6/10 Okay
Telisha
Travelled with family
Apr 14, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property guarantees 4 pm checkin and that is a lie. We came in at 4:20 and our room still wasn’t ready . After a 30 min wait we were put in a smaller room for a few hours that smelled like mildew. around 6:30 pm we were put in our correct room. It was very disappointing. The hotel appeared to be full an have 3 events and did not have enough staff to accommodate the extra workload. The restaurant in the hotel (ground floor) is lovely and the staff is lovely. The rooftop bar just has snack but if you make a reservation in advance you can get a table with a fire pit that is really nice. The view of Logan circle is really great as well. The hotel is a 15 min walk from the market which is fantastic and an even shorter walk from a handful of museums. The rooms in the hotel are sadly outdated but the common areas ( restaurants, spas, gym, indoor pool) are much more updated and beautifully decorated. Overall the outdated rooms and poor planning at check in docked this hotel a few stars. The location, amenities, and staff outside of the reception area are top notch
Telisha
Stayed 2 nights in Apr 2024