Lobby

Reviews of Best Western Plus Philadelphia Airport S. At Widener Univ.

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 296 out of 1007 reviews" "
Rating 8 - Good. 284 out of 1007 reviews" "
Rating 6 - Okay. 182 out of 1007 reviews" "
Rating 4 - Poor. 117 out of 1007 reviews" "
Rating 2 - Terrible. 128 out of 1007 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

zachary

Travelled with family
Liked: Staff & service
Staff were extremely polite. Room was somewhat clean. Stayed 3 nights and got one new set of towels and trash was taken once. Nobody fixed beds. Not sure I would stay again to be honest.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello zachary, We appreciate your feedback and are pleased to hear you found our staff polite. We apologize for any inconvenience regarding housekeeping services and will address this with the team. We appreciate your insights and hope to welcome you back in the future to experience improvements firsthand.

8/10 Good

Yumei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice. The location is convenient for us.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Yumei,We are pleased to hear that you found our staff accommodating and enjoyed our convenient location. If you have any other feedback or suggestions for improvement, please feel free to reach out to us directly.

8/10 Good

Amy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Amy, We appreciate you choosing our hotel for your stay! If there were any areas that did not meet your expectations, please do not hesitate to contact us directly so we can address them accordingly. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Kayla, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only noisy due to the apartments near the building but once they went to sleep it was dead silence. Great quick stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Kayla,We appreciate you sharing your experience with us. Your feedback helps us understand our guests' perspectives better. Should you have any further concerns, feel free to reach out to our management team directly. Hope to welcome you back for another great stay soon.

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price. Great staff
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello LAWRENCE,We are pleased to hear you enjoyed your stay with us and found our staff to be exceptional. Your kind words are truly appreciated. Thank you for choosing our hotel for your accommodations.

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fan in bathrooms??
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Moira,We appreciate you sharing your feedback with us. We'll make sure to pass your comments along to the relevant team for their consideration. Thank you for bringing this to our attention.

4/10 Poor

Wadeline, Margate

Travelled with partner
Liked: Cleanliness, staff & service
Not everyone is a smoker, the room we got smelled like someone was in there smoking, the smells was unpleasant. My husband and I were too tired to go back downstairs requesting another room, since we had to be up early to go to my cousins funeral. The bed was uncomfortable, a night at a hotel should feel like a short stay at home, I should feel somewhat comfortable a bit. The sheer curtain causing the daylight outside to wake us up on Sunday was a killer.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Wadeline,We apologize for your experience and appreciate your feedback. We encourage guests to address any concerns during their stay so that we may provide a solution promptly. We strive to ensure all guests have a comfortable stay with us. Your comments will be communicated to the relevant team for review and improvement.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room and breakfast was nice
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Tracey,We are glad to hear that you enjoyed the friendly staff, comfortable room, and tasty breakfast during your stay. Your positive feedback motivates us to continue providing exceptional service to all our guests. If you have any further comments or suggestions, we would love to hear from you.

6/10 Okay

Scott

Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Scott, We appreciate you choosing our hotel for your stay. Should you have any feedback you'd like to share with us, please don't hesitate to reach out. Our team is always eager to improve and ensure our guests have a pleasant experience.

10/10 Excellent

Ronald

Mitchell was very nice and accommodating and helped me with checking in earlier than usual. Anna was very nice too.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Ronald,We are pleased to hear that Mitchell and Anna provided excellent service during your stay. Our team aims to ensure all guests have a pleasant experience. If there is anything else we can assist you with, please do not hesitate to reach out to us.

6/10 Okay

matthew

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello matthew, We appreciate you choosing to stay with us and we hope you had a pleasant stay overall. If there are any specific areas you feel we could improve on, please don't hesitate to reach out to us directly. Your feedback is valuable in helping us enhance our services for all our guests.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very helpful
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Matthew,Thank you for your kind words about our helpful staff! We take great pride in providing excellent service to our guests throughout their stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Phila.
The workers in the kitchen and the front desk were awesome. Very helpful and friendly. The breakfast was good.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Robert,Thank you for taking the time to share your positive experience with our staff and breakfast. We're glad to hear that our kitchen and front desk team provided you with excellent service. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Dechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Dechelle,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Alessandra

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Dec 16, 2023
Hello Alessandra,Thank you for choosing our hotel for your recent stay. We value your business and appreciate your positive rating. If you have any further feedback or comments about your experience, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Mary

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Mary, We're sorry to hear that your experience at our hotel fell short of your expectations. We strive to provide excellent service and would appreciate any specific feedback on areas where we can improve. Please reach out to us directly so we can address any concerns you may have had during your stay.

6/10 Okay

Estelle

Travelled with family
Liked: Staff & service, property conditions & facilities
Customer service staff (particularly) front desk staff are very professional and courteous.
Stayed 2 nights in Nov 2023
Response from agm on Nov 30, 2023
Ms. Estelle, It was such a pleasure having you as a guest. I enjoyed our chats about the area. Please come visit us again and call me (anna) for your reservation. You will be welcomed most eagerly. have a wonderful and blessed holiday season.

8/10 Good

Amir

Liked: Staff & service, amenities, property conditions & facilities
I always like staying at Best Western... This time I was not aware that I picked a handicap room and it bothered me that the shower pressure was very weak.... I wish the attendant had made me aware of that when I checked in... Other then that, my stay was peaceful and enjoyable
Stayed 3 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Amir,Thank you for choosing Best Western for your recent stay. We appreciate your loyalty. We apologize for any inconvenience you may have experienced with the shower pressure. We strive to meet the preferences of all our guests, and we will ensure our attendants are more proactive in informing guests about room specifics in the future. We are glad to hear that despite this issue, you had a peaceful and enjoyable stay. We look forward to welcoming you back soon.

10/10 Excellent

Roelle

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Roelle,Thank you for choosing our hotel for your recent stay. We truly appreciate your positive rating and it was a pleasure having you as our guest. Should you have any further feedback or any suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Location and convience
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Warren,Thank you for sharing your feedback regarding our hotel's location and convenience. We are glad to hear that you found our location convenient for your needs. We strive to provide a convenient and accessible experience for all our guests. Your satisfaction is important to us, and we appreciate your valuable input. Please do not hesitate to reach out to our management team for any further assistance or feedback you may have.

10/10 Excellent

Julie

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Julie,Thank you for rating us with an 8 out of 10! We appreciate your positive experience and hope to welcome you back in the future.

10/10 Excellent

Nicolas

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Nicolas,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. It was our pleasure to provide you with excellent service and accommodations. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Venice

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we came to the room we found cockroach and the smell was not good. I arrived very late otherwise I would have changed the hotel and asked for a refund
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Venice, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Kirkland

Stayed 2 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Kirkland,We appreciate you choosing our hotel for your stay and taking the time to share your experience. If there is anything specific we can assist you with, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to make your next stay even better.

6/10 Okay

Tracy

My heat wasn't working right
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Tracy, We apologize for any inconvenience you experienced with the heating in your room. We appreciate you bringing this to our attention and have forwarded your feedback to our maintenance team for their immediate attention and resolution.

8/10 Good

Keith

Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Keith,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

James

Stayed 7 nights in Oct 2023
Response from Manager on Nov 29, 2023
Hello James,Thank you for choosing our hotel for your stay. We are stoked to know that you had a wonderful experience with us. We look forward to welcoming you back in the future.

6/10 Okay

Salim

Travelled with partner
Liked: Staff & service
I had some unwanted guests in my room.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Salim,Thank you for bringing this to our attention. We apologize for any inconvenience caused. The comfort and safety of our guests is our top priority, and we take this matter seriously. We encourage you to reach out to our management team directly so that we may address your concerns appropriately.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello John,Thank you for your kind words about our friendly staff! We truly appreciate your positive feedback and it was a pleasure having you as our guest. We strive to provide exceptional service to all our guests and we are glad we were able to meet your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us.

4/10 Poor

Adnan

Business traveller
Disliked: Cleanliness, staff & service
Rooms were very shabby
Stayed 3 nights in Oct 2023
Response from Manager on Nov 2, 2023
Hello Adnan,Thank you for sharing your feedback with us. We appreciate hearing about your experience at our hotel. We apologize for any inconvenience you may have experienced. We aim to constantly improve our facilities and will take your comments into consideration for future enhancements. Your satisfaction is important to us and we hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Eboni

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Eboni,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value , Very Clean with Friendly Staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Brian,Thank you for your kind words! It's great to hear that you enjoyed our friendly service, great value for money and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello John,Thank you for your positive feedback! We're glad you had a great experience with us.

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The front desk staff was so sweet, friendly and helpful. The facility is in need of a face-lift. There is no inviting lobby, just a desk. The room was dark and shabby...it needs a makeover as does the bathroom. That it is on the Widener University Campus is a plus. The price was not reflected by the quality.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Gail,Thank you for your feedback. We appreciate your kind words about our front desk staff. We apologize for any inconveniences you experienced with the facility and room. Your comments will be shared with the appropriate teams for improvement.

4/10 Poor

Alexis

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Alexis,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide the best possible service and will take your comments into consideration for future improvements.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the airport and the staff are extremely accommodating. It would help if Expedia would allow charges for pets to be added to booking.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Anthony, Dear valued guest, thank you for your feedback! We appreciate your compliment about our convenient location and our accommodating staff. We understand your concern regarding charges for pets and will pass on your feedback to Expedia for consideration. We hope to welcome you back soon to our property.

6/10 Okay

tracy

Business traveller
Liked: Staff & service
There where dogs in the room next to me barking and I didn't get any rest
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello tracy,We apologize for the inconvenience caused by the noise. Please contact our front desk so we can address this issue promptly. Thank you for your understanding.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Joseph,Thank you so much for giving us a perfect rating! We're thrilled that you had a wonderful experience at our hotel. We look forward to welcoming you back soon.

8/10 Good

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, room was clean and quiet and our room was very spacious for the price. Didn’t like the parking, you must do a long walk from behind the building, at nights is very lonely and it’s a problem if raining or snowing. We noticed the door wasn’t locked when we returned, it stayed open until we push/pull it hard, so you must make sure it is locked before leaving or sleeping. Worst thing was the breakfast, terrible taste from everything served, except the waffles that you instantly make, that was the only thing we could eat.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Samuel,Thank you for your feedback. We apologize for the inconvenience regarding the parking and door, we will address these issues immediately. We're glad to hear that you enjoyed the spacious room and the friendly staff. We appreciate your comments on the breakfast and will work

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Friendly and helpful staff The front desk staff answered all my questions Very pleased
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Arthur,Thank you for your kind words! We strive to provide excellent service and make sure all our guests have a pleasant stay. We hope to welcome you back soon!

8/10 Good

Abigail

Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Abigail,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad that you enjoyed your overall experience. If there is anything else we can assist you with, please feel free to contact our management team directly. We hope to welcome you back in the future for an even more enjoyable stay.

6/10 Okay

James

Stayed 2 nights in Sep 2023
Response from Manager on Oct 13, 2023
Hello James, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Kathryn, Danbury

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times. It is clean and safe. The staff is very friendly and helpful. We also enjoyed the free breakfast!
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Kathryn,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

6/10 Okay

Anthony Dewayne

Liked: Staff & service
The hotel was okay for a short stay. For the price it was worth the stay. The breakfast was good, the staff was friendly, and the check-in and out process was quick. I feel like the rooms could’ve been cleaned better.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Anthony Dewayne, Thank you for sharing your experience with us. We appreciate the input referring to our staff and comments about our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Okay

ANDREW, MCDONOUGH

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello ANDREW,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and accommodating
Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Vera,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Cianie

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Cianie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free park
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Kelly,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

susan

Travelled with family
Raynelle was very kind and helpful.. our floor smelled like someone was smoking pot .. room cleanliness was eh didn’t feel comfortable taking a shower due to cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello susan ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excellent

Ayn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful checkon
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
HiAyn,Thank you for sharing the wonderful rating about your experience here with us. We are happy to know that you love our chcek in. process, and we hope to have the pleasure of hosting you again soon.