendly
Stayed 6 nights in Apr 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay to catch an early flight！
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything clean and fresh
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was not cleaned at all during our stay. That was the only negative part of our experience.
Stayed 3 nights in Apr 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice there, nice & quiet & easy to geto from the airport
Stayed 3 nights in Apr 2024

2/10 Terrible

Malik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Incovenient and trash shuttle service
Stayed 1 night in Apr 2024

6/10 Okay

Travis

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay at the hotel. Beds were comfy and service was nice, but the walls were thin, which meant that I could hear conversations from people in the room next to me at 3am. Downstairs restaurant was good, but menu prices were not the same as the amount I was billed. The location is fairly isolated from other places to eat/ drink, so be ready to use a ride sharing service to get to any attractions in town.
Stayed 4 nights in Apr 2024

2/10 Terrible

Brendon

Travelled with family
Disliked: Staff & service
Booked this hotel for wrestlemania weekend. Called at 10AM the day of check in to let them know we couldn’t check in until after midnight. I was told that was fine, they would check me in now and when I get to the hotel I just need to grab the room keys. We get to the hotel at 12:20 AM and explain what we were told. The guy at the front desk who claimed to be a manager said he wished we had come earlier because the hotel was overwhelmed and they didn’t have a room for me. When I said I was told earlier that I would have a room when I got here, the manager said the decision of the person I spoke to was overruled by a manager. When I asked why I didn’t get a phone call telling me that, he claimed to have not had my phone number. This guy didn’t offer to help in any way, and argued with me that a reservation doesn’t guarantee you a room. Isn’t that the point of a reservation? I get that it’s a busy weekend and we got to the hotel late, but if a customer does the right thing to call ahead and is told they will be good to go when they show up, a manager should not be able to overrule that. We had to drive 45 minutes to find a hotel with a room. By far my worst hotel experience.
Stayed 2 nights in Apr 2024

6/10 Okay

Michelle R

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cold showers, too far from much, limited hours for food. Great employees. Odd location, not recommended for touring city.
Stayed 4 nights in Apr 2024

10/10 Excellent

sheila

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed for a quick 2 nights, but was quite content of the hospitality of the front desk personnel. All were very pleasant and made of habit of knowing your name and greeting you by name each time they saw you. Hotel was immaculately clean, including the room and the surrounding area. It was such a short stay didn’t get a chance to indulge in any of the other amenities. But will definitely stay again if and when I come back to Philly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in Mar 2024

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful
Stayed 1 night in Apr 2024

8/10 Good

Anniesha, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Transfer to and from airport was convenient and the driver was professional
Stayed 1 night in Mar 2024

6/10 Okay

Erika, Chattanooga

Disliked: Property conditions & facilities
It was good for what I needed it for which was a hotel with a shuttle bus for a canceled flight. There was no complementary water which was advertised, even inside the room. The toiletries were already half used.
Stayed 1 night in Apr 2024

10/10 Excellent

Sabrina, Tolleson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained hotel with great customer service and excellent staff.
Stayed 4 nights in Mar 2024
Response from TW on Apr 3, 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

10/10 Excellent

Joelis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from TW on Apr 3, 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

4/10 Poor

Dion

Liked: Cleanliness
Disliked: Staff & service
I got charged $25 for parking only for the parking gate to be open when I was leaving
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Travelled with family
Disliked: Staff & service, property conditions & facilities
The window was covered with an opaque material and the room was dark. We left early morning for PHL and had to get ready in a room without being able to enjoy the light outside. I reported this to the receptionist at the desk and he said he would have someone call me to discuss this. No apologies from him though. Very disappointed.
Stayed 1 night in Mar 2024
Response from TW on Apr 3, 2024
Good Day,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We are very sorry that your stay was less than perfect. We will work hard to fix the issues that you experienced.

8/10 Good

Kecia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TW on Apr 3, 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

10/10 Excellent

Anne, Lancaster

Bathroom was dirty and food horrible
Stayed 1 night in Mar 2024
Response from TW on Apr 3, 2024
Good Day,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We are very sorry that your stay was less than perfect. We will work hard to fix the issues that you experienced.

10/10 Excellent

John

Liked: Staff & service
Very nice shuttle driver. Efficient front desk check-in. Nice room.
Stayed 1 night in Mar 2024
Response from TW on Apr 3, 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, property conditions & facilities
Water front is great and Jason at the front took good care of me and made the process smooth
Stayed 1 night in Mar 2024
Response from TW on Apr 3, 2024
Good Morning,Thank you for staying with us at the Delta Hotel.We appreciate and value your feedback. We look forward to serving you upon you return visit. Have a wonderful day.

6/10 Okay

Kianoosh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I checked and I found that the room wasn’t cleaned. The sheet and cover was used before and they just did it. I asked them to change my room and they did right away.
Stayed 1 night in Mar 2024
Response from TW on Mar 29, 2024
Good Morning, Thank you for staying with us at the Delta. We appreciate and value your feedback. We will work hard to fix the issues that you have experienced. Thank you for letting us know and giving us the opportunity to make it right.

2/10 Terrible

hayat

Travelled with family
Disliked: Staff & service
I checking in late after my flight was cancelled, came with the late night shuttle and the person at the service desk was so rude and started cussing at me for no reason. Two other groups witnessed what happened! I as so tired and upset I just went to my room and slepted
Stayed 1 night in Mar 2024
Response from TW on Mar 29, 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We sincerely apologize for all that you have experienced. We will work hard to fix these issues and hold those accountable for their actions.

6/10 Okay

Johnnie

Liked: Staff & service
Overall the property was good for the price I paid, not sure why they charge $25.00 a night for parking when the gate did not work for my entire stay and the lot was horrible. Only other complaint was one of my pillow cases had a stain on it. Not a deal breaker but the property definitely could use a makeover. I would not have a problem staying there again.
Stayed 3 nights in Mar 2024
Response from TW on Mar 29, 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We look forward to servicing you on your next stay with us. Have a wonderful day.

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from TW on Mar 29, 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We look forward to servicing you on your next stay with us. Have a wonderful day.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TW on Mar 29, 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We look forward to servicing you on your next stay with us. Have a wonderful day.

10/10 Excellent

William

Travelled with family and small children
Liked: Property conditions & facilities
Front desk gentleman was terrific
Stayed 1 night in Mar 2024
Response from TW on Mar 26, 2024
Good Morning, Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We look forward to serving you on your returned visit. Have a wonderful day.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in - very friendly -
Stayed 1 night in Mar 2024
Response from TW on Mar 26, 2024
Good Morning, Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We look forward to serving you on your returned visit. Have a wonderful day.

4/10 Poor

Ernest, Atlanta

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from TW on Mar 29, 2024
Good Day,Thank you for staying with us at the Delta. We appreciate and value your feedback. We look forward to servicing you on your next stay with us. Have a wonderful day.

10/10 Excellent

Linda

Stayed 1 night in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from TW on Mar 26, 2024
Good Morning, Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We look forward to serving you on your returned visit. Have a wonderful day.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely value for your money. Staff was so helpful during our overnight stay for a delayed flight. Able to provide basic toiletries at the front desk. Very appreciative.
Stayed 1 night in Mar 2024
Response from TW on Mar 26, 2024
Good Morning, Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We look forward to serving you on your returned visit. Have a wonderful day.

2/10 Terrible

Joseph

Stayed 1 night in Mar 2024

6/10 Okay

Mitchell, Gaithersburg

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to switch rooms 3 times to get correct configuration and one that didn’t smell of weed. One of the rooms only had 80 degree hot air pumping. Not a great look for a family.
Stayed 1 night in Mar 2024
Response from TW on Mar 26, 2024
Good Morning, Thank you for staying with us at the Delta Hotel. We appreciate and value your feedback. We look forward to serving you on your returned visit. Have a wonderful day.