Balcony

Reviews of Hôtel Elysa - Luxembourg

3 out of 5
Hôtel Elysa - Luxembourg
6 rue Gay-Lussac, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 508 reviews" "
Rating 8 - Good. 231 out of 508 reviews" "
Rating 6 - Okay. 75 out of 508 reviews" "
Rating 4 - Poor. 21 out of 508 reviews" "
Rating 2 - Terrible. 9 out of 508 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Feb 2024
Response from Mr. Dominique on Mar 27, 2024
Dear Mr RichardThank you for taking the time to leave your message. We are delighted that your stay with us went well and lived up to your expectations, as evidenced by the top marks after the satisfaction survey.We look forward to welcoming you back to our hotel during your next stay in Paris.Yours sincerely

4/10 Poor

Farhana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was not that good. They had multiple electricity outages in two days. Will not go back to this property again.
Stayed 4 nights in Nov 2023

4/10 Poor

marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Internet was so weak it was unacceptable. Disappeared entirely at times. Front desk said too many people were using it. If that were fixed I would stay again, but without internet I cannot.
Stayed 1 night in Oct 2023
Response from Nnenna on Nov 20, 2023
Hello Marty?Thank you for your review.We love to give our guests the best experience and we have noted your feedback. Be rest assured that we will have this fixed and we look forward to making things right in the future.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ideal Left Bank location next to an RER B station and across from a bus stop, plus being located across from the Luxembourg Gardens, makes this small, refurbished hotel the ideal base for exploring Paris and environs. Welcoming English speaking front desk. Rooms are small by American but not by French standards so accept it and just enjoy. Yet, a few drawbacks such as expensive breakfast, no CNN on HD flat screen TV, and only a tea pot to heat water for the available powdered coffee. At the high prices charged by US standards, a small Nespresso - type machine should be included, but the free bottled water is considerate as is regular maid service and the property is very clean. Being on the corner results in considerable noise although the double - pane windows help, but then all of Paris is noisy. So overlook the issues and just enjoy.
Stayed 5 nights in Oct 2023
Response from Nnenna on Nov 20, 2023
Thank you so much Jerome.

10/10 Excellent

Blaine

Stayed 4 nights in Sep 2023
Response from Nnenna on Nov 20, 2023
Many thanks Blaine for the 5 stars.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rachel
Friendly, courteous and helpful staff. Well located in a quiet district. Comfortable and clean room.
Stayed 13 nights in Oct 2023
Response from Dominique on Oct 16, 2023
Dear MadamThank you for taking the time to leave your comments about our hotel. We are delighted that your stay with us went well and lived up to your expectations, as evidenced by the top score you gave us in the satisfaction survey. We are delighted that you appreciated the cleanliness, which is one of our main priorities in order to give a positive image of the hotel, as well as the quality of service provided by our helpful reception staff, available 24 hours a day to make the guest's stay as pleasant as possible, not forgetting the hotel's location in a historic district close to public transport and numerous stores and restaurants. We would be delighted to welcome you back to our hotel for your next trip to Paris. Yours sincerely

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 8 nights in Sep 2023
Response from Dominique on Oct 16, 2023
Dear MadamThank you for taking the time to leave your comments about our hotel. We are delighted that your stay with us went well and that it lived up to your expectations, as evidenced by the top mark you gave us following the satisfaction survey. The aim of all our staff is to satisfy our customers and make their stay as pleasant as possible. We would be delighted to welcome you back to our hotel for your next trip to Paris. Yours sincerely

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Dominique on Oct 16, 2023
Dear MadamThank you for taking the time to leave your comments about our hotel. We are delighted that your stay with us went well and that it lived up to your expectations, because the aim of all our staff is to satisfy our guests and make their stay as pleasant as possible. We would be delighted to welcome you back to our hotel for your next trip to Paris. Yours sincerely

4/10 Poor

eleanor

Disliked: Cleanliness, staff & service, property conditions & facilities
No wi-fi, though the advertisement boasted of having such. Some rooms apparently had it. We complained for 6 straight days. Never received a response -- not once. Front desk attendant #1: "Wi-fi?" Attendant #2: "Wi-fi? It works for me!" Attendant #3: "You should talk to management." Sheets and towels were not changed over 6 days. Housekeeping would refold the dirties but never replace. Thermostat/air conditioning was a joke. Temps were automatically reset on the hour. Desk clerks had no clue as to how to fix. Although pleasant enough, none took effort to actually address or fix the problems that arose. Pretty frustrating. I recommend avoiding this hotel -- problems, problems, problems.
Stayed 7 nights in Aug 2023

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Everything is very good. The only problem is that our room was so small. The people are very friendly and speak excellent English. The breakfasts are very good. One feature is that it is within a 20-minute walk from Notre Dame and Sainte-Chapelle, but it is out of the tourist-heavy areas. It is across the street from the Jardin Luxembourg, which is a very nice park. The RER "B" train station is on the same block as the hotel. One can ride to Notre Dame in about 5 minutes. The RER system connects with the Metro system, so you can go anywhere in the city easily.
Stayed 9 nights in Jul 2023

10/10 Excellent

Charles M.

Stayed 1 night in Jul 2023

10/10 Excellent

Eivind

Stayed 3 nights in May 2023

2/10 Terrible

Lillian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had booked a double bedroom with balcony, but I got there, first the reception person looked like he was shocked to see me. Then he went on to tell me that his boss had left the hotel with a message for me, that they didn’t have a double room with the balcony, they just had a regular room. I was left with no choice but to take the room. I get to the room, the room was hot like a furnace, and when I asked about the air conditioner not working, I was told that they are aware that the air conditioner is not working in the room, but still went ahead and put me in this room. I had to keep my door open, because I felt like was going to die in there. The receptionist said to me, just call Expedia and tell them about your experience here. The place has potential, but customer service is junk, and nothing works.
Stayed 1 night in May 2023
Response from Nnenna on Nov 20, 2023
Hello Lillian,We are unhappy you feel this way and we sincerely apologise for the experience you had. It is not in our culture to treat our Guest in that manner and we will surely look into this. We hope to make things right in the future. Thank you so much.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very welcoming and clean! It was located right next to Luxembourg Gardens and central to so many landmarks. It is easy to get around from here because the RER B line is a one minute walk from the hotel. Had a lovely balcony view of the city and would definitely stay here again!
Stayed 5 nights in May 2023

10/10 Excellent

Joseph M

Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed, welcoming and clean hotel
Hotel relaxed atmosphere and very comfortable. Reception and all staff welcoming, helpful and happy. Hotel and rooms very clean and good selection of buffet breakfast. Great location for walking and transport links (RER, Metro, Batobus) to explore Latin Quarter and sights and museums of wider Paris. Close to beautiful Jardin de Luxembourg. Wide selection of cafes and restaurants in side streets and squares. Thank you for excellent stay
Stayed 3 nights in Apr 2023

8/10 Good

Igor

Stayed 7 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Awesome place
Stayed 4 nights in Mar 2023

10/10 Excellent

David Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was a great stay. We were in Paris from 9 days coming from the USA. It's in a great walkable location to the Latin Quarter, The Catacombs, Notre Dame, and even The Louvre. There is also very close access to the subway station. The rooms are on the smaller side, but that is very typical for Paris. This was my 3rd time there and I enjoyed this location the most. However one nice thing, is the bed was on the larger side unlike most other rooms. The staff was very friendly and helpful. Would recommend staying here again or to anyone traveling to Paris for the first time.
Stayed 8 nights in Mar 2023
Response from Esther Hotel Manager on Mar 16, 2023
Dear David Joseph,Many thanks for your nice review concerning your recently stay at the Elysa the 3rd time ! We are really so happy that you have enjoyed once again Hotel Elysa and of course all the charms of Paris.We hope to welcome you back very soon !Yours sincerely,Esther

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel in great location, polite reception staff, clean room and bathroom, great bedding. My room was like a jewelry box with raspberry velvet walls and the bathroom had red tiles decorated with artsy flowers. Safe place to return to at the end of the day. The Cluny museum of Middle Ages nearby was a highlight of my stay.
Stayed 2 nights in Mar 2023
Response from Esther Hotel Manager on Mar 16, 2023
Dear Catherine,Many many thanks for this nice review about your recently stay at the Elysa.We are so happy to read that you have appreciated the decoration of our rooms and bathrooms.You have stayed in the true Paris and we really hope to welcome you again very soon !Yours sincerely,Esther

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Super conveniente, muy buena ubicación, la limpieza del hotel es increíble. Los empleados amigables y dispuestos a ayudarnos. La cama muy confortable, al igual que la ducha. Lo recomiendo!!
Stayed 3 nights in Feb 2023
Response from Esther Hotel Manager on Mar 16, 2023
Querida Melina,Muchisismas gracias por el super comentario de su reciente estancia en el hotel Elysa.Estamos muy contentos y agradecidos de todos los elogios desde la ubicacion del hotel , su limpieza y la amabilidad de nuestro equipo .Esperamos volver a verles pronto ! Un Cordial SaludoEsther

10/10 Excellent

Emmy, Woodside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a nice, week-long stay here. It was a perfect location for us right by the Jardin du Luxembourg and a short walk over to the Panthéon but was tucked a little away from the busier areas more frequented by tourists. Hotel was clean, quiet, and the staff was friendly and answered any questions we had. We would stay here again.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

John

Stayed 5 nights in Aug 2022

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! Highly recommend
I had a wonderful stay at Hotel Elysa! I was a female solo traveler and felt perfectly safe and well cared for. Wonderful location, kind and welcoming team members, very comfortable rooms. I would absolutely stay there again. Thank you!
Stayed 4 nights in Jul 2022

8/10 Good

Matthew

Stayed 6 nights in Jul 2022

8/10 Good

david

Stayed 3 nights in Jul 2022

4/10 Poor

Jessica

Stayed 4 nights in Jun 2022

8/10 Good

Ales

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Delightful little hotel, conveniently situated just off the Boulevard St Michel, a few minutes from the Luxembourg RER stop and the lovely Jardin du Luxembourg. Very comfortable beds, welcoming staff, all very pleasant. Throughly enjoyed our stay.
Stayed 3 nights in Oct 2021
Response from Dominique on Nov 30, 2021
Dear Mrs Rachel Thank you for staying at the Elysa Hotel . Thank you for leaving your comments on our hotel. We are delighted that it went well because the objective of the whole team is to make the stay of the client as pleasant as possible by being at his disposal. It is true that the hotel is well located geographically in a historic area close to historical monuments and is also well served by public transport Hoping to welcome you with pleasure in our hotel during a future stay in Paris Best regards

8/10 Good

Ariane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, very friendly and caring staff and manager. The hotel is located steps from the RER B Luxembourg station, Jardins du Luxembourg, and jazz club "Le petit journal St-Michel". Internet connection is weak and erratic.
Stayed 4 nights in Sep 2021

10/10 Excellent

John, Woodbridge

Stayed 1 night in Sep 2021

10/10 Excellent

Carroll D

Stayed 9 nights in Aug 2021

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 3rd or 4th visit at this hotel. Everything was great.
Stayed 2 nights in Jun 2021

4/10 Poor

yury

Stayed 2 nights in Mar 2020

10/10 Excellent

Farahana R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one.
This is a good hotel. The staff of the hotel was friendly, helpful and professional. The room was nice, clean and comfortable. I could see the Eiffel Tower from my window. The Luxembourg Gardens were a few minutes walk. I would recommend this hotel.
Stayed 4 nights in Dec 2019
Response from Esther - Manager on Jan 16, 2020
Dear Farahana, We kindly thank you for your kind fedback regarding your stay at Elysa hotel. We are really pleased to know that the services offered and all the staff have made your stay really nice and pleasant and the Eiffel tower view like unexpected surprise. We hope welcome you back for your next trip in Paris.

10/10 Excellent

traveler, Alabama, USA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff was very friendly and nice.
Stayed 2 nights in Dec 2019
Response from Esther - Manager on Jan 16, 2020
Thank you very much for your kind and encouraged fedback. We hope to welcome you again for your next stay in Paris.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but nice and clean property. Great area. Nice breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most helpful team - the darkest and quietest room we have ever slept in
Stayed 3 nights in Dec 2019
Response from Esther - Manager on Jan 16, 2020
We are magicians of dreams! All the staff and myself appreciate your fedback regarding your stay at the Elysa hotel.

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so happy with the room that was given to us by Esther. She is the manager/ receptionist who was so welcoming and gracious to answer all our questions.The room was magnificent and so was the service. I would like to mention Liana who was also very helpful at check out. It’s a small quaint hotel and close to the pantheon.Breakfast was good too. I will stay here again...
Stayed 1 night in Dec 2019

10/10 Excellent

Marisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Hotel was very nice. Staff was kind and held our bags while we toured the city after checking out.
Stayed 1 night in Nov 2019

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Zoe L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Shelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location not far from the metro, across from Luxembourg gardens, close to restaurants,30 min walk or so to the louvre. Rooms are small but that is typical in Paris. Would stay again.
Stayed 2 nights in Oct 2019

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location in Latin Quarter.
Stayed 3 nights in Oct 2019

4/10 Poor

Lynn

Travelled with group
Liked: Cleanliness, room comfort
Overcharged for an Inferior Room
When I booked on Hotels.com I chose twin beds and a room with a balcony. A couple of days before we arrived I got an email from the hotel telling me that to get twin beds I would have to upgrade to a superior room and pay an extra 20 euros per night. I wasn’t happy about this but said okay. The “superior” room we got was nice and remodeled but very small. But then for our second night they moved us to a room that lacked a balcony and that wasn’t remodeled. When I checked out I told the clerk I should not be charged an extra 20 euros for the second night as our room was not a superior room with balcony. The clerk said he could do nothing about and that only the manager could so we paid and left.
Stayed 1 night in Oct 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019