The hotel itself is fine however there were a few things that spoilt the experience. For instnace, on approaching rhe hotel, there is a great big underground parking area. You cannot park securely any closer to the building. So i did, only to find out that the hotel's parking is behind the building with no markings etc. ergo extra parking charges tonuse bothe the public and hotel parking. The other issue was my ALL status which affirded me a welcome drink. The reception staff was kind enough to suggest that as i was travelling with kids, this would cover a drink for us all. Given that we were dining out, i decided to redeem the welcome drink against some orange juice. Only to be seized up suspiciously by the restaurant staff marched back to reception and for the voucher be cancelled in favour of just one welcome drink (even then, there seemed to be a huge amount of confusion as to why i would be swapping the voucher for orange juice instead of an alcoholic beverage)....all this in front of my kids for whom i was principally getting the drinks. Not so welcoming. Other than that, a fairly vanilla stay.