Exterior

Reviews of Paris Marriott Opera Ambassador

4 out of 5
Paris Marriott Opera Ambassador
16 Boulevard Haussmann, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 449 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alfredo

Liked: Cleanliness, staff & service
Everything was nice and pleasant. The only thing I would say was they had an issue with the temperature of the water and I felt it’s something that could’ve been resolved a lot sooner.
Stayed 4 nights in Feb 2024
Response from Mohamed FARID on Feb 23, 2024
Dear Alfredo, Thank you for your feedback, and we're delighted to hear that you had a nice and pleasant experience overall. We apologize for the inconvenience you experienced with the temperature of the water. Your comfort is our top priority, and we regret any delay in resolving this issue. Please rest assured that we will address this matter with our team to ensure prompt resolution of such concerns in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards, Mohamed FARID Guest Relations Supervisor

10/10 Excellent

josilu, Alexandria

Excellent service
Stayed 3 nights in Jan 2024
Response from Mohamed FARID on Jan 23, 2024
Dear Josilu,We are delighted to receive your feedback and learn that you experienced excellent service during your stay at Paris Marriott Opera Ambassador Hotel. Thank you for taking the time to share your positive thoughts with us.Our team is committed to providing the highest level of service, and it's truly rewarding to know that we could contribute to making your stay enjoyable. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know.We look forward to welcoming you back in the future, and until then, safe travels!Warm regards,Mohamed FARID Guest Relations Supervisor

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean hotel in a very centric area. Lots to do. staff is very friendly, rooms are clean, quiet. You are just a 20 min walk to the Louvre, St Germaine, and Montparnasse. Truly a great location.
Stayed 7 nights in Jan 2024

10/10 Excellent

Khaled

Stayed 3 nights in Jan 2024
Response from Maxime on Feb 5, 2024
Dear Khaled,Thank you for taking to reflect on the service quality delivered in our property and rating positively your overall stay experience with us. We would be delighted to welcome you agaoin.Sincerely, Maxime - Guest Relations Supervisor

4/10 Poor

wael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location
Stayed 4 nights in Dec 2023
Response from Maxime on Jan 3, 2024
Dear Ms./Mr. Wael,Thank you for sharing your experience at our hotel with the Expedia community.We were sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction, and we appreciate your valuable feedback which will help us delivering a higher level of service.We would like to take the opportunity to get in touch with you as we are very concerned about our customers' satisfaction. Could you send us further details about the reason you rated 2 out of 5 your experience, to guest.relations@parismarriottopera.com?Best regards,Maxime, Guest Relation Supervisor

8/10 Good

Joyce

Stayed 4 nights in Dec 2023
Response from Maxime on Jan 3, 2024
Dear Joyce,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,Maxime, Guest Relations Supervisor

8/10 Good

Vivek, new delhi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 5 nights in Nov 2023
Response from Maxime on Jan 3, 2024
Dear Vivek,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,Maxime, Guest Relations Supervisor

6/10 Okay

Glenn

Liked: Cleanliness
Stayed 9 nights in Oct 2023
Response from Maxime on Nov 5, 2023
Dear Mr(s). Glenn,Thank you for sharing your comments with the Expedia community, following your stay at the Marriott Opera Ambassador. From your rating, we understood your stay experience was below your expectations. We have shared your valuable feedback with the hotel team to continuously improve the service quality delivered to our guests.Sincerely,Maxime, Guest Relations Supervisor

8/10 Good

Clouise nmn Jackson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was great with one exception. Pre-arriving I requested on several occasions that we have joining rooms. Weeks prior to my arriving I spoke with several people they put it in the notes and once we arrived no one knew of anything and made no real push to fore fill the request.
Stayed 4 nights in Aug 2023
Response from Maxime on Sep 5, 2023
Dear Mr., Mrs. Clouise nmn Jackson le Orbitz,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had an overall pleasant time in Paris when staying with us. It was surprising reading your request for adjoining rooms was not addressed promptly and we would like to extend our apologies for such a negative experience. Besides, we are looking forward to welcoming you again in the future.Best regards, Maxime - Guest Relations Supervisor

2/10 Terrible

Roberto, BONITA

Travelled with family
Disliked: Amenities, property conditions & facilities
This property can’t possibly be a Marriott Hotel! Not possibly a four star hotel. Due to the issue of scalding and freezing fluctuating temperature of the shower we were moved to a different room, that’s where we noticed a message in the bathroom that stated that that issue was an ongoing problem throughout the hotel and when we complained they did not mention this. The second room had a sagging bed and a toilet room which was so small it was impossible to close the door. We were again moved to a different room which had a screeching sound anytime the bathroom door was opened or closed. We asked for the door to be fixed, we’re ignored until I had to go to the lobby and refused to accept that they would fix it the next day. The solution given was to keep the door open by way of cramming it shut with a stack of cardboard. They finally fixed the problem on the last day of the six day stay. We had two rooms the second one smelled like sewage only that my daughter who was staying there did not mention it until we checked out. She went to the gym and it was old and without air conditioning, one of the machines was out of order so there was only a treadmill and a few free weights. We wasted a lot of time changing rooms instead of sightseeing! The only good thing is the location!
Stayed 6 nights in Aug 2023
Response from Maxime on Sep 17, 2023
Dear Mr. ROBERTO,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We would like to take the opportunity to thank you for highlighting the different issues you experienced. Immediate action have been taken to address those issues.Sincerely,Maxime,Guest Relation Supervisor

8/10 Good

Ingrid

Travelled with partner
We were given a handicap room modified for a person in a wheelchair with no seating area as in the picture when we order the room. Mr. Sharif was extremely courteous and got us a better room but not until after six days of our 10 day stay. Food at the restaurant was very disappointing. I would read this hotel a three star hotel.
Stayed 10 nights in Aug 2023
Response from Maxime on Sep 5, 2023
Dear Ingrid,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had an overall pleasant time in Paris when staying with us. It was surprising reading your concerns were not addressed timely. Besides, we are looking forward to welcoming you again in the future.Best regards, Maxime - Guest Relations Supervisor

10/10 Excellent

Delisa

Stayed 3 nights in Jul 2023
Response from Maxime on Sep 5, 2023
Dear Delisa,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We were delighted to read you had a pleasant time in Paris while staying with us. We are looking forward to welcoming you again in the future.Best regards,Maxime, Guest Relations Supervisor

10/10 Excellent

Yoshinori

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was very happy with our stay and it was fantastic to have used the exective lounge. One thing I didn't like is that nobody give slipper and wordrobe on the day despite my wife asked to provide.
Stayed 2 nights in Jun 2023
Response from Maxime on Jul 4, 2023
Dear Mrs.,Mr. YOSHINORI SAN,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,Maxime, Guest Relations Manager

8/10 Good

Juana

Stayed 9 nights in Apr 2023
Response from Maxime on Jun 13, 2023
Dear Juana,Thank you for your comments following your stay at the Marriott Opera Ambassador. We are glad that you enjoyed your time. We have shared your valuable comments about your experience with the management team in order to continuously improve the quality of the service delivered to our guests.We would like to take the opportunity to get in touch with you as we are very concerned about our customers satisfaction. Please contact our Director of Operations Mr. Gregory Deslondes at ambassador@parismarriottopera.com or share with us your contact details as well as an appropriate date and time and we will be delighted to get back to you.Sincerely,Maxime, Guest Relations Supervisor

6/10 Okay

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As high as the room cost was, The breakfast should have been included It was good but very high in cost
Stayed 3 nights in Apr 2023
Response from Guillaume - Guest Relations Supervisor on May 17, 2023
Dear Gary,Thank you for taking the time to share your feedback on Expedia. We are pleased to see that you enjoyed your stay with us. On the other side I am sorry your experience with us did not fully meet your expectations especially regarding our rates. I shared your observations with our Management team to ensure we will work on the points you brought to our attention.We hope to welcome you again among us in the future.Best regards,Guillaume - Guest Relations Supervisor

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had a bathtub which was great. People please and helpful.
Stayed 2 nights in Apr 2023
Response from Guillaume - Guest Relations Supervisor on May 17, 2023
Dear Linda,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,Guillaume, Guest Relation Supervisor

10/10 Excellent

Elie

Stayed 1 night in Apr 2023
Response from Guillaume, Guest Relation Supervisor on May 17, 2023
Dear Elie,Thank you very much for taking the time to share your valuable feedback on Expedia. We are very pleased that you fully enjoyed your stay and we look forward to welcoming you again at the Paris Marriott Opera Ambassador Hotel.Best regards,Guillaume, Guest Relation Supervisor

10/10 Excellent

Jennifer, Northborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Guillaume on Apr 5, 2023
Dear Jennifer,Thank you for your feedback about your stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,Guillaume, Guest Relation Supervisor

8/10 Good

Nelcia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was lovely and clean. Staff was great polite and pleasant. Would definitely stay again.
Stayed 3 nights in Feb 2023
Response from Morgane on Feb 20, 2023
Dear Nelcia,Thank you for your feedback about your stay at the Marriott Paris Opera Ambassador. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wonderful staff! Our favorite place to stay when visiting Paris.
Stayed 11 nights in Jan 2023
Response from Morgane on Feb 13, 2023
Thank you for your feedback about your stay at the Marriott Paris Opera Ambassador. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

8/10 Good

Simone

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The water temperature was hard to control. Went from cold to HOT in a second. Don’t recommend for anyone traveling with children staying here. The two cleaning ladies were in room looking for
Stayed 2 nights in Jan 2023
Response from Morgane on Jan 23, 2023
Dear Simone,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

10/10 Excellent

Shamel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Wonderful location and walking distance to restaurants, shopping, metro station and entertainment.
Stayed 7 nights in Dec 2022
Response from Morgane on Jan 6, 2023
Dear Shamel,Thank you for your feedback about your stay at the Marriott Paris Opera Ambassador. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Rooms are spacious and comfortable. Staff were very helpful. Great showers. Loved the hot towel warmers in the bathroom. The brkfast buffet was excellent. Only downside is that the room walls are very thin. You can hear everything next door.
Response from Morgane on Jan 6, 2023
Dear Vicky,Thank you for your feedback about your stay at the Marriott Paris Opera Ambassador. We are delighted to see that you had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Morgane on Dec 26, 2022
Dear George,Thank you for your feedback about your stay at the Marriott Paris Opera Ambassador. We are delighted to see that you have had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

2/10 Terrible

eisa

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2022
Response from Morgane on Dec 7, 2022
Dear eisa,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

2/10 Terrible

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aron was the best so attentive and recommend it great places to eat. I’ll come back again is my 4th time staying with you guys.
Response from Morgane on Dec 6, 2022
Dear Maria,Thank you for taking your time to give us feedback by communicating to us through Expedia.com regarding your recent stay at the Paris Marriott Opera Ambassador Hotel. We are delighted to see that you had a pleasant stay with us and we hope that we will have the pleasure of welcoming you back soon.Best Regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was underwhelming but everything else was enjoyable.
Response from Morgane on Dec 5, 2022
Dear James,Thank you for your comment following your stay at the Marriott Opera Ambassador. We have shared your valuable comment about your experience with the management team in order to continuously improve the quality of the service delivered to our guests.Sincerely,

4/10 Poor

Brett Arthur, San Antonio

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was so bad, I’ve been hurting so bad. The property definitely needs updating. The rooms especially stale. I had problems with the AC keeping temperature. Also the shower would get real cold and then real hot, no fix. The location is fantastic, lounge is great and the people working there are really amazing. I won’t be staying again, until a proper renovation is done.
Response from Morgane on Nov 30, 2022
Dear Brett Arthur,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2022

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thre lobby is the best part of the place , the reception is not very accommodating. I didn't have any Heat in my room and when I called hey said I had to wait for a technician to fix it until the next day , they didn't offer me an extra blanket and didn't have another room to accommodate me with . The breakfast is very standard for Paris expectations as it's more like a fast food buffett. The towels are very poor quality and the walls are so thin you Dan practically hear every sound from neighbors . The fire alarm went off and there was no announcement all guests had to come out and not know what was happening . Very dissapointing property
Stayed 6 nights in Nov 2022
Response from Morgane on Nov 16, 2022
Dear Nathalie,Thank you for your comment.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

2/10 Terrible

Kay

Stayed 3 nights in Oct 2022
Response from Morgane on Nov 7, 2022
Dear Kay,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

4/10 Poor

Susan

Stayed 2 nights in Oct 2022

8/10 Good

Frances, Sudbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 nights. Our room was fabulous, booked an executive suite. The room was beautiful and incredibly spacious. Hotel had a delicious breakfast. It has a fabulous lounge with complementary drink and snack. Overall great experience!
Stayed 6 nights in Oct 2022
Response from Morgane on Oct 10, 2022
Dear Frances,Thank you for your feedback about your stay at the Marriott Paris Opéra Ambassador. We are delighted to see that you have had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

4/10 Poor

Shingyan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
During the check out, I was told they are going to charge me for more than $2800. I asked about what kid charges are these and was told it is the room and breakfast. I then told the front desk we booked through Expedia and everything was paid for and we never had breakfast at the hotel. The front desk staff said she talked to the manager and cancel the charges. I checked my credit card after I got home and there is a pending charge of the $2800 . I contacted Expedia 3 times and was told they cannot do anything and asked me to contact the hotel directly. (I don’t know why I would use Expedia in the future). The one day the pending charge disappeared and I was charged for $34 dollars (for the breakfast I didn’t have?). I contacted the credit card company to have the charge removed. Now I have a new card number and need to update all my online payment account. It is very disappointed on how marriot and Expedia handle my trip.
Stayed 6 nights in Sep 2022
Response from Morgane on Oct 10, 2022
Dear Shingyan,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

10/10 Excellent

Jeanne

Stayed 2 nights in Sep 2022
Response from Morgane on Sep 21, 2022
Dear Jeanne,Thank you for your feedback about your stay at the Marriott Paris Opera Ambassador. We are delighted to see that you have had a pleasant time in Paris when staying with us and are looking forward to welcoming you again in the future.Best regards,

2/10 Terrible

Khaled

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
blame You about this hotel!!!!! Only Expedia responsible for what happened in this hotel, I can't believe I can find a 5 star hotel like this at this time 2022 repulsive And ugly hotel
Stayed 12 nights in Aug 2022
Response from Morgane on Oct 10, 2022
Dear Khaled,Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris,Best regards,

4/10 Poor

Maria

Disliked: Staff & service, room comfort
A/C problems
When we checked in, our room was extremely hot, the A/C was not working right. We complaint and they moved us to another one. The second room's temp. was 25C; still warm, but at least It was tolerable. Definitely not to the standards you expect from a Marriott hotel.
Stayed 4 nights in Aug 2022
Response from Morgane on Sep 8, 2022
Dear Maria, Thank you for sharing your experience at our hotel with the Expedia community.We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service.We hope to have an opportunity to provide a better experience for your next visit in Paris.Best regards,

2/10 Terrible

Khaled

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't have any cooperation, Air conditioner not working, phone not working.and other things
Stayed 2 nights in Jul 2022
Response from Morgane on Aug 4, 2022
Dear Khaled, Thank you for your comment. We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service. We hope to have an opportunity to provide a better experience for your next visit in Paris, Best regards,

10/10 Excellent

Derik, Cowan Heights

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Close to everywhere walking distance to shopping
Stayed 4 nights in Jul 2022
Response from Morgane on Jul 29, 2022
Dear Derik, Thank you very much for taking the time to share your feedback on Expedia. We are pleased that you enjoyed your stay at the Marriott Paris Opéra Ambassador and hope to welcome you again for your next visit to Paris. Best regards,

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service and experience Do not book this hotel
Stayed 4 nights in Jul 2022

2/10 Terrible

Narathorn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air condition in my room did not work Only reception and concierge she and he are from Thailand so they help me to book restaurant
Stayed 2 nights in Jul 2022
Response from Morgane on Jul 22, 2022
Dear Narathom, Thank you for your comment following your stay at the Marriott Opéra Ambassador. We are glad that you enjoyed concierge service. We have shared your valuable comment about your experience with the management team in order to continuously improve the quality of the service delivered to our guests. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Mélanie on Jul 20, 2022
Dear guest, Thank you very much for taking the time to share your feedback on Expedia. We are pleased that you enjoyed your stay at the Marriott Paris Opéra Ambassador and hope to welcome you again for your next visit to Paris. Best regards,

2/10 Terrible

kimberly

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioner! My room was not ready so asked to come back. After 4 hrs, the room still not ready. Asked several people before I got my room. Ridiculous.
Stayed 1 night in Jul 2022
Response from Mélanie on Jul 20, 2022
Dear Kimberly, Thank you for your comment. We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service. We hope to have an opportunity to provide a better experience for your next visit in Paris, Best regards,

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked the location. Our biggest disappointment was the lack of air conditioning. Rooms would not cool below 78-80 degrees Fahrenheit. Terribly uncomfortable. Windows locked, could only open a few inches. We would not stay here again for this reason. Staff very nice and accommodating.
Stayed 9 nights in Jun 2022
Response from Mélanie - Reservations Department on Jun 27, 2022
Dear Jennifer, Thank you for taking the time to share your feedback on Expedia. We are pleased to see that you enjoyed the location during your stay with us. On the other side I am sorry your experience with us did not fully meet your expectations. I shared your observations with our Management team to ensure we will work on the points you brought to our attention for an immediate improvement. I hope to have you again with us in the future. Best regards,

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Perfect location, excellent service
Most everything was excellent including the gracious service, food and drink. The buffet breakfast was extensive and delicious. Only cons were very thin walls between rooms and a sewer smell in the bathroom at times. Nice room overall, though.
Stayed 4 nights in Jun 2022
Response from Mélanie, Reservations Department on Jun 13, 2022
Dear Nancy, Thank you for taking the time to share your feedback on Exepdia. We are pleased to see that you enjoyed the gracious service and our breakfast during your stay with us. On the other side I am sorry your experience with us did not fully meet your expectations. I shared your observations with our Management team to ensure we will work on the points you brought to our attention for an immediate improvement. I hope to have you again with us in the future. Best regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Darel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location next to Les Grands Magasins!
Stayed 4 nights in May 2022
Response from Mélanie, Reservations Department on Jun 13, 2022
Dear David, Thank you very much for taking the time to share your feedback on Expedia. We are pleased that you enjoyed your stay at the Marriott Paris Opéra Ambassador and hope to welcome you again for your next visit to Paris. Best regards,

2/10 Terrible

Abdullah

Disliked: Staff & service, amenities
1.To reach to the reception it takes at least 1hour or more. 2.To check in it took 1hour&checking out took 3 hours. They lost my coate with and my charger i got my coate back after 8 days and i did not get the charger but the said they will wire me the coast. I do not rcomonded We visit the reception daily &we looste minimum 1hour.
Stayed 8 nights in May 2022
Response from Mélanie, Reservations Department on Jun 13, 2022
Dear Abdullah, Thank you for your comment. We are sincerely sorry to read that your stay with us did not meet your expectations and will work accordingly for improvement. We are very concerned about our guests’ satisfaction and we appreciate your valuable feedback which will help us delivering a higher level of service. We hope to have an opportunity to provide a better experience for your next visit in Paris, Best regards,