Lobby sitting area

Reviews of Country Inn & Suites by Radisson, Pensacola West, FL

2.5 out of 5
Country Inn & Suites by Radisson, Pensacola West, FL
2607 Wilde Lake Blvd, Pensacola, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 66 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Amanda at the desk was great. Thanks.
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 28, 2024
Dear Guest,Thank you so much for recommending your experience here at Country Inn & Suites! We're thrilled that our caring service stood out. For another refreshing escape, make us your first stop! We would love to have you.

10/10 Excellent

Elainee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly appreciated how friendly the staff was and made the experience all that better.
Stayed 2 nights in Mar 2024
Response from Maahi Tals on Mar 27, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Yunior Medina

Travelled with family, Business traveller
Nice property
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 27, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hwy and close to gas station.
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 22, 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed for an overnight stayover but I wish I could have spent more time. The room had a hottub inside of the room. The property is very clean, smells very nice! I rested very well that night and woke up to some really good breakfast.
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 17, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

2/10 Terrible

Alex

Disliked: Cleanliness, property conditions & facilities
It didn’t feel comfortable..
Stayed 3 nights in Mar 2024
Response from Maahi Tals on Mar 14, 2024
Dear Guest,We are sorry to hear about uncomfortable stay. Please accept our apology. We will work hard to score 5 star on your next stay. Have a nice day.

10/10 Excellent

Genaro

Travelled with family
Very convenient and clean w excellent service!
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 11, 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fast, friendly, and well lit parking.
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 10, 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.

8/10 Good

Johnny

Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 27, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maahi Tals on Mar 8, 2024
Dear Guest,Thank you very much for your stay and business with excellent ratings. Have a nice day.

10/10 Excellent

Pete

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the place of business
Stayed 1 night in Feb 2024
Response from Maahi Tals on Mar 6, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

4/10 Poor

Phyllis

Disliked: Cleanliness, amenities, property conditions & facilities
No Hot water......unbelievable!! Area around the hotel is unkept.
Stayed 1 night in Feb 2024
Response from Maahi Tals on Mar 6, 2024
Dear Guest,Please accept our apology for inconvenience. We have fixed the issue. Have a nice day.

10/10 Excellent

Candy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little off the beaten track
Stayed 1 night in Feb 2024
Response from Maahi Tals on Mar 4, 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

10/10 Excellent

Debbie

Liked: Cleanliness, property conditions & facilities
Everything seemed very clean. The bed was very comfortable.
Stayed 1 night in Mar 2024
Response from Maahi Tals on Mar 4, 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Maahi Tals on Mar 4, 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

6/10 Okay

Sunshine

Business traveller
Liked: Cleanliness
The wifi didn’t work all weekend. The room was decent with the bathroom needing a little extra attention with cleaning
Stayed 4 nights in Feb 2024
Response from Maahi Tals on Mar 14, 2024
Dear Guest,We are sorry to hear about inconvenience. Please accept our apology. We will work hard to score 5 star on your next stay. Have a nice day.

8/10 Good

Greg

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Maahi Tals on Feb 26, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Didn't like that tub valve let only half the water go to the shower head. To be fair, though, I didn't report it until I checked out (didn't want the trouble of changing rooms). Didn't like that all bed pillows are very soft (hard to prop up in bed). Would like a mix of some soft, some firm. Breakfast would be much better with homemade oatmeal vs instant and with some hard-boiled eggs. I liked the quick response on fixing a malfunctioning TV remote (manager replaced the sensor). Liked the room cleaners' responsiveness, friendliness.
Stayed 9 nights in Feb 2024
Response from Maahi Tals on Mar 4, 2024
Dear Guest,Thank you very much for your stay and feedback. We will work hard to improve and score 5 star on your next stay. Have a nice day.

2/10 Terrible

Jeffrey

Business traveller
Disliked: Amenities
Gross, dirty, horrible!! It took 3 try’s upon check in to get a room that the odor was tolerable. The first two rooms reeked !! The over powering stench of a LOT … of super cheap air freshener to cover up the smell of cigarettes. Lobby furniture looks like the picked it up from a curb on trash day. Stained and very worn. Dirty stained carpets. Literal trash on shelf of closet. No hangers in closet. 4 person room with only 2 towels. One of the two beds hadn’t had the sheets changed from the previous guest. They were dirty and had hair on them from someone else. Soap dish had soap scum on it from previous guests. Bathroom sink was clogged. No cups for the in room coffee maker. Refrigerator interior was dirty. Whoever is cleaning these rooms is doing a horrible job. DO NOT STAY HERE !!! SLEEP IN YOUR CAR INSTEAD … it’ll be better A dumpster would actually be better also
Stayed 1 night in Feb 2024
Response from Maahi Tals on Feb 26, 2024
Dear Guest,Please accept our apology for your unpleasant stay. We have address issues mentioned by you to our management team. We will do more research on your stay to fix issues. Have a nice day.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to stay, clean. Only complaint is the breakfast leaves a lot to be desired. Really not a lot to it and what they do have is subpar
Stayed 1 night in Feb 2024
Response from Maahi Tals on Feb 26, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice not too outrageous for the price.
Stayed 1 night in Feb 2024
Response from Maahi Tals on Feb 19, 2024
Dear Guest,Thank you very much for your stay and feedback with excellent ratings. Have a nice day.

10/10 Excellent

jackie

Stayed 3 nights in Feb 2024
Response from Maahi Tals on Mar 22, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

2/10 Terrible

Roger

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Facilities not working
Stayed 2 nights in Feb 2024
Response from Maahi Tals on Feb 5, 2024
Dear Guest, Thank you very much for your stay and business. We will work hard to score five star on your next stay. Have a nice day.

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant surprise--totally matches the on-line reviews🌺
Stayed 1 night in Feb 2024
Response from Maahi Tals on Feb 4, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Mari-Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Very good breakfast choices. Will be back!
Stayed 1 night in Feb 2024
Response from Maahi Tals on Feb 4, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location ,
Stayed 2 nights in Jan 2024
Response from Maahi Tals on Feb 4, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. My ONLY gripe and this purely because of the purpose of this trip was the limited parking when I had my trailer hooked up. When I was through here last year on my bike they offered to let me park it under the awning so my seat would be dry the next morning. Great folks!!
Stayed 4 nights in Jan 2024
Response from Maahi Tals on Feb 4, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

Caramel

Liked: Cleanliness, staff & service, amenities
Like it. The bed was horrible
Stayed 1 night in Feb 2024
Response from Maahi Tals on Feb 2, 2024
Dear Guest,Thank you very much for your stay. We have assign our maintenance team to check the issue. Have a nice day.

10/10 Excellent

JoLynne

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maahi Tals on Jan 29, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property.
Stayed 1 night in Jan 2024
Response from Maahi Tals on Jan 28, 2024
Dear Guest,Thank you very much for your stay, kind feedback and excellent ratings. Have a nice day.

2/10 Terrible

David

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Maahi Tals on Jan 28, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maahi Tals on Jan 27, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean!
Stayed 1 night in Jan 2024
Response from Maahi Tals on Jan 27, 2024
Dear Guest,Thank you very much for your stay, kind words and excellent ratings. Have a nice day.

8/10 Good

Pete

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maahi Tals on Jan 11, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Gloria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice breakfast was excellent
Stayed 1 night in Dec 2023
Response from Maahi Tals on Jan 9, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

8/10 Good

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Saw 1 roach in bathtub
Stayed 2 nights in Jan 2024
Response from Maahi Tals on Jan 9, 2024
Dear Guest,Please accept our apology for your unpleasant stay. We will work hard to score 10/10 on your next stay. Have a nice day.

4/10 Poor

Deborah

Stayed 5 nights in Dec 2023
Response from Maahi Tals on Jan 27, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maahi Tals on Jan 8, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with pet
Stayed 2 nights in Dec 2023
Response from Maahi Tals on Jan 8, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So clean, friendly staff
Stayed 2 nights in Dec 2023
Response from Maahi Tals on Dec 31, 2023
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

4/10 Poor

James

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Maahi Tals on Jan 2, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Maahi Tals on Dec 29, 2023
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Maahi Tals on Dec 27, 2023
Dear Guest,Thank you very much for your stay and ratings. Have a nice day.

10/10 Excellent

Mahesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maahi Tals on Dec 24, 2023
Dear Guest,Thank you very much for your stay and business. Have a nice day.

10/10 Excellent

JULIE, Freetown

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Maahi Tals on Dec 24, 2023
Dear Guest,Thank you very much for your stay and business. Have a nice day.

6/10 Okay

JESSE

Stayed 1 night in Dec 2023
Response from Maahi Tals on Jan 12, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Maahi Tals on Dec 24, 2023
Dear Guest,Thank you very much for your stay and business. Have a nice day.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, reasonably priced
Stayed 2 nights in Dec 2023
Response from Maahi Tals on Dec 22, 2023
Dear Guest,Thank you very much for your stay, business & excellent ratings. Have a nice day.

8/10 Good

Madolyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Maahi Tals on Dec 22, 2023
Dear Guest,Thank you very much for your stay and business. Have a nice day.

6/10 Okay

VALTER

Liked: Cleanliness, staff & service, property conditions & facilities
Very limited items for breakfast
Stayed 14 nights in Dec 2023
Response from Maahi Tals on Dec 20, 2023
Dear Guest,Thank you very much for your stay & business. Have a nice day.