Overall experience was very nice. Although my first impression with a 'male' reception staff who helped us check in wasn't very good. He didn't smile, didn't seem friendly, and didn't look like he wanted to help us. Quite strange - perhaps he was having a bad day and we caught him at that moment.
Anyhow, stayed in normal rooms for first two days then upgraded to the poolside room once it was free. If you can, always go for the poolside room - it is very nice and our kids loved it.
Breakfast buffet was nice, restaurant staff were very friendly. Bellboy was very friendly from the moment we arrived.
Would definitely consider staying again - location in Pattaya is decent too, not too far from beach road and where all the shopping is.