Outdoor pool, pool umbrellas, sun loungers
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Reviews of The Pensacola Beach Resort

4 out of 5
The Pensacola Beach Resort
165 Fort Pickens Road, Pensacola Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 910 out of 1363 reviews" "
Rating 8 - Good. 243 out of 1363 reviews" "
Rating 6 - Okay. 109 out of 1363 reviews" "
Rating 4 - Poor. 64 out of 1363 reviews" "
Rating 2 - Terrible. 37 out of 1363 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

mariana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There are URINE STAINS on my mattress! Both sides of the bed were infected. Mattress didn’t have a bedding protection- nothing. Odor was unbearable and disgusting!. Bed sheet, cover, pillows…everything was stinky! Front desk and manager did nothing about this problem ! They didn’t care! We didn’t get a new room, we didn’t get clean mattress and we didn’t get money back! Nothing! We had to leave the room and go home earlier. Avoid 6th floor, but be aware, there are probably more rooms like this on every floor. This is zero star hotel! They don’t care about customers, they don’t care if their mattress is covered in urine! They will rent a room again without changing a thing.
Stayed 5 nights in Apr 2024

10/10 Excellent

DON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Up scale, very clean. Nice restaurant with wonderful beach view.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. 15.00 drinks not so great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was very friendly, the housekeeping however needs improvement..
Stayed 3 nights in Apr 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a GREAT stay. Best hotel on the beach ⛱️🏖️!!!!
Stayed 2 nights in Apr 2024

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish it was Margaritaville
Stayed 5 nights in Apr 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was still convenient to shopping and dining but was very serene and private.
Stayed 4 nights in Apr 2024

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very comfortable riding out a storm in our room with the car parked in the garage below. Staff was extremely friendly and helpful. Would have liked to have a microwave in the room and a freezer compartment in the fridge.
Stayed 2 nights in Apr 2024

10/10 Excellent

STACY-ANNE, ALPHARETTA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and oversized rooms. Beautiful gulf front views.
Stayed 3 nights in Apr 2024

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new decor and vibe was good. Bed was comfortable, but sqeeked when turning or exiting. Views and location were optimum.
Stayed 2 nights in Apr 2024

10/10 Excellent

Darren

Liked: Amenities
Great place to stay on the beach, room was quiet, clean, and beautiful view of the gulf.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My review is more like a 4.5 star, I honestly have no complaints, but one, and that was the cleaning staff, they were very slow to assist. At one point we needed more towels, only one set was put in our room, and it took over an hour, the second incident was our iron didn't work, and it took well over 45 minutes, which left a bad taste in my mouth. The property is removed from the "action" which was fine for me because I needed peace, however, the property is walkable to the "action". It's located right on the beach and that section of the beach was very quiet. They offer chairs and umbrellas for a fee. Views for the gulf front rooms are amazing! The front desk staff was professional and friendly. I didn't eat in the restaurant, which is more like a lobby restaurant. There is a restaurant next to the property if you don't feel like walking far, it's in the sand. I visited the pool area which has awesome views of the ocean, but I did not get in, although heated, it was too chilly while I was there. There is a bar at the pool for food and drinks. The hotel did allow me to check in early and they honored a late checkout, so that was a huge plus, to add the icing on the cake, upon entering my room, there was a card and balloons in there (it was my birthday) super unexpected and very thoughtful, thank you! Would I visit this hotel again, yes I would, do I recommend this hotel for those that are looking for a peaceful and tranquil vacation/getaway, absolutely!
Stayed 3 nights in Apr 2024

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2024

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel. Just what we needed. Quiet, but close to things if you wanted them!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The ONLY complaint was I couldn't find a microwave to reheat leftovers! Lol everything was beautiful. The room, pool, staff was super friendly, 5* stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Everything you need in one location and super convenient if you wanta take a walk to the boardwalk or other local restaurants. Just an added bonus to be able to stay after you check out to enjoy the property for a few hrs.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laurie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean property. Beach was an easy walk and the staff was very friendly and accommodating. I hope to stay again.
Stayed 5 nights in Mar 2024

10/10 Excellent

KYLE W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Private beach, walkable area, large clean rooms! We will be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was so beautiful and clean. Staff was super friendly. Loved the texting they offered with front desk. Games in the lobby was such a cute and quaint touch. My kids loved the pool. I would recommend to all!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here again. Our 10 year old enjoyed it so much! 😀
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with family
Was a great get away! Right in the beach. The staff and everything about it was excellent. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite was totally awesome !
Stayed 8 nights in Mar 2024

10/10 Excellent

Jasmine, Sachse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay exceeded my expectations! The property is immaculate and the view was amazing. I will be back. Thoroughly enjoyed my stay, staff was amazing.
Stayed 1 night in Apr 2024

6/10 Okay

APRIL

Travelled with family
Average hotel for above average cost
Stayed 5 nights in Mar 2024

10/10 Excellent

lachelsea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed book again
Stayed 2 nights in Mar 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Right on the beach!!
Stayed 3 nights in Mar 2024

8/10 Good

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms in a perfect location!
Stayed 2 nights in Mar 2024

8/10 Good

Edita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked beach Lounge beach chairs are were expensive amd in the booking shows included
Stayed 5 nights in Mar 2024

10/10 Excellent

NIKKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful view
Stayed 1 night in Mar 2024

8/10 Good

Troy, Richland hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whats not to like
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great staff re the hotel. The room was not that clean insofar as mirror, windows and dust around the tv.
Stayed 3 nights in Mar 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Only drawback was the noise in the hallway. Could very clearly hear conversations in the hall from inside our room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice and staff was friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Olga

Stayed 4 nights in Mar 2024

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only for one night and day, but I would splurge again for a night here! Very clean and beautifull! White private acess beach and dont worry if its a little cool, the pool looking over the ocean is heated! Breakfast was wonderfull and the staff was so friendlyand accomidating! I could go on and on about this stay and it was so hard to leave, i could have stayed all my life!
Stayed 1 night in Mar 2024

10/10 Excellent

Shareef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What didn’t I like bout my stay,,NOTHING 👌
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed at how nice this hotel was. The bellman helped us on arrival and even took us to a local restaurant by golf cart. The standard balcony room was very spacious and the gulf view was perfect. Easy beach access, free parking garage and the hotel restaurant was perfect for breakfast with a view of the ocean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Just far enough from the hotspots to not be too crowded
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

shonda

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kaylee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blonde girl at the front desk was super nice gave me options on what to do shout out to her easy to book and hang out nice location
Stayed 1 night in Mar 2024

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great right on the beach
Stayed 1 night in Mar 2024

10/10 Excellent

JarMarkus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice i loved the view, and the private beach space
Stayed 2 nights in Mar 2024

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even better than the pics
Stayed 5 nights in Mar 2024

10/10 Excellent

traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were wanting to buy a sweatshirt in the newly opened store, but it was closed. The manager graciously re-opened and let us purchase as he knew we were heading to our next destination in the early am before the store reopened. He went above and beyond!! We love their sweatshirts!! Thank you!
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were surprised that they really didn’t have fruit/yogurt, cookies, available for guests. A pretty limited menu. Not really anything to do except lay at the beach.
Stayed 4 nights in Mar 2024