Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Location

Posted 20-Mar-2015
The hotel has a beautiful location but the rooms and hallways definitely need to be renovated. The public areas have been maintained. The staff and service were excellent as well as the food!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Nice view of lake

Posted 5-Mar-2015
Pros: Clean, comfortable, great restaurants
Cons: Turned heat up to max but still cold in room. Lots of cold air coming in around sliding doors.
Location: Nice walking along lake and river. Good restaurants and neat shopping.
Lovely room, nice lake view. Staff very welcoming and friendly, efficient.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Napa

Nice combo

Posted 22-Feb-2015
2 restaurants, a casino, a pool, a beach and a bar. Nice view on breakfast and lake view rooms. Proximity to wineries. Good place to stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

excellent location, excellent staff

Posted 27-Jan-2015
Pros: Excellent staff and very clean
Location: Close to the travelers information centre where there is information about the many wineries in the area
The hotel is in an excellent location in the centre of town and beautiful views out to the lake--neat to hear the geese on the lake in the morning. Wonderful walkway along the lake.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice view of lake and vineyards.

Posted 22-Jan-2015
Room was a bit tired and TV smaller than most hotels. Good beds and quiet environment. Valet parking was necessary for us and staff were super.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Kamloops

nice clean hotel close to downtown nice view

Posted 12-Jan-2015
Pros: close to amenities. clean and great beds, awesome pillows.
Cons: small continental breaky. Bigger room tv
Location: walking distance to restaurants and club. nice being on the water. Wrong time of season to sit on deck over water but looking forward to staying here
Very pleasant the only complaint I have is the size of T.V. in my room. far too small as at 12 inches by 48inches I couldn't watch hockey game comfortablely. I found it too expensive to eat breakfast here and no continental breaky
4 out of 5
Recommended
for Everyone
by A verified travellerfrom vancouver

Beautiful hotel, with great restaurants!

Posted 21-Dec-2014
Quick business trip - Received a friendly upgrade to a lovely larger suite. Beautiful view of the lake. Staff friendly & helpful
3 out of 5
Recommended
for Families
by A verified traveller

i think it's one of the better hotels in penticto

Posted 8-Dec-2014
Pros: nice location, beautiful holiday decorations
Cons: the mattresses feel like they are 100 years old
the lobby was beautifully decorated for christmas, the staff was pleasant and helpful. however the beds are extremely uncomfortable and the rooms don't get warm and it was freezing outside
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 8-Dec-2014
Pros: staff willing to please and loved the clean sheets, yum
Location: Taxi service is not good at all. it is not like it is a big city and we had to wait at least 20 minutes for a taxi.
Experience was great. /staff was willing to please. Great location.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom The West Kootenays.

Our stay

Posted 29-Nov-2014
Pros: The Christmas decorations were out of this World...
Cons: Have another resturant for Breakfast and cheaper smaller meals ??
Location: Good
First of all I didn't understand why we had to pay for parking?? #2. If Three adults are to stay in that room. For $15 extra dollars you can't put in extra cups for tea and coffee. #3. We would of like another resturant say to have Breakfast?? Other than that the Hotel was Decorated very Beautiful and the Casino staff were Really, Really nice all of them!!