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Reviews of Montage Deer Valley

5 out of 5
Montage Deer Valley
9100 Marsac Ave, Park City, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 208 out of 283 reviews" "
Rating 8 - Good. 35 out of 283 reviews" "
Rating 6 - Okay. 23 out of 283 reviews" "
Rating 4 - Poor. 12 out of 283 reviews" "
Rating 2 - Terrible. 5 out of 283 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Britta

Stayed 1 night in Feb 2024

10/10 Excellent

MELISSA

Liked: Amenities

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Armen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Dec 2023

6/10 Okay

Negar Gholizadeh, San Jose

Travelled with family
Disliked: Staff & service
Hotel Management & Staff Members could use training
Stayed 4 nights in Dec 2023

6/10 Okay

Taft

Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and view of the beautiful snowy mountains right out your window :)

10/10 Excellent

Karsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love a montage hotel. Always so clean and beautiful
Stayed 1 night in Sep 2023

6/10 Okay

Brody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Montage is a fine property that is located in a beautiful valley to allow great scenic views. That said, price to stay infers that "fine" shouldn't be in this resort's vocabulary and overall the resort service was subpar even for a standard hotel. Few issues: As soon as we checked in, there was vibrating construction noise immediately above us; took 40 minutes to figure it out from hotel and then we were actually moved rooms. They upgraded room (good) and offered a meal credit that we never received (bad). During breakfast, there were 3 tables and 4 servers working, but our order was delayed for 35 minutes (without any word from a server). We had a ride scheduled a hour after we arrived, but due to delays only had 7 minutes to wolf down our food. (bad). Ultimately, we were comped a meal due to poor service (ok resolution, but totally avoidable). The pool staff forgot our food order (bad). Ultimately, we didn't have to pay for it (neutral, still hungry...). The areas around the building (such as the play area for kids) was just dirt graded without grass ($1000 of grass would make a huge difference). We had heard good things about Montage, but this was just a disappointment. For $1,000/night in the summer, there are MANY other options that we would revisit.
Stayed 3 nights in Jul 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with incredible attention to detail. The staff was warm, welcoming and helpful. We had a perfect stay.
Stayed 4 nights in Jul 2023

8/10 Good

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful property and the staff were all excellent. Our room was so lovely and comfortable. We loved our stay.
Stayed 1 night in Jul 2023
Response from Hazel Price - Rooms Administrative Assistant on Jul 15, 2023
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Jasmine

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay in every way
Stayed 2 nights in Jul 2023
Response from Hazel Price - Rooms Administrative Assistant on Jul 6, 2023
We are delighted that you enjoyed your visit and are looking to welcoming you back soon!

10/10 Excellent

Walter Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 4 nights in Mar 2023
Response from Hazel Price - Rooms Administrative Assistant on Apr 1, 2023
We are delighted that you enjoyed your visit and are looking to welcoming you back soon!

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and convenient. Friend staff but restaurant service is lacking.
Stayed 3 nights in Jan 2023
Response from Hazel Price - Rooms Administrative Assistant on Jan 17, 2023
Thank you so much for your feedback! We would very much like to learn more about where we missed your expectations in the dining outlets, so that we may create a better guest experience in the future. Please reach out if you are willing to share more information!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Amazing stay. We’re definitely coming back! The staff was terrific and the location was extremely convenient. The room was lovely and we enjoyed the restaurants. What a nice treat!
Stayed 4 nights in Dec 2022
Response from Hazel Price - Rooms Administrative Assistant on Jan 14, 2023
We are delighted that you enjoyed your visit and are looking to welcoming you back soon!

10/10 Excellent

Lydia, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hazel Price - Rooms Administrative Assistant on Apr 1, 2023
We are delighted that you enjoyed your visit and hope to welcome you back to the Montage Deer Valley again soon!

8/10 Good

Peter

Response from Hazel Price - Rooms Administrative Assistant on Apr 1, 2023
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest and most attentive staff I have experienced in the top resorts/hotels across the country
Stayed 5 nights in Dec 2022
Response from Hazel Price - Rooms Administrative Assistant on Dec 12, 2022
We are delighted that you enjoyed your visit and hope to welcome you back to the Montage Deer Valley again soon!

4/10 Poor

Joshua

Liked: Cleanliness
Disliked: Staff & service, room comfort
Awful
We frequent the montage where we live in laguna beach and we always have the best time with the best service and the best food. Montage deer valley fell extremely short of that to the point of utter disappointment. The only service that was great was the valet but we couldn’t even call down to get our car cause the phones in our room were broken. The service was non existent. The food, if it even made it to us, was terrible. I don’t recommend staying here. Or eating here. Or doing anything here.
Stayed 5 nights in Dec 2022
Response from Hazel Price - Rooms Administrative Assistant on Dec 12, 2022
Good afternoon, words cannot express our disappointment to learn you were unhappy with your stay. Your feedback is extremely valuable, and we would like to learn more details of your experience. We hope you will provide us an opportunity to welcome you back in the future.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Hazel Price - Rooms Administrative Assistant on Dec 12, 2022
We appreciate your feedback! We look forward to welcoming you back in the future.

4/10 Poor

Dominic, West Hills

Travelled with family and small children
Disliked: Cleanliness, staff & service
1) Concierge lacked follow up. We were constantly following up to ensure bookings were correct. At times they weren't. 2) Housekeeping was hit and miss. On 2 occasions we had to leave the room as they did not come after a number of hours. Only once did they leave water so we had to go to the front desk to request. 3) Construction occurred all 5 days we were there next door to our room. Hammering and pounding for hours 4) Both bathroom sinks were clogged. Toilet was clogged the last night of our stay. They did not have the staff to fix it and left us completely in the dark for an hour from midnight - 1am. Finally they gave us a key to a room next door to utilize the restroom. Our kids were sick the last day so that was quite an adventure in the middle of the night 5) Reservation at Daly's restaurant was a nightmare. 20 minutes without anyone even greeting our table. Waitress took our table when it wasn't her section. Kid's buffet wasn't refreshed for 30 mins. Waitress comped beverages and kids buffet. Other occasions to stop in at Daly's was similar in the fact that the staff was overwhelmed and things took forever. 6) Called for in room dining the night before. The next day it was 45 mins late and only came after we called. IT was comped but was met with many excuses. When food arrived we were still missing items. 7) Rooms are dated. Usb ports and TV had issues 8) Good bell staff Staff was really nice; however, we were so disappointed in the lack of execution and service
Response from Hazel Price - Rooms Administrative Assistant on Dec 6, 2022
Thank you, Dominic, for taking the time to share your experience with us. Words cannot express our disappointment to learn you were unhappy with your stay. Your feedback is extremely valuable, and we will utilize your review to improve in the following areas you mentioned. We hope you will provide us an opportunity to welcome you back in the future!

10/10 Excellent

David, BROKEN ARROW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes would be the beautiful scenery and the hotel staff. Very cozy resort. No dislikes.
Response from Madison Carlin, Group Rooms Coordinator on Nov 29, 2022
We are delighted that you enjoyed your visit and hope to welcome you back to Montage Deer Valley again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at other Montage properties our expectations were high. Deer Vally didn't disappoint! Great location. Great views. Great staff.
Stayed 5 nights in Nov 2022
Response from Madison Carlin, Group Rooms Coordinator on Nov 29, 2022
Thank you so much! We are so happy to hear that you enjoyed your experience at the resort. Please come back and see us again soon!

10/10 Excellent

Stephanie

Stayed 2 nights in Oct 2022
Response from Madison Carlin, Group Rooms Coordinator on Oct 26, 2022
Thank you for staying with us! We look forward to welcoming you back in the future.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Oct 2022
Response from Madison Carlin, Group Rooms Coordinator on Oct 21, 2022
Thank you so much! We are so happy to hear that you enjoyed your experience at the resort. Please come back and see us again soon!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. Nice hotel, nice staff, and awesome view!
Stayed 1 night in Oct 2022
Response from Madison Carlin, Group Rooms Coordinator on Oct 10, 2022
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations and the staff is above and beyond
Stayed 1 night in Sep 2022
Response from Madison Carlin, Group Rooms Coordinator on Sep 26, 2022
Thank you for taking the time to share your experience with us. We are thrilled you enjoyed your stay and we hope to welcome you back for another mountain getaway.

10/10 Excellent

Andrea, delray beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from Hazel Price - Rooms Administrative Assistant on Jan 17, 2023
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Montage. Excellent luxury resort and property. Excellent service. Just a beautiful place. And most importantly, Montage is very family friendly. Look forward to trying another one of their properties.
Stayed 7 nights in Aug 2022
Response from Madison Carlin, Group Rooms Coordinator on Aug 31, 2022
Thank you for taking the time to share your experience with us. We are thrilled your family enjoyed their stay and we hope to welcome you back for another mountain getaway soon!

10/10 Excellent

Neda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, beautiful view and great location. Friendly staff.
Stayed 2 nights in Aug 2022
Response from Madison Carlin, Group Rooms Coordinator on Aug 23, 2022
We are delighted that you enjoyed your visit and hope to welcome you back to Montage Deer Valley again soon!

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and high quality facility in a beautiful setting
Stayed 1 night in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Aug 3, 2022
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was wonderful! The only issues we had were that the beds were not as comfortable as expected in terms of bedding and pillows. Other Montage resorts (Palmetto Bluff and Laguna Beach) have more comfortable bedding. You need duvets, feather beds and more comfortable pillows. And, the air conditioning does not circulate air and blow hard enough so the room got warm at night. Often it was difficult to sleep. We love the customer service, amenities and cleanliness and maintenance! The room was nice and spacious. The employees were amazing! Our kids loved the activities! The shuttle service was wonderful. The food was expected for a resort such as this…we do enjoy the restaurants at Palmetto Bluff better though. I wish the prices were a little more reasonable and the food a little better quality with more options. Overall, we love this resort! Superb!
Stayed 3 nights in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Jul 26, 2022
Thank you for taking the time to share your experience with us. Your feedback is extremely valuable and we will utilize your review to improve in the following areas you mentioned. On the other side, we are delighted to learn that you enjoyed our property and experienced the many amenities we offer. We hope to welcome you back again soon!

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect !
Stayed 5 nights in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Jul 26, 2022
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Jul 26, 2022
Thank you for staying with us. We hope to welcome you back in the future!

10/10 Excellent

Jeffrey Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and view were great. The food at both restaurants was very good. We also enjoyed the nightly live music in the 6th floor fireplace area. The staff at the door/parking were very friendly and helpful.
Stayed 3 nights in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Jul 14, 2022
Thank you for taking the time to share your experience with us. We are thrilled you have enjoyed your stay and we hope to welcome you back for another mountain getaway.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Jul 14, 2022
Thank you for staying with us! We look forward to welcoming you back in the future.

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Madison Carlin, Group Rooms Coordinator on Jul 13, 2022
Thank you for staying with us! We look forward to welcoming you back in the future.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property and location. Excellent staff.
Stayed 2 nights in Jun 2022
Response from Madison Carlin, Operations Admin Assistant on Jun 10, 2022
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Hazel Price - Rooms Administrative Assistant on Jan 17, 2023
We appreciate your feedback! We look forward to welcoming you back in the future.

10/10 Excellent

Osiel, Weston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort on the mountain top with amazing amenities. Everything very classy and a very friendly and attentive staff. The upgrade to a suite at check-in was a very wonderful added touch of excellence. Worth every penny and will definitely be back to stay longer next time!
Stayed 1 night in Apr 2022
Response from Madison Carlin, Operations Admin Assistant on Apr 18, 2022
Thank you so much! We are so happy to hear that you enjoyed your experience at the resort. Please come back and see us again soon!

8/10 Good

Peyman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good instead of restaurant. All good quality are terrible( breakfast, lunch and dinner).
Stayed 3 nights in Apr 2022
Response from Madison Carlin, Operations Admin Assistant on Apr 11, 2022
Thank you so much for your feedback! We would very much like to learn more about where we missed your expectations in the dining outlets, so that we can create a better guest experience in the future. Please reach out if you are willing to share more information!

8/10 Good

william

Stayed 2 nights in Mar 2022

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Madison Carlin, Operations Admin Assistant on Feb 11, 2022
We are delighted that you enjoyed your visit and hope to welcome you back to Montage Deer Valley again soon!

10/10 Excellent

Enrique, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Jan 2022
Response from Madison Carlin, Operations Admin Assistant on Jan 31, 2022
We are delighted that you enjoyed your visit and hope to welcome you back to Montage Deer Valley again soon!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Disappoints
Montage is always a heavenly experience. The property is absolutely stunning, every restaurant was tasty and delicious, even the pastries at the coffee bar were outstanding. The shops they had were great and the SPA!! The spa was absolutely wonderful!!! The rooms are gorgeous and the staff wonderful!!
Stayed 3 nights in Dec 2021
Response from Madison Carlin, Operations Admin Assistant on Dec 24, 2021
Thank you so much for sharing your favorite amenities of the resort! We are so glad that you enjoyed your stay and look forward to welcoming you back!

2/10 Terrible

Mastaneh

Travelled with group
Disliked: Room comfort
Stayed 3 nights in Dec 2021
Response from Madison Carlin, Operations Admin Assistant on Dec 16, 2021
Thank you so much for your feedback! We would very much like to learn more about where we missed your expectations, so that we can create a better guest experience in the future. Please reach out if you are willing to share more information!

10/10 Excellent

Rose, Goleta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our time at montage deer valley. Everyone was super accommodating and so friendly. We will be back!
Stayed 2 nights in Dec 2021
Response from Madison Carlin, Operations Admin Assistant on Dec 16, 2021
We are delighted that you enjoyed your visit and hope to welcome you back to Montage Deer Valley again soon!

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleaning of suite was subpar..chips on the rug and dust on table/surfaces…
Stayed 4 nights in Nov 2021
Response from Madison Carlin, Operations Admin Assistant on Nov 29, 2021
Thank you for taking the time to share your feedback with us. We deeply apologize for the cleanliness of your suite during your stay. Your feedback is extremely valuable and we will utilize your review to improve. This information has been passed along to our Housekeeping department. We hope you will provide us an opportunity to welcome you back in the future!