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Reviews of Hilton Parsippany

4 out of 5
Hilton Parsippany
1 Hilton Ct, Parsippany, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 83 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Stayed 1 night in Mar 2024
Response from Angie on Apr 15, 2024
Thank you for the rating. We hope to see you again during your future travels.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome
Stayed 4 nights in Mar 2024
Response from Angie on Mar 17, 2024
thank you for the rating we are glad you enjoyed your stay!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I come here with my wife all the time to eat at Ruth Chris. Nice place to stay and eat
Stayed 2 nights in Mar 2024
Response from angie on Mar 10, 2024
we are glad to hear that your time here was great! we hope to see you again during your future travels

6/10 Okay

yvonne, mechanicsville

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was really nice except for the heat when turned on make the loudest noise could not sleep
Stayed 1 night in Mar 2024
Response from angie on Mar 10, 2024
We are saddened to hear of the inconvenience you had. we will be passing this along to the correct department. we hope you can give us another chance in the future.

10/10 Excellent

Kathy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior. Excellent staff
Stayed 1 night in Feb 2024
Response from Angie on Mar 2, 2024
we are glad you enjoyed your stay! thank you for the rating.

10/10 Excellent

solange

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!!!
Stayed 3 nights in Feb 2024
Response from Angie on Feb 25, 2024
we are glad your stay went well. hope to see you again

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angie on Feb 12, 2024
Thank you for your rating. We are glad you enjoyed your stay with us.

10/10 Excellent

Justine

Stayed 1 night in Jan 2024
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve.We are glad we were able to give you a spectacular service

6/10 Okay

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience

2/10 Terrible

NORDA

Travelled with family and small children
Disliked: Staff & service
Upon check in we realized our room had maintenance issues. There was no heat, the telephone did not work and the sofa was filthy. Called front desk twice from my cellphone with no response. Received a text from Jaeda checking on our stay, i relate the issues to her and no attempt to fix. My family and I had to sleep in a cold hotel room. As a hilton honors member i am disappointed and disgusted.
Stayed 1 night in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests;

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm glad to read that we had the opportunity to impress you during your visit .

6/10 Okay

Tejwant

Stayed 2 nights in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will NOT stay Again !!!!
Stayed 2 nights in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience

2/10 Terrible

Hassan M., Marlboro

Stayed 2 nights in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable stay

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2023
Response from Angie on Feb 5, 2024
We are overboard with joy that you enjoyed your stay. We greatly appreciate your rating, and it is what we strive for with all of our guest's experience. We hope to see you again during your future travels. Safe travels.

10/10 Excellent

Emmanuel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Dec 2023
Response from Angie on Dec 24, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests

10/10 Excellent

beth

Stayed 2 nights in Dec 2023
Response from Angie on Dec 24, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests

4/10 Poor

Kim

Stayed 1 night in Dec 2023
Response from Angie on Feb 5, 2024
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angie on Dec 17, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience.

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angie on Dec 17, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience.

4/10 Poor

WALTER, SAO PAULO

Business traveller
Disliked: Cleanliness, property conditions & facilities
very bad place to stay.
Stayed 3 nights in Dec 2023
Response from Angie on Dec 17, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience.

4/10 Poor

WALTER, SAO PAULO

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angie on Dec 17, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience.

8/10 Good

Richard, Virginia Beach

Business traveller
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from angie on Dec 10, 2023
we are glad you enjoyed your stay. we do hope that for the next one it is a 5!

8/10 Good

Ira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is a huge hotel, suited to large meetings. It has a huge lobby and large conference rooms. It has a good location because of all the large business in that part of New Jersey. It looks like it could use updates in the decor, although our room was very comfortable.
Stayed 1 night in Nov 2023
Response from Angie on Dec 6, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Angie on Dec 6, 2023
thank you for sharing your review with us as we value all the feedback we receive from our guests! We hope to see you again during your future travels.

10/10 Excellent

florito

Stayed 1 night in Dec 2023
Response from Angie on Dec 24, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Nov 2023
Response from Angie on Nov 30, 2023
Thank you for rating us! we are glad you enjoyed your stay with us. We hope to see you again.

6/10 Okay

martin h

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't like Room 559 having noisy ventilation. We were moved to another room and until it was fixed, the heat didn't work. Otherwise it finally worked out. Staff was very accommodating.
Stayed 2 nights in Nov 2023
Response from Angie on Nov 30, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I am glad our team were able to help you out.

8/10 Good

Amanda

Stayed 3 nights in Nov 2023
Response from Angie on Dec 17, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve.

10/10 Excellent

Mimi

Stayed 1 night in Nov 2023
Response from Angie on Dec 17, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve.

6/10 Okay

Naima

Liked: Cleanliness, amenities
Everything was good stuff was good. But i had little issue in my room heater was so so hot Air condition was not working and when i let them know they send someone to check bt said they cant do nothing i have to leave the window open. Whole my staying 5min window open then close thats how i had to stay. Did not get any other service. Other then that everything was ok.
Stayed 1 night in Nov 2023
Response from Angie on Nov 18, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit.

10/10 Excellent

JULISSA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from angie on Nov 14, 2023
good evening, we are glad that you enjoyed your stay. We do greatly appreciate you taking you time in rating us

8/10 Good

Patty

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Angie on Nov 14, 2023
Thank you very much for the review. we greatly appreciate your business. We hope to see you again in the future!

10/10 Excellent

JAMES

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 6 nights in Oct 2023
Response from Angie on Nov 12, 2023
Thank you for sharing your review with us! We are glad we met all of your expectations!

6/10 Okay

Patricia

Disliked: Staff & service, property conditions & facilities
The AC, tv, coffee maker, things in the bathroom that didn’t work. The hotel needs to keep up with maintenance.
Stayed 3 nights in Nov 2023
Response from Angie on Nov 12, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit. We hope that you can give us another chance in your future travels.

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service
Chiller Convention was occuring so parking was really hard to find. Hotel could have blocked off spots for guests only.
Stayed 2 nights in Oct 2023
Response from Angie on Nov 12, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve.

8/10 Good

Robert, Beverly Hills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here in the past when I have come to Chiller Theatre. The check in staff is very nice and they have a Ruth Chris Steakhouse which is excellent. The rooms are large and clean. My only complaint---and it's a big one---is that the main hotel bar is understaffed on convention nights. For instance at Chiller Theatre there was ONE, count em ONE bartender on Convention night number one and a LOT of frustrated people waiting forever for a drink. I complained about it the next day and the bartender on the day shift said that it "takes a week to train" at the bar so they aren't staffed for bigger events, and besides, the waitress made "higher tips." Really?????? Wrong answer. If this hotel is running a convention and they are, then they should staff for it. Just as soon as I had said something to the bartender the next day another customer came up to him and mentioned the same thing and was met with indifference. The second night of the convention there were once again long long waits for drinks. Whoever the food and beverage manager in the hotel should be thinking what the heck he/she is doing and PROPERLY staff. Anyone in management listening and reading these letters? And whoever owns the hotel should be wondering why they are leaving so many frustrated customers and leaving a LOT of money in lost bar sales. The hotel F and B director really needs to rethink their approach. Other than that the hotel experience was a good one.
Stayed 1 night in Oct 2023
Response from Angie on Nov 4, 2023
Thank you for sharing your review with us as we value all the feedback we receive from our guests; it helps us to constantly improve. I'm disappointed to read that we missed the opportunity to impress you during your visit . I would like to assure you that your experience is not consistent with the level of service we provide. It is our goal to take every extra step possible to ensure each guest feels valued and has a remarkable experience. With that said I would like to confirm that during the big events we have our F&B manager , 2 bar attendant, and server all working on line .As for the bar payment comment, we have sent a private massage asking for your number and we will be very happy to clear any confusion or misunderstanding, I do hope you'll return to enjoy our newly renovated hotel and allow us another opportunity to provide you with the extraordinary experience that you deserve and the excellent service we well renowned for.

2/10 Terrible

Benito

Rooms were hot they charge for everything and the hotel it self was brutally hot and they were unhelpful
Stayed 2 nights in Oct 2023
Response from Angie on Nov 4, 2023
we are saddened to hear that you did not enjoy your stay with us. We do hope that you can give us another chance in the future to make it right.

10/10 Excellent

Mary Ann

Stayed 1 night in Oct 2023
Response from angie on Nov 1, 2023
we are glad you enjoyed your stay! We hope to see you again

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We live locally and stay for leisure.
Stayed 1 night in Oct 2023
Response from Angie on Oct 21, 2023
we are so glad that you enjoyed your stay with us. We hope you continue to visit us during your future travels!

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean and cozy. Beautiful hotel, nice and attentive staff.
Stayed 1 night in Oct 2023
Response from Angie on Oct 17, 2023
We are glad you enjoyed your stay with us. We hope to see you again during your future travels.

6/10 Okay

Masielle

Business traveller
Liked: Property conditions & facilities
The only thing i dont like was only 1 employed at the bar and 1 at the cafe
Stayed 1 night in Sep 2023
Response from Angie on Oct 4, 2023
we are saddened to hear that your experience with our staff was not the best. We do hope that you can give us another chance in the future!

2/10 Terrible

Robin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Angie on Oct 1, 2023
We are saddened to hear that you did not enjoy your stay. We hope that you can give us another chance in the future.

2/10 Terrible

Villette

Stayed 1 night in Sep 2023
Response from Angie on Oct 14, 2023
we are saddened to hear that your experience at our hotel was not up to your standards. we hope you give us another chance in the future.

8/10 Good

Antonian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from angie on Sep 23, 2023
Thank you for enjoying your stay with us. We hope to see you again soon!

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
hotel needs updated
Stayed 5 nights in Sep 2023
Response from Angie on Sep 18, 2023
Thank you for choosing Hilton Parsippany. We are saddened to hear that your stay was not a 10/10. We hope that you can give us another chance during your future travels.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Angie on Sep 15, 2023
we are glad you enjoyed your stay! We hope to see you again in the future and make that 8 into a 10!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Angie on Sep 18, 2023
We are filled with joy to hear that your stay was fantastic. We hope to see you again soon!

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 1 night in Aug 2023
Response from angie on Sep 2, 2023
We are glad you enjoyed your stay! Hope to see you again during your future travels.