Bed bugs, dirty and old. Do not stay at this hotel!
On day two of our stay we found a bed bug crawling across the bed! We caught it in a plastic cup from the bathroom and brought it to the reception, very grossed out.
We were moved to another, tiny room for the night, but there is a good chance that our luggage has bed bugs or bed bug eggs on it.
The next day we were moved again to a bigger room. When I asked for a partial or full refund, because we now need to fumigate or treat our suitcases, clothes and other items, I had a very unfriendly receptionist tell me “No, why would we do that?”
When I inquired about this via Expedia message to the hotel, they accused me of “misleading” them about the bed bugs, and that according to them there were none! Strange, when I caught a live bug in their room AND they fumigated the room we caught it in. We noticed the strong chemical smell the next day, when walking by the floor and door of our previous room, as well as towels draped around the door of that room.
This is hands down my worst experience in any hotel.
And here are other points to consider:
- carpets and furniture is dirty and old, out of the 1970’s
- the shower doesn’t drain properly, black mold at the bathroom ceiling
- unfriendly receptionists
- no air conditioner, very hot and stuffy in Summer
- very dirty and loud neighbourhood, does not feel safe.
Awful experience!!!!!