Indoor pool, outdoor pool

Reviews of Holiday Inn Resort Pensacola Beach, an IHG Hotel

3 out of 5
Holiday Inn Resort Pensacola Beach, an IHG Hotel
14 Via De Luna Drive, Pensacola Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1011 reviews" "
Rating 8 - Good. 226 out of 1011 reviews" "
Rating 6 - Okay. 105 out of 1011 reviews" "
Rating 4 - Poor. 50 out of 1011 reviews" "
Rating 2 - Terrible. 40 out of 1011 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind
Stayed 1 night in Mar 2024

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very AWESOME employees!!!!!!!!!!!!!!!💯✅💯I had a great time there on my birthday!!!!!!
Stayed 2 nights in Feb 2024
Response from Mike on Mar 20, 2024
Thank you for sharing your feedback with us, and happy belated birthday! We're thrilled to hear that you had a great time at our establishment and that our employees contributed to making your birthday celebration special.Providing excellent service and creating memorable experiences for our guests is what we strive for, and we're delighted that our team members were able to make your visit enjoyable.Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our employees. We hope to have the pleasure of welcoming you back for more memorable experiences in the future.If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a fantastic time every time you stay with us.

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the resort. Close to shops and restaurants. Clean and well taking care of. Could share swimming facilities with resort next door but was not told that on check-in, found out on my own. Also, needed bracelet for swim areas. I was not told that on check-in either and had to ask for mine. They were walking around checking on bracelets constantly and I liked that, so in paying people were not getting in. Would go back!
Stayed 3 nights in Mar 2024
Response from Mike on Mar 20, 2024
Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay at the resort.We're pleased that you found the resort to be clean, well taken care of, and conveniently located near shops and restaurants. Providing a comfortable and convenient experience for our guests is our top priority.We apologize for any inconvenience regarding the shared swimming facilities with the resort next door. We strive to provide clear communication about all amenities available to our guests, and we regret any oversight in this instance. Your feedback will be shared with our team to ensure better communication in the future.We're glad to hear that you appreciated our efforts in maintaining security and ensuring that only paying guests have access to our facilities. Your safety and comfort are important to us, and we're pleased to know that you felt secure during your stay.Thank you for considering returning to our resort in the future. We look forward to welcoming you back and providing you with another enjoyable experience. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

CARLOS E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean and the staff is very friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Mike on Mar 20, 2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our property to be nice and clean, and that our staff was very friendly and helpful during your visit.Maintaining a welcoming and clean environment for our guests is a top priority for us, and we're glad to know that our efforts were appreciated. We'll be sure to pass along your kind words to our team members.We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Devenly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it !
Stayed 2 nights in Mar 2024
Response from Mike on Mar 20, 2024
Thank you so much for your wonderful feedback and perfect rating! We're thrilled to hear that you loved your experience with us.Your satisfaction is our top priority, and it means a lot to us that you had such a fantastic time during your stay. We truly appreciate your support and hope to have the pleasure of welcoming you back for another amazing stay in the future.If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure you have an exceptional experience every time you stay with us.

10/10 Excellent

Ray

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Tiki bar not open and no pirates or mermaids in the pool. No night time movies
Stayed 3 nights in Mar 2024
Response from Mike on Mar 20, 2024
Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay overall and appreciate your perfect rating.We apologize for any inconvenience regarding the Tiki bar not being open during your visit. We understand the importance of having all amenities available for our guests' enjoyment and will take steps to ensure better communication regarding operating hours in the future.Additionally, while we don't typically feature pirates or mermaids in our pool, we appreciate your creative suggestion and will consider it as we continue to enhance our guest experience.As for the nighttime movies, we regret any disappointment caused by their absence during your stay. We'll take your feedback into consideration as we evaluate and improve our entertainment offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

10/10 Excellent

Candace

Stayed 1 night in Mar 2024

10/10 Excellent

Francetta, Douglasville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I, Always, stay at this Location!... Balcony, overlooking Pool and Beach view!!... Everything is Convenient, Restaurants, Shops, Dunes, etc... Friendly Front desk, with Great Suggestions!!!...
Stayed 1 night in Mar 2024
Response from Mike on Mar 8, 2024
We're thrilled to hear that you always enjoy your stay at our location! Thank you for your positive feedback about the balcony, pool, beach view, and convenience of amenities nearby. Our front desk staff will be delighted to know that their suggestions were helpful. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant, food at the hotel was great.
Stayed 2 nights in Feb 2024
Response from Mike on Mar 4, 2024
We're delighted to hear that you had a pleasant experience with our staff and enjoyed the food at our hotel! Providing excellent service and delicious meals is always our goal, and we're thrilled that we could meet your expectations. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay soon. If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

10/10 Excellent

Jody

The staff really tries to keep the property maintained. Love the pool and access to the beach.
Stayed 2 nights in Feb 2024
Response from Mike on Mar 4, 2024
Thank you for your glowing review! We're thrilled to hear that you appreciated the efforts of our staff in maintaining the property and ensuring a pleasant experience for our guests. It's wonderful to know that you enjoyed our pool and beach access as well. Your feedback motivates us to continue providing exceptional service and amenities. We look forward to welcoming you back for another memorable stay in the future! If there's anything else we can do to enhance your experience, please let us know.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Fun place to stay. Also has access to the hotel's "sister properties'" pools/hot tubs. Great location on the beach and could walk to many popular Pensacola Beach restaurants.
Stayed 5 nights in Feb 2024
Response from Mike on Feb 27, 2024
Thank you for your feedback! We're delighted to hear that you had a fun stay with us and enjoyed the amenities such as access to the pools and hot tubs at our sister properties. We're also glad to know that you found our location convenient, being situated on the beach and within walking distance to popular restaurants in Pensacola Beach.If there's anything else we can do to enhance your experience or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Thank you for choosing to stay with us!

10/10 Excellent

Brandy

Travelled with family
Very clean and staff was friendly!! My family loved it and will be back soon!
Stayed 2 nights in Feb 2024
Response from Mike on Feb 27, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel very clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that your family loved it.We're looking forward to welcoming you back soon for another enjoyable stay! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Rita

Liked: Staff & service, property conditions & facilities
Great place for anyone!
Stayed 1 night in Feb 2024
Response from Mike on Feb 27, 2024
Thank you for your positive feedback! We're delighted to hear that you found our place to be great for everyone. Providing a welcoming and enjoyable experience for all our guests is our top priority.If there's anything specific you enjoyed about your stay or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!

10/10 Excellent

Karen

Seemed to be a little understaffed but was handled well.
Stayed 5 nights in Feb 2024
Response from Mike on Feb 27, 2024
Thank you for your feedback! We appreciate your understanding regarding any staffing challenges you may have observed during your stay. Ensuring that our guests receive excellent service is always our top priority, and we're glad to hear that our team handled the situation well.We're continuously working to improve our operations and provide the best possible experience for our guests. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we strive to enhance our service levels.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!

10/10 Excellent

Maria Valle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Dining choice. Great location. Quiet room.
Stayed 1 night in Feb 2024
Response from Mike on Feb 23, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our property.It's wonderful to know that you enjoyed our dining options, found our location to be great, and appreciated the quietness of your room.Your satisfaction is our priority, and we're grateful for your kind words.We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Rachel, Broussard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, resort was nice, view was phenomenal!
Stayed 4 nights in Feb 2024
Response from Mike on Feb 18, 2024
Thank you for your perfect rating! We're thrilled to see that you had a positive experience during your stay with us.If you have any further feedback or if there's anything specific you particularly enjoyed about your visit, please don't hesitate to let us know.We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Gracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is AMAZING.. the pool is also shared next door with and to this property.. the pool areas are GREAT! Everything amazing!! Great location.. great staff ! Walking distance to many restaurants and convenience stores… beachfront balcony room while overlooking the pools was beautiful!
Stayed 3 nights in Feb 2024
Response from Mike on Feb 7, 2024
Thank you so much for your fantastic review! We're absolutely thrilled to hear that you had an amazing experience during your stay with us.It's wonderful to know that you enjoyed our shared pool area and found it to be great. We're delighted that our property's amenities exceeded your expectations and that you had a beautiful beachfront balcony room overlooking the pools.We're also pleased that you found our location convenient and enjoyed the proximity to various restaurants and convenience stores. Providing a great location and excellent service are top priorities for us, and we're glad we could deliver on both fronts.Thank you for choosing to stay with us, and we can't wait to welcome you back for another amazing experience in the future!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience
Stayed 1 night in Jan 2024
Response from Mike on Jan 29, 2024
Thank you for taking the time to provide a rating. We appreciate your positive feedback. If you have any specific comments or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on Jan 26, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Mike on Jan 26, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 3 nights in Jan 2024
Response from Mike on Jan 29, 2024
Thank you for taking the time to provide a rating. We appreciate your positive feedback. If you have any specific comments or suggestions you'd like to share, feel free to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michael on Jan 23, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Enjoyable experience
Stayed 1 night in Jan 2024
Response from Mike on Jan 21, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mike on Jan 21, 2024
Thank you for choosing us for your stay! We appreciate your positive rating and hope you had a comfortable experience. If there's anything specific you'd like us to improve upon, feel free to share your thoughts. We look forward to welcoming you again.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here, Jill at the front desk was very pleasant and efficient. The bathroom was lacking, the toilet handle was broken making the toilet run continuously, and during the remodeling the bathtubs were not replaced and had unattractive patches. This hotel also does not provide individual soaps and shampoos, instead having Community pumps, which I find disgusting. Overall it's a pretty nice place and I would consider staying again
Stayed 2 nights in Jan 2024
Response from Michael on Jan 16, 2024
Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you enjoyed your stay and found our front desk staff, particularly Jill, to be pleasant and efficient. We apologize for the inconvenience regarding the issues with the toilet handle and the appearance of the bathtubs. Your feedback is valuable, and we will address these concerns to ensure a better experience for our guests. Additionally, we appreciate your input on the amenities, and we'll take it into consideration. We hope to have the opportunity to welcome you back for an improved stay in the future. If you have any further comments or suggestions, please feel free to share. Thank you for choosing us, and we look forward to your return.

10/10 Excellent

Penny

Stayed 3 nights in Jan 2024
Response from Michael on Jan 16, 2024
Thank you for your rating! If you have any specific feedback or comments in the future, feel free to share. We appreciate your stay and hope to welcome you back if you're in the area. Safe travels!

10/10 Excellent

warren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great, and we loved the pool and ocean view. Only complaint would be that the receptionists that checked me out were very cold and not seeming to want to interact. Upon arrival the receptionists thst were there were very friendly and hospitable. Would visit again because I love the setup, and to each his own with their biases.
Stayed 4 nights in Jan 2024
Response from Mike on Jan 10, 2024
We appreciate your positive feedback about your stay, and we're delighted to hear that you enjoyed the pool and ocean view. However, we sincerely apologize if you felt the receptionists during check-out were not as welcoming. We'll address this with our team to ensure consistent and friendly service.We hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything else you'd like to share or discuss, please feel free to reach out.

10/10 Excellent

wendy

Travelled with family
Outdoor pool
Stayed 1 night in Jan 2024
Response from Mike on Jan 10, 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Beautiful waterfront. Easy access to beach.
Stayed 3 nights in Dec 2023
Response from Mike on Jan 4, 2024
Thank you for taking the time to share your positive experience! We're thrilled to hear that you had a wonderful stay, enjoyed the beautiful waterfront, and found it easy to access the beach.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if you have any suggestions, please feel free to let us know.

8/10 Good

Ravindra Kumar

Nice property and good in-house restaurant. All amenities are good.
Stayed 2 nights in Dec 2023
Response from Mike on Feb 4, 2024
Dear [Patron's Name],Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed our property, the in-house restaurant, and found all amenities to your satisfaction. Your kind words are truly appreciated.We look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best pool, hot shower. Great view. Fair price.
Stayed 1 night in Dec 2023
Response from Michael on Feb 3, 2024
Thank you for your rating! We glad to hear that you enjoyed the pool, hot shower, and the view, and found it to be a fair price. We're delighted to see that you had a fantastic experience. We look forward to welcoming you in the future.

8/10 Good

Olga, pembroke pines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel beautiful pool area; breakfast is not included but other than that very nice room.
Stayed 1 night in Dec 2023
Response from Mike on Feb 4, 2024
Thank you for taking the time to share your experience. We're pleased to hear you enjoyed our beautiful pool area and found the room very nice. Your feedback is valuable, and we appreciate your understanding regarding the breakfast. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Dec 30, 2023
Thank you for your fantastic rating! We're thrilled to hear that everything met or exceeded your expectations during your stay. If there's anything specific you particularly enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another great experience.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The restaurant food was excellent. We were on the 7th floor and had a beautiful view of the pool and the ocean. Our room wasn’t cleaned on first day and when I inquired with the front desk, I found out you have to tell them if you want your room cleaned each day. I like the wall dispenser with hand soap in the bath sink area as well as the tub. Plus makeup remover pads were left each day. Overall, we loved Pensacola Beach and plan to return and stay at this hotel.
Stayed 5 nights in Dec 2023
Response from Michael on Dec 27, 2023
Thank you for choosing our hotel for your stay and for taking the time to share your positive feedback! We're delighted to hear that you enjoyed the excellent food in our restaurant, the beautiful view from your 7th-floor room, and the thoughtful amenities like the wall dispenser and makeup remover pads. We appreciate your understanding about the housekeeping process and are pleased to know that overall, you loved your experience. It would be our pleasure to welcome you back on your next visit to Pensacola Beach.

10/10 Excellent

Ruba

Stayed 2 nights in Dec 2023
Response from Michael on Feb 3, 2024
Thank you for your rating! If you have any specific comments or if there's anything else you'd like to share about your experience, feel free to let us know. We're here to help or provide information on anything you might need.

10/10 Excellent

Niki

Stayed 2 nights in Dec 2023
Response from Mike on Jan 10, 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect 5/5 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

10/10 Excellent

Amanda

Response from Mike on Feb 7, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Dec 20, 2023
Thank you for providing a perfect 10/10 rating for your recent stay. We're delighted to see that you had an excellent experience. If there are any specific details or preferences you'd like to share for your future stays, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. The pool is unbelievable. Property is right on the beach tons of restaurants in walking distance and one one the property.
Stayed 2 nights in Dec 2023
Response from Michael on Dec 20, 2023
Thank you for your glowing 5/5 rating and positive comments! We're thrilled to hear that you found our hotel to be an amazing place to stay, with an unbelievable pool, beachfront location, and convenient access to various restaurants. If there's anything specific you enjoyed or any preferences you have for your future stays, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic experience.

8/10 Good

Anke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at the Holiday Inn Resort Pensacola. The staff upgraded my room so I can have an ocean view for free. The room was huge. I like the design and the colours of the hotel and the very nice pool outside. My room was not as clean as I'd have liked it, there was hair from a previous guest on and behind the side table as well as in the bathroom. There were food crumbs on the side table as well. I called the front desk about it and they sent someone one up to clean it but it was a bit gross.
Stayed 4 nights in Dec 2023
Response from Michael on Dec 16, 2023
Thank you for sharing your feedback about your recent stay at the Holiday Inn Resort Pensacola. We're delighted to hear that you enjoyed your experience, especially the complimentary room upgrade, the spacious accommodations, and the vibrant design of the hotel.However, we sincerely apologize for the cleanliness issues you encountered in your room. This falls short of our standards, and we appreciate your bringing it to our attention. We're glad that you reached out to the front desk, and we're sorry for any inconvenience caused.Your feedback is valuable, and we will address this matter with our housekeeping team to ensure a more thorough and consistent cleaning process. If there's anything else you'd like to share or any preferences you have for your future stays, please feel free to let us know. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Dec 16, 2023
Thank you for your perfect 10/10 rating! We're delighted to know that you had a fantastic experience during your stay. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to share. We look forward to welcoming you back.

10/10 Excellent

Tina

Liked: Amenities, property conditions & facilities
Had a wonderful time. Staff was friendly and hotel was spotless. Beautiful view of the gulf.
Response from Mike on Feb 7, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic time during your stay at our hotel.It's great to know that our staff provided friendly service and that you found our hotel to be spotless. Ensuring a clean and welcoming environment for our guests is a top priority, and we're delighted that it met your expectations.We're also pleased that you enjoyed the beautiful view of the Gulf from our property. It's always rewarding to hear when our guests appreciate the scenic surroundings.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

MICHAEL

Stayed 1 night in Dec 2023
Response from Michael on Dec 16, 2023
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a positive experience during your stay at our hotel. If there's anything specific you'd like to share or if there are ways we can further enhance your experience in the future, please feel free to let us know. We appreciate your support and look forward to welcoming you back.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michael on Dec 16, 2023
We appreciate your excellent rating of 10/10! We're thrilled that your experience at our hotel met your expectations. If there's anything you'd like to share or any preferences you have for your future stays, please let us know. We're committed to providing exceptional service, and we look forward to serving you again.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect, clean, staff is amazing!!!
Stayed 1 night in Dec 2023
Response from Michael on Dec 10, 2023
Thank you for your kind words! We're thrilled to hear that you had a perfect and clean stay with us. Our staff takes pride in providing amazing service. We appreciate your positive feedback and hope to welcome you back for another exceptional experience in the future!

10/10 Excellent

Grant

Travelled with partner
Liked: Property conditions & facilities
Ocean view beautiful
Stayed 2 nights in Nov 2023
Response from Michael on Dec 10, 2023
We're delighted to hear that you enjoyed the beautiful ocean view during your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another delightful experience in the future!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location on Pensacola Beach. Staff friendly. Did not like noisy a/c unit in room, the $25 charge up front for damage which was removed on check out, having to wait until morning of check out to get a late check out approval.
Stayed 5 nights in Nov 2023
Response from Michael on Dec 10, 2023
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our location and found our staff friendly. We apologize for any inconvenience caused by the noisy A/C unit and the initial charge for damages. Your concerns have been noted, and we'll work to address them. Regarding late check-out, we understand its importance and will review our policies to enhance the guest experience. We appreciate your input and hope to have the opportunity to exceed your expectations on a future visit.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel bar!
Stayed 2 nights in Nov 2023
Response from Michael on Nov 29, 2023
Thank you for the fantastic review! We're delighted to hear that you enjoyed our hotel bar. If you have any specific highlights or suggestions, feel free to share. We look forward to serving you again on your next visit.

8/10 Good

donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Michael on Nov 29, 2023
Thank you for sharing your feedback. If you have any specific comments or concerns you'd like to address, feel free to provide more details. We're here to assist you!