Bar (on property)

Reviews of Mercure Arras Centre Gare

4 out of 5
Mercure Arras Centre Gare
58 Boulevard Carnot, Arras, Pas-de-Calais

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 590 reviews" "
Rating 8 - Good. 223 out of 590 reviews" "
Rating 6 - Okay. 52 out of 590 reviews" "
Rating 4 - Poor. 13 out of 590 reviews" "
Rating 2 - Terrible. 9 out of 590 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent standard, great value for money, fantastic breakfast, friendly staff, great location
Stayed 1 night in Feb 2024
Response from Aurore - Service Réception. on Feb 27, 2024
Dear Guest, Thank you for sharing your opinion, following your stay in our Hotel Mercure Arras Centre Gare. We are happy to hear you did enjoy your stay with us, especially the welcome of our staff and the breakfast service. Thank you for such a great review ! We will share your comment with ou team.We hope to see you very soon again !Kind Regards, AuroraService Réception.

10/10 Excellent

Robert, East Amherst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aurore - Service Réception. on Jan 1, 2024
Monsieur, Nous vous remercions d'avoir pris soin de partager votre avis suite à votre séjour dans notre Hôtel Mercure Arras Centre Gare. Nous sommes ravis que vous ayez passé un agréable séjour au sein de notre établissement, et que vous ayez apprécié l'ensemble de nos services Nous vous remercions pour ce très bel avis. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Nous espérons vous accueillir à nouveau très bientôt, Aurore - Service réception.

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Dear Alan,Thank you for taking the time to share your feedback. We hope to see you again soon at Mercure Arras. Sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Madame, Monsieur,Un grand merci pour cette excellente note !Nous sommes ravis que vous ayez apprécié votre séjour au Mercure Arras et espérons vous revoir bientôt.Cordialement

10/10 Excellent

Anne

Stayed 1 night in Nov 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Madame,Un grand merci pour cette excellente note !Nous sommes ravis que vous ayez apprécié votre séjour au Mercure Arras et espérons vous revoir bientôt.Cordialement

6/10 Okay

Kate

Travelled with family, Travelled with group
Disliked: Amenities
Hotel is rated as a 4 star however, the rooms are not 4 star. No fridge, only 1 pillow each, not enough coffee/ milk for a family room and the room is really dark! I understand the cool black ceiling but just not enough light to see. Booked a table in the restaurant for 7 of us but reception only booked for a table of 4- turned out well as there’s so many fabulous restaurants in the town, we were spoilt for choice. Overall it’s fine- breakfast was good and the staff were great
Stayed 1 night in Oct 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Dear Kate,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely.

8/10 Good

charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room in business type hotel. However, breakfasts great and stylish bars. Easy walk to town centre and railway station.
Stayed 4 nights in Oct 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Dear Sir,Thank you for the nice review of our hotel.We are glad that you enjoyed your stay at Mercure Arras and hope to see you again soon.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Monsieur,Un grand merci pour cette excellente note !Nous sommes ravis que vous ayez apprécié votre séjour au Mercure Arras et espérons vous revoir bientôt.Cordialement

2/10 Terrible

Nigel

Stayed 1 night in Oct 2023
Response from Marjorie - Chef de réception on Nov 9, 2023
Dear Sir,Thank you for taking the time to share your feedback, although we wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept our apologies and we hope to welcome you again.Sincerely.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff. Clean and tidy. Breakfast excellent. Rooms well air conditioned and room spotless and clean
Stayed 2 nights in Sep 2023
Response from Marjorie - Chef de réception on Sep 27, 2023
Dear Richard,We very much appreciate your comment regarding your stay at Mercure Arras. It is always a pleasure for our teams to receive positive feedback fron our guests. We thank you very much for this nd hope to have the pleasure to welcome you again soon.Sincerely

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marjorie - Chef de réception on Sep 25, 2023
Dear William,Thank you very much for ths wonderful note !We very much appreciate and are glad that you enjoyed your stay and hope to see again soon at Mercure Arras.Sincerely

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marjorie - Chef de réception on Sep 25, 2023
Bonjour,Merci d'avoir pris le temps de nous noter suite à votre séjour. Nous espérons avoir le plaisir de vous revoir.Cordialement.

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was very convenient for us and it was clean but the dining service in the restaurant in the evening was poor and there was no fridge in the room
Stayed 3 nights in Sep 2023
Response from Marjorie - Chef de réception on Sep 26, 2023
Dear Julie,Thank you for taking the time to share your experience.We are glad that you enjoyed the location. Fridges are in the privilege rooms but we can store your goods in our fridges on request.We are sorry about the dinner and will inform the chef. We thank you agin and hope to see you again at Mercure Arras. Sincerely

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marjorie - Chef de réception on Sep 25, 2023
Madame,Mille mercis pour cette excellente note ! Nous vous remercions d'avoir partagé votre avis et espérons avoir le plaisir de vous revoir au Mercure Arras.Cordialement.

10/10 Excellent

Annie

Stayed 1 night in Sep 2023
Response from Marjorie - Chef de réception on Sep 25, 2023
Madame,Mille mercis pour cette excellente note. Nous vous remercions d'avoir partagés votre avis et espérons avoir le plaisir de vous revoir au Mercure Arras.Cordialement.

10/10 Excellent

Spencer James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely room, clean and a good size for me, my wife, and young son. Friendly and helpful staff, underground parking that took big vehicles (car with roof box). Good location only a short walk to the main squares of Arras. Would definitely stay again if in the area.
Response from Marjorie - Chef de réception on Sep 25, 2023
Dear Sir,Thank you very much for ths wonderful note !We very much appreciate and are glad that you enjoyed your stay and hope to see again soon at Mercure Arras.Sincerely

10/10 Excellent

Pamela

Travelled with partner
Liked: Amenities
We had fun when we came home from dinner and played ping-pong with a fellow guest. The hotel was amazing, offering very good value. We would definitely stay there again.
Stayed 1 night in Aug 2023
Response from Marjorie - Chef de réception on Sep 25, 2023
Dear Pamela,Thank you very much for this wonderful note !We very much appreciate and are glad that you enjoyed your stay and hope to see again soon at Mercure Arras.Sincerely

10/10 Excellent

Jonathan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night on a stopover from Périgord to Calais, but it was a perfect stay. We were made to feel very welcome upon arrival and our dog was given a tasty treat before going to the room to find dog bowls provided! We really got the sense that the management and staff pay attention to detail and want customers to have the best experience. East parking underneath the hotel as well! Ideal.
Stayed 1 night in Aug 2023
Response from Marjorie - Chef de réception on Aug 7, 2023
Dear Jonathan,Thank you very much for this great review of our hotel. we are glad that you enjoyed your stay and appreciated our warm welcome. The staff members are definitely dog lovers :)We hope to see you again soon at Mercure Arras.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure a hit!
Very well run hotel.
Stayed 3 nights in Jul 2023
Response from Marjorie - Chef de réception on Jul 24, 2023
Dear Christopher,Thank you very much for the great review of our hotel ! we are glad that you enjoyed your stay and would be pleased to welcome you again at Mercure Arras.

8/10 Good

Mary

Stayed 2 nights in Jul 2023
Response from Marjorie - Chef de réception on Jul 18, 2023
Bonjour Mary,Merci beaucoup d'avoir partagé votre avis.Nous espérons vous revoir très bientôt au Mercure Arras.Cordialement.

10/10 Excellent

Nick

Stayed 1 night in Jul 2023
Response from Marjorie - Chef de réception on Jul 5, 2023
Monsieur,Merci beaucoup pour votre note.nous sommes ravis que vus ayez apprécié votre séjour au Mercure Arras et espérons vous revoir très bientôt.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location for our onward travel to the Tunnel. Location to the square in the centre is perfect and there is an underground car park with direct access to the hotel. Would highly recommend
Stayed 1 night in Jun 2023
Response from Marjorie - Chef de réception on Jun 19, 2023
Dear Simon,Thank you very much for the great review of our hotel !We are glad that you enjoyed your stay and hope to see you again at Mercure Arras.Sincerely.

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
great stay really close to train station and an easy walk to town centre,hotel comfortable and a lovely environment
Stayed 1 night in May 2023
Response from Marjorie - Chef de réception on Jun 19, 2023
Dear Karen,Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and we hope to see you again soon at Mercure Arras.Sincerely.

8/10 Good

Adele

Stayed 2 nights in Apr 2023
Response from Marjorie - Chef de réception on May 29, 2023
Madame,Merci d'avoir partagé votre avis suite à votre séjour au Mercure Arras.Nous espérons vous revoir très bientôt.Cordialement.

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it staff were so friendly and helpful
Stayed 2 nights in May 2023
Response from Marjorie - Chef de réception on May 4, 2023
Dear Juanita,Thank you very much for the great review of our hotel.We are glad that you enjoyed your stay with us and hope to see you again in Mercure Arras!Sincerely

8/10 Good

Sophy

Stayed 3 nights in Apr 2023
Response from Marjorie - Chef de réception on Apr 26, 2023
Bonjour,Merci d'avoir partagé votre avis suite à votre séjour au Mercure Arras. Nous espérons vous revoir prochainement.Cordialement.

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size standard rooms, very clean, friendly staff, excellent dinner
Stayed 2 nights in Apr 2023
Response from Marjorie - Chef de réception on Apr 25, 2023
Dear Anne,We very much appreciate your comment regarding your stay. it is always a pleasure to receive positive feedback from our guests. We hope to see you again very soon at Mercure Arras.Sincerely.Marjorie

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very efficient reception staff. Used the bar a lot , very friendly staff. Good breakfasts
Stayed 1 night in Apr 2023
Response from Marjorie - Chef de réception on Apr 24, 2023
Dear David,Thank you very much for the great review of our hotel.We are glad that you appreciated your stay at Mercure Arras and hope to see you agin soon.Sincerely.Marjorie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marjorie - Chef de réception on Apr 24, 2023
Madame, Monsieur,Mille mercis pour cet avis très positif ! Votre satisfaction est notre plus belle récompense. Nous espérons vous revoir prochainement au Mercure Arras.Très cordialement.Marjorie

8/10 Good

Paul

Stayed 1 night in Mar 2023
Response from Marjorie - Chef de réception on Apr 24, 2023
Monsieur,Nous vous remercions d'avoir partagé votre avis et sommes ravis que vous ayez apprécié votre séjour au Mercure Arras.Nous espérons vous revoir prochainement.Cordialement.Marjorie

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marjorie - Chef de réception on Apr 3, 2023
Monsieur,Nous vous remercions d'avoir partagé votre avis. les retours positifs de nos clients sont très encourageants pour nos équipes. Nous espérons vous revoir rès bientôt.Cordialement.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Aurore - Service Réception on Dec 25, 2022
Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour dans notre Hôtel Mercure Arras Centre Gare.Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre établissement. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe.Nous espérons vous accueillir à nouveau très prochainement, Aurore - Service Réception.

2/10 Terrible

Patrick, Beausejour

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The heating system was not working it was cold when we arrived it was cold all night. It impacted the whole place. Staff was informed and nothing was done.
Response from Anaëlle - Première de réception on Dec 17, 2022
Hello Dear M.Budge,Thank you for taking your time to let us know your insastifaction. We are very suprise for your comment. Is it for the Mercure Arras Centre Gare ?We don't have any issus with the heating, and no one was informed about some troubles on sunday 11st of December. Usually we bring extra blanket or extra moving heating. The temperature in the rooms is around 22-23 degres when the guests controle it.We stay at your disposal for more information.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Well placed for city centre, reduced rate for parking in underground car park next to hotel. Staff very helpfull.
Stayed 1 night in Dec 2022
Response from Aurore - Service Réception on Dec 25, 2022
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Arras Centre Gare. It is always a pleasure to receive positive feedback. We are happy to hear you did enjoy the location and access for carpark. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Aurora - Service Réception.

6/10 Okay

PHILIP, Ashford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff who were all very attentive and friendly. The hotel is modern and feels very impressive to include a great bard and lounge area. Room was clean and check in was perfect
Stayed 1 night in Dec 2022
Response from Marjorie - Chef de réception on Dec 6, 2022
Dear Philip,Thank you very much for the great review of our hotek, we are glad taht you fekt welcome and enjoyed your stay.May I only ask why only 3/5 ? Thank you again for sharing your experience and we hope to see you again soon at Mercure Arras.sincerely.Marjorie - Chef de réception

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Graeme

Stayed 1 night in Sep 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Marjorie - Chef de réception on Oct 5, 2022
Monsieur,Un grand merci pour cette excellente note. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Cordialement.Marjorie - Chef de réception

10/10 Excellent

Hongzhi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Marjorie - Chef de réception on Oct 5, 2022
Madame, Monsieur,Un grand merci pour cette excellente note. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Cordialement.Marjorie - Chef de réception

10/10 Excellent

wily, Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great stay here 😀
Stayed 1 night in Sep 2022
Response from Marjorie - Chef de réception on Sep 12, 2022
Dear,Thank you very much for the great review of our hotel !We hope to see you again soon.Sincerely.Marjorie- Chef de réception

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this hotel for a stopover on our road trip and it was perfect. There’s an underground car park (entrance in the central reservation outside the front door and can be accessed with a code out of hours) that is secure. The room was comfortable and the breakfast was good. All the staff were really friendly and the town was nice for a walk around in the morning. Recommend the artisan boulangerie that is on the corner close to the hotel for road snacks!
Stayed 1 night in Aug 2022
Response from Marjorie - Chef de réception on Sep 12, 2022
Dear Victoria,Thank you for the great review of our hotel.We hope to see you again soon.Sincerely.Marjorie - Chef de réception

10/10 Excellent

David

Stayed 2 nights in Aug 2022
Response from Marjorie - Chef de réception on Oct 5, 2022
Monsieur,Un grand merci pour cette excellente note. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Cordialement.Marjorie - Chef de réception

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The bed was not comfortable- too soft so no support
Stayed 1 night in Aug 2022
Response from Marjorie - Chef de réception on Aug 8, 2022
Dera Sir, Thank you for taking the time to share your feedback. we are sorry that the bed did not suit you. All our beds are specific Mercure beds and have been replaced for new beds in 2020. We appreciate you sharing your concerns and hope to have the opportunity to better serve you in the future; Sincerely. Marjorie - Chef de réception

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly team
Very friendly staff and very dog friendly. A good choice for those driving back from the alps to the UK
Stayed 1 night in Jul 2022
Response from Marjorie - Chef de réception on Jul 21, 2022
Dear Alexander, Thank you very much for the great review of our hotel. We are happy that you enjoyed your stay and we are definitely dog lovers ! We hope to see you again at Mercure Arras. best regards Marjorie

8/10 Good

Philip

Stayed 1 night in Jul 2022
Response from Marjorie - Chef de réception on Jul 15, 2022
Monsieur, nous vous remercions d'avoir partagé votre avis et espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement. Marjorie - Chef de réception

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a good location 10 minutes to the main square. Parking is offsite. Look for the parking it’s in the middle of the road underground.
Stayed 1 night in Jun 2022
Response from Marjorie - Chef de réception on Jul 4, 2022
Dear Sarah, Thank you very much for the great review of our hotel. We are glad that you enjoyed your stay and hope to have the pleasure to welcome you again very soon. Sincerely. Marjorie - Chef de réception

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and decor. Easy to park and walk to local attractions.
Stayed 1 night in Apr 2022
Response from Marjorie - Chef de réception on Jun 24, 2022
Dear Sarah, We very much appreciate your comments regarding your stay at Mercure Arras ! It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely. Marjorie - Chef de réception

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Reception desk staff very welcoming and helpful.
Stayed 2 nights in Jun 2022
Response from Aurore - Réceptionniste on Jun 22, 2022
Dear Guest, Thank you for sharing your opinion concerning your stay in ou hotel Mercure Arras Centre Gare. It is always a great pleasure to receive positive feedback. We are happy that you enjoyed our friendly service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Aurora Service Réception.

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was easy to find, car park below. Friendly service .
Stayed 1 night in Jun 2022
Response from Aurore - Réceptionniste on Jun 22, 2022
Dear Guest, Thank you for sharing your opinion concerning your stay in ou hotel Mercure Arras Centre Gare. It is always a great pleasure to receive positive feedback. We are happy that you enjoyed our friendly service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Aurora Service Réception.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short trip to Arras
A warm welcome. Reception very helpful. Fluent English spoken. Restaurant staff great. Smiling and helpful. Staff helped us have a great time. Splendid.
Stayed 3 nights in Jun 2022
Response from Aurore - Réceptionniste on Jun 22, 2022
Dear Guest, Thank you for sharing your opinion concerning your stay in ou hotel Mercure Arras Centre Gare. It is always a great pleasure to receive positive feedback. We are happy that you enjoyed our staff at the front desk ans restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Aurora Service Réception.