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Reviews of Ernes Hotel

2.5 out of 5
Ernes Hotel
No. 42, Jalan Todak 4, Seberang Jaya, Pusat Bandar Seberang Jaya, Seberang Jaya, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 69 reviews" "
Rating 8 - Good. 26 out of 69 reviews" "
Rating 6 - Okay. 23 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 5 out of 69 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hee Chian

Liked: Cleanliness, staff & service
The staffs is very friendly and very accommodating. Well worth the stay.
Stayed 23 nights in Jun 2023

4/10 Poor

GManickam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Perhaps the shopping complex
Stayed 2 nights in Jan 2023

10/10 Excellent

Chin Hooi

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Semua ok. Kecuali staff yang tak mesra alam
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall im satisfied about our room. Just please clean the refrigerator have dirt. So far condition is excellent
Stayed 1 night in Nov 2019

8/10 Good

Bahrin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Ahammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from ERED on Sep 6, 2019
THANK YOU

8/10 Good

Hamizan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from ERED on Sep 6, 2019
THANK YOU

8/10 Good

noorazizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from ERED on Sep 6, 2019
THANK YOU

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Helpful staff but building starting to show lack of maintenance
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Staff know the door room got problem but they still give to customer & staff said everytime i want to open the door he will assist. I felt uncomfortable and ask to change the room but early they said they can't because i booked use online.
Stayed 1 night in Apr 2019

8/10 Good

rafidi anuar

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from E-RED HOTEL SUNWAY. on Mar 6, 2019
Thank you for staying with us. Appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from E-RED HOTEL SUNWAY. on Mar 6, 2019
Thank you for staying with us. Appreciate your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In photos looks good but not really
Stayed 1 night in Jan 2019
Response from Marketing Dept. on Jan 30, 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg bagus. Kami selesa dgn bilik.
Stayed 2 nights in Jan 2019
Response from Marketing Dept. on Jan 30, 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was smelly, this is the second time I got the smelly room. Preoviously even the towels were also smelly. This time even the table was also dusty. This is the last time I stayed at this hotel. The management should buck up.
Stayed 1 night in Dec 2018
Response from Housekeeping Dept. on Jan 30, 2019
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

2/10 Terrible

IkramSabri, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very difficult to get parking during weekdays. Only if you are lucky you'll get a spot. Parking space start to available during night start from 8 pm and above. The room that i got was not that clean especially toilet. As far that i know, it was a non-smoking room but unfortunately my room smell smoke. It makes us feel uneasy. It was funny too when they put bunch of notice in the toilet regarding misuse of the towels yet they provide the customers with worn out towels. That was my first and will be the last to visit. Best of luck in future E-Red Seberang Jaya.
Stayed 1 night in Sep 2018

8/10 Good

Mei Theng

The room was comfortable and overall, the furnishings were in good condition. The hotel's location was within walking distance of the Sunway Carnival Mall as well as various eateries and shops. I have only complaints regarding the room windows and door. I don't think the windows were tinted, so I did not draw the curtains at all. Some of the windows were missing their handles. With regards to the door, the security chain was too long - when the door is open, there is sufficient space for an intruder to reach in and unlock the chain.
Stayed 4 nights in Aug 2018

6/10 Okay

Asraf

Liked: Cleanliness, property conditions & facilities
Improve soundproofing
Kindly improve on soundproofing - can hear someone walking outside room.
Stayed 3 nights in Jul 2018

6/10 Okay

Mohd Shamsuri

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean rooms and great location. But the sound proofing can be improve.
Stayed 4 nights in May 2018

6/10 Okay

azami, kemaman, terengganu

Liked: Cleanliness
first stay in a tiled room and the bed is upstairs
Stayed 2 nights in Mar 2018
Response from Marketing Dept. on Apr 3, 2018
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel is clean and the room is big enough for 3ppl to stay. Comfort and romantic in the room. Toilet amenties also good enough. Hotel staff is friendly and always smile when facing to visitors. Stay this hotel for 5 days like stay at own house. Nice.
Stayed 5 nights in Nov 2017
Response from From The Management on Dec 7, 2017
Thank you for staying with us and appreciate your valued feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

6/10 Okay

Verified traveller

Not near to hawker centre
Stayed 2 nights in Aug 2017

10/10 Excellent

alina, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,staff are frendly
enjoyed our stay with family and frendz We would recommend to anyone .
Stayed 2 nights in Jul 2017
Response from Deva Kumar on Aug 5, 2017
Thank you very much for your valued feedback. We will continue to do our very best to keep our guests happy and satisfied.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

BALAKRISHNAN, IPOH, PERAK.

Liked: Cleanliness, staff & service
Well, it was comfortable and pleasing.
The check-in was satisfactory. The staff were pleasant ,helpful and accommodating.

6/10 Okay

Yuki, Penang

Comfortable hotel with standard facilities
A very comfortable hotel with a reasonable price, although just have 3 level inside the building but still have a lift for customer to go up to their room and come down from it. Near to sunway carnival mall therefore it's nice! Beside still have food shops nearby too.

6/10 Okay

Annie

Liked: Cleanliness, room comfort

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located with lots of food/restaurants, shopping mall & banks. Just need a table lamp so that we can do some work during the night. Overall, I will return to stay here again as this is already my 2nd stay.

10/10 Excellent

Mohamad, Shah Alam

Liked: Cleanliness, staff & service, room comfort
ROOM 302
A very nice, strategic and comfortable hotel except for two things: 1. The bathtub in my room is leaking and we could see the water drained out and wet the floor. Other than that, all excellent. 2. The staff should be more friendlier.

10/10 Excellent

damai, kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute decisions. Last
Easier to booked throuh expedia got low price compare if walk in..in town...surrounding shop..restaurants...near with big mall like Sunway..Pavilion...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Smell in the room, poor maintenance

8/10 Good

Ivie, Perlis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near at Herbalife Penang Pick-up Centre
Convenient hotel, safe parking park & nice room. Definitely will come again. Thank you for the hitel staffs, very helpful.

6/10 Okay

Yap, Selangor

Disliked: Cleanliness
simple hotel but toilet is not so clean
Overall of the stay is ok, but the hotel toilet is not clean, room have "smoking" smell. Morning is bit noisy as the window face to road.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Comfortable yet lack of something
1. Air conditional has some distance from bed 2. TV Channel is not much 3. The price is reasonable but the deposit is too high 4. Overall is not bad

6/10 Okay

Verified traveller

Liked: Cleanliness
Next to the mall
The hotel was located next to the mall. Easy access to food.

8/10 Good

ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Lai, Kuala Lumpur

Liked: Cleanliness
Disliked: Staff & service
I booked 2 single bed but Quees size bed given!
I booked & paid the room with 2 single bed, end up they get me queen size bed. End up i need to buy second room as i came here with my male colleauge for business trip.

6/10 Okay

Wai Foong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is convenient for me to work in Sunway carnival, it just 5 mins walk

10/10 Excellent

Khairul Aswat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very near to a big shopping mall. Easy to get food, parking n loundry. Recommend for short stay n long stay as well.

8/10 Good

Wai Kheong

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok for the price paid
The room size is quite spacious but the bathroom is a bit small. Room is clean with basic facilities. Ok for the price paid.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Overall the hotel is good for budget. Just that the bed is hard. Rest all okay.

6/10 Okay

Gee weai

Liked: Cleanliness, room comfort

6/10 Okay

wilson

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

wilson

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Stuart, Tweed valley australia

Liked: Staff & service, room comfort
Butterworth temple visit
Was good western style city hotel staff efficient and friendly bath room could use good bleaching tho

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities