Terrace/patio
Check availability

Reviews of Mercure Paris Tour Eiffel Grenelle

4 out of 5
Mercure Paris Tour Eiffel Grenelle
64 Boulevard De Grenelle, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 366 reviews" "
Rating 8 - Good. 130 out of 366 reviews" "
Rating 6 - Okay. 39 out of 366 reviews" "
Rating 4 - Poor. 16 out of 366 reviews" "
Rating 2 - Terrible. 17 out of 366 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Nirpakh

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and staff were all very friendly. Location for transport was perfect and only 15 minute walk from Eiffel tower.
Stayed 4 nights in Feb 2024

6/10 Okay

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Amandine Front office manager on Jan 27, 2024
Dear Marianne,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Tour Eiffel Grenelle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are sorry that our services did not meet your expectations, in order to always improve ourselves and better serve you in the near future, can you tell us more about your experience

10/10 Excellent

Man Ting

Liked: Cleanliness, staff & service, amenities
Very good location and super helpful staff. The only thing that I think the hotel should improve is to upgrade the plugs - u can’t charge with a cable directly; it is not USB plug built-in.
Stayed 2 nights in Nov 2023

2/10 Terrible

david

Travelled with partner
We had items taken from our luggage and the hotel has refused to take any responsibility This is not about the value of the items but the principle and we were able to illustrate where our items were because we had an air tag in the bag that was stolen and could show an address in Paris! They did not accept responsibility
Stayed 2 nights in Oct 2023

10/10 Excellent

Akin, Basel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & affordable
Stayed 1 night in Oct 2023

8/10 Good

Neville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a handy area and would recommend. Just be aware shuttles and taxi's are a nightmare because of another Mercure in the area. Staff were very helpful when we had such an issue..... twice
Stayed 4 nights in Sep 2023

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay overall. Recommended and will go back.
Stayed 1 night in Sep 2023

6/10 Okay

Emily K

Liked: Staff & service
Disliked: Cleanliness
Paris
The staff was very nice.. the carpet was very dirty. Location was good.
Stayed 5 nights in Sep 2023
Response from Amandine Front office manager on Sep 24, 2023
Dear Emily, Thank you for sharing your feedback. We regret to hear that we were unable to fully meet your expectations during your stay. The comfort and convenience of our guests is our utmost priority and we are dedicated to providing these to all our guests. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Paris hotel in every way!
Paris hotels can be a bit hit n miss, with many excusing themselves for tiny rooms and sub standard facilities by reminding you that "you must expect thees, eet eez Parree" However this hotel is the best! Location unbeatable, Metro outside the front door, Eiffel Tower an easy short stroll, lovely area, amazing friendly helpful staff, from receptionist welcome all the way up to chambermaid and housekeeping team. No joking! I'm as fussy as it gets when staying at and reviewing hotels. I couldn't find fault and this hotel is now definitely my "go to" Paris hotel. Well done Team Mercure Grenelle Dupleix. If you're looking for super comfy spacious luxury at a very fair price, You won't find better than this!
Stayed 2 nights in Aug 2023
Response from Amandine Front office manager on Sep 11, 2023
Dear Mr Cohen, Thank you very much for your recent stay at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience. We are delighted to know that you had an excellent and comfortable stay with us and particularly appreciate the impeccable service and friendliness of our team. It is always a pleasure to receive positive feedback. Rest assured that your wonderful comments will be shared with the whole team to serve as a motivation in continuing the quality of our service. We hope to welcome you back in the near future. Sincerely,

4/10 Poor

Marihan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is not clean
Response from Amandine Front office manager on Aug 19, 2023
Dear Marihan, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured that your comments have been shared to our team and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Sherri

Liked: Cleanliness, property conditions & facilities
Room was very good. Was an excellent location. The staff was helpful.
Stayed 3 nights in Jul 2023
Response from Amandine Front office manager on Jul 25, 2023
Dear Sherri, Thank you for taking the time to share your experience at the Mercure Paris Tour Eiffel Grenelle. We are delighted to know that you had an excellent stay with us. Looking forward to welcoming you back!Sincerely,

6/10 Okay

Mark

Stayed 3 nights in Jun 2023
Response from Amandine Front office manager on Jul 19, 2023
Dear Mark,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to sight seeing. Larger rooms than expected.
Stayed 3 nights in Jun 2023
Response from Sincerely, Amandine on Jun 25, 2023
Dear Melissa,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Yesenia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very small rooms, but decent
Stayed 6 nights in May 2023
Response from Sincerely, Amandine on Jun 25, 2023
Dear Yesenia,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sincerely, Amandine on Jun 25, 2023
Dear Susie,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Jerry, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
This property exceeded my expectations. Smaller rooms but overall nice.
Stayed 3 nights in Jun 2023
Response from Amandine Front office manager on Jun 12, 2023
Dear Jerry,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Hanxiong

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay for 6 nights - it was really close to all the attractions and I would definitely come back here again!
Stayed 6 nights in May 2023
Response from Amandine Front office manager on Jun 1, 2023
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Amandine Front office manager on May 22, 2023
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Richard, Boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Amandine Front office manager on Jun 1, 2023
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.Sincerely

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2023
Response from Amandine Front office manager on May 22, 2023
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful. The location was only a 10 minute walk to the Eiffel Tower. The rooms and hotel were clean and cute!
Stayed 4 nights in Apr 2023
Response from Amandine Front office manager on Apr 20, 2023
Dear Melissa, We thank you for your recent stay at the Mercure Paris Tour Eiffel Grenelle. It is pleasing to know that you had an excellent overall experience at our hotel. Your appreciation to our service is highly valued. We hope to welcome you back very soon.Sincerely,

10/10 Excellent

Christin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable. It was right next to the train station and we have a view of the Eiffel. I would stay here again.
Stayed 1 night in Apr 2023
Response from Amandine Front office manager on Apr 20, 2023
Dear Christin, We thank you for your recent stay at the Mercure Paris Tour Eiffel Grenelle. It is pleasing to know that you had an excellent overall experience at our hotel. Your appreciation to our service is highly valued. We hope to welcome you back very soon.Sincerely,

8/10 Good

colette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Walking distance to Effiel tower and mall and food spots
Stayed 3 nights in Feb 2023
Response from Amandine Front office manager on Feb 22, 2023
Dear Colette,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Dorina

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The whole experience was perfect. We checked in with ease, even though we only speak English. The staff was delightful and the rooms were so pretty with peak of the Eifel tower
Response from Amandine on Dec 2, 2022
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

2/10 Terrible

Emily

Disliked: Staff & service

6/10 Okay

Zahra, maple

Travelled with partner
Disliked: Staff & service
Good location close to Eiffel Tower but staff was not very helpful and friendly breakfast was so so location was okay
Stayed 3 nights in Oct 2022
Response from Sincerely, Amandine Front office manager on Oct 26, 2022
Dear Zahra, Thank you for your recent visit at the Mercure Paris Tour Eiffel Grenelle. We regret to hear that we were unable to meet your expectations during your stay. The comfort and convenience of our guests is our utmost priority and we are dedicated to providing these to all our guests. Your comments have been shared to our team and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence. We sincerely appreciate your feedback and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff very helpful and polite Room clean and spacious Great location to Eiffel Tower
Stayed 1 night in Oct 2022
Response from Sincerely, Amandine Front office manager on Oct 26, 2022
Dear Emma,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a delight
This hotel was very nice. The staff couldn’t have been more helpful and always endeavoured to assist when asked. The lobby was pleasant and inviting, the room we had (a premium room with a view of the Eiffel Tower) was very nicely furnished. The elevator that we were required to use (in order to access the 4th floor and above) was frustratingly slow and seemed to work randomly. The other elevator that had access to the 3rd floor and down to the gym was much more modern so hopefully the hotel are planning to upgrade the poorer version to match this. The gym itself was small and mainly cardio focussed with working and modern machines, some free weights or bars would have been a good addition. In our room, the television was large and modern. Frustratingly it was a smart TV with all the smart features disabled. The bed was comfortable, the bathroom was very nice and fitted with a combination shower and bath. The complimentary soft drinks provided in the room’s fridge were a pleasant surprise and the selection of teas were good.
Stayed 4 nights in Sep 2022
Response from Frances Miranda - Adjointe de Direction on Oct 13, 2022
Dear Guest,Thank you for your kind feedback regarding your stay at the Mercure Paris Tour Eiffel Grenelle. It is pleasing to know that you had an excellent overall experience at our hotel.We hope to welcome you back very soon.Sincerely,

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and proximity to Eiffel Tower (10-12 min walk). Metro right across the street was a plus!
Stayed 2 nights in Sep 2022
Response from Frances Miranda - Adjointe de Direction on Oct 13, 2022
Dear Guest, Thank you for taking the time to share your experience at the Mercure Paris Tour Eiffel Grenelle. We are delighted to know that you had an excellent stay with us. Looking forward to welcoming you back!Sincerely,

8/10 Good

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Frances Miranda - Adjointe de Direction on Sep 22, 2022
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and we look forward to welcoming you again soon. Sincerely,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient to most sightseeing spots. Friendly staffs and hospitality.
Stayed 2 nights in Aug 2022
Response from Frances Miranda - Adjointe de Direction on Sep 22, 2022
Dear Guest, Thank you for your recent visit at the Mercure Paris Tour Eiffel Grenelle. We are glad that you enjoyed your stay with us and it is a delight that you particularly appreciate the friendliness of our team as well as our location. Your appreciation to our service is highly valued. It is a pleasure to be of your service again in the near future.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Haleema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, nicest staff! Especially the two guys working in the front made the whole experience much better! Both went above and beyond to make us feel welcome! Staff is a 10/10, location is 10/10 , only a few minute walk from eiffel tower! So many cafes around the corner! I would come back!
Stayed 4 nights in Aug 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience. We are glad to know that you had an excellent stay with us and it is a delight that you particularly appreciate the impeccable service of our team as well as our location. Your appreciation to our service is highly valued. We hope to welcome you back very soon.

10/10 Excellent

Mandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. Friendly and helpful staff from receptionists to the housekeeper. The only thing that i dont like: no bum gun.
Stayed 2 nights in Aug 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience. We are glad to know that you had an excellent stay with us and it is a delight that you particularly appreciate the friendliness of our staff. Your appreciation to our service is highly valued. We hope to welcome you back very soon.

10/10 Excellent

Samantha

Stayed 1 night in Aug 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle and for taking the time to share your experience. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Baiju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing hotel and staff, forgot my passport & some money in the locker, housekeeping gave the passport & cash to the receptionist (ileina) , hope I have the spelling correct, kudos to the staff and appreciate every bit
Stayed 4 nights in Aug 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you for taking the time to share your experience at the Mercure Paris Tour Eiffel Grenelle. We are delighted to know that you had an amazing stay with us. Your appreciation to our service is highly valued. Looking forward to welcoming you back!

10/10 Excellent

Jagadeswara Rao, Chantilly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place, 10 min walk to Eiffle Tower, friendly staff and would recommend!
Stayed 2 nights in Jul 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you very much for your recent visit at the Mercure Paris Tour Eiffel Grenelle. We are glad to know that you enjoyed your stay with us and it is a delight that you particularly appreciate the friendliness of our staff. Your appreciation to our service is highly valued. Looking forward to welcoming you back!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you for sharing your positive feedback! We are delighted to know that you had an excellent stay with us. Looking forward to welcoming you back!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the Eiffel Tower
Stayed 4 nights in Jul 2022
Response from Frances Miranda - Adjointe de Direction on Aug 19, 2022
Dear Guest, Thank you for your positive feedback following your recent stay at the Mercure Paris Tour Eiffel Grenelle. We are glad you enjoyed your stay with us and hope to welcome you back again soon.

6/10 Okay

nahida

Stayed 2 nights in Jul 2022

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was a wonderful hotel, and I would defintiely stay here again. My room was perfect - it looked out onto the Eiffel Tower in the distance, and had a great view. It was extremely clean, and the bathroom was excellent. As a tourist, and a woman by myself, the location was very good. I felt safe walking around alone. There was a security guard outside the hotel the whole time. The metro is right across fhe street, and there is a taxi rank two streets down. The breakfast was very good too in terms of the selection and quality of the food. However, the service from the staff was terrible! The concierge appeared unable to secure me a taxi, twice, resulting in me missing the tour I had booked! She somehow managed to book a taxi for other guests!? She also declined to tell me that there were more than 15 taxis waiting all day, every day, at a designated point, two streets down and within easy and safe walking distance! The breakfast staff were also unhelpful and unfriendly at best! Despite this, I would definitely stay here again. They would do well to understand and to teach their staff; that tourists are the essence of their industry, as is communication whether it be in French, or English!
Stayed 3 nights in May 2022

10/10 Excellent

Ciara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, highly recommend!!
Amazing hotel for the price!! Such good location, 10 min walk from Eiffel Tower and metro line across the street. Such great eating places next door and we got a view of the top of the Eiffel Tower from our room without request in a standard twin room. Definitely recommend and would stay here again. Place was so clean and smelt amazing like a spa as u walked in. Staff was so friendly and super helpful!!
Stayed 3 nights in Apr 2022
Response from Amandine Front office manager on May 3, 2022
Thank you for your positive comments regarding your stay at the Mercure Paris Tour Eiffel Grenelle. We are delighted to know that you enjoyed your stay with us. Rest assured that you wonderful feedback will be shared with the whole team to serve as a motivation in continuing the quality of our service. We hope to welcome you back in the near future.

8/10 Good

Myriam, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the location of the property and as I stayed for 8 nights, I really valued having a view to the street. the room was very comfortable and clean. I would come back.
Stayed 9 nights in Jan 2022

8/10 Good

RYAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the proximity to the Eiffel tower and restaurants and shops. Comfortable stay. Would stay again
Stayed 5 nights in Jan 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022
Response from Amandine Cheffe de réception on May 4, 2022
Monsieur Robert, Nous vous remercions d'avoir pris le temps de partager votre expérience suite à votre récent séjour au Mercure Paris Tour Eiffel Grenelle. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Au plaisir de vous accueillir lors de votre prochaine visite à Paris.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Good location, clean and quiet room.
Stayed 1 night in Oct 2021

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Air conditioning didn't co well which was a requirement when I was bookingod
Stayed 3 nights in Jul 2021

8/10 Good

Malefetsane Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was relatively beautiful save for certain restrictions that were beyond control of the management of the hotel (COVID-19). I was initially not happy with the size and condition of the room I was offered upon my arrival. My attitude however changed when I was removed to an executive room on the same floor though the size was still similar. I was more intrigued by the manner in which staff try their best to satisfy clients and make their stay as much comfortable as possible. Cleanliness is pretty fair but an upgrade needs to be done in that regard.
Stayed 6 nights in Dec 2020