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Reviews of Peterborough Inn & Suites Hotel

2.5 out of 5
Peterborough Inn & Suites Hotel
312 George Street N., Peterborough, ON

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt funny. Tv didnt work. No parking. I stayed here before, 10 years ago. It was a great stay then. Not so much this time. I won't book here again !
Stayed 1 night in Mar 2024

10/10 Excellent

Anjalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant close to all restaurants and bars, good entertainment around area.
Stayed 1 night in Mar 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were bugs in the bathroom (on the floor, in the bathtub and in the sink) when we arrived, and the room itself had an overpowering potpourri smell. The front desk guy was friendly and nice though. I think it's just a super old building and who knows what comes up from those pipes.
Stayed 1 night in Mar 2024

4/10 Poor

Nicholas

Travelled with partner
Liked: Staff & service
The best word to sum up our stay was disappointing. The room we booked was described as a Deluxe Queen Suite and the accompanying picture showed a large and bright exterior-facing room with a nice bed. The room we were given was the opposite of deluxe, a dark and airless room with no external windows, shabby décor and an bed with a very tired mattress. It is a shame, because the hotel itself is well situated, the breakfast provided was very simple but quite adequate, and the staff were very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with family and small children
This was a great place to stay. Close to many places downtown area and very convenient if you want to go to a show. The staff were very nice, friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Liked: Staff & service
Disliked: Property conditions & facilities
Terrific staff. Very central.
Stayed 2 nights in Feb 2024

6/10 Okay

Bonnie

Liked: Staff & service
Disliked: Cleanliness
This property is very very dated. The mattresses even felt really old. There is a musty smell as you come in. They was dirty linens lying in the hall and our room was dirty with an unmade bed. They did upgrade our room to make up for that which we did appreciate. The parking is a good block and a half away from the hotel. We won't be coming again.
Stayed 1 night in Feb 2024

6/10 Okay

Jonathan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Ali

Disliked: Staff & service, property conditions & facilities
Rooms need renovations
Stayed 1 night in Feb 2024

8/10 Good

Tim

Travelled with partner
Liked: Staff & service, property conditions & facilities
Had a nice time. Very convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, helpful staff, cosy
Stayed 1 night in Feb 2024

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Alyson

Liked: Staff & service
Disliked: Cleanliness
This place is out of date and needs a renovation. I walked up to a pile of garbage bags at the front door. The room is not at all like described. The armoir is sitting in the room away from the wall.
Stayed 1 night in Feb 2024

6/10 Okay

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No stores around, off site parking, great room, needs some updates I.e carpets
Stayed 2 nights in Feb 2024

6/10 Okay

Melinda

Stayed 1 night in Feb 2024

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities
Was our first time in Peterborough! Was a grey price and location with friendly staff!
Stayed 2 nights in Feb 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
In general the property is quite dated. The rooms desperately need a renovation with stained carpets, furniture, etc. Bathrooms were in poor condition with obvious signs of neglect and uncleanlines. The first room we were given had stains on the comforter and hairs on the pillow covers.
Stayed 1 night in Feb 2024

6/10 Okay

Kristin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was not as the ad portrayed it to be
Stayed 1 night in Feb 2024

6/10 Okay

Genevieve

Liked: Cleanliness, staff & service
I felt a little on the fence about how to rate this stay. The hotel itself was lovely and the front desk gentlemen that I interacted with were absolutely wonderful. My stay included free parking and free breakfast, which was also nice. My room was spacious and very comfortable. My only real issue was the noise. It's an older hotel, so it's not really as sound proof as some of the newer hotels. I knew this when I made the reservation, but I wasn't quite expecting the level of noise that I experienced during my stay. I had a street facing room and it was nearly 4am (on a Friday) before I was able to fall asleep due to the noise both outside and within the hotel. You could hear everyone coming and going from the elevator all night, the guests in the room above you as well, and everything happening on the street outside. All of it made for a very rough sleep. This might be something that ear plugs alone could resolve, as otherwise, the hotel was lovely. But if you have kids or are sensitive to noise, I would recommend somewhere further from downtown that is a bit newer. Again though, the hotel staff were seriously wonderful.
Stayed 1 night in Jan 2024

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Was booked in for eight days from Jan12th until 20th. On booking in was informed that we had to vacate the room on 14th due to hotel closing for 4 days. Never informed before flying from the UK. Not good enough, fortunately found another hotel a taxi ride outside of town. Will not use Expedia again. Did report this to Expedia at the time but surprise surprise no response.
Stayed 8 nights in Jan 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff! We're in the process of maintenance upgrades which should make the facility better down the road. We were originally facing George Street and that was a loud...but the staff was very accommodating and moved our room for night two which was excellent.
Stayed 2 nights in Jan 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night for a local concert, good accomodations. The original booking was for 2 people, but when we needed another bed last minute they had an extra cot for a fee. Beds were comfortable, rooms have sinks and fridges. Adam at the front desk definitely took care of us with a smile, very friendly and sociable.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Right near dining and entertainment.
Stayed 1 night in Dec 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in Dec 2023

6/10 Okay

Kirk

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff for sure. Hallways and furnishings somewhat dated and in need of repair. Overall. Room was sufficient and spacious.
Stayed 1 night in Dec 2023

6/10 Okay

Josh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

james

Liked: Staff & service, amenities, property conditions & facilities
I like the location to enjoy downtown restaurants and bars. Front desk staff person was very nice and efficient. Two suggestions: fireplace heater and tv remotes could use simple instructions posted. There was a very bad clog in the bathroom sink drain so I used the bar sink to brush teeth and shave. This made me nervous as I didn't want to be penalized from from damage deposit. Also, a carpet stain by the desk, again this didn't bother me so much, except: do I photograph it so I don't end up in a dispute? I wasn't charged for this either. I would stay again but with more precaution and instructions. I should mention, otherwise room was clean and comfy
Stayed 1 night in Dec 2023

8/10 Good

Dawson

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 1 night in Dec 2023

8/10 Good

Sandy

Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 1 night in Dec 2023

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Shane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated downtown hotel with friendly front desk.
Booked this hotel based on location. Room was not ready at check in , front desk staff was very apologetic, checked in an hour later. Room configuration is very odd, 2 queen beds that face each other one window that is too high on the wall to reach to let any light or air into the room. Room had a very strong cleaning chemical smell, that did not go away during our stay. Front desk staff was helpful when fixing our tv. Room is dated, a blanket on the bed would have been nice in November, all there was is a sheet and a coverlet that doesn’t provide much warmth. More than 2 towels would also have been nice. It felt like our room was just thrown together with whatever they have left over. Room had dust on most horizontal surfaces (bed frames, mantel, frames) dirty walls, dirty light switches, slow draining sink, broken door latch. As a ground floor room with no security feature stopping anyone from walking in off a busy downtown street made the stay here a little uneasy. Free parking at the parking garage around the corner and some fruit and juice at breakfast is a nice add on. Again the location was what we booked for.
Stayed 1 night in Nov 2023

8/10 Good

Yann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place... walking distance to many restaurants and short distance to the concert venue we went too... would come back..
Stayed 1 night in Nov 2023

2/10 Terrible

matt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelly. Cold and not worth the money.
Stayed 1 night in Nov 2023

8/10 Good

donald

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Breakfast bar was all cold. They need a new toaster. Parking was unsatisfactory espresso for old people had to walk a block away and walk back no mask the weather
Stayed 2 nights in Nov 2023

8/10 Good

Jeremy

Liked: Staff & service, property conditions & facilities
I've stayed at the Peterborough Inn & Suites Hotel now twice, and am likely to book again.
Stayed 1 night in Nov 2023

8/10 Good

Avneet

Stayed 1 night in Nov 2023

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay but breakfast items were quite stale
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is quite dated but it was clean, the staff were friendly & helpful, and it was a very close walking distance to Showplace where we were attending a concert.
Stayed 1 night in Nov 2023