Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Rest and Relax Inn

2.5 out of 5
Rest and Relax Inn
7200 Plantation Road, Pensacola, FL

Reviews

5.2
Rating 10 - Excellent. 164 out of 1007 reviews" "
Rating 8 - Good. 116 out of 1007 reviews" "
Rating 6 - Okay. 176 out of 1007 reviews" "
Rating 4 - Poor. 175 out of 1007 reviews" "
Rating 2 - Terrible. 376 out of 1007 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Neftali

Liked: Staff & service
Stayed 8 nights in Feb 2024
Response from Management on Mar 7, 2024
Hello Mechelle, Thank you for leaving a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and we hope you give us another chance in the future to see the changes we have made.

10/10 Excellent

Harriet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything
Stayed 2 nights in Feb 2024
Response from Management on Feb 28, 2024
Hello! Thank you for taking the time to leave a review. We are delighted you enjoyed your stay and look forward to hosting you in the near future. Safe travels in your next adventure.

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The figure's for the stay we're feasible
Stayed 6 nights in Feb 2024
Response from Management on Feb 23, 2024
Hello, Thank you for your review. We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ladies traveling alone - beware.
Ladies traveling alone or even in a group of ladies - don’t stay here! I will never stay in this location again. Yes they are in a remodel and that was fine. The pictures that they have posted on the site are very deceiving. We registered 3 adults staying in the room, but they would only allow 2 sets of towels in the room at a time! The beds although the mattresses were fine - the actual frames and support of the beds were not. They clunked like kicking an aluminum trash can anytime anyone over 100 lbs moved on them. The whole situation was frustrating and I got complained on for being rude - I was not intentionally rude - I was frustrated and upset. I did apologize for coming off as rude. I truly regret booking this hotel and spending money there - next time I need a place - I will be going with a place that I can have privacy.
Stayed 3 nights in Oct 2023
Response from Management on Oct 23, 2023
Thank you for your reveiw.

10/10 Excellent

Lavares

Stayed 4 nights in Sep 2023
Response from Management on Oct 10, 2023
Hello, Thank you for taking the time to leave a review of your recent stay with us. We are delighted you enjoyed your stay with us and look forward to hosting you again in the future.

8/10 Good

Kristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Like the renovation touches. The bed makes noise wen you move, the ceiling in bathroom needs painting, there was no clothibg rod in closet, and the bluelight blinked off and on. Overall nice accomadations.
Stayed 1 night in Oct 2023
Response from Management on Oct 4, 2023
Hello Kristine, Thank you for leaving a review of your recent stay with us. We are delighted you enjoyed your stay with us. We will address your comments and have them corrected promptly. We look forward to hosting you the next time you are in the Pensacola area.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
The property was under renovation, but the parts that were renovated were lovely..very clean with a very contemporary feel. The pool area was very nice and the pool itself was very crystal clear and clean!!
Stayed 2 nights in Sep 2023
Response from Management on Sep 27, 2023
Hello Erica, We are delighted you enjoyed your stay with us! We look forward to hosting you again the next time you are in the Pensacola area. We hope you future travels are safe and adventurous.

2/10 Terrible

Tray

Stayed 1 night in Sep 2023
Response from Management on Oct 10, 2023
Hello, Thank you for your review.

6/10 Okay

Brandon

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Management on Sep 17, 2023
Thank you for your review.

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t look like pictures at all and wasn’t in a safe environment.
Stayed 1 night in Sep 2023
Response from Management on Sep 7, 2023
Thank you for your review.

6/10 Okay

Matthew

Stayed 3 nights in Sep 2023
Response from Management on Sep 7, 2023
Thank you for your review. We are delighted you enjoyed your stay with us. We look forward to hosting you in the future.

2/10 Terrible

shakata

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was the only one being respectful but for me to pay 100 for dome sheets is ridiculous but im so use to it
Stayed 4 nights in Sep 2023
Response from Management on Sep 6, 2023
Thank you for your review.

2/10 Terrible

Salem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in beds, homeless walking around and the main entrance is falling apart. The only thing clean about this place is the lobby
Stayed 2 nights in Sep 2023
Response from Management on Sep 6, 2023
Thank you for your review.

6/10 Okay

Derek

It’s was okay it’s not the best and it’s kinda a weird experience.
Stayed 1 night in Sep 2023
Response from Management on Sep 6, 2023
Thank you for your review. We look forward to hosting you again soon.

2/10 Terrible

caleb

Stayed 1 night in Aug 2023
Response from Management on Aug 30, 2023
Thank you for your review.

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there were roaches everywhere.
Stayed 2 nights in Aug 2023
Response from Management on Aug 30, 2023
Thank you for your review.

2/10 Terrible

jessica

Stayed 3 nights in Jun 2023
Response from Management on Sep 2, 2023
Thank you for your review.

2/10 Terrible

Bret

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disgusting hotel room!
The hotel room was disgusting. The bathroom Was gross with blood on the celing. The floors were dirty as shown in the pictures. There were cockroaches all around and the beds were very uncomfortable! I booked a king bed but the room i got had 2 double beds. They're was a $100 deposit that was not mentioned at the time i booked the room. There was also holes in the wall with electrical wires exposed presenting a danger. The floors were very dirty and we got dirty feet just by walking on them.
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Hello, Thank you for your review. We appreciate you bringing these items to our attention and rest assured they will be corrected immediately.

2/10 Terrible

Debora

Travelled with group
Disliked: Property conditions & facilities, room comfort
Rooms were not ready for occupancy. Funiture was not complete. No hanging space for clothes.nothing to place suitcases on to access them. I know rooms are being renovated. Finish some and use them. All being unfinished is not good. Some did not even have a chair to sit on
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Hello, Thank you for your review. We appreciate you bringing these items to our attention and rest assured they will be corrected immediately.

6/10 Okay

Rosetta

Travelled with family
Liked: Cleanliness, staff & service
Room was ok but floors were soaked-slippery.
You could tell the owners are trying to remodel and fix the place up. The floors were a type of laminate. At night they were soaking wet from condensation I think. I kept getting up to dry the floors with a towel so my daughter would not fall if she used the bathroom. Sorry for the owners on this problem because the flooring will not hold up and there will be potential falls which could lead to lawsuits. The room was very clean and basically paint on the walls and beds and a bathroom. Not anything else. Again could tell was in the process of remodeling and fixing up. Staff was nice and friendly.
Stayed 2 nights in Aug 2023
Response from Management on Aug 10, 2023
Hello, Thank you for your review. We take the safety of our guests seriously and will look into your comments about condesation on the floors and make the necessary chages to correct it. We are delighted you enjoyed your stay with us and look forward to hosting you again soon.

6/10 Okay

vanny

Travelled with group
Disliked: Staff & service, property conditions & facilities
Short stay
Well, I got what I expected for the price. Main disappointment is that I got charged an early check-in fee which is understandable if I was super early, but I came in from out of town and it was less than an hour early, the room was ready. Lastly, I didn't get my deposit back for whatever reason, I'm assuming it was because I mentioned the early check-in fee during my feedback. I left the room perfectly intact and didn't use it much so no reason to lose out on $100 deposit.
Stayed 1 night in Jul 2023
Response from Management on Aug 4, 2023
Hello, Thank you for your reveiw. We are glad you enjoyed your stay. We look forward to hosting you again soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Aug 1, 2023
Thank you for your review.

6/10 Okay

Star

Stayed 3 nights in Jul 2023
Response from Management on Aug 16, 2023
Hello, Thank you for your reveiw.

4/10 Poor

Kimberly

Stayed 1 night in Jul 2023
Response from Management on Aug 1, 2023
Thank you for your review.

4/10 Poor

Nellie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not finished in our room, no. Coffee pots, could not ger tv one chanel. Left at 5:30 in morning.
Stayed 1 night in Jul 2023
Response from Management on Aug 1, 2023
Thank you for your review.

10/10 Excellent

Violet

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Management on Aug 1, 2023
Hello, Thank you for your review. We are delighted you enjoyed your stay and look forward to hosting you again the next time you are in the Pensacola area.

2/10 Terrible

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived in my room I had double beds and I sat on my bed and my daughters on the other one and a roach was on their bed. Left out the room for a minute and a spider on my bed. I asked for a refund they said I had to call Expedia they couldn’t get a refund on the first night but was able to get one for the remaining nights. I wouldn’t recommend this hotel to anyone terrible. I think I should have gotten all my money back we ended up going to another hotel it was spacious and nice👎
Stayed 3 nights in Jul 2023
Response from Management on Jul 21, 2023
Hello, Thank you for your review.

6/10 Okay

Julia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Below minimum requirements
The hotel is in the middle of renovations, i had 2 of the 3 lights blinking, there was no chairs, no desk, and no secure WIFI. I am not a person to do anything in bed but sleep, so i was not comfortable at all watching TV. I had to stand for 4 hours to complete 1/2 day of work, and use my cell for WIFI. It was very creepy walking around at night, as the pla e is not well lit. They ask for a $100 deposit if you stain or damages, and yet my bedspread had stains.
Stayed 3 nights in Jul 2023
Response from Management on Jul 21, 2023
Hello, Thank you for your review. We are improving our property daily and we look forward to hosting you again in the future to see the changes we have made.

2/10 Terrible

Breanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude, the property was not what was pictured on the site. Nothing that was supposed to be free was there was no breakfast like stated when room was booked. Was made to leave a 100$ deposit that was not specified when room was booked. You Could smell the weed from everywhere. I will never be bringing my family back to this place.
Stayed 2 nights in Jul 2023
Response from Management on Jul 16, 2023
Hello, Thank you for leaving a review of your recent stay with us. Thank you for bringing things to our attention. We will address the issues you stated accordingly. Our deposit policy is stated on all websites as well as we are not currently serving breakfast and under renovations. We wish you safe travels in the future.

6/10 Okay

Calvert

Liked: Staff & service, room comfort
Improvements are needed
Stayed 1 night in Jul 2023
Response from Management on Jul 17, 2023
Thank you for your review.

2/10 Terrible

Crystal

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Management on Jul 17, 2023
Thank you for your reveiw.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 13, 2023
Hello, Thank you for your review and giving us such high marks! We look forward to hosting you again the next time you are in the Pensacola area.

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service
It was okay just a little messy due to remodeling.
Stayed 1 night in Jul 2023
Response from Management on Jul 13, 2023
Hello, Thank you for your review and giving us such high marks! We look forward to hosting you again the next time you are in the Pensacola area.

2/10 Terrible

Crystal

Travelled with family
Disliked: Staff & service, property conditions & facilities
Never again!!!!!
At first glance it seems nice, they are doing some upgrades. But by the time we tried to go to bed it still had people in the pool making a lot of noise after 12am and the pool area is supposedly closed at 10pm, and their kids was running up and down the stairs also. I called the front desk and they said they would make sure that it wouldn’t happen again. But the next night, it had another group of people at the pool barbecuing and playing music to after 2:30am.
Sink area
Bathroom
Stains on the sheets
Stayed 2 nights in Jul 2023
Response from Management on Jul 10, 2023
Thank you for your review.

2/10 Terrible

lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
When I checked in, the fronf desk person was rude, when I found my room, the numbers were hand written on the windows with a marker, the doors were not safe, i immediately called hotels.com and tried to get my money back. I checked out a few hours later. The manager did not refund my money. Do not stay here.
Stayed 2 nights in Jul 2023
Response from Management on Jul 10, 2023
Thank you for your review.

8/10 Good

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the bathroom in our room! Floors are very nice, and the sunshade is so adorable with its Hawaiian beach scene. Pool area is nice. The area around is a lot of shopping mall type stores, large parking lots. You have to meander through a lot of it to get to the hotel parking lot. The area makes me a little jumpy.
Stayed 1 night in Jul 2023
Response from Management on Jul 10, 2023
Thank you for the delightful review. We look forward to hosting you again in the future.

4/10 Poor

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It smelled,, rooms were barren, exterior was poor condition. Room numbers were not on doors,, they used a sharply pen to write them on the windows. Very ghetto
Stayed 1 night in Jul 2023
Response from Management on Jul 7, 2023
Hello, Thank you for your review. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We hope you will give us another chance the next time you are in the Pensacola area to see the changes we have made.

4/10 Poor

James, Sandpoint

Disliked: Cleanliness, property conditions & facilities
Do not take your family here, starting out you turn into the entrance lot and there is stacks of pallets sitting aside on the lawn, and they have been there awhile, the parking lot probably has never been street swept or power washed and there are cigarette butts everywhere. The service was fine, but right off the bat there is a sharpie note on the door stating construction in progress, front entrance has been “remodeled” bit it’s pretty shoddy work so don’t believe the inviting photos for the hotel listing. I scoped out the room before bringing the family in, the outside access rooms have the room number written on the windows with a dry erase marker. The concrete steps are greasy and dirty, cigarette butts everywhere. The only thing that was actually pleasant was the outdoor pool area and patio. There are unusual tenants darting around at any time at night. I woke up to some scratching sound next to my bed in the wall only to find out a large critter (rat) somehow got one of our ChipsAhoy cookies and was trying to pull it thru a small 1 1/2” hole I found in the wall corner. I wish I could attach a picture of what I saw. Showed picture to cleaning staff and front desk and they were not phased. I just didn’t tell the wife and kiddos that ordeal I could go on and on. If you are a single person and just need a bed and ignore the rest, stay in your room, and sleep. The bed were surprisingly comfortable. Ignore all the other rooms, they are gutted and a mess..
Stayed 1 night in Jun 2023
Response from Management on Jul 7, 2023
Hello, Thank you for your reveiw. We are looking into your comments and concerns and will correct them immediately. We are improving daily and hope you give us another chance in the future to see the changes we have made.

8/10 Good

donna

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
quiet setting, beautiful trees, new furniture in rooms. I loved pull down window shade of boardwalk/beach We were in handicap access room. They had a roll in shower but no shower bench or grab bars in shower. I didn't let my husband take a shower because of that. They did not have a clothing rod in recessed closet area, towel hanging rack in shower in inconvenient space opposite room from shower, no blow dryer, no in-room coffemaker or coffee in lobby, no breakfast (i knew that when registering). It was hot & humid, air conditioner worked fine, when we put fan on low for overnight, the vinyl plank floor in room and tile in bathroom seemed to "sweat", slippery film of water on surface and my husband slipped on floor between bed and wall getting up at night to go to bathroom. He broke his fall hitting bedside table, did not realize he cut his arm and there was blood on sheets and we used handtowel to wipe damp floor and it got dirty. We had to initial that soiled/damaged towels and linen could be charged from our $100. deposit. I explained we had the blood on sheets and dirty towel at check out due to slip. I checked later in the day and they did not charge us for the dirty linen.
Stayed 1 night in Jun 2023
Response from Management on Jul 1, 2023
Hello, Thank you for leaving a review of you recent stay with us. We look into your comments and concerns regarding the floor. We hope your travles home were pleasant and safe. We look forward to hosting you again the next time you are in the Pensacola area.

2/10 Terrible

Jarrod

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to put another $100 for the night. Room has to be inspected before I receive it back. They said any damage and things like that would deny my security deposit. The sheet on top of the bed had cigarette burns on it. I informed the from desk about it and they asked if I too pictures and of course I did. There were also roaches
Stayed 1 night in Jun 2023
Response from Management on Jun 27, 2023
Hello, Thank you for leaving a review of you recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Got a smoking room instead of a no-smoking one. Dirty, noisy, and not nice staff. Please stay away form this place!
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Hello, Thank you for your reveiw. We hope to have another chance to host you in the future.

2/10 Terrible

Sydney

Stayed 1 night in Jun 2023
Response from Management on Jun 27, 2023
Hello, Thank you for leaving a review of you recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and hope you give us another chance in the future to see the changes we have made.

4/10 Poor

Prentiss

Travelled with family
Liked: Staff & service, property conditions & facilities
Roaches in the room and bath. We saw 4 after we turned the light of and had just the tv on. That area is less than desirable. It’s like an abandoned shopping center next door, and this in is not complete on his renovations. My daughters didn’t feel safe there. They were construction workers hanging out in the parking lot when we drove up and they stayed until dark. I believe they were also renting rooms. The whole thing was just kind of sketchy. The staff was nice. The room was renovated well the tub is a nice size. Online I thought I was booking a room at quality Inn at a cheaper price and my confirmation had quality inn, but this was not the room I had started scheduling online. The cheaper price was a whole different in , very deceiving, had i opted for the refund when scheduling I definitely would not have stayed there. It was just me and my two girls. The guest that I did see had a look of fear on their face as they were bringing their bags out, and we actually commented to one another how sketchy it seemed, and we had scheduled the online.
Stayed 1 night in Jun 2023
Response from Management on Jul 1, 2023
Hello, Thank you for leaving a review of your recent stay with us. We would like to ensure you we take guest safety seriously and have security present. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving our property daily and hope you give us another chance to host you the next time you are in the Pensacola area.

2/10 Terrible

Olivia

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On the first night of our stay, a rat came into our room through the toilet. Ran around our room, defecated in it. We had to change rooms at the reception in the middle of the night because of this.
Stayed 2 nights in Jun 2023
Response from Management on Jun 24, 2023
Hello, Thank you for your reveiw. We investigated the claims and found no evidence of any rodents in the room. We apologize for any inconvience you may have experienced during your stay.

2/10 Terrible

Sushil

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst experiences in life. If I were you, I would avoid it at any cost.
Stayed 2 nights in Jun 2023
Response from Management on Jun 24, 2023
Hello, Thank you for review.

4/10 Poor

Darryl

Disliked: Cleanliness, property conditions & facilities
So we get in room numbers on the window. Parking wasn't great. Everything was damp (understand where we were but should have some way of keeping the moisture down. Just an uncomfortable all around.
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Hello, Thank you for your reveiw. We hope to have another chance to host you in the future.

10/10 Excellent

shelly

Stayed 1 night in Jun 2023
Response from Management on Jul 10, 2023
Thank you for the delightful review. We look forward to hosting you again in the future.

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from Management on Jul 10, 2023
Thank you for the delightful review. We look forward to hosting you again in the future.

2/10 Terrible

brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
It felt gross being there and the employees were very rude
Stayed 1 night in Jun 2023
Response from Management on Jun 18, 2023
Hello, Thank you for leaving a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving daily and hope you give us another chance in the future to see the changes we have made.

6/10 Okay

Yosmany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were small roaches in the room. The floor was very slippery and something slimy on the floor. The sheets on the bed looked cleaned. We had to take a shower with a water cup, because there was no way to use the hand shower
Stayed 1 night in Jun 2023
Response from Management on Jun 18, 2023
Hello, Thank you for leaving a review of your recent stay with us. We strive for the mark of excellence and are disappointed we missed the mark with your stay. We are improving daily and hope you give us another chance in the future to see the changes we have made.