Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom TBD

Posted 16-Dec-2014
Pros: The environment was especially clean, tranquil, friendly and just wonderful overall.
Cons: It's out of the hotel's control, but the frequency of the silverline shuttle, cleanliness and safety of the stop at the airport needs to be addressed
Location: There is not much to do near by except Aeroville mall and the airport, yet getting to Paris centre is quite easy
First off, if you want to wake up to see the Eiffel tower outside your window and all that jazz, this isn't the place for you. Everyone else, this is the place for you. Everyone from the bellhop and cleaning crew to the manager on the floor was extremely helpful and nice. The buffet was pretty hearty and beats all but three buffets I've seen in my travels in France. The bar environment and service was attentive and extremely nice. The rooms were extremely clean and comfortable. My wife is use to having facilities for tea and coffee in her room before she starts the day. That was not available the first day, but the hotel made sure it was available and ample the rest of the trip. All and all, I highly recommend this place, especially if you prize some down time and peace after running all over Paris. Cheers
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to the airport

Posted 11-Nov-2014
Pros: spacious, comfortable room; printing off boarding passes; free shuttle to/from airport
Cons: coffee in the rooms
We stayed at this hotel after our time in Paris to be convenient to the airport for an early morning flight. We arrived via train to the airport rather late in the evening but caught a free shuttle to the hotel, and the shuttle also conveniently took us to our terminal the following morning. The staff was friendly and helpful- we were glad to be able to print out our boarding passes in the business center in the lobby area. The hotel is lovely, and after days in a rather small room in Paris with a very small bathroom, the large room and bathroom was a treat!
Comment from Hotel Management
26-Nov-2014 by Gautier PY, Hotel Management
Thank you for sharing your experience on Expedia. We value your positive feedback as it is always a pleasure to hear from a satisfied guest. We would like to thank you for sharing your experience with us. Providing a personalized service to our guests is one of our major values and we are delighted that our service was up to your expectations. However we have noted your comment regarding the coffee facilities in room and I am glad to inform you that this one of our project. Indeed we have purchased some in order to provide a certain category of room with it. We appreciate your taking the time to share your experience with us and hope to welcome you back again in the not-too-distant future. Sincerely, Yann GILLET General Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Great hotel very nice accommodations next to CDG

Posted 10-Nov-2014
Pros: Proximity to hotel. Very comfortable bed.
Cons: Airport shuttle is crowded.
Beautiful facility with very nice staff, excellent beds. The only downside is the airport shuttle can get a bit crowded and the ride is a bit long to Terminal 2.
Comment from Hotel Management
11-Dec-2014 by Gautier PY, Hotel Management
Thank you for sharing your experience on Expedia. We value your positive feedback as it is always a pleasure to hear from a satisfied guest. We would like to thank you for sharing your experience with us. We are delighted to hear that you found our beds very confortable and our staff very helpful. Providing a personalized service to our guests is one of our major values and we are delighted that our service was up to your expectations. However we have noted your feedback about our shuttle and we would like to apologize for this. We appreciate your taking the time and trouble to share you experience with us and hope to welcome you back again in the not-too-distant future. Sincerely, Yann GILLET General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Tokyo

空港乗り継ぎとしては申し分ないホテル

Posted 9-Nov-2014
翌日早朝のミラノ便に乗り継ぎのため宿泊しました。部屋も清潔で、プールジムも使用でき施設的には文句無しです。しかし、CDGからホテルへのシャトルバスの乗り場が少し分かりにくく、距離があるので、乗り継ぎには、そこがネックです!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Swindon

Excellent hotel near the airport

Posted 16-Oct-2014
I travelled with a colleague on a business trip. The hotel was very convenient as we arrived late in the evening. The staff were very friendly and helpful. We both had excellent rooms with access to the Regency Club (an unexpected pleasure). We didn't get the opportunity to try the Regency in the evening as we stayed in Paris with our clients.
Comment from Hotel Management
23-Oct-2014 by Gautier PY, Hotel Management
Thank you for sharing your experience on Expedia. We value your positive feedback as it is always a pleasure to hear from a satisfied guest. We would like to thank you for sharing your experience with us. Providing a personalized service to our guests is one of our major values and we are delighted that our service was up to your expectations. We appreciate your taking the time and trouble to respond to the questionnaire and hope to welcome you back again in the not-too-distant future. Sincerely, Yann GILLET General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Guanta

ParisCDGHyatt

Posted 14-Oct-2014
Pros: Everything.
Cons: none
Location: No need, that is exactly why is so ggod, provides everything for short stays.
Top qualifications, attention to mobile travelers is excellent.
Comment from Hotel Management
21-Oct-2014 by Gautier PY, Hotel Management
Thank you for sharing your experience on Expedia. We value your positive feedback as it is always a pleasure to hear from a satisfied guest. We would like to thank you for sharing your experience with us. Providing a personalized service to our guests is one of our major values and we are delighted that our service was up to your expectations. We appreciate your taking the time and trouble to respond to the questionnaire and hope to welcome you back again in the not-too-distant future. Sincerely, Yann GILLET General Manager
3 out of 5
by A verified travellerfrom 千葉

空港からそれほど近くもない・・・・

Posted 28-Sep-2014
Pros: 特になし。 しいて言えば値段が比較的リーズナブル。
Cons: (他ホテルとの共用の)空港バスの乗り方の案内(表示、インフォ)
Location: 空港から車で15分、周りには何もなし。
夜、パリ」到着なので市内への移動は翌日として空港近くのホテルに宿泊。 ホテルまでの巡回バス(他ホテルとの共用)の乗り場が到着ターミナルから遠いこと、またその乗り場が 非常にわかりづらい事、また、空港からホテルまでそれほど近くはないこと(バスで15分ほど)…等々で 期待したほどあまり便利ではなかった。 また一階にあるレストランで夕食を取ったが味は今一、今二?
3 out of 5
Recommended
by Richard W.from FR

Hôtel plutôt cher et décevant

Posted 15-Sep-2014 on Hotels.com
Nous avions choisi cet hôtel car sur leur site web, ils précisaient qu'ils avaient une navette pour se rendre à l'aéroport. En fait, il s'agit d'une navette collective desservant plusieurs hôtels : 40 minutes pour se rendre à l'aéroport Terminal 2 ! L'isolation phonique laisse à désirer : nous entendions (trop bien) les avions depuis notre chambre. Bref, nous avons passé une mauvaise nuit. Quant au restaurant Apollo, nous avons choisi la formule buffet qui est très décevante. La qualité des mets était médiocre, du niveau d'une cantine scolaire, mais pas au même prix.La chambre était toutefois satisfaisante et confortable. Nous ne reviendrons pas dans cet établissement, pourtant très onéreux, mais aux prestations plus que moyennes.
Comment from Hotel Management
10-Oct-2014 by Yann Gillet, Hotel Management
Nous vous remercions d'avoir partagé votre expérience sur Trip Advisor. Nous sommes navrés d'apprendre que vous ayez eu une telle expérience pendant votre séjour chez nous. Nous sincèrement désolés des problèmes que vous avez pu rencontrer avec notre service de navette and nous comprenons votre déception. Nous avons conscience de cette situation et que nous devons réellement nous améliorer sur ce point, tant au niveau de la signalétique qu'au niveau de la rotation. Soyez assuré que nous travaillons dessus afin de fournir à nos clients un meilleur service. De plus, nous avons bien noté votre commentaire sur notre buffet et nous en sommes désolés. Votre retour a été revu avec Jimmy, notre Chef. Nous sommes attachés au bien être de nos clients et sommes navrés d'avoir failli pendant votre séjour. Nous vous remercions encore d'avoir partagé votre expérience avec nous; votre retour nous permettra de nous améliorer. Nous espérons vous accueillir prochainement. Bien cordialement, Yann GILLET Directeur Général
2 out of 5
Recommended
by Andreasfrom Oslo

No electricity in the plugs!

Posted 9-Sep-2014 on Hotels.com
No electricity in the plugs at the room - forgot to refill water in the minibar. Good breakfast!
Comment from Hotel Management
9-Oct-2014 by Yann Gillet, Hotel Management
Thank you for sharing your experience on Expedia. We would like to apologize for the experience you have been through during your stay in our hotel. We sincerely regret the problems you experienced with the minibar not being refilled. Please rest assured that your feedback has been reviewed with our F&B Director. Providing a personalized service to our guests is one of our major values and we are sorry to hear that we failed with you. We appreciate that you have shared your experience with us, as your feedback will assist us in monitoring and improving our service levels. We hope to welcome you back for a stay that meets all your expectations. Sincerely, Yann GILLET General Manager
4 out of 5
Recommended
for Families
by A verified traveller

Great hotel

Posted 15-Aug-2014 on Hotels.com
Nice hotel.