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Reviews of Hotel Libertel Gare de l'Est Francais

3 out of 5
Hotel Libertel Gare de l'Est Francais
13 Rue Du 8 Mai 1945, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 1003 reviews" "
Rating 8 - Good. 420 out of 1003 reviews" "
Rating 6 - Okay. 81 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staffs.
Stayed 1 night in Mar 2024
Response from Francesco PITARI - Adjoint de Direction on Mar 28, 2024
Dear Sir,Thank you for taking the time to share your feedback.We are delighted to hear that our front desk staff exceeded your expectations with their friendliness, and that you found our room cleanliness and hotel condition to be very satisfactory. It's truly rewarding to know that our service and room amenities were a highlight of your experience, and we take pride in offering the best to our guests.While you did not mention any specific negative experiences, we are always attentive to any concerns our guests may have and are continuously working to ensure a comfortable and enjoyable stay for all. Your feedback is invaluable as it helps us maintain the high standards you’ve enjoyed at Libertel Gare De L'Est Francais.We are glad that the efforts of our international staff to provide a welcoming environment have not gone unnoticed. Our team strives to create a memorable experience for our guests through their dedication and service.We look forward to seeing you again. Best wishes,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Christopher, South Croydon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, really modern and clean, friendly and helpful staff. Well located.
Stayed 2 nights in Mar 2024
Response from Francesco PITARI – Adjoint de Direction on Mar 19, 2024
Dear Sir,Thank you for such a positive review of your stay.We're delighted to hear that you appreciated the modernity and cleanliness of our establishment, as well as the helpfulness and friendliness of our staff. It's wonderful to know our location contributed positively to your stay, providing convenience and proximity to key transport hubs. We hope to welcome you back.Best wishes,Francesco PITARI – Adjoint de Direction

4/10 Poor

Somto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I found the guys at the reception a bit unfriendly. I was given a room that faced the busy road which was really noisy. I was woken up a few times and couldn’t go back to sleep.
Stayed 1 night in Mar 2024
Response from Francesco PITARI - Adjoint de Direction on Mar 15, 2024
Dear Sir, Thank you for taking the time to let us know your opinion of your recent stay.We're pleased to hear that you found our hotel's cleanliness to be impeccable and that the condition of our establishment met your expectations. We truly appreciate your kind words on these aspects. We regret to hear, however, that your experience with our service did not meet the high standards we strive for. We're also sorry to hear that noise from the nearby road disrupted your sleep. While our hotel is ideally located in the center of Paris with easy access to transportation, we understand that the city's vibrancy can sometimes be a double-edged sword. For future visits, we may recommend requesting a room on the quieter courtyard side, which our guests often find more conducive to a restful night.We hope you will consider staying with us again in the future. Best regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Francesco PITARI - Adjoint de Direction on Mar 12, 2024
Dear Sir, We'd like to thank you for this positive feedback about your stay in our hotel.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from Francesco PITARI – Adjoint de Direction on Mar 21, 2024
Cher Monsieur,Merci pour ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado, limpio, excelente atención.
Stayed 1 night in Feb 2024
Response from Francesco PITARI – Adjoint de Direction on Feb 26, 2024
Apreciado Señor, Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Nos alegra mucho saber que la ubicación del hotel fue de su agrado y que la limpieza cumplió con sus expectativas. Es un placer para nosotros que la atención recibida por nuestro equipo haya sido excelente y hayamos contribuido a una estancia agradable.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Francesco PITARI – Adjoint de Direction

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but noisy
Stayed 2 nights in Feb 2024
Response from Francesco PITARI – Adjoint de Direction on Feb 26, 2024
Dear Madam,We would like to thank you for taking the time to leave this review about your recent visit.We're delighted to hear that you found our hotel's condition to be immaculate and experienced outstanding service from our team. It is heartening to know that our efforts to maintain the hotel's historical charm and provide excellent guest service are appreciated. We acknowledge your comments regarding the noise levels and understand that they can impact the comfort of your stay. Our central location, while convenient for exploring Paris, does come with the vibrancy of city life, including traffic and the hustle and bustle of the nearby stations. To ensure a restful experience, we recommend our quiet courtyard-side rooms for a more tranquil environment during future stays.All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Francesco PITARI – Adjoint de Direction

8/10 Good

Lira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay in hotel Libertel. The staff upgraded our room and we could stay comfortably. This hotel locates right in front of Gare de l’Est and easy to access many places by metro.
Stayed 4 nights in Feb 2024
Response from Francesco PITARI – Adjoint de Direction on Feb 23, 2024
Dear Madam,Thank you for sharing your experience with us.We're thrilled to hear that our team's gesture of upgrading your room added to the comfort of your stay. It's wonderful that you appreciated our prime location, conveniently situated just moments away from Gare de l’Est and a short stroll from Gare du Nord, providing easy access to numerous metro lines for exploring the city. Our staff is delighted to be recognized for their friendliness and dedication to providing international hospitality. We are always attentive to our guests' needs and work diligently to maintain the high standards of our historic Parisian establishment.It would be a pleasure to welcome you again. Best regards,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Orleans, Lasalle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a few steps from the Garre de L’Est. Special thanks for the front desk clerk Razan.
Stayed 1 night in Feb 2024
Response from Francesco PITARI – Adjoint de Direction on Feb 20, 2024
Dear Guest,Thank you for taking the time to review your visit.We're thrilled to hear that our prime location near Gare de L’Est greatly contributed to your satisfaction. It's also rewarding to know that Razan at the front desk provided memorable service. We appreciate your positive feedback on the cleanliness of our hotel and the condition of our facilities. While you mentioned room amenities could be improved, we're proud to offer a variety of amenities such as complimentary French and international press, and we always aim to ensure our guests have a comfortable stay.We hope to welcome you back to Libertel Gare De L'Est Francais in the future. Best regards.Francesco PITARI – Adjoint de Direction

10/10 Excellent

Olivier

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Francesco PITARI – Adjoint de Direction on Jan 15, 2024
Cher Monsieur,Merci de partager votre expérience.Nous sommes heureux que vous ayez apprécié votre séjour.Nous sommes désolés que les équipements n'aient pas été à la hauteur de vos attentes. N'hésitez pas à vous rapprocher de notre réception, qui peut en fonction des demandes, y répondre favorablement.Merci de souligner le professionnalisme de notre équipe qui s'efforce d'être toujours disponible pour nos clients. Nous leur transmettrons avec plaisir.Bien cordialement,Francesco PITARI – Adjoint de Direction

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located for Gare du Nord and Gare de l’Est stations. Standard room is very compact but clean.
Stayed 3 nights in Jan 2024
Response from Francesco PITARI – Adjoint de Direction on Jan 11, 2024
Dear Jasmine, Thank you for your kind feedback on your stay.We're pleased to hear that you found our location convenient for your travel needs, being close to both Gare du Nord and Gare de l’Est. Additionally, we're glad that the cleanliness of our rooms met your expectations. We understand that the compact size of our standard rooms may have been a concern for you. Our hotel offers different room sizes, and we strive to provide accurate descriptions to ensure guest expectations are met. We appreciate your feedback as it helps us to focus on what is important to our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Brian kristoffer

Travelled with family and small children
Liked: Cleanliness, amenities
Location is nice. Room is clean ang most of the bus is all there and train. Staff are super cool.
Stayed 5 nights in Dec 2023
Response from Francesco PITARI – Adjoint de Direction on Jan 2, 2024
Dear Brian Kristoffer,Thank you for taking the time to share your opinion with us.We're delighted to hear you appreciated our prime location, with easy access to buses and trains, ensuring a convenient stay right in the heart of the city. It's also wonderful to know that our team's friendliness contributed positively to your stay. Cleanliness is a top priority for us, and your recognition of our high standards is much appreciated.We look forward to welcoming you back in the future.Kind regards,Francesco PITARI – Adjoint de Direction

8/10 Good

Jahmai-Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Francesco PITARI – Adjoint de Direction on Dec 26, 2023
Cher Hôte,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Au plaisir de vous compter de nouveau parmi nous,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Teresa

Stayed 4 nights in Dec 2023
Response from Francesco PITARI – Adjoint de Direction on Jan 15, 2024
Dear Teresa,Thank you for taking the time to leave your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Francesco PITARI – Adjoint de Direction

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Great location across from train station. Area is not nice, however.
Stayed 3 nights in Dec 2023
Response from Francesco PITARI – Adjoint de Direction on Dec 18, 2023
Dear Mark, Thank you for reviewing your stay at our hotel.We're delighted to hear that you found our staff to be very helpful; our team strives to provide exceptional service to all our guests. It's also great to know that our location right across from the train station contributed positively to your stay, offering convenient access to transportation. We regret to hear that the surrounding area did not meet your expectations. While the hotel is centrally located, we understand that urban environments can have a diverse mix of areas, and we hope this aspect did not detract significantly from your overall experience.We hope that you will return on a future occasion. Best regards,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Francesco PITARI - Adjoint de Direction on Dec 11, 2023
Chère Madame,Nous vous adressons un grand merci pour votre retour.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité. Cordialement,Francesco PITARI - Adjoint de Direction

4/10 Poor

Sabah

Stayed 2 nights in Nov 2023
Response from Francesco PITARI - Adjoint de Direction on Dec 28, 2023
Dear Sabah,Thank you for taking the time to share your feedback with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Francesco PITARI – Adjoint de Direction on Dec 5, 2023
Dear Christopher,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Minda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here and found the staff to be friendly and accommodating. Room was clean and the beds comfortable. We arrived earlier than expected and were able to check in early to freshen up after a long flight. When we left they stored our bags for us while we explored a bit more of the city until it was time for us to catch our train. This hotel is very easily accessible by public transportation which made it easy for us to get to different areas of the city.
Stayed 1 night in Nov 2023
Response from Francesco PITARI - Adjoint de Direction on Dec 4, 2023
Dear Minda,Thank you for sharing your opinion of your stay with us.We're delighted to know our friendly and accommodating staff made a positive impact on your stay. It's great to hear the cleanliness of our rooms and comfort of our beds contributed to a restful visit. We're also pleased that our early check-in option allowed for a more relaxing start to your stay and that our luggage storage service added convenience to your exploration of Paris. Our prime location with easy access to public transport is indeed one of the aspects our guests appreciate the most.We hope to see you again soon. Best wishes,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The hotel was really nice. The employees were super kind and the hotel was clean. It is also in a great location if you take the Eurostar.
Stayed 3 nights in Nov 2023
Response from Francesco PITARI – Adjoint de Direction on Nov 29, 2023
Dear Caitlin,Thank you for sharing your review.We're delighted to hear that our staff's kindness made a positive impression and contributed to the enjoyment of your stay. It is pleasing to note that the cleanliness of our hotel met your expectations, as our team works hard to maintain high standards. The convenience of our location, especially for Eurostar travelers, is indeed one of the aspects our guests appreciate the most.We look forward to welcoming you back. Kind regards,Francesco PITARI – Adjoint de Direction

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Francesco PITARI - Adjoint de Direction on Nov 28, 2023
Dear Bryan,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of seeing you again in the future. Kind regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Hotel was lovely - great comfort and value for money (especially in comparison to London city hotels) bed very comfortable and bathroom modern and clean - area was not the best and it’s a noisy area however neither caused us an issue on our trip. Great little supermarket next door for essentials and we walked to all the main attractions, and the transport links made it easy to come and go …
Stayed 2 nights in Nov 2023
Response from Francesco PITARI – Adjoint de Direction on Nov 21, 2023
Dear Rachel, We appreciate your feedback.We're delighted to hear that you found the hotel to be a great value with comfortable accommodations and a modern, clean bathroom. It's wonderful to know that our efforts to provide a comfortable stay are appreciated. We understand that the vibrant location of our hotel can bring about some noise, and we strive to mitigate this with soundproofing measures. For guests sensitive to noise, we recommend requesting a room on the courtyard side for a quieter experience. We're glad that this aspect did not significantly impact your stay and that you were able to take advantage of the convenient supermarket next door and the hotel's proximity to main attractions and transport links.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards,Francesco PITARI – Adjoint de Direction

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Weekend
Anniversary weekend away in Paris
Stayed 2 nights in Nov 2023
Response from Francesco PITARI – Adjoint de Direction on Nov 21, 2023
Dear Andy,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Michael, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The area is across from one of the main train stations and down the street from another major train station. The metro/subway is downstairs and maybe a quarter block away. Bakeries close by. The rooms are small for US, normal for Paris. Some rooms have larger bathrooms than others. Our particular room had a cruise ship sized bathroom. The breakfast was also good. Only had it one day as I liked to go to the bakeries. There is a grocery store next door that has great fresh squeezed orange juice in the morning. All in all, I liked the hotel. We didn't have any issues getting to anywhere from here.
Stayed 3 nights in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Nov 20, 2023
Dear Michael, Thank you for sharing your point of view.It's wonderful to know that our central location near major train stations and metro access was convenient for your travels around the city. We're also glad that the nearby bakeries and the grocery store added to the enjoyment of your stay. We acknowledge that our rooms are cozy, reflecting the typical Parisian charm, and we're pleased that you found our breakfast offerings to your liking. We understand that the size of the bathroom was smaller than expected, which is often the case in historic buildings in Paris. However, we strive to ensure that all our guests have a comfortable stay, and we regret any inconvenience this may have caused you. For future visits, we would be happy to assist you in selecting a room that meets your preferences for space and comfort.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Ahmet Ozkan, Bowling Green

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the most convenient location around to gares. You can walk any attraction from here and make a few pit stops at bakeries. The bus, metro and every mean of transportation is already available at the hotel neighborhood. More importantly, it is a very clean hotel.
Stayed 3 nights in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Nov 2, 2023
Dear Ahmet Ozkan,Thank you for positively reviewing your experience.We are delighted to hear that you appreciated our convenient location near the train stations and various means of transportation. It's great to know that you were able to enjoy the nearby bakeries and easily access the attractions around Paris. We also appreciate your kind words about the cleanliness of our hotel.We look forward to seeing you again.Kind regards,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property near Train Stations. Gare de l’Est is across the street which made it so convenient to get where we wanted to go. Super clean. Outstanding service. Will stay here again. Highly recommend it for the value.
Stayed 3 nights in Oct 2023
Response from Francesco PITARI - Adjoint de Direction on Oct 25, 2023
Dear Holly,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you found our property outstanding and appreciated its convenient location near Gare de l'Est and Gare du Nord. It's great to know that you enjoyed the cleanliness of our hotel and the exceptional service provided by our friendly international staff. Your recommendation means a lot to us, and we are glad that you found our hotel to be of great value.We look forward to welcoming you back on future visits. Kindest regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Dinu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Oct 23, 2023
Dear Dinu,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope we have the pleasure of seeing you on many more occasions. Best regards,Francesco PITARI – Adjoint de Direction

6/10 Okay

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alarm was on at5am on our 2 nd nite that we couldnt have a good sleep
Stayed 4 nights in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Oct 23, 2023
Dear Guest,Thank you for taking the time to review your stay.We are glad to hear that you found our hotel clean, comfortable, and well-maintained. Our dedicated staff works hard to ensure that our guests have a pleasant stay.We apologize for the inconvenience caused by the alarm on your second night. We understand how important a good night's sleep is for our guests, and we are sorry that this incident disrupted your rest. We will investigate the issue and take necessary measures to prevent such occurrences in the future.We hope to welcome you back. Best wishes,Francesco PITARI – Adjoint de Direction

8/10 Good

Stacey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Oct 18, 2023
Dear Stacey,Thank you for positively reviewing your stay.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.It would be a pleasure to welcome you back. Best wishes,Francesco PITARI – Adjoint de Direction

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Oct 18, 2023
Dear Elizabeth,Thank you for sharing your review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again. Best wishes,Francesco PITARI – Adjoint de Direction

8/10 Good

Yamilex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuarto limpio, un poco pequeño.
Stayed 2 nights in Oct 2023
Response from Francesco PITARI – Adjoint de Direction on Oct 16, 2023
Estimada Yamilex, Muchas gracias por hacernos llegar sus impresiones de su reciente estancia en nuestro hotel.Nos complace saber que encontró la habitación limpia y que nuestro servicio cumplió con sus expectativas. Agradecemos sus amables palabras sobre estos aspectos.Lamentamos que haya encontrado la habitación un poco pequeña. Tenemos diferentes tipos de habitaciones con distintos tamaños para adaptarnos a las necesidades de nuestros huéspedes. En su próxima visita, no dude en consultar con nuestro personal sobre las opciones de habitaciones más amplias, como nuestras habitaciones Privilège o Family, que podrían ser más adecuadas para su comodidad.Gracias por su confianza y esperamos verle pronto de regreso. Un saludo muy cordial,Francesco PITARI – Adjoint de Direction

2/10 Terrible

Alie

Disliked: Cleanliness, property conditions & facilities
BED BUGS!!!!! Don’t stay here.
Stayed 2 nights in Oct 2023
Response from Francesco PITARI - Adjoint de Direction on Oct 13, 2023
Dear Alie,Thank you for taking the time to share your feedback with us.We appreciate your feedback on our service and are glad to know that our staff was able to meet your expectations. However, we are deeply concerned about your mention of bed bugs. Please rest assured that we take cleanliness and hygiene very seriously, with daily housekeeping in all our rooms. We have already taken all the appropriate measures to ensure the comfort and safety of our guests.We hope to welcome you back for a return visit.Kind regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location which is very close to the metropolitan! The only downside is the room size. It is very small. I was sharing a room with my sister and I believe for 1 person room would be perfect, but for two- it’s pretty tight.
Stayed 6 nights in Oct 2023
Response from Francesco PITARI - Adjoint de Direction on Oct 11, 2023
Dear Indira,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you appreciated our great location near the metropolitan. It makes exploring Paris convenient for our guests.We understand that you found the room size to be small for two people. Our Confort rooms are indeed designed for 2 guests, but we also offer larger room options such as Privilège, Club, and Family rooms for a more spacious stay. We apologize for any inconvenience this may have caused during your stay and appreciate your feedback.The entire team hopes to have the pleasure of seeing you again on a future occasion. Kind regards,Francesco PITARI - Adjoint de Direction

6/10 Okay

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
The hotel is a short walk to both train stations. It’s clean and updated, close to many cafes and restaurants. The one issue I had was it smelled like smoke in the room even though it was a nonsmoking room.
Stayed 1 night in Sep 2023
Response from Francesco PITARI - Adjoint de Direction on Oct 2, 2023
Dear Katherine,Thank you for your review.We are glad to hear that you appreciated our convenient location near train stations, as well as the cleanliness and modern facilities of our hotel. It's great to know that you found our proximity to various cafes and restaurants enjoyable as well.However, we are concerned about the smell of smoke you mentioned in your nonsmoking room. We would like to assure you that our hotel is 100% non-smoking, and we take this policy very seriously. We apologize for any inconvenience this may have caused during your stay and will investigate the issue to ensure it does not happen again.We do hope that we have the pleasure of welcoming you back in the future. Kindest regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing, close to train and subway stations. Staff was very nice and helpful. Daily breakfast was fantastic. Entire hotel was very clean.
Stayed 4 nights in Sep 2023
Response from Francesco PITARI - Adjoint de Direction on Oct 2, 2023
Dear Raul,Thank you for this kind review.We are thrilled to hear that you appreciated our prime location near train and subway stations, making it convenient for your travels. Our friendly and helpful staff is always eager to assist our guests, and we are glad that they made a positive impact on your stay. It's great to know that you enjoyed our daily breakfast offerings and found the hotel to be very clean.We hope to welcome you back in the future.Best wishes,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Claudia

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 25, 2023
Dear Claudia, Thank you for taking the time to share your review with us.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Francesco PITARI – Adjoint de Direction

2/10 Terrible

Tyrene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Francesco PITARI - Adjoint de Direction on Sep 22, 2023
Dear Tyrene, Thank you for taking the time to share your positive review.Unfortunately, it seems that we did not meet all of your expectations. We do carry out works whenever necessary and appreciate all feedback from our guests as it helps us to highlight areas for improvement.We look forward to welcoming you back again in the future. Kind regards,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! So clean, right across from the station, lovely staff, classy place. I highly recommend, especially if you have a train to catch at Gare de l'Est... Good restaurants right nearby, too.
Stayed 1 night in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 19, 2023
Dear Anna,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that you found our hotel clean, conveniently located, and our staff friendly. Our prime location near Gare de l'Est and Gare du Nord indeed makes it easy for our guests to catch trains and explore nearby restaurants. We appreciate your recommendation and are glad that our efforts to provide a comfortable and enjoyable stay were successful.We hope to see you again soon, Kind regards,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Nice and clean and modern. Friendly staff.
Stayed 1 night in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 18, 2023
Dear Helena,Thank you for this great feedback about your recent stay.We are delighted to hear that you found our hotel clean, modern, and appreciated our friendly staff. Our team works hard to maintain a welcoming atmosphere and provide excellent service to our guests. It's great to know that you enjoyed the amenities in your room as well. We always strive to offer a comfortable and enjoyable stay for all our guests.We look forward to welcoming you again soon.Best wishes,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Kamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Libertel
The hotel is well located near la gare de l'est and la gare du nord and close to all the shopping areas. it is very clean and the staff are very friendly. The rooms are very spacious and comfortable
Stayed 1 night in Sep 2023
Response from Francesco PITARI - Adjoint de Direction on Sep 15, 2023
Dear Kamel,Please accept our sincere thanks for this kind review.We are delighted to hear that you appreciated our convenient location near Gare de l'Est and Gare du Nord, as well as the shopping areas. It's great to know that you found our hotel clean and our staff friendly. We take pride in providing a comfortable and welcoming atmosphere for our guests.It's also wonderful to hear that you enjoyed the spacious and comfortable rooms. We strive to offer a variety of room types to suit the needs of our guests, and we're glad that you found the accommodations to your liking.We hope to welcome you back.Best wishes,Francesco PITARI - Adjoint de Direction

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient, clean and good location.
Stayed 3 nights in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 12, 2023
Dear Nicola,Thank you for such a positive review.We are pleased that we were able to meet your expectations with our high standards and strategic location.We would be glad to have you return for another memorable stay.Best wishes,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful find. Would return.
Stayed 4 nights in Aug 2023
Response from Eric TRIMBACH – Chef de Réception on Oct 28, 2023
Dear Jeffrey,Thank you for this positive review of your stay with us.We are thrilled to hear that you found our hotel to be a delightful find and appreciated the cleanliness, condition, service, and comfort of your room. Our team takes great pride in maintaining a high standard of service and ensuring our guests have a comfortable stay.We look forward to welcoming you back on your next visit to Paris and providing you with another memorable experience.It would be a pleasure to welcome you back on a future occasion. Best wishes,Eric TRIMBACH – Chef de Réception

8/10 Good

Alexander

Stayed 4 nights in Aug 2023
Response from Francesco PITARI - Adjoint de Directio on Sep 9, 2023
Dear Alexander,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Francesco PITARI - Adjoint de Direction

10/10 Excellent

Danny

Stayed 1 night in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 6, 2023
Dear Danny,Thank you for this review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Francesco PITARI – Adjoint de Direction

10/10 Excellent

Raul U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 6, 2023
Dear Raul U,Thank you for this review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Francesco PITARI – Adjoint de Direction

8/10 Good

Cilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is just 2 mins walk to Gare de l’est. area has a lot of dining options
Stayed 1 night in Sep 2023
Response from Francesco PITARI – Adjoint de Direction on Sep 4, 2023
Dear Cilla,Thank you for such a positive review.We are delighted to hear that you appreciated our convenient location, just a short walk from Gare de l'est and the variety of dining options in the area. Our hotel's central position allows our guests to easily explore Paris and its attractions.We are also glad that you found our rooms clean and well-equipped with amenities, as we strive to provide a comfortable stay for all our guests. Your kind words about our service are greatly appreciated, and we will continue to work hard to maintain our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Francesco PITARI – Adjoint de Direction

8/10 Good

Melek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money but the area is bad
The hotel is good and value for money but the area is very poor. The smell of pee is everywhere. It is very close to Gare du Nord if you are coming by Eurostar but you dont feel safe in the area
Stayed 2 nights in Aug 2023
Response from Francesco PITARI – Adjoint de Direction on Aug 23, 2023
Dear Guest,Thank you for sharing your experience with us.We are pleased you had a pleasant experience with us. We are sorry that our location didn't meet all your expectations, however, we appreciate your kind comments about the transport options close by for easy access to the city.We look forward to welcoming you back.Kindest regards,Francesco PITARI – Adjoint de Direction

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We loved the hotel! Clean with air con small but comfy friendly staff.restuarants bars and supermarkets yards away! The tube noise was there but didnt bother us.We would love to visit in 24
Stayed 4 nights in Jul 2023
Response from Francesco PITARI - Adjoint de Direction on Aug 9, 2023
Dear Mark, Thank you for taking the time to share your review.We are delighted to hear that you appreciated the cleanliness of our rooms and the comfort they provided. Our friendly staff is always happy to assist and make your stay enjoyable. It's great to know that you found our location convenient, with restaurants, bars, and supermarkets nearby. We understand that the tube noise was present, but we are glad it did not bother you during your stay. Our soundproof rooms, especially those facing the quiet courtyard, can also provide a more peaceful experience for future visits.We hope to have the opportunity of welcoming you back in the future. Best regards,Francesco PITARI - Adjoint de Direction

6/10 Okay

Aimee

Travelled with family
Good location for proximity to Eurostar, which is why we booked it. Hotel room was serviceable but not clean. A request for cleaning was not addressed by hotel staff.
Stayed 2 nights in Aug 2023
Response from Francesco PITARI - Adjoint de Direction on Aug 7, 2023
Dear Aimee,Thank you for your recent stay and for taking the time to leave a review.We are glad to hear that you appreciated our convenient location near the Eurostar station. Our hotel is indeed situated in the heart of Paris, making it an ideal choice for travelers looking to explore the city and its attractions.We are, however, concerned to learn about the cleanliness issue you encountered in your room. We take pride in maintaining a high standard of cleanliness, and we apologize for any inconvenience this may have caused you. We also regret that your request for cleaning was not addressed promptly. Please rest assured that we will address this matter with our housekeeping team to ensure that such incidents do not occur in the future.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Francesco PITARI - Adjoint de Direction

6/10 Okay

William Douglas

Liked: Cleanliness, property conditions & facilities
Paper thin walls so you here everything and area outside didn’t feel safe
Stayed 2 nights in Jul 2023
Response from Francesco PITARI – Adjoint de Direction on Aug 4, 2023
Dear William Douglas,Thank you for sharing feedback about your recent stay.We are glad to hear that you found our rooms clean and appreciated the condition of the hotel. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.However, we regret to learn that you experienced noise issues during your stay and felt unsafe in the surrounding area. Our hotel is located in a bustling part of Paris, which can sometimes result in noise from the street. We do offer soundproof rooms and would be happy to allocate a quieter room facing the courtyard for your next stay. Regarding the safety concerns, our hotel is situated in a central location with easy access to public transportation, and we have a 24-hour front desk to assist our guests at any time. We apologize for any inconvenience you may have experienced.We hope to have the opportunity to welcome you back in the future.Best regards,Francesco PITARI – Adjoint de Direction