Exterior

Reviews of HYATT house Parsippany-East

3 out of 5
HYATT house Parsippany-East
299 Smith Rd, Parsippany, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1011 out of 1621 reviews" "
Rating 8 - Good. 407 out of 1621 reviews" "
Rating 6 - Okay. 101 out of 1621 reviews" "
Rating 4 - Poor. 50 out of 1621 reviews" "
Rating 2 - Terrible. 52 out of 1621 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyray

Liked: Cleanliness, property conditions & facilities
It was very clean and well maintained compared to the first Inn I visited. Keep up the great work!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Tyray, it's truly wonderful to read that you appreciated the cleanliness and well-kept quality of Hyatt House Parsippany. We really value your words of encouragement for our team to keep doing an excellent job in maintaining our hotel. Your satisfaction is our greatest reward. We look forward to welcoming you back in the near future.

10/10 Excellent

lina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was good
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Lina, it's wonderful to hear that your stay at Hyatt House Parsippany met your expectations. We appreciate your feedback and look forward to the opportunity to serve you again soon.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Wish parking was free. Any reason that it is not?
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Samuel, we appreciate your positive feedback about Hyatt House Parsippany and understand your comments about the parking situation. For several reasons, including security and maintenance, there's a nominal fee attached. We believe our competitive parking cost aligns with providing the best service and experience possible for our guests. Your understanding in this instance is greatly appreciated. We look forward to hosting you again in the near future.

8/10 Good

Mia

Liked: Cleanliness, amenities, property conditions & facilities
That i had to pay for parking 😒
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Mia, thanks for sharing your feedback. We understand that the parking situation may have been unexpected. At Hyatt House Parsippany, all tariffs are outlined prior to booking to maintain transparency. We're grateful for your understanding and look forward to welcoming you back soon.

2/10 Terrible

Poornanithila

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Poornanithila, we noticed you recently rated your stay and it appears we did not meet your expectations. We value all guest feedback and continuously strive to improve our offerings and service. We'll examine our services to see where we may have missed the mark. Do please consider giving us another chance, we would like an opportunity to give you a more enjoyable experience.

10/10 Excellent

Andreina

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 3, 2024
Andreina, thank you for sharing your experience at Hyatt House Parsippany. It's wonderful to hear you found our services to be excellent. We appreciate your feedback and we're looking forward to your next visit.

10/10 Excellent

Bhagya

Stayed 6 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Bhagya, it's wonderful to hear that your experience at Hyatt House Parsippany was enjoyable. We are grateful for your top-rated scoring on Expedia. We genuinely look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Laverne

Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Laverne, thank you for your generous rating! Such delightful feedback encourages our colleagues at Hyatt House Parsippany to maintain their excellent service. Looking forward to your next visit!

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
I thing i didn't like was i had too pay to park in there lot. I never had to do that in any hotel i have ever stayed at. I will definitely think twice before staying there again.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
William, your feedback is appreciated and your concerns regarding the parking charge is noted. It's somewhat unusual to have such charges at our locations and we understand your surprise. Nonetheless, we're glad you thought of staying with us. Do give Hyatt House Parsippany another consideration in the future as we're committed to offering you a service that suits your needs best.

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The one negative was being charged for parking............
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Marc, thank you for your feedback. It's regrettable you weren't fully pleased with the parking arrangements. Hyatt House Parsippany is dedicated to ensuring guest satisfaction, so we've duly noted your concern. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the 5/5 rating, Mark!It's excellent you enjoyed your time at Hyatt House Parsippany so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Halima

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Halima, it seems you had a mixed experience during your stay. We want all of our guests to leave with positive memories. As such, any additional comments and suggestions would be welcome to help us refine our accommodations and services. We hope to welcome you back in the future, aiming for a better stay next time.

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to leave this wonderful rating, Kerry! We hope to see you again soon at Hyatt House Parsippany so we can share yet another amazing experience!

10/10 Excellent

Nirmal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Nirmal, we're thrilled to hear that you had a great stay at the Hyatt House Parsippany! Your fantastic rating is much appreciated. We hope to welcome you back for another pleasant experience soon. Thank you for choosing to stay with us!

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 23, 2024
Carlos, it's excellent to know you had a wonderful stay at the Hyatt House Parsippany. Your high rating deeply motivates and encourages our team. We appreciate your feedback and are eager to have you visit again in the future!

2/10 Terrible

DAYMION

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 24, 2024
Daymion, your rating suggests your experience didn't meet expectations. We’d appreciate learning more about your stay to improve for future visits. We hope you'll consider giving us another opportunity to meet your expectations.

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property & room was good. Room was spacious & clean. Shower door was difficult to slide(reported) would be the only room negative. An oversight on my part was finding out there was a fee to park. I fail to rationalize the purpose in charging for onsite parking separate from the room. Maybe the room rate is the bait.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Bill, we're very pleased to hear you found the Hyatt House Parsippany room to be spacious and clean. We understand your concerns regarding the shower door and our parking policy. Your feedback is certainly appreciated and will be taken into account as we continuously aim to improve our service. We hope to welcome you back in the future, offering an even more pleasant experience.

10/10 Excellent

Keziah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my time so much at this hotel that I extended my stay! I wish the bar and restaurant opened but it was holiday time.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Keziah, it's fantastic to hear that you enjoyed your time at Hyatt House Parsippany so much that you extended your stay! It's unfortunate that you weren't able to experience our bar and restaurant due to the holiday season. Next time you stay, we hope they will be open for your enjoyment. Thank you for choosing us and for your positive review. We look forward to welcoming you back.

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Alberto!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt House Parsippany.

8/10 Good

Douglas

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Douglas, it's great to see your high rating for Hyatt House Parsippany. We're sincerely grateful for it. Whenever you're back in our city, we'd be delighted to host you again. Safe travels until then!

6/10 Okay

Moezza

The pullout couch needs updating . Very uncomfortable
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Moezza, thank you for sharing your thoughts. We're sorry to hear about the discomfort you experienced with our pullout couch. We are continuously striving to improve our guest experience; thus, feedback such as yours is invaluable. We appreciate your comments and will take them into consideration as we make future updates.

10/10 Excellent

Seth

Liked: Cleanliness, room comfort
Very Comfortable stay
Nice big, clean room with a kitchenette. Generous breakfast in the large comfortable dining area.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Seth, it's a delight to hear that you enjoyed the spacious and spotless accommodations at Hyatt House Parsippany. We are thrilled you found our kitchenette useful and appreciated the bountiful breakfast in our expansive and cozy dining area. Thank you for sharing your excellent feedback, and we hope to see you soon for another memorable stay.

10/10 Excellent

Terbert

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Terbert, it's fantastic to see such a positive rating for Hyatt House Parsippany. Our team members are delighted to hear that your stay went smoothly and we hope to welcome you back in the near future. Thank you for choosing us!

6/10 Okay

Catherine

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Catherine, it seems like your stay was neither particularly disappointing nor exceptionally satisfactory. We're committed to improving guest experiences and your feedback is vital in this endeavor. It's our hope that, should you visit the area again, you'll consider granting us the opportunity to provide an experience that better reflects or exceeds your expectations.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall excellent hotel, with spacious rooms and fantastic breakfast. I found the extra $15/night parking charge a bit sneaky as this was not clear when I booked the room. But everything else was wonderful.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Neil, we're thrilled to hear you appreciated the spacious rooms and breakfast at Hyatt House Parsippany. While all your praise is wonderful to read, we're sorry to hear about any confusion with the parking charge. We are always committed to ensuring our guest’s full awareness of any additional services and their costs. We're happy your overall stay was wonderful and we hope to welcome you back soon!

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Thomas, it's wonderful to see you had such a great experience at Hyatt House Parsippany. Our team is thrilled by your perfect rating. We look forward to welcoming you back on your next visit. Thank you for choosing us.

8/10 Good

jowanna

Travelled with family
Could use some detail cleaning
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
Jowanna, thank you for sharing your feedback. We always strive to offer a clean and comfortable environment, and it's clear some aspects were not to your satisfaction. Your comments regarding cleanliness will certainly be passed along to our team members to ensure improvements. We appreciate your patience and look forward to providing you with a better experience at Hyatt House Parsippany in the future.

8/10 Good

Natassia

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Thanks for the 4/5 rating, Natassia!We're happy you had such a lovely stay at Hyatt House Parsippany! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large for a 1 br suite. Nicely equipped kitchenette.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Mark, it's wonderful to hear that you appreciated the spaciousness of a one-bedroom suite at the Hyatt House Parsippany, as well as the well-provided kitchenette. We trust it contributed to a comfortable stay. Looking forward to welcoming you back in the future!

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have been a fan of Michael Hyatt and his brands for years. When possible I try to use their chain. I found a great deal on this hotel and spent well over a half hour telling my wife how we need to come here together. However, I wont be going back. What they do not tell you when you book is that you have to pay for parking. When I got to the front desk I was informed to use a third party app to pay for my overnight parking. This is an open parking lot, attached to the property and adjoining a strip mall (wich does not charge for parking) I questioned it and the man asked if I was a Hyatt reward member. I informed him that I thought I was but he could not find the account. He had me put my information on a form stating he would get me signed up. To me, that signified I did not have to worry about. The next morning I leave after an amazing breakfast and a friendly check out to find a parking ticket on my car. Not only did he not set me up but their "parking police" made sure to do through the lot, a lot which was only 1/4 full and issue a ticket. I called in to the front desk to ask about it and the tone and arrogance set me on fire "Well you failed to register your vehicle, so you got a ticket" There was no I am sorry let me see what happened. did anyone explain this to you nothing. I was treated like a criminal who tried to buck the system. If that was the case, I could have parked 25 feet over into the shopping center lot and avoided that fee all together.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 7, 2023
Michael, we sincerely apologize for the inconveniences you've encountered during your stay. Your comfort is of utmost importance to us, and we regret falling short of your expectations. We take your feedback seriously and want to address your concerns promptly.To ensure that we fully understand and resolve each issue you've mentioned, we kindly encourage you to reach out directly to a member of our hotel management team. Thank you for bringing these matters to our attention, and we appreciate your understanding as we work to improve your experience.

6/10 Okay

Linda

Travelled with group
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 9, 2023
Linda, thank you for your rating. Your feedback is essential, and we encourage you to share any additional details or concerns regarding your stay, helping us improve our guest's experiences. Our team is always eager to address any possible improvements.

10/10 Excellent

Priscillann

Business traveller
Liked: Cleanliness, room comfort
Great place like home
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Priscillann, we're excited to hear you felt at home at Hyatt House Parsippany. Our mission is to provide our guests with a comfortable stay and your feedback indicates we're achieving that. We look forward to inviting you back on your next stay.

10/10 Excellent

Cristi

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and affordable. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Cristi, it's wonderful to hear you found Hyatt House Parsippany to be impeccably clean and great value for money. Your endorsement is greatly appreciated and the team is thrilled to welcome you back for another superb stay in the future.

10/10 Excellent

Malcolm

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Malcolm, it's wonderful to hear you had a highly satisfactory stay at Hyatt House Parsippany. Our goal is to provide every guest with an exceptional experience. We hope to serve you again on your next visit. Thank you for your feedback.

10/10 Excellent

Meghan

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 17, 2023
Thanks for the perfect rating, Meghan!We're pleased to hear that you have fully enjoyed your stay at Hyatt House Parsippany, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Patrica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
There’s no indoor pool and my kids were excited for that. The property was nice and the staff was pleasant but that was disappointing.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Patrica, thank you for sharing your review. It is regrettable to hear that certain aspects of the property didn't fully meet your expectations, especially concerning the indoor pool which we currently do not have. However, we're glad to hear that overall you found the property pleasant and our team members to be warm and welcoming. We value your feedback and hope to have another opportunity to provide you with a more satisfying stay.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very helpful, friendly and knowledgeable about the area and made very good suggestions about what to see and where to eat. The breakfast was very good with lots of choices. We will stay here again when we’re in the area.
Stayed 7 nights in Nov 2023
Response from Customer Service on Dec 1, 2023
Marie, thank you for choosing Hyatt House Parsippany. We're glad to hear that our team members were instrumental in enhancing your experience, offering suggestions and providing a fulfilling breakfast. We look forward to welcoming you back on your next visit to the area.

6/10 Okay

Catherine

Liked: Cleanliness
Common areas not as expected from pictures
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Catherine, thank you for your feedback. It's unfortunate to hear the appearance of the shared spaces was different from what you anticipated based on our photos. It's important to us that every guest's experience aligns with our portrayal. We will take your comments into consideration as we continually aim to enhance our facilities. We hope you choose to stay with us again for an improved experience.

10/10 Excellent

wisline

Liked: Cleanliness, property conditions & facilities
It was good
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Wisline, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt House Parsippany!

6/10 Okay

Paris

Business traveller
Disliked: Amenities
The property was old and outdated.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Paris, thank you for your feedback. It is disheartening to know that our establishment didn't quite live up to your expectations. We continuously strive to improve and your feedback will certainly be taken into consideration. We appreciate your patronage and hope to better meet your expectations in the future.

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
We appreciate you taking the time to share your feedback, Jennifer.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort
Easy to check in and the room is very clean with a good breakfast in the morning !
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 5, 2023
Benjamin, it's great to hear about your wonderful experience at Hyatt House Parsippany! Our team members take pride in ensuring the rooms are spotless and delivering a satisfying breakfast. Thank you for taking the time to leave this review! We look forward to welcoming you back soon.

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, approaching and helpful when asking about shopping near by and public transportation. Property was clean, all appliances worked properly and the full breakfast provided for free had a variety of cold and hot food options and was very tasty. The chef was personable and came out of the kitchen daily and mingled with all of the guest. My 4 day start was beyond pleasurable and if ever visiting NJ again, that will be my place to stay!!!!!
Stayed 3 nights in Sep 2023
Response from Customer Service on Nov 4, 2023
Janet, thank you for taking the time to share your wonderful experience at Hyatt House Parsippany. It warms us to know that our team members were helpful and personable, and that you enjoyed the cleanliness of our property and the variety at our complimentary breakfast. Your kind words are appreciated and we cannot wait to welcome you back during your next visit to New Jersey.

8/10 Good

sarah

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 2, 2023
Sarah, thank you for your rating. We're pleased to know you had a satisfactory stay at Hyatt House Parsippany. We're always striving for excellence and your feedback matters to us. We hope to welcome you back soon for an even better experience.

6/10 Okay

RONALD

Travelled with partner
Disliked: Cleanliness
The breakfast offered was very good in assortment and quality. The $35/night parking fee would be fine in Manhattan but in Parsippany, a total rip off. Ice machine broken throughout our stay, no machines on each floor, you had to go to the kitchen for a bag of ice. Curiously, the bar always had a good supply of ice.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 22, 2023
Ronald, it's great to hear that you enjoyed our varied and high-quality breakfast assortment. We understand your perspective on the parking fee and we're constantly reassessing our amenities and their costs to provide the maximum value for our guests. Regarding the ice machine, we apologize for any inconvenience because of it not being in service during your stay. Our team continuously strives to ensure all facilities are fully operational. Thank you for your understanding and we look forward to improving your experience on your next stay.

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, hotel was clean. Easy parking and walking distance to restaurants.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
Jennifer, it's immensely pleasing to hear that your stay at Hyatt House Parsippany met your expectations. We appreciate your remarks about our immaculate facilities, convenient parking, and proximate dining options. Thank you for choosing us, and we hope to have the pleasure of serving you again on your next visit.

4/10 Poor

Verified traveller

Business traveller
They charge $15 a day to park in the parking lot of the hotel you are staying at. If you don’t register on the app and pay I guarantee they will tow you and get kick backs from the tow company. It’s Parsippany not nyc to charge to park your car in a empty parking lot.Just a hidden fee and greed at its finest. Cost of the room is more than sufficient to park your car in a hotel parking lot that you are staying at in Parsippany.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 17, 2023
We regret to hear about your concerns with the parking charges. While it's true that our parking policy is clearly communicated, we understand how such costs can cause frustration, especially in a setting that feels less urban. Our charges are in line with several similar accommodations in the area and aim to maintain a secure and well-maintained parking facility for our guests. Nonetheless, we truly value your patronage and will ensure your sentiment is communicated to our management team for review. We hope to have another opportunity to provide you with the quality stay you deserve.

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort
Great place
Great place to stay.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 16, 2023
Matthew, we appreciate your kind words and are thrilled that Hyatt House Parsippany met your expectations as a great place to stay. We trust that your next visit will be as delightful as this one.

8/10 Good

AnnMarie

Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 5, 2023
Thank you for sharing your thoughts with us, AnnMarie!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt House Parsippany. Thank you and have a lovely day!

4/10 Poor

Monica

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 14, 2023
We appreciate you sharing your concerns with us, Monica.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.