Outdoor pool, sun loungers
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Reviews of Cajon Pass Inn

2.5 out of 5
Cajon Pass Inn
8317 US Highway 138, Phelan, CA

Reviews

7.4

Good

Rating 10 - Excellent. 245 out of 678 reviews" "
Rating 8 - Good. 185 out of 678 reviews" "
Rating 6 - Okay. 116 out of 678 reviews" "
Rating 4 - Poor. 58 out of 678 reviews" "
Rating 2 - Terrible. 74 out of 678 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sukhdev

Liked: Cleanliness, property conditions & facilities
Great price
Stayed 6 nights in Apr 2024
Response from Cajon Pass Inn on Apr 17, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bailed off pct for storm. Perfect stop for what I needed.
Stayed 2 nights in Apr 2024
Response from Cajon Pass Inn on Apr 17, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

8/10 Good

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hot tub after a long day! Thank you for a restful stay.
Stayed 1 night in Apr 2024
Response from Cajon Pass Inn on Apr 15, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Driveway exiting is terrible and in need of repair. MPlayer
Stayed 1 night in Apr 2024
Response from Cajon Pass Inn on Apr 13, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel.

10/10 Excellent

Sukhdev

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Cajon Pass Inn on Apr 12, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Tayton

Stayed 2 nights in Feb 2024
Response from Cajon Pass Inn on Apr 12, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

6/10 Okay

Eva

Response from Cajon Pass Inn on Apr 9, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel. You have moved all the furniture in the room and made our housekeeper job harder to clean the room

10/10 Excellent

Urbano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick n easy
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Apr 2, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Everything Great
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Apr 1, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

6/10 Okay

Luis

Disliked: Cleanliness, staff & service
N/A
Stayed 3 nights in Mar 2024
Response from Cajon Pass Inn on Mar 30, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel.

10/10 Excellent

Steve

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Great stay. Highly recommend
Stayed 2 nights in Mar 2024
Response from Cajon Pass Inn on Mar 30, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Espi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cajon Pass Inn on Mar 30, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Leif

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice little place, convenient for me... nice staff, good parking and the rooms are comfortable and have all the amenities. The pool and hot tub are nice and clean and usually open. I'll be staying here again.
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Mar 30, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Mike

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exiting the property there is a big hole where you need to do a asphalt repair damaged one of my tires.
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Mar 30, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truck parking is a plus
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Mar 30, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

6/10 Okay

Bryan

Stayed 7 nights in Feb 2024
Response from Cajon Pass Inn on Mar 13, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Mar 10, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and very nice and profesional. Excellent customer service
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Mar 10, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and the room was very clean, as was the entire property. Had a coffee maker, microwave and small fridge. You can’t beat the rate to stay here too. Very very affordable. The down fall was there was no TV our entire stay (satellite issues), no continental breakfast as pictured when booking and the juices and coffee that was in the lobby was absolutely dreadful. The flip side is it’s right next to a gas station that has everything that’s basically a shared parking lot, so that saved the day. Plus it’s a hop skip from wrightwood which we were at the entire time anyway. So it definitely has its pros and cons.
Stayed 2 nights in Mar 2024
Response from Cajon Pass Inn on Mar 6, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel.

10/10 Excellent

Muneeza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very accommodating. Room was decent. Clean. Great view from our room which was on the second level.
Stayed 1 night in Mar 2024
Response from Cajon Pass Inn on Mar 6, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

4/10 Poor

Zitta

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Price was good. Mattress and pillows were comfortable. Many things were not good: Cigarette burn holes in the blankets. Fan falling out of the ceiling in the bathroom Desk and tables scuffed and falling apart. Jacuzzi was green and out of order. We had been looking forward to the jacuzzi after being in the snow all day.
Stayed 1 night in Feb 2024
Response from Cajon Pass Inn on Mar 2, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel. We will discuss with our management in our weekly meeting.

10/10 Excellent

Matthew

Business traveller
Liked: Staff & service, property conditions & facilities
Nice property
Stayed 3 nights in Feb 2024
Response from Cajon Pass Inn on Feb 23, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

4/10 Poor

Eddie, Sacramento

Travelled with family
Disliked: Staff & service
The property did not give any service to the rooms for 3 days in a row, and the area around the motel smells like highway paving oil.
Stayed 3 nights in Feb 2024
Response from Cajon Pass Inn on Feb 21, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel. We do provide service but you have to inform us that you need service. Also you mentioned that motel smells like highway paving oil, our hotel doesn't smells but it's on the highway and lots of vehicles passes through highway and we can't control it.

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to and very quiet love the service and price
Stayed 2 nights in Feb 2024
Response from Cajon Pass Inn on Feb 21, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, close to mountains and recreational areas..
Stayed 1 night in Feb 2024
Response from Cajon Pass Inn on Feb 15, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Julio

Stayed 1 night in Feb 2024
Response from Cajon Pass Inn on Mar 21, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

4/10 Poor

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No power or water 2nd night very cold did not stay 3rd night hope for refund
Stayed 3 nights in Feb 2024
Response from Cajon Pass Inn on Feb 5, 2024
I sincerely apologize for any inconvenience that you have may have experienced during your stay at our hotel. Power outage is not in our hand and we have a generator for the water so we still get the water if power goes out. Second you didn't inform front desk that you checked out from the room a day early. We thought you checked out on 5th.

10/10 Excellent

dalya

Stayed 1 night in Jan 2024
Response from Cajon Pass Inn on Mar 21, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

6/10 Okay

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm shower.
The shower had to run for 20 minutes before it was warm enough to take a comfortable shower. It eventually got hot.
Stayed 1 night in Jan 2024
Response from Cajon Pass Inn on Jan 25, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel.

10/10 Excellent

J. E. Roche,

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Cajon Pass Inn on Jan 25, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I want to start with the good points. We just needed a place to sleep and it was perfect for our goal. The staff was very friendly. The room was very clean. The bed and pillows were comfy. It had all of the basic necessities. But if you’re there to hang out you might want to look elsewhere. It sort of shares a parking lot with the gas station and there’s a large what I think might be a water tower right next to the parking lot. Honestly if you aren’t too picky and you just need the basics then this place is perfect.
Stayed 1 night in Jan 2024
Response from Cajon Pass Inn on Jan 28, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Just want to let you know that we do not share the parking lot with gas station, we have our own huge parking lot and the tank you're talking about that is our water tank.

6/10 Okay

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities
The showers here aren't very hot. I would describe the temperature as between neutral and cold. Which just frustrates me more because I can't clearly just use one word to describe it
Stayed 1 night in Jan 2024
Response from Cajon Pass Inn on Jan 18, 2024
Thanks you for taking the time to provide feedback in regards to your experience at our hotel. Will inform our maintenance to check it out. Sorry for inconvenience.

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from Cajon Pass Inn on Jan 28, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

2/10 Terrible

Miguel a Cervantes

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Cajon Pass Inn on Jan 18, 2024
Can you please tell us the reason for low score. Because you didn't show up for your reservation.

10/10 Excellent

Saul

Stayed 1 night in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was the perfect place for a quick stay. Only problem was the room heater didn't work so they gave us a very small heater, and it didn't heat the room very good.
Stayed 1 night in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Just needs better TV.
Stayed 1 night in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien... Solo que por un buen rato No tuvimos Luz
Stayed 1 night in Nov 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

4/10 Poor

Katalin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide feedback in regards to your experience at our hotel. Please let us know the reason for the lower score.

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Clean and friendly. Convenient in some ways
Pros: - Easy access to/from highway - Very nice staff - The room was clean and comfortable. - Like the shutters on the windows (inside) instead of curtains. CONS: - Hot water took forever to get from front of hotel to my room in the back. Had to run the water in sink and tub for 2m before water warmed up. Little to no nearby dinning (< 5m). - Could not even walk or to Subway across the street for a sandwich because of construction and heavy traffic. That should resolve at some point. Other: Some might find trains and auto traffic bothersome, but I like hearing train horns and highway noise is more like white-noise.
Stayed 1 night in Nov 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price is right!
Stayed 2 nights in Dec 2023
Response from Cajon Pass Inn on Jan 4, 2024
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

8/10 Good

Patricia

Travelled with family, Business traveller
Liked: Cleanliness
Not much walking area, but clean comfortable room
Stayed 1 night in Nov 2023
Response from Cajon Pass Inn on Nov 29, 2023
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Molly

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The sink was leaking water, the shower wasn’t working properly and the blow dryer didn’t work. Otherwise you would have gotten a great review.
Stayed 2 nights in Nov 2023
Response from Cajon Pass Inn on Nov 29, 2023
Thank you for taking the time to provide feedback in regards to your experience at our hotel. We will take care of the things you mentioned in the review.Once again thanks for the feedback.

10/10 Excellent

Evalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Cinveniently close to fast food too. Bed is comfy
Stayed 1 night in Nov 2023
Response from Cajon Pass Inn on Nov 29, 2023
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

6/10 Okay

Marc

Travelled with partner
The room was nice but the refrigerator was noisy. We had to check out early...around 6:30. Nobody was in the office and the door was locked. There was a metal plate covering an opening in the window to put documents or keys for after hours. I tossed my keys onto a counter for when they get to the office.
Stayed 1 night in Nov 2023
Response from Cajon Pass Inn on Nov 21, 2023
There are definitely some key points in your stay which are absolutely unacceptable. I sincerely apologize for any inconvenience that you have may have experienced during your stay at our hotel. We will be discussing this review in our weekly staff meeting.

10/10 Excellent

Edghar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that there’s a gas station near and quick fast food options. It’s quiet and a great view of the mountains.
Stayed 1 night in Nov 2023
Response from Cajon Pass Inn on Nov 21, 2023
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was great
Stayed 1 night in Oct 2023
Response from Cajon Pass Inn on Oct 30, 2023
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cajon Pass Inn on Oct 30, 2023
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel.