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Reviews of Reims Hotel

2 out of 5
Reims Hotel
32, Rue d'Aubervilliers, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 305 reviews" "
Rating 8 - Good. 134 out of 305 reviews" "
Rating 6 - Okay. 74 out of 305 reviews" "
Rating 4 - Poor. 16 out of 305 reviews" "
Rating 2 - Terrible. 13 out of 305 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Pierre Mikecs AD REIMS HOTEL on Mar 18, 2024
Cher Joseph,Nous tenons à vous exprimer notre sincère gratitude pour avoir pris le temps de partager votre expérience et pour la note de 4/5 que vous nous avez attribuée. Votre retour est extrêmement précieux pour nous, car il nous aide à nous améliorer constamment et à offrir un service de qualité optimal à nos clients.Nous sommes ravis de lire que votre séjour parmi nous a été agréable, mais nous sommes également déterminés à mériter un score parfait lors de votre prochaine visite. Nous sommes convaincus que nous pourrons vous offrir une expérience encore plus mémorable pour mériter pleinement un 5/5.Encore une fois, nous vous remercions chaleureusement pour votre évaluation et votre confiance en notre hôtel. Nous attendons avec impatience votre retour et nous nous efforcerons de rendre votre prochain séjour inoubliable.

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very friendly staff and comfortable beds.
Stayed 2 nights in Mar 2024
Response from Pierre Mikecs AD REIMS HOTEL on Mar 11, 2024
Dear Joseph,Thank you very much for your kind words about our hotel! We are delighted that you enjoyed your stay with us and that you found our hotel to be up to your expectations.It is always nice to know that our guests appreciated the comfort of our beds and were pleased with the warm welcome from our staff. We continually strive to create a welcoming and friendly atmosphere for all our guests, and your positive feedback encourages us to continue our efforts.We look forward to welcoming you back in the near future and to providing you with an equally enjoyable, if not better, experience during your next stay with us.Once again, thank you for your kindness and support. Yours sincerely

2/10 Terrible

Phende tsomo

Stayed 2 nights in Jul 2023

6/10 Okay

Timothy

Travelled with family
Nice place, bit basic - but TERRIBLE area
This is a really hard place to rate - the hotel is ok, a little basic, but trying very hard to please. However, the area it is in is abysmal. We booked it quickly without much research, mostly based on hotels.com rating of 7.4/10, and we arrived about 9pm on a July weekday with two small kids. There were drug dealers operating openly just down the street and about a 100 metres or so from the entrance 20+ homeless people living on stained mattresses under the overpass of Stalingrad tube station. The street was quite rowdy and did not feel safe. Thus, the hotel kept its front door locked and buzzed you in. We had to go out to eat, and walked about 20 mins south to get away from the worst of the area, but halfway through our meal a wild-haired and unwashed man leaned through the open window of the restaurant, naked to the waist and clearly stoned, asking for money. When I said no (I had only cards on me) he turned away and we saw the four open sores on his back, each about 2 inches wide. Not easy to explain to my kids. I have travelled regularly for my work for the last 17 years and have stayed in a wide variety of places, but can't recall ever staying anywhere more rough. The hotel is trying hard, and is ok - but do not come here in the evening with children. I think the surprisingly high 7.4/10 review comes about because the hotel are trying so hard, and there is no question asked here by hotels.com about the area the hotel is in, hence my middle voting all the way.
Stayed 1 night in Jul 2023

10/10 Excellent

Jesmeet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Didnt think based off the photos the hotel would be that good. Staff was great and helpful.
Stayed 2 nights in Apr 2023
Response from Reims Hotel on May 30, 2023
Dear mr. Jesmeet,Thank your for your lovely feedback ! It's a pleasure to hear that everthing was good during your stay. We hope to see you soon.Best regards, Reims Hotel

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel room for my husband and he showed up and there was no room available. They said they called me but they never did. I have yet to get a refund.
Stayed 1 night in Oct 2022
Response from Dylan POLONIE / Deputy Director on Oct 20, 2022
Hello Mrs Firempong,First of all I would like to tell you that we are sorry not to have been able to welcome your husband in our establishment.On October 17, 2022, we had a computer failure which caused our software to malfunction.This breakdown, while we were full to release places without our agreement.Once the technical problem was solved, we immediately tried to call you, we also called Expedia to cancel the reservation.In addition, it was a payment on site, which means that if we could have accommodated you, you would have paid directly with us. Expedia card did not provide us with any card allowing us to debit the amount in advance.Hoping to see you again in our establishment one day in order to be able to satisfy you, please accept our apologies.Kind Regards,Dylan POLONIE / Deputy Director Reims Hotel Paris32 Rue d'Aubervilliers 75019 Paris

10/10 Excellent

Amadou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Devesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

malka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for price and location.
Hotel was great. Breakfast was good as well. Staff was awesome. Unfortunately for us, we did not like the travel from Gore du Nord train station to hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly modern hotel in outer area of Paris
Great hotel for our family’s last night in France. Easy to get to from the Stalingrad metro station,so it was convenient to both Gare de l’est as we came in from eastern France and Gare du Nord the next morning when we headed to the CDG airport. Very spacious rooms, and when we booked a room with three beds for our family we actually got two adjoining rooms, one with a large queen bed and a twin and one with two twins, which also meant we had two bathrooms! Such a bonus for our family of four at the end of our two week trip. The rooms and bathrooms were very modern in decor and features, and the beds were the most comfortable of our whole trip (and maybe even the most comfortable of any of our trips in France) The optional breakfast was convenient and had more than just the traditional French pastries, bread and coffee - the slices of cheese and ham and the yogurts added protein that my Keto husband much appreciated. The staff was very friendly and helpful. The only thing that keeps me from giving all super happy smiley faces was neighborhood, which is sort of mixed ethnic and more urban feeling than neighborhoods more in the center of Paris, But to be honest even that wasn’t a problem once we settled in. We never felt unsafe and my husband and son walked down the street to the Himalayan/Asian restaurant to get takeout (definitely a great addition to the neighborhood). We would definitely stay there again if we were needing to stay outside of the inner arrondiments of Paris.
Stayed 1 night in Jun 2019

6/10 Okay

Sylvia

Stayed 1 night in Jun 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant stay at Reims Hotel.
The Reims Hotel staff were all thoroughly pleasant and very helpful. We were able to drop off our bags before checkin, and pick up later in the day having checked out. This made our visit much easier without having to take bags around. Hotel is well placed for access to all transport links. We didn't feel 'comfortable' coming back to the Hotel later than 21:00, although security measures taken by the hotel made you feel very safe. The room was clean and adequate for our needs, fresh towels provided everyday. Housekeeping did an excellent job. The only draw back were the very firm mattresses, we would have preferred something a little softer especially after a long day walking round Paris sightseeing. Wi-fi reception was good.
Stayed 3 nights in Sep 2018

4/10 Poor

Alexandra

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel has no air conditioning!!!!!’ Very uncomfortable when the weather is hot.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These walls can talk
The hotel was fine, but the walls were paper thin. We could hear every sound (talking, coughing, etc) from the neighbors all night. I likely wouldn’t return just for that. The noises were so clear that it made us leery of making any sounds or. Ovenwnta for fear of disturbing the other guests.
Stayed 1 night in Sep 2018

8/10 Good

Lorraine

Paris
We did enjoy our stay , customer service was excellent , rooms were clean , beds were comfortable . Each room should have a small, fridge , coffee pot ,Microwave and Iron .
Stayed 4 nights in Sep 2018

8/10 Good

Rachel, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and updated. Lobby is staffed 24 hours with locked door that you get buzzed into so we felt very safe staying there. The staff was welcoming and helpful with our stay and storing our luggage while we toured before and after our stay. The room was a little hot for some and fine for other. A TV is provided but only had French subtitles so we couldn’t really watch shows easily.
Stayed 2 nights in Jul 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Overall we had a great stay! We were welcomed by the guest service agents at check-in and she was very friend. The rooms were clean and comfortable. The AC wasn't adjustable but they provided us with a fan which helped. Great hotel!
Stayed 2 nights in May 2018

6/10 Okay

SOMY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok Room On Paris Budget...BUT!!
I booked the room based on the reviews of other vacationers + the affordable cost considering it's Paris. Other hotels were going for $300+ a night vs. this one $200. My overall stay at the Reims Hotel was average overall. The room itself was clean and the beds (2 doubles) were ok as one of the bed was a cott and not a true bed. Ok, fine. The front desk service people were friendly and helpful when asked questions about shops nearby. However, that said, our stay started off on the wrong foot. Our check in was at 2 pm but the room was not ready. Ok, delays happen no big deal. What really went downhill was that we did not have wi-fi connection four our ENTIRE 2 day stay!! And the worst part was that the day desk person, Caroline, kept giving excuses about technical problems and how it wasn't their fault that the internet connection was non-existent....how is it NOT the hotel's fault????...we had to walk 3-4 blocks to other restos/places to try and get free public wi-fi connection. When we checked out I asked her if we would be compensated for the fact that we were in a foreign city and obviously needed internet connection to help us navigate/plan our stay in Paris and surprise she refused to take responsibility and offer any assistance whatsoever. Stay here only if you are in desperate need for accommodation BUT without professionalism and WI-FI! 5/10
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for not expensive
The hotel area is not very nice but the hotel is very nice and new. The beds are confortable.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

10/10 Excellent

Mick , Savannah, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, awesome staff, very comfortable.
First of location, location, location. 2 minute walk to Stalingrad Metro station and you have access to the whole city. Very close to Gare Du Nord, which if you take the train from CDG, you'll arrive there. Staff is very friendly and all speak English, but if you want to practice your French, never a bad time to start. Room itself is small, but very comfortable. Nice shower, nice bathroom, for the ladies a hair dryer. I do recommend getting their breakfast, its only 8 euros a day. Europe is very expensive, and even 8 euros is a bargain. This is not a hotel in what you would be used to in America, however, if you go to Paris to hang out in your hotel room, Reims is not for you. I would definitely stay again when I am in Paris, and would recommend to everyone who enjoys simple comfort, and great location.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable & clean hotel with a great staff. Not located in a heavily touristy area, but very easy to reach the center via metro. As I was in Paris for work, the hotel was situated one block from our meeting room, but also quite close to the North and East Train stations, which may be of interest for people looking to stay near these major transport hubs.

8/10 Good

PP, London

Liked: Cleanliness, property conditions & facilities, room comfort
Modern hotel
Although the hotel seems out of the way, the centre is just 20 mins away by metro. There are nice places to go and eat or drink near the canal. Also as the hotel is being renovated the rooms are new and seemed like they'd never been used. The building works however do not affect the stay as it's only during the day and the room is further from that area anyway. Overall great experience and excellent value for money in Paris. Would definitely stay there again

6/10 Okay

Sue, NSW, Australia

Liked: Cleanliness, staff & service
Hotel good
Hotel is good, but getting to it from the railway requires you to go through a dirty area. The street the hotel is on if OK.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel. Staff are excellent and helpful. Room was large and comfortable.

4/10 Poor

Regina, NYC

Disliked: Cleanliness, property conditions & facilities, room comfort
What do you want for that price?
The room was cramped and things were broken. The Wifi didn't work all week and they didn't seem at all interested in fixing it. Not a very interesting neighborhood. But hey, it was cheap and the staff was nice.

8/10 Good

Paola, London

Liked: Cleanliness, staff & service, room comfort
The hotel is very well communicated with all.
The hotel has an ideal localization being just 5 minutes walking from the subway, and you are connected with all the city super fast! There's a very good store with very friendly people just 2 minutes away from the hotel in the same direction of the metro and you can get milk, water, soft drinks, candies etc. the room was nice and very clean and the staff is friendly. The heating system and the internet worked excellently.

8/10 Good

Mr Nurudeen Onaolapo, Nigeria

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy beds
We had a nice time during our stay in the hotel. The room was very clean, the bed was comfortable while the receptionist was friendly except that the Wi Fi did not work for most the the time we were at the hotel. We stayed for only one night though

10/10 Excellent

Jon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good

10/10 Excellent

Andrew, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly English staff
The service was superb, and the staff were very very helpful, Breakfast though could have more variety

8/10 Good

stephensp, London

Liked: Cleanliness, staff & service, property conditions & facilities
QUALITY OF HOTEL
For cheap Reims isn't bad. There are a few things I wasn't happy with, it would have been nice to have been provided with an electric kettle and cups. Parking turned out to be very expensive, I would never take a car again unless parking is part of the package. I must admit though I liked the Reims, next time I would check out a more up-market hotel that provides breakfasts etc, because by the time we paid for these things there didn't seem to be a great deal of difference in some of the prices. Having said that it really depends on how long I would want to stay.

2/10 Terrible

Michelle, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel!
This hotel was in a bad location, metro was close however it was 30 mins to get to city center. The surrounding area was very dirty and it did not feel safe. The rooms were small and not clean. I asked for double bed and got two seperate twin beds. The shower was broke and not at all clean, I had a horrible night of sleep (what I did get). I only stayed for one night but was charged for three, I do not recommend this hotel!!!

10/10 Excellent

Zataak, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location; Nice room
It was at great location. Very close to stalingard station. You can reach to any attraction site within 20-30 mins at max. Hotel staff is as helping as they can be. Rooms are in good condition, comfy beds, hot water in shower, and good working heating. 5 out of 5 by me.

6/10 Okay

Kerwin, London

Liked: Cleanliness, staff & service, room comfort
Hotel Reims my view.
The Hotel is in a working class area of Paris. Stalingrad but near to the metro. The staff are north African and very friendly and helpful. We enjoyed the room and it was convenient for what it was.

6/10 Okay

Dan, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean but bad location
The hotel was good for the money but the location was really rough. Lot of gangs hanging around outside the building and is a bit of a rough area. Unless you want to get a taxi everywhere I would advise to stay more central

4/10 Poor

gabz, UK

Disliked: Property conditions & facilities, room comfort
Did Not feel safe at all ! ! ! ! !
Had no issues with the staff and the hotel was close to the Metro which is what i wanted BUT I did not feel safe at all in this neighborhood. Room was very small with no AC to speak off which meant that the room was to hot to get a good night sleep. Asked for a fan which didn't help and when i tried to open the window the smell and noise from out side just made it harder to sleep. People were on the street till 3/4am the whole time I was there (3nights in totle) and the smell of urine was everywhere outside. I would not stay here again

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place
So not stay here. No A/C Broken furniture Bathroom smells of mold Terrible, unfriendly staff Non-working outlets Noisy street Not a nice neighborhood The bathroom is so small that you have to sit sideways, as the front of the toilet is only a couple of inches away from the shower stall. We complained and they have us a different room, after much grumbling. The new room was the same, so it wasn't that we got a lemon room. It is a lemon hotel. We left after one night instead of the six we reserved. It took me that one night to book a proper hotel (Holiday Inn Montparnesse - recommended) I travel on a budget 10+ weeks each year in Europe. This is the worst place I have stayed. The next runner up was a fleabag hotel in Barcelona, but at least that was in a good area.

6/10 Okay

Verified traveller

Liked: Cleanliness
Clean room, very close to Metro.
We spent two nights here, it isn't as bad as some of the reviews it has received. Friendly staff and really close to the metro (exit 3). The room was cleaned each day and we had no problems at all. The area may make some people a little nervous as it isn't really in 'tourist Paris'. Its more of a working class area but again, we had no problems. There is a nice bakery next door and a little cafe on the corner. For the price and its location to the metro is is worth it. Travelers with a bigger budget could obviously something something more upmarket but this suited all of our needs.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

right, ngh

Liked: Cleanliness, staff & service
Rough Hood
Staff was friendly enough. watched our bags all day after checkout. very tough neighborhood tho. lots of noise at night on the street from drunk people.

8/10 Good

Tomek, Raleigh, NC, USA

Liked: Cleanliness, staff & service, room comfort
Travelers hotel
Good hotel for people who use it for sleeping. Close to metro, Gare du Nord and walking distance to Sacre-Coeur. Lots of small stores and bars around to explore and taste the real Paris.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for Eurostar & Sightseeing
Friendly, helpful service, available all hours-English spoken.Security good. Within walking distance Gare du Nord, metro, stores, bars & beach along side canal. MontMatre visible from room. Room clean with all required amenities including free Wi-fi. breakfast available. Worry free stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Single women do not stay here
No problems with the hotel or staff, handy to the metro. Room was small but very clean. Bed was the most uncomfortable I have ever slept in, in any hotel.If you are a single woman I would not advise you to stay in this area as it is very unsafe at night, day time is Ok. I am a single woman. I would not stay anywhere in this area again.

2/10 Terrible

Trent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at this Hotel
This Hotel was not at all like it was advertised. It was hot and the AC didn't work. The room was smelly. The owner had a party outside our window and they were noisy and smoking and filling our room with cigarette smoke until 3am. Do not go here. It was a nightmare. They didn't speak good English. They were not workable or helpful.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Stalngrad metro station
A typical close-to-main-station atmosphere but a convenient hotel

4/10 Poor

Per

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Friendly and serviceminded personal. The hotel was situated close to a metro station. The room was clean and had free WiFi. Negative was that the room was extremely small and the bed was not comfortable at all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort