Interior detail

Reviews of Citadines St Georges Terrace Perth

4 out of 5
Citadines St Georges Terrace Perth
No 185 St Georges Terrace, Perth, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 424 out of 1006 reviews" "
Rating 8 - Good. 436 out of 1006 reviews" "
Rating 6 - Okay. 94 out of 1006 reviews" "
Rating 4 - Poor. 33 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terence, Dartmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, professional and helpful.
Stayed 27 nights in Feb 2024
Response from Yov on Mar 21, 2024
Dear Terence, Thank you for taking the time to review your recent stay with us at Citadines, we are happy to hear you enjoyed your stay as well as the service provided by our friendly team! Thank you for choosing us as your accommodation, we hope to welcome you back again one day.Kind regards,Yov and team

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and the rooms were a good size.
Stayed 1 night in Mar 2024
Response from Sarah Brady on Mar 14, 2024
Thank you for your review, Susan.We're so happy that you enjoyed a comfortable stay.Kind Regards,Sarah and Team

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, clean rooms. But it is not a 4 or 5 star hotel . Just a place to sleep.
Response from Yov on Mar 11, 2024
Dear Albert,Thank you for taking the time to review your recent stay with us.We are delighted to hear you had a pleasant stay and enjoyed a clean, comfortable room as well as the service provided by our friendly team.Thank you for choosing to stay with us at Citadines, we hope to welcome you back again one day!Kind regards,Yov and team

6/10 Okay

Claire

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff at reception are lovely but the hotel needs a really thorough clean
Stayed 3 nights in Mar 2024
Response from Sarah Brady on Mar 11, 2024
Thank you for your review and providing feedback for improvement opportunities, Claire.We're so happy that you enjoyed the service provided by our friendly team and hope to welcome you back again soon.Kind Regards,Sarah and Team

10/10 Excellent

STELLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent location
Stayed 4 nights in Feb 2024
Response from Sarah Brady on Feb 29, 2024
Thank you for your review, Stella. We're delighted you enjoyed your stay and the friendly service provided by our team.Kind Regards,Sarah and Team

10/10 Excellent

Terence, Dartmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located. Excellent, friendly, professional staff.
Stayed 13 nights in Feb 2024
Response from Sarah Brady on Feb 22, 2024
Thank you for your review, Terence.We are delighted to hear that you enjoyed your stay with us, particularly the friendly service provided by our team.We hope to welcome you back again soon.Kind Regards,Sarah and Team

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very quiet on main dri e, easy to get around. Front desk gal was very helpful with restaurants and the free transport just down the street.
Stayed 2 nights in Feb 2024
Response from Yov on Feb 8, 2024
Hi Donald,Thank you for taking the time to review your recent stay with us.I'm delighted to hear you had a great time staying with us and enjoyed a quiet room and the service provided by our friendly team!Thank you for the feedback, we hope welcome you again!Kind regards,Yov and team

8/10 Good

Amrit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location as it suits me for my clients
Stayed 2 nights in Jan 2024
Response from Sarah Brady on Jan 23, 2024
Dear Amrit,Thank you for your review, we are happy that the location is well suited for your clients and look forward to your next visit.Kind Regards,Sarah and Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah Brady on Jan 16, 2024
Thank you for your rating, Sarah.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sarah Brady on Dec 18, 2023
Thank you for your rating, Jennifer.Kind Regards,Sarah and Team

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 3 nights in Dec 2023
Response from Sarah Brady on Dec 18, 2023
Thank you for your review, Antonio.We are happy you enjoyed your stay.Kind Regards,Sarah and Team

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great service and comfortable room close to everything
Stayed 2 nights in Nov 2023
Response from Yov on Dec 7, 2023
Dear Jane, Thank you for taking the time to review your recent stay with us. We are happy to hear we met your expectations and that you enjoyed the central location, comfortable room and service provided by our friendly team!From all of us at Citadines thank you for choosing to stay with us, we hope to welcome you again soon.Kind regard, Yov and team

6/10 Okay

Bilaal

Liked: Cleanliness, staff & service, amenities
Good but average
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 17, 2023
Thank you for your rating, Bilaal.We're happy you enjoyed your stay.Kind Regards,Sarah and Team

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all Hotel Staff we met on our short trip. Convenient location.
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 13, 2023
Thank you for reviewing your stay, Nick.We are happy to have met your expectations and that you enjoyed the service provided by our team.Kind Regards,Sarah and Team

10/10 Excellent

Mal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Perth
The stafe was very friendly, smiling, polite, and helpful. The room was comfortable, and clean. The hotel was close to all the vercinity of the CBD.
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 13, 2023
Thank you for reviewing your overnight stay with us, Mal.We are delighted to have met your expectations!See you again!Kind Regards,Sarah and Team

8/10 Good

Paul D

Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 13, 2023
Thank you for your rating, Paul.We are happy you enjoyed your stay.Kind Regards,Sarah and Team

8/10 Good

Mr Glenn M Capelli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tricky parking situation as hotel Parkin was full
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 10, 2023
Thank you for your review, Glenn.We are happy that you enjoyed your stay and appreciate the feedback about parking. As we have limited onsite parking, our alternative option is a discounted parking at Wilson Central Park. This helps us to still provide an affordable parking option for our guests.We do hope to welcome you back again.Kind Regards,Sarah and Team

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have loved some tissues! A fairly basic requirement. Otherwise very good.
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 10, 2023
Thank you for your review, Catherine.We do provide tissues in the bathroom cabinets, please do not hesitate to contact our friendly guest service team, as we are available 24/7 to assist in ensuring you have all you need for a comfortable stay.We hope to welcome you back again soon.Kind Regards,Sarah and Team

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Oct 2023
Response from Sarah Brady on Nov 6, 2023
Thank you for your review, Jon.We are happy that you enjoyed your stay.Kind Regards,Sarah and Team

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 7, 2023
Thank you for your rating, Trina.We are so happy you enjoyed your stay.Kind Regards,Sarah and Team

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sarah Brady on Nov 6, 2023
Thank you for your rating, Virginia.We hope to welcome you back again.Kind Regards,Sarah and Team

10/10 Excellent

Lachlan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great
Stayed 4 nights in Oct 2023
Response from Sarah Brady on Nov 2, 2023
Thank you for your review, Lachlan.We are delighted that you enjoyed your stay.See you again soon,Kind Regards,Sarah and Team

6/10 Okay

Walter.

Travelled with partner
Excellent location entry with luggage hard if over 70 Room 409 very small cleaners did not vacuum contents on carpets during 4 night stay for premium price would stay next door at Hilton
Stayed 4 nights in Oct 2023
Response from Sarah Brady on Oct 31, 2023
Thank you for your review, Walter.We sincerely appreciate your feedback and apologise that the servicing did not meet your expectations, this has been shared with our Executive Housekeeper to ensure further focus of vacuuming during a housekeeping service.We do hope to welcome you back again.Kind Regards,Sarah and Team

4/10 Poor

Duncan

Stayed 2 nights in Oct 2023
Response from Sarah Brady on Nov 17, 2023
Thank you for your rating Duncan.Kind Regards,Sarah and Team

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sarah Brady on Oct 27, 2023
Thank you for your review, Jason.We are delighted that you enjoyed your stay and hope to welcome you back again soon.Kind Regards,Sarah and Team

6/10 Okay

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location but Short on Usability
We have stayed in a number of different Citadines hotels both in Australia and in Europe. We chose this hotel because of its location to public transport and its centrality. We had a couple of maintenance issues with a drain not working properly and a large light flickering. Our main problem would be the small size of the kitchen. Usually kitchens in Citadines apartment hotels are really good. It was a bit pokey and hard to use. There was no cooktop. The overall design layout of the room just felt a little uneasy, though the furnishings were quite modern and comfortable. The bathroom was really good. The TV had no internet connection for watching streaming services. The staff were excellent, friendly, always greeted us and were quick to respond to our needs.
Stayed 3 nights in Oct 2023
Response from Sarah Brady on Oct 9, 2023
Thank you for reviewing your stay, Clayton.It is wonderful that you are a loyal guest of our Citadines brand! Thank you for taking the time to provide feedback, next time you stay with us, please do not hesitate to book one of our Studio Executive rooms, as these are more spacious and do have a cooktop in the kitchenette.I would like to share with you that we are in the process of upgrading our TVs to allow our guests to stream during their visits and all rooms will have these before the end of this year.We are delighted that you enjoyed the service provided by our team and hope to welcome you back again soon.Kind Regards,Sarah and Team

8/10 Good

Lee

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Sarah Brady on Oct 5, 2023
Thank you for rating your stay, Lee.Kind Regards,Sarah and Team

10/10 Excellent

Marissa, Springvale Sth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly, helpful
Stayed 3 nights in Sep 2023
Response from Sarah Brady on Oct 2, 2023
Thank you for your review, Marissa. We are so happy you enjoyed the service provided by our friendly team.Kind Regards,Sarah BradyGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location
We booked two room (Executive & Deluxe Studio) Only the Deluxe room has a bottle of wine. Overall good location.
Stayed 5 nights in Sep 2023
Response from Sarah Brady on Oct 2, 2023
Thank you for your review, we are delighted that you enjoyed your stay.Kind Regards,Sarah BradyGeneral Manager

2/10 Terrible

Mason

Travelled with partner
The water at this hotel was dirty and brown. Then the water was turned off completely so we had no water to shower or drink or anything. Old socks were left on the window sill in the room when we arrived so it is not been cleaned properly. The spa bath was filthy and we had to try clean it before realising the water was brown anyway and not safe to use. Service was terrible. Do NOT stay at this hotel. No linked restaurant, no room service, no gym. No other services at all. Terrible all round. Took photo evidence and will be taking this further with the hotel chain.
Stayed 1 night in Sep 2023
Response from Sarah Brady on Oct 2, 2023
Thank you for your review, Mason.We do apolgoise that your stay did not meet your expectations and for the water outage issue experienced due to the burst water main in Perth.Thank you for reaching out to us to discuss this directly.Kind Regards,Sarah BradyGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sarah Brady on Sep 14, 2023
Thank you for your rating!Kind Regards,Sarah and Team

10/10 Excellent

Johari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sarah Brady on Sep 14, 2023
Thank you for your rating, Johari.Kind Regards,Sarah and Team

10/10 Excellent

andrew, Huntingdale

Stayed 1 night in Sep 2023
Response from Sarah Brady on Oct 2, 2023
Thank you for your rating, Andrew.We are happy you enjoyed your stay.Kind Regards,Sarah and Team

10/10 Excellent

Johari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Perth CBD Accommodation
Citadines is in an excellent location and is close to the action. It's priced very well, and the room is large with everything needed. The staff always say "hi" and were very friendly when we interacted with them. I definitely recommend Citadines.
Stayed 4 nights in Aug 2023
Response from Jovana on Sep 8, 2023
Dear Johari,Thank you for taking the time to review your stay with us here at Citadines Saint Georges Terrace.I'm delighted to hear your expectations were met and you enjoyed location and the service provided by our friendly team.We hope to welcome you back soon!Kind regards,Jovana and team.

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Sarah Brady on Sep 5, 2023
Thank you for your rating, Abhishek.We look forward to welcoming you back soon.Kind Regards,Sarah and Team

8/10 Good

Muhd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly
Stayed 4 nights in Aug 2023
Response from Sarah Brady on Sep 4, 2023
Thank you for your feedback, Muhd. We are happy that you enjoyed the friendly service provided by our team.See you again soon!Kind Regards,Sarah Brady

8/10 Good

Shirley

Stayed 2 nights in Aug 2023
Response from Sarah Brady on Aug 22, 2023
Thank you for your rating, Shirley.Kind Regards,Sarah and Team

8/10 Good

sarah

Business traveller
Nice hotel. Very functional
Stayed 2 nights in Aug 2023
Response from Sarah Brady on Aug 14, 2023
Thank you for your review, Sarah.We are happy to have met your expectations!Kind Regards,Sarah and Team

10/10 Excellent

Claire

Stayed 1 night in Jul 2023
Response from Sarah Brady on Jul 31, 2023
Thank you for your rating, Claire.Kind Regards,Sarah and Team

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sarah Brady on Jul 25, 2023
Thank you for your rating, Virginia.Kind Regards,Sarah and Team

10/10 Excellent

Florian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.’, nice welcoming service
Stayed 1 night in Jul 2023
Response from Sarah Brady on Jul 24, 2023
Thank you for your review, Florian.We are delighted that you enjoyed your stay with us.Kind Regards,Sarah BradyGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed a week to go to the convention centre each day. Plenty of nice places to grab morning coffee and a naughty pastry. Despite some reviews suggesting sound issues, I had none at all during my stay, it was lovely and quiet.
Stayed 6 nights in Jul 2023
Response from Sarah Brady on Jul 21, 2023
Thank you for taking the time to review your stay, David.We are delighted that you enjoyed your stay with us while attending an event at the convention centre.We hope to welcome you back again soon!Kind Regards,Sarah and Team

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for conferences at the Convention Centre . Dome close by for breakfast and only a short walk to Elizabeth St quay, Arts precinct and Hay and Murray street malls
Stayed 1 night in Jul 2023
Response from Sarah Brady on Jul 17, 2023
Thank you for your review, Cheryl. We are delighted that you enjoyed a comfortable & convenient stay with us.Kind Regards,Sarah and Team

10/10 Excellent

Cheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy location, perfect for the Convention Centre and CAT buses. Great facilities especially the free guest laundry. Reasonably priced.
Stayed 2 nights in Jul 2023
Response from Sarah Brady on Jul 11, 2023
Thank you for taking the time to review your stay, Cheryl.We are delighted that you enjoyed your stay, that the location was convenient, and the hotel facilities met your expectations.We hope to welcome you back again soon.Kind Regards,Sarah BradyGeneral Manager

10/10 Excellent

Ben

Stayed 5 nights in Jun 2023
Response from Sarah Brady on Jul 17, 2023
Thank you for your review, Ben. We are delighted that you enjoyed a comfortable stay with us.Kind Regards,Sarah and Team

6/10 Okay

Derrick

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay close to convention centre and riverside
Located along the main business street of St George’s Terrace, this was another hotel I stayed to be close to the Convention Centre as I was attending a conference there. There are steps to navigate but a lift from the ground floor to the entrance is present, but no staff will come out to assist when one is having problems using it. Guess they are all busy looking at screens at the reception. Waiting area is cramp and small. No cafe present. No pool. No gym either. Microwave, cutlery and plates were most useful when heating up stuff bought from outside. Carpet looked old but clean. Overall cleanliness was excellent. It was strange that while there was air conditioning, there existed a small room vent to allow some outside air to get in. Cleaning staff was excellent and my coffee and tea was always refilled. The small milk canisters were a nice touch and so much better than creamer sachets. Movie and tv channels were extremely limited however.
Stayed 4 nights in May 2023
Response from Sarah Brady on Jun 16, 2023
Thank you for taking the time to review your recent stay with us, Derrick.We are delighted to have met your expectations in many ways - that you enjoyed the facilities in your room as well as the cleanliness standards.We appreciate your feedback about the reception area and TV channels and would like to assure you that based on our guest feedback, these are two areas which we are looking at improvement of - to provide some food and beverage options at the lobby level and implementing casting options on our hotel room TVs.We hope to welcome you back again when you visit Perth CBD again.Kind Regards,Sarah BradyGeneral Manager

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 3 nights in Jun 2023
Response from Sarah Brady on Jun 16, 2023
Thank you for your review, Murray.We are happy to have met your expectations and that you enjoyed your stay with us.Kind Regards,Sarah and Team

10/10 Excellent

Robert

Stayed 2 nights in May 2023
Response from Sarah Brady on May 23, 2023
Thank you for your rating, Robert!We are so happy that you enjoyed your stay.Kind Regards,Sarah and Team

6/10 Okay

Alexander

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Sarah Brady on May 4, 2023
Thank you for your rating, Alexander.

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Sarah Brady on May 19, 2023
Thank you for your rating, Ward.Kind Regards,Sarah and Team