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Hamilton Princess & Beach Club - a Fairmont Managed Hotel – Avis

4.5 out of 5
Hamilton Princess & Beach Club - a Fairmont Managed Hotel
76 Pitts Bay Road, Pembroke Parish

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 691 avis sur 1002." "
Note de 8 – Bien, d’après 215 avis sur 1002." "
Note de 6 – Acceptable, d’après 65 avis sur 1002." "
Note de 4 – Médiocre, d’après 21 avis sur 1002." "
Note de 2 – Terrible, d’après 10 avis sur 1002." "

9,4/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Le service Or est vraiment bien. Nous avons des breuvages en tout temps à portée de mains. Aucune attente à la réception. Ce qui m'a irrité au plus haut point est un montant de 110 $ (argent bermudien ou américain) que nous avons dû débourser à notre départ pour que le préposé n'a pas été en mesure de nous préciser pourquoi. Nous avions déjà payé à Expedia un montant de 126,40 $ pour property fee. À mon avis, nous avons payé 2 fois les mêmes frais. J'avais pris soin de communiquer avec Expedia 2 ou 3 jours avant notre départ pour les Bermudes (11 avril 2019) pour nous assurer que nous n'aurions pas d'autres frais à payer et la dame qui m'a répondu m'a dit que non et elle a même pris soin d'appeler le manager du Fairmount Princess et il lui a assuré qu'il n'y aurait pas d'autres frais de chargé. Vous comprenez mon mécontement quant nous avons eu à débourser une autre fois pour ces frais. Merci !
Séjour de 4 nuits en avril 2019
Marketing Coordinator a répondu le 6 mai 2019
Thank You for your feedback. We are sorry to hear about the extra charges you incurred during your stay with us. We do hope this wont stop you from choosing us again in the future.

8/10 – Bien

CATHERINE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Implantation pratique, hôtel agréable
Hôtel très bien situé qui permet de prendre le ferry ou les cars ou louer une petite voiture électrique pour visiter les îles. Deux piscines et un jacuzzi compensent le fait que l'hôtel ne soit pas sur une plages comme les autres hôtels de l'île, mais qui sont tous isolés.
Séjour de 4 nuits en mars 2018
Marketing Coordinator a répondu le 12 mars 2018
Thank You for your feedback. We are so pleased to read you enjoyed your stay with us. We are happy to hear you took advantage of the onsite mini cars, they are the best way to see the island. We hope to welcome you back again soon!

10/10 – Excellent

Jeremy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best hotel, best service, best location. I cannot emphasize enough what an amazing experience this was. One of us had lost their travel documents and could no longer join. The hotel reimbursed and made everything truly half as bad as it was. Such a great response to such a terrible situation. We will be regulars at this hotel for sure!
Séjour de 5 nuits en août 2023

10/10 – Excellent

VALERIE

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Large property with all of the amenities you need. The rooms in the main building are well appointed and the staff is extremely attentive. Front Street is a 10 min walk or 3 min taxi away.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Jennifer

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Not worth it for the price, old rooms.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

cristol

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff and service was superb
Séjour de 2 nuits en mai 2024
Donne Mallory, Executive Assistant a répondu le 17 mai 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Monicka Shnay, Philadelphia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitely best place will definitely be back.
Séjour de 4 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 14 mai 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Edward J

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place, especially the staff
Séjour de 4 nuits en mai 2024
Donne Mallory, Executive Assistant a répondu le 13 mai 2024
Our team is humbled by your raving feedback – thank you! We hope to welcome you back again soon.

10/10 – Excellent

Ronald

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location and amenities.
Séjour de 4 nuits en mai 2024
Donne Mallory, Executive Assistant a répondu le 13 mai 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bien

Kari

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beach was a 20 minute shuttle ride, but totally worth it. Beautiful bay, playground, water sports, perfect for the kids. Pool at hotel was beautiful, Baja ledge, hot tub, pool was warm, looked out over the bay. Our room was nothing special. Easy walk to restaurants.
Séjour de 3 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 13 mai 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 – Excellent

Isabelle, Paget

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Iconic hotel in Hamilton Bermuda! This place smells amazing - they have their own unique rose Island Rose fragrance - and the staff is amazing.
Séjour de 1 nuit en avril 2024
Donne Mallory, Executive Assistant a répondu le 26 avr. 2024
Thank you for the lovely feedback, Isabelle! It was a pleasure hosting you here in Bermuda. We hope to see you back very soon.

10/10 – Excellent

Stephanie

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great stay for the weekend! The property was very nice and staff was amazing
Séjour de 3 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 22 avr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 – Excellent

Brittney

Séjour de 3 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 – Excellent

Will

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing staff really make the stay special.
Séjour de 4 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 – Excellent

Esther

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel with friendly, personable staff.
Séjour de 1 nuit en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 – Excellent

Cynthia

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel within easy walking distance to shops and restaurants in Hamilton. Excellent service, great food, nice pool area. The Beach Club is fun!!!
Séjour de 4 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 – Excellent

Richard Thomas

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place, location and properties. Pool was nice. Beach is a 20 min cab, but once you get their it is beautiful. We had a great time.
Séjour de 3 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this place! Looking forward to staying there next year and every year after!
Séjour de 4 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Jonathan

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have been going to Bermuda for years on business. The Fairmont Hamilton Princess is the hotel of choice for business travellers because it's an easy walk to offices in Hamilton. Ity has been substantially upgraded with good bathrooms, bedrooms, pools and restaurant facilities. It is fine for vacationers but I would recommend the Southampton Princess over the Hamilton Princess for vacationers.
Séjour de 3 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 22 avr. 2024
Thank you for your review and for choosing us for your business trips! We're glad to hear that you appreciate our convenient location and upgraded facilities. We value your feedback and have shared it with our team for encouragement. We hope to welcome you back for future stays, whether for business or leisure!

8/10 – Bien

Alena

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great vacation spot for Bermuda
Séjour de 3 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 – Excellent

ARIAM

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice Hotel
Séjour de 2 nuits en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 – Excellent

JANICE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent Hotel
Séjour de 1 nuit en avril 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 – Excellent

William E

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We have stayed a few times and it is close to town, great food and the best staff.
Séjour de 4 nuits en mars 2024
Donne Mallory, Executive Assistant a répondu le 18 avr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Matthew J

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Donne Mallory, Executive Assistant a répondu le 3 avr. 2024
Thank you for your rating! We are delighted to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel, friendly staff, walkable to a Hamilton and incredible art
Séjour de 4 nuits en mars 2024
Donne Mallory, Executive Assistant a répondu le 3 avr. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 – Excellent

andrew

Séjour de 2 nuits en octobre 2023
Donne Mallory, Executive Assistant a répondu le 22 avr. 2024
Thank you for your rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

10/10 – Excellent

Michael L

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Exceptional customer service. The Fairmont Gold staff is exceptional, very helpful and professional.
Séjour de 4 nuits en mars 2024
Donne Mallory, Executive Assistant a répondu le 3 avr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

Alexandru

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Donne Mallory, Executive Assistant a répondu le 12 mars 2024
Thank you for taking the time to leave a rating! We are so happy to hear you enjoyed your visit with us and we hope to welcome you back again soon!

10/10 – Excellent

Michael Neil

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location...close to downtown Hamilton amenities and restaurants.
Séjour de 14 nuits en février 2024
Donne Mallory, Executive Assistant a répondu le 12 mars 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 – Excellent

PAUL

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A great experience!
A family favourite destination and hotel.
Séjour de 7 nuits en février 2024
Donne Mallory, Executive Assistant a répondu le 12 mars 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

bryan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Séjour de 2 nuits en février 2024
Donne Mallory, Executive Assistant a répondu le 12 mars 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 – Excellent

John

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Séjour de 4 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 12 févr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

8/10 – Bien

Frederic

Ok
Séjour de 2 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 12 févr. 2024
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bien

kevin, Devonshire

Voyage de couple
Points forts : Propreté, commodités
Fun
Séjour de 1 nuit en décembre 2023
Donne Mallory, Executive Assistant a répondu le 22 janv. 2024
Thank you for taking the time to leave a review and to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 – Bien

Ivan

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Anamaris

Séjour de 3 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 22 janv. 2024
Thank you for taking the time to leave a rating and share your experience. We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to the Princess again soon!

8/10 – Bien

David

Points forts : État et installations de l’hébergement
Séjour de 3 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 19 janv. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 – Terrible

Joshua

Séjour de 3 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 12 févr. 2024
Hi Joshua. Thank you for your rating. As providing our guests with the highest standard of hospitality service is our #1 priority, we’d love to hear more about what we can do in the future to get five stars from you. Thank you!

10/10 – Excellent

Beverly

Séjour de 4 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 12 févr. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 – Acceptable

Tamara

Séjour de 7 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 12 févr. 2024
Thank you for taking the time to leave a rating. We are glad to hear that overall you had an enjoyable visit and hope to welcome you back again soon!

10/10 – Excellent

Philip

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2024
Donne Mallory, Executive Assistant a répondu le 12 janv. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had such an enjoyable stay. We look forward to welcoming you back in the near future.

8/10 – Bien

Ivor

Séjour de 5 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 10 janv. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 – Terrible

Lakeisha

Voyage de couple
Points faibles : Propreté, service et personnel
A Disastrous Hotel Experience I recently had the unfortunate experience of staying at Hamilton Princess and I must say, it was absolutely dreadful. From the moment I stepped foot into the hotel, I knew I was in for a disappointment. First and foremost, the customer service was abysmal. The staff was rude, unhelpful, and seemed to have no interest in providing any sort of assistance. There were a few staff that went above and beyond and i want to personally send them a thank you. It felt like they were doing me a favor by simply acknowledging my existence. I had numerous issues during my stay, ranging from a malfunctioning unit, to a mold and mildew bathroom , and each time I approached the front desk for help, I was met with indifference and a complete lack of urgency. Moving on to the room itself, it was far from the advertised luxury experience. The cleanliness was questionable at best, with stains on the carpet, rust around the toilet, and dust in every corner. The bed was uncomfortable, made squeaky noises and was broken, the pillows were lumpy, and the overall decor felt outdated and worn out. It was clear that the hotel had not invested any effort in maintaining the rooms to a satisfactory standard or that they deliberately provided us with the bottom of the barrel. The amenities offered were nothing more than a joke. The the pool area was dirty and unkempt, and the Wi-Fi connection was so slow that it was practically unusable. It felt like the hotel was living in
Séjour de 3 nuits en décembre 2023

2/10 – Terrible

Fletcher

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités
The resort was extremely boring and the staff was extremely unhelpful.
Séjour de 4 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 8 janv. 2024
Thank you for taking the time to leave a review and rating. We're truly sorry to hear that your experience at our resort did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns and ensure they are addressed satisfactorily. If you could kindly share your contact details with us, we'll put you in touch with management to discuss your experience in more detail. Thank you again for sharing with us and we hope to hear from you soon!

10/10 – Excellent

hatala

Séjour de 3 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 8 janv. 2024
Thank you for your rating! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back again soon!

10/10 – Excellent

Gary, Dayton

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 2 janv. 2024
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

8/10 – Bien

Suzy-Ann, Springfield

Séjour de 5 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 15 janv. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay and we hope to welcome you back to the Princess soon!

10/10 – Excellent

John Merrick

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My experience was Great. The Staff was very Professional and Courteous. The room service was Excellent and the Restaurants inside the Hotel was very nice. Thank you very much for the Wonderful stay.
Séjour de 3 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 27 déc. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we hope to welcome you again soon!

10/10 – Excellent

Halle

Séjour de 2 nuits en décembre 2023
Donne Mallory, Executive Assistant a répondu le 27 déc. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!