Vending machine
Check availability

Reviews of Motel 6 Pendleton, OR - West

2 out of 5
Motel 6 Pendleton, OR - West
620 SW Tutuilla Creek Rd, Pendleton, OR

Reviews

6.0
Rating 10 - Excellent. 39 out of 228 reviews" "
Rating 8 - Good. 44 out of 228 reviews" "
Rating 6 - Okay. 55 out of 228 reviews" "
Rating 4 - Poor. 41 out of 228 reviews" "
Rating 2 - Terrible. 49 out of 228 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Ralph

Travelled with partner
Liked: Property conditions & facilities
Easy check in and friendly person at desk
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jodi

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Decent for the price and having outside door access for our 2 dogs
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for the perfect rating!!Nancy Y.#Team6

4/10 Poor

RaNiel

Travelled with partner
Disliked: Property conditions & facilities
The bed was hard and the pillows were flat. The bathroom light where a heat lamp should have been had the wiring and no lamp. The room blew a fuse when we only had one light on and I tried to blow dry my hair. The staff fixed the breaker but it blew again.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi RaNiel,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting
We took one look inside the room & no way would we stay there. Not as described for sure. Holes in ratty, disgusting bedspreads that no hostel would use. Beat up furniture looked like came from a dump. Unbelievable and of course no refund. Ashamed of Hotel.Com for listing them. I would never my dogs in there let alone us.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Kathy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Moses

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Debra

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

CHARMEN

Liked: Cleanliness, staff & service, room comfort
Great beds!
Only stayed for one night, but the bed was incredibly comfortable. It is an older hotel with older fixtures, but it was clean and the staff were friendly. I would stay here again. I have spent more money for a newer hotel with modern conveniences and did not sleep near as well.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Minna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Friendly check in, room was comfortable but did smell a little like smoke. Location was pretty and convenient to food/gas stations
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Heather, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Donald

Disliked: Room comfort
Made reservation month in advance got a room with no refrigerator or microwave but was available for an upgrade cost. TV was stuck on volume 1 and would not go up. Have stayed here 4 times and never had an issue. Really went down hill
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 17, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never book throughhotels.com again
The air conditioner didn't work and there was no refrigerator microwave nothing customer
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Gina,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Anthony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
They took 5 minutes to come out for us to even check in. We get checked in and there was easily 50 bugs in my friends from and at least 15 in my room. We told them about it and they handed us a broom. They need to exterminate this. That was disgusting. They said we have to deal with it. No different room and no refund. Worst experience ever with Motel 6. I will never stay there again. The ceiling is about to cave in on the 2nd floor. Lady up front was extremely rude! Most uncomfortable bed for 125 a Piece for a one queen bed room. Ridiculous! You should not even advertise them on this site! Makes me want to use a different site next time!
Bugs
Bugs
Bugs
Bugs
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 2, 2023
Hi Anthony,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty floor. door had gaps around it. A/C was off when I arrived at 930 (100 degree day) at night and it took until the early morning hours to be cooled, about the time I left it got cooled down. hole in the wall. the face plate where the A/C was plugged in was missing. The bathtub drain was just a hole no grate. The sheets and towels were clean. So that is a plus.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Kevin,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

thomas

Stayed 2 nights in Jul 2023

10/10 Excellent

john s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Danyel

Travelled with family
Rooms could be a little more clean. Looks as though they are working on upgrades, but cutting a lot of corners.
Stayed 2 nights in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

CATHY

Liked: Cleanliness
Disliked: Property conditions & facilities
ROOM STINKED ,APERANCE VERY BAD,STAINS BATHROOM WALLS AND SHOWER
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Christine

Stayed 1 night in Jun 2023

4/10 Poor

Vicky

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There were so small they were like throw pillows. It was dirty and smears on the wall. Internet did not work properly. They were painting the outside walls and got white paint spatters all over Rocky's black truck. Worst experience ever!!
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Vicky,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Lenny

Liked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Roberto

Stayed 1 night in Apr 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
From the start the staff didnt want to do there job as we pull up it makes you feel unsafe and like all the traffic they had between them and dennys with people on drugs my room for the price i cpuld have stayed at a way nicer hotel i was only in tow. To see a family memeer in the hospital but i expected way better service and not all the noise ALL night long it was by far the worst motel 6 i have ever stayed at will never see that place again nor would i recommended this place to anyone anywhwre else in town wpuld have been better or at least a coffee pot in the room it didnt even have that to wake up to
Response from Brand Experience Team on Apr 4, 2023
Hi Robert,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

4/10 Poor

Tammy

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Motel is convenient for easy off and on I-84. There are several dine in and fast food restaurants nearby. I made a reservation via Expedia. When we arrived, there was no one at reception. No bell to ring. After 7-8 minutes, I went to get my phone from the car to call the number for the Manager that was on a card at reception, because I didn't know what was going on. I was explaining this to my husband and a young woman walked up behind me and said "I'm right here." She goes in the staff door, and then comes out behind the reception desk. No hello, no welcome or how can I help you. Just "What do you need?" I provided my Expedia confirmation info, and she said "I don't have a reservation for you." So, I said "Should I call Expedia"? And she replied "I'm not going to give you a room based on talking to someone on the phone." So, I asked her what I could do to help. She then said she was going to check the other computer. While she was gone, I called Expedia. I asked if they had forwarded the reservation, and the Expedia agent said everything on the reservation looked fine. I had prepaid Expedia. About 5 minutes later she comes back. She is complaining about the systems not working. Then she says "I need your ID." So, I said "Please" and handed her ID. She then said "I said please three times." Which she had not. She then said "I don't even know if I have this room available." Seriously needs customer service training or a new line of work.
Response from Summer on Jan 9, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Summer#Team6

2/10 Terrible

Rebecca

Stayed 3 nights in Dec 2022

4/10 Poor

Justin

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It was nice that there was a breakfast place/dining near by to eat at. Also it was dog friendly so that was a plus
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 10, 2022
Hi Justin,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Stanford

Stayed 1 night in Sep 2022
Response from Brand Experience Team on Nov 10, 2022
Hi Stanford,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

Clint

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

4/10 Poor

Jo

Disliked: Property conditions & facilities, room comfort
Very basic facility for $92.00! Coffee in the lobby in the a m.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Nov 10, 2022
Hi Jo,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Devin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was gross and the room was disgusting had bugs smashed on the walls a hole under the sink in the wall with rodent droppings and just not clean or taken care of very disappointed
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Nov 10, 2022
Hi Devin,We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith#Team6

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Nancy Y. on Aug 17, 2022
Thank you for the wonderful rating!! Nancy Y. #Team6

6/10 Okay

Jo

Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from Nancy Y. on Aug 17, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and gross
This place was discusting. Who knows when the fridge was last cleaned out. There was black hair in the shower wall and the floor was dirty. I never saw anyone at the counter except for check in and my in room phone didn't work along with several light switches and a noisy bathroom fan. I just hope the sheets were changed for us. Will never stay again.
Stayed 2 nights in Jul 2022
Response from Nancy Y. on Aug 17, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

2/10 Terrible

michelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the dirtiest place I've ever stayed! Front desk staff was rude when I reported the moldy shower curtain and massive refrigerator leak.
Stayed 2 nights in Jul 2022
Response from Nancy Y. on Aug 17, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Nancy Y. on Aug 17, 2022
Thank you for the wonderful rating!! Nancy Y. #Team6

10/10 Excellent

Kelly

Stayed 1 night in Jun 2022

10/10 Excellent

Jean, Grand Junction

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. On a busy Friday night When I realized my old dog couldn’t climb the stairs they changed my room to a nice ground level room.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jun 18, 2022
Hi Jean, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff were helpful, and we look forward to seeing you again soon. Kaur J. #team6

4/10 Poor

Angela

Business traveller
Disliked: Staff & service, amenities
Took 10 mins of waiting to get someone at front desk
Stayed 1 night in May 2022
Response from Brand Experience Team on Jun 18, 2022
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Brooke

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was scary. Very ghetto. Bed was beyond hard, like sleeping on cement. Will NEVER stay there again
Stayed 1 night in May 2022
Response from Brand Experience Team on Jun 18, 2022
Hi Brooke, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6