Ratings based on 148 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
for Familiesby A verified traveller from Crestview 101
Posted 12-Aug-2013 on Hotels.com
1. No disclaimer before checking in that there was no air conditioning. 2. Window latch was broken and easily entered on the ground floor. 3. Inside doors would not latch. 4. Several windows were difficult to open. 5. Although I asked for a great view, I got the view of the entrance to the garage and lots of traffic.
1-Jan-2013 by Rudy
Thank you for your feedback, and I apologize for the issues that you encountered during your stay. We are working on a better form of communication in regards to aire conditioning prior to booking. We also have staff on call 24/7 to handle any maintenance issues including windows and doors. Unfortunately we can not quarantee any specific requests but try to accomadate as many of them as possible. If you would like to provide more details of our unit we would like to get these issues resovled. We hope you will visit again and let us rectify your last stay.
3-Jan-2013 by Rudy
Thank you for your feedback. We are working on better communication with guests in regards to air conditioning, because unfortunately a majority of our units are not equipped with AC. We have 24 hour staff on hand to assist with any problems, and I hope they were able to help with some of the issues you encountered. Since all of our units are individually owned, we unfortunately can not guarantee any requests, however we do make it a priority to accomodate them to the best of our ability. I hope that you will stay with us again in the future so that we can recify the issues you encountered during your previous stay.
for Everyoneby Justin from Nor Cal
Creastview disappointmentPosted 31-Jul-2013
Pros: Garage was nice, I can see that being a big bonus in the winter
Cons: Clean it! Replace the broken furniture, and put tile intend bathrooms.
Location: Good location
Where to start? First off the sofa bed was broken, ripped, stained, Chinese food wrappers stuck to the limp lumpy mattress. It was so bad I opted to sleep on the floor...of which was ripped, bunched up but relative stain free. The master bath floor had water damage, the coffee table was broken. Overall the condo needed lots of updating as it was beyond well worn. Oh and bucket of cigarette butts on the porch...disgusting!
1-Jan-2013 by Luis
Thank you for your feedback, we are always wanting to improve on our cleanliness, which it seems as though you did not experience. I apologize for the state in which you found your unit, and if you like to provide more details and let us know which unit you stayed in, we would like to get these issues resolved as soon as possible. We hope that you will visit us agian and allow us to rectify the cleanliness issues your encountered previously.
Recommendedby enjoy park city from slc ut
very nice stay and Hailey was excellentPosted 21-Jul-2013 on Hotels.com
same as above
for Couplesby A verified traveller
Posted 15-Jul-2013 on Hotels.com
for Everyoneby A verified traveller
90 plus degrees and no a/c!Posted 10-Jul-2013
Location: Nice...looked like lots to do in area.
Got to condo and tried to turn on a/c. After 10 minutes temperature rose 2 degrees. Contacted desk and was told unit did not have a/c and no condos with a/c were available. Called Expedia ,cancelled reservation and checked out.
1-Jan-2013 by Luis
Thank you for your feedback, and I apologize about the lack of communication in regards to air conditioning. We are working on making sure each guest is aware of this prior to booking and we invite you to visit our property again during cooler weather to experience all that we have to offer.
for Everyoneby linda from NorthOgden, Utah
Nice size condo but no AC!Posted 9-Jul-2013
Pros: Location was good, rooms were nice size, decorated nicely, and there were two bathrooms.
Cons: Air conditioning and Internet access
Didn't' find out there was no air conditioning until getting into the room and it was hot! Also on my print out it said there was wifi and when I called to find out if there was a code they told me there was no wifi for unit 101C. Except for those two things, it was Okay.
1-Jan-2013 by Luis
Thank you for your feedback, we are working on improving our communication and amenties for our guests. I apologize that you were not informed about the lack of air conditioning and we are taking steps to make sure everyone is aware of this prior to booking. In regards to the wifi, we are currently working on getting wifi community wide as an added convience. We hope that you will visit our property again and allow us to rectify the issues you encountered during your stay.
Recommendedby chris from utah
NO AC!!!!Posted 8-Jul-2013 on Hotels.com
The condo was at 82°f when we arrived. Come to find out it had no air conditioning to turn on. It came with 5 fans that we had turned on full power trying to cool place down with 80°f from outside. Between the heat and the noise I slept very little. I would appreciate to know if a unit does not have something major like that included up front. That's all I can comment on because it was uncomfortable. The staff was nice and the pool was clean. Thanks.
4-Jan-2013 by Rudy
Thank you for your feedback. We are working on making sure all features of the property are communicated clearly to each guest both prior to booking and at check-in. I apologize that this was not the case during your last stay. We hope that you will visit us again allow us to make up for any short comings.
Recommendedby Sue from Utah
Posted 8-Jul-2013 on Hotels.com
It was very nice but if you need air conditioning make sure you request it. Most of the condos do not have A/C
for Everyoneby Michelle from Magna, Ut
far exceeded our expectations.Posted 27-Jun-2013
Pros: it was very comfortable and décor was great
Cons: not going off site for the key. or being more clear on that . also make sure a/c is working when staff leaves.
Location: great views and lots of shopping.
we were not sure how this adventure was going to be as we have never stayed at a condo before. had a great time. air conditioner did not work and having to go off site to get the keys were the only negatives.
for Overnight Stay Before Destinationby Tyler from Utah
Crestview StayPosted 26-Jun-2013 on Hotels.com
Despite the confusing and poorly communicated off-site check in, my stay here was pleasant. The room was well kept, fully furnished, and had a great personal touch to it. Right next to great shopping, the highway, and a grocery store, it was perfect for what we needed. The price of accommodation also seemed very reasonable.