Aerial view

Reviews of Hilton Philadelphia at Penn's Landing

4 out of 5
Hilton Philadelphia at Penn's Landing
201 S. Christopher Columbus Blvd, Philadelphia, PA

Reviews

7.6

Good

Rating 10 - Excellent. 429 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 95 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 13, 2024
We're grateful for your positive feedback, Jessica! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great staff. Pool was really murky. No soap on the sink. Needed to go to the tub to get it out of the bottle. Otherwise the service was great and the food was really good in the restaurant.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 8, 2024
Anna, we are thrilled to hear you appreciated our property and team! We are addressing the issues you mentioned to enhance your next visit. It is great to know our service and restaurant impressed you. We are looking forward to welcoming you back for an even better stay!

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities
Great location but tons of construction....dust everywhere
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 4, 2024
Thank you for sharing your experience, Karen. We understand your feedback about the construction and hope you can return when it is complete to fully enjoy everything we have to offer. See you then!

10/10 Excellent

Lamont

Everything was perfect
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Lamont, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are thrilled to hear that your stay was perfect and you were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 Good

Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pleased
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 27, 2024
Mariano, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are glad you enjoyed your stay and were pleased with our accommodations and amenities. We hope to welcome you back for another great stay soon!

4/10 Poor

Junwen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here for one night. The hotel room itself was very dirty. Dust was EVERYWHERE. If I ran my finger across any of the desks, I would be able to catch a significant amount of dust. Few very visible light colored stains on the carpet as if they didn't even try. I would certainly opt for another hotel next time.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Junwen, we are truly sorry your stay was marred by cleanliness issues. This is not the standard we aim for. Your feedback is crucial, and we are taking immediate action to enhance our cleaning protocols. We hope for a chance to offer you a much cleaner, comfortable experience in the future.

8/10 Good

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, directly on the Delaware River, fantistic view of river and both bridges from room! My only complaint is the staff could have let me know that breakfast could have been purchased in advance cheaper than ordering in person. Definitely a beautiful place to stay! Lots of very close attractions.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 25, 2024
Marguerite, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are delighted you enjoyed your stay and were pleased with our beautiful accommodations, wonderful views, and great location. Your feedback regarding breakfast is appreciated. The pleasure would be ours to welcome you back!

8/10 Good

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 25, 2024
Thank you for rating us so highly, Chirag. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

6/10 Okay

Anna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 23, 2024
Anna, thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit.

6/10 Okay

TYRONE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 23, 2024
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future, Tyrone.

6/10 Okay

Jackie

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 23, 2024
Thank you for taking the time to rate your stay, Jackie. We hope that you will come back and give us another chance to truly win you over.

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 20, 2024
Receiving your five-stars means a lot to us, Anika! Thank you and we hope to see you again soon.

10/10 Excellent

Doyeri

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Doyeri, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are glad you had an excellent stay and were pleased with our accommodations and amenities. We hope to welcome you back again soon!

8/10 Good

Charles

Travelled with family
Liked: Amenities
Ok
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Charles, thank you for staying with us at the Hilton Philadelphia at Penn's Landing! We're grateful for your positive rating and hope to welcome you back for your next trip to the area. We're confident we can provide an even better experience and win you over completely!

10/10 Excellent

Jose Arturo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 13, 2024
Jose, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are delighted you had an excellent stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Chonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 13, 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 Excellent

George

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 30, 2024
Thank you for taking a moment to leave us this five-star rating, George. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great overall
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Tamar, thank you for your high recommendation of Hilton Philadelphia at Penn's Landing. We are thrilled you had an excellent stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for dining and entertainment. The staff were friendly and helpful. I will stay here again.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Mar 7, 2024
Vivian, thank you for your glowing review of Hilton Philadelphia at Penn's Landing. We are delighted you had an excellent stay and were pleased with our ideal location and friendly team. We look forward to your next stay with us!

10/10 Excellent

Antoinette Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the water view. However, items were moved around in our room upon leaving today. And our cat bag was closed on our cat without our help. So it seems someone was in our room and the hotel denied it was room service.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 7, 2024
Antoinette Ann, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing! We are delighted you had a great stay and were pleased with our beautiful water views. We are disheartened to hear of your encounter on your day of checkout and sincerely apologize. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Domonique

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were friendly and helpful , breakfast was our fave because the dining staff were so warm and funny it made our day. Our room on the other hand was not clean, the sheets and pillow cases were not changed and i know this because we found hair all over the sheets and pillows , and whilst laying in them hoping that the hair came from the house keepers we were itching as if allergic to something sprayed on the sheets, i had to make a call down to the front dest for a whole new set of bedding which i opted to changed myself die to it being pretty late and us already having settled in . The toilet seat had debris on it and there was a dirty Q tip and left over trash in the bathroom bin. The bin in the room was ripped to shreds inside of the bin . Our room experience just wasn't one to call home about , the only good part of it was the view.
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 7, 2024
Domonique, we are happy to hear our dining team brightened your day! We sincerely apologize for the cleanliness issues and appreciate you bringing them to our attention. We are committed to improvement and hope to welcome you back for a stay that is as delightful as your breakfast experience.

10/10 Excellent

Vladislav

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 24, 2024
Thank you for the five-star rating, Vladislav! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

2/10 Terrible

Shawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will never stay at this hotel again kids were in pool area unattended screaming, cursing, and blasting music. Bathroom inside my room was messed up. Staff had to come change the battery for my door wasn’t able to get in room for about 20minutes or so. Will not recommend.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 29, 2024
Shawn, we apologize for the inconvenience and disturbance during your stay. Your feedback is important for us to make improvements. We're addressing these issues and hope you will consider giving us another chance to provide a better experience.

2/10 Terrible

Arlen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
noisy surroundings
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Arlen, we are saddened to hear that you were disappointed in your stay and noise disrupted your visit. Please accept our sincere apology for the inconvenience and know that we will be sure to review your comments further. We hope to welcome you back for a better stay in the future.

2/10 Terrible

kathrine

Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 27, 2024
Kathrine, we wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression.

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Great view of the river, but also the highway. Some of the room amenities are not quite what they should be for the price, but otherwise very pleasant stay. Great location.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Jesse, we are thrilled you enjoyed the river view and our prime location! We are addressing the amenity concerns to align more closely with our standards and pricing. Thank you for the feedback. We are looking forward to your next visit for an even more pleasant stay!

6/10 Okay

Rodrigo

Travelled with partner
I couldn't use my reservation, there was only one bath towel in the room, the bathtub wasn't very clean, they charged me twice for parking!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 23, 2024
Rodrigo, we apologize for the issues during your stay, from the reservation hiccup to the room and parking charge concerns. Your comfort is our priority. Please allow us to make it right. We hope to welcome you back for a flawless experience in the future.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My too. However hot water was very much like warm like it would not get hot at all room 1601 I just was back and forth to the casino so I didn’t complain I stayed out one night out of the two nights I planned there and I’m still waiting for my deposit also but overall I love the Hilton especially at penns landing it’s always a beautiful place to be the lights and the atmosphere is always calm
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Erica, we are glad you love the atmosphere at Hilton Philadelphia at Penn's Landing! We apologize for the issue with the hot water and any delay in returning your deposit. We are addressing these concerns to ensure they are resolved. We look forward to welcoming you back for another beautiful stay.

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service
Horrible experience. Never again.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 21, 2024
Ken, we are disheartened to hear that you were dissatisfied with your stay and sincerely apologize for your experience. We would be interested in learning more about your visit in order to improve our guest experience. It is our hope that you will reconsider staying with us again, as we are confident that we can provide you with an improved experience.

4/10 Poor

hilary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled strongly of Marijuana when we checked in. The carpet was stained, the only gave us two bath towels ( for two adults) and the thermosat did not work properly.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 20, 2024
Hilary, your expereince falls short of our typical standards and we sincerely apologize for marring your overall stay. We will be giving these areas extra attention. Thank you for offering your helpful feedback. We would love a second chance to provide you with the comfortable stay you deserve

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 19, 2024
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon, Silvia.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the river, great location, very comfortable room. Staff was very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Feb 20, 2024
Jesse, we are thrilled you enjoyed the river view, our prime location, and the comfort of your room, along with the friendliness of our team. We are looking forward to welcoming you back for another great stay at Hilton Philadelphia at Penn's Landing!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 13, 2024
Your five-stars mean the world to us, Natasha! Thank you and we're excited for the opportunity to host you again.

6/10 Okay

Al

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 8, 2024
Thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit, Al.

8/10 Good

Anastasia

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Feb 4, 2024
We appreciate your positive rating, Anastasia, and we hope to see you again soon for another great stay!

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 5, 2024
Donnell, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are glad you enjoyed your stay and were pleased with our accommodations. We look forward to your next stay with us!

10/10 Excellent

KHALDOUN

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Mar 20, 2024
Earning five stars from you has made our day, Khaldoun! Thank you and it will be our pleasure to welcome you back.

2/10 Terrible

Mayson

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Could barely sleep make sure a wedding isn’t going on when you book! Elevator took 20 minutes each time. I even timed it.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 30, 2024
Mayson, we are saddened to hear that your stay fell short of your expectations and the experience we hoped to provide. Please accept our sincere apology for the inconvenience and know that we will use your comments in order to improve our guest experience. We hope that you will reconsider staying with us again, as we are confident that we can provide you a better stay.

10/10 Excellent

Nguyet Thi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly, safe, and convenient!
Stayed 4 nights in Dec 2023
Response from HotelMgmt on Jan 30, 2024
Nguyet, thank you for your 5-star rating of Hilton Philadelphia at Penn’s Landing. We are glad you had an excellent stay and were pleased with our location. Your kind words are very much appreciated. We hope to see you again soon!

4/10 Poor

Dalton

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Picked this place for the views of the river and city, Having to take 3 elevators from parking garage to hotel lobby is annoying. Room was cold although we set thermostat all the way to 80 in an attempt to warm it. Coffee cup lids and desk area had a thick layer of dust on everything. No room service available for dining options, and the restaurant in the lobby didn’t look very good with just sandwiches and other small plates. Short drive to rivers casino and good views. Wouldn’t stay again.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 22, 2024
Dalton, we appreciate your feedback on the views and proximity to the casino. We apologize for the inconvenience with the elevators, room temperature, and cleanliness. We are addressing these issues to enhance our service. We hope you will consider giving us another opportunity to impress you in the future.

6/10 Okay

Frederick

Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 18, 2024
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, Frederick.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Thank you, Louis, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Feb 3, 2024
Cheryl, earning five stars from you has made our day! Thank you, and it will be our pleasure to welcome you back to the Hilton Philadelphia at Penn's Landing.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 13, 2024
Thank you for your five-stars, Iain. We look forward to your return and hope it's soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Excellent treatment, Professional staff.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 9, 2024
John, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are glad you had an excellent stay and were pleased with the great service from our team. Your kind words are very much appreciated. The pleasure would be ours to welcome you back!

6/10 Okay

martin

Travelled with family
Disliked: Staff & service
Not horrible but not awesome. Just OK
Overall it was OK. We had a really hard time getting them to make up our room. Clean towels, trash out, etc.
Stayed 7 nights in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Martin, thank you for taking the time to provide us with your valuable feedback. We are glad you had an overall enjoyable stay, though we are saddened to hear that we fell short in our housekeeping services. We sincerely apologize for the inconvenience. We hope that you will stay with us again, as we are confident that we can provide you a better experience.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice hotel in a prime location.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
Thank you for your high recommendation, Ralph. We at Hilton Philadelphia at Penn's Landing are glad you had an outstanding stay and were pleased with our ideal location. We hope to see you again the next time you are visiting Philadelphia!

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 8, 2024
It was a pleasure to have you as our guest, Mackenzie, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 6, 2024
Barbara, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are delighted you had an excellent stay and were pleased with our helpful and welcoming team. The pleasure would be ours to welcome you back!

8/10 Good

linda

Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Jan 16, 2024
We’re happy you enjoyed your stay, Linda! We hope you choose to stay with us again soon.