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Reviews of Campanile MARNE LA VALLEE - Chelles

3 out of 5
Campanile MARNE LA VALLEE - Chelles
38 Avenue Du Gendarme Castermant, Chelles, Seine-et-Marne

Reviews

7.2

Good

Rating 10 - Excellent. 90 out of 469 reviews" "
Rating 8 - Good. 180 out of 469 reviews" "
Rating 6 - Okay. 112 out of 469 reviews" "
Rating 4 - Poor. 59 out of 469 reviews" "
Rating 2 - Terrible. 28 out of 469 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annamarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and understanding
Stayed 2 nights in Jun 2023
Response from La réception on Jul 24, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

George

Travelled with family
Disliked: Property conditions & facilities
Honestly didn’t make it there due to false information about proximity to CDG airport. It is advertised as close, but with no shuttle service, a round trip to CDG is (according to taxis service) $160 Euros. Add early flight means taxis is iffy. Get a shuttle service.
Stayed 1 night in Apr 2023
Response from La réception on May 17, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
There is no elevator, which is a invonvenient when you have luggage after a vacation.
Stayed 2 nights in Mar 2023
Response from La réception on Mar 30, 2023
Dear,Thanks for your reply,we're sorry we don't have an elevator but we're happy you enjoy your stay.best regards

6/10 Okay

Nana Yaa O

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Modest hotel. Friendly staff.
Stayed 2 nights in Jun 2022
Response from La réception on Jul 8, 2022
Bonjour Madame, Merci pour votre note et à très bientôt. Cordialement

6/10 Okay

Sheena, Atlanta, GA

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I chose this property because of the price. So as the saying goes you get what you pay for. Firstly, there are no AC units in the room which is fine considering it was cool there in September. No refrigerators inside the rooms. The restrooms could be cleaned a little better. We improvised during our stay. It was okay considering we spent most of our time in Paris and just slept and showered at the hotel.
Stayed 3 nights in Sep 2019
Response from manager on Oct 13, 2019
Dear, Thanks for ur answer. It's real , we havn't got AC but we have fan. Sorry for that. Hope to see you next time with pleasure. King regard Paul

8/10 Good

Dr Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape to Paris
The hotel was generally peaceful and neat but it could improve on the comfort especially with air conditioner. We had nice staff that are always ready to help.
Stayed 2 nights in Jul 2019

6/10 Okay

William

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice, clean hotel, quiet and good value for money! Would recommend
Stayed 4 nights in Aug 2018

6/10 Okay

Cesar, London

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pay a little more and stay in a better hotel!
Attention!!! No 24h reception!!! In the first day my flight delayed and I arrived in the hotel at 11:10pm, the reception was already closed and I could not make my check in and stay in the hotel. I have to find another hotel to stay!! No places to buy snacks or drinks after the reception is closed!!! The room was used by smokers and the smell in the room was terrible! No air conditioning or fan and the window is faced to a long corridor where everyone passes by and can see you inside even with the curtains. Pay a little more and stay in a better hotel!!
Stayed 2 nights in Jul 2018

10/10 Excellent

Wallis, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad word to say! 10/10 all round!!!
As me and my friend were on a trip, we got a bit lost on the metro and realised 1 hour before check in finished that we were not going to make it on time. We phoned the hotel, managed to work around the language barrier and we were given a telephone number to call when we eventually got to the hotel. When we arrived (1 hour after check in time finished), we called the number and a gentleman came out, gave us our room key and showed us where to go. Room was clean and perfect space for 2 people! Everyday the cleaner came to take any rubbish from the rooms and make the beds, change the towels etc. Beds were comfy, plenty of plug sockets and it was handy having a full length mirror on the wall as well! The workers at the reception were very helpful, giving directions or helping us get the correct bus. Didn’t manage to wake up early enough for breakfast, but the restaurant looked immaculate and the fruit bowls on the tables were always full of a variety of fruits which looked lovely and juicy. The only downside is that there isn’t a shop near by to get food or toiletries (sandwich, snacks, shampoo, conditioner etc) but what we found was easier to do is to get on the bus and buy the things we needed from either the shop just down the road from the bus/train station or the shop inside the bus/train station. It was handy because all the buses had their final stop at the station so there were no problems with getting on the wrong bus. Over all I would rate my stay a 10/10.
Stayed 5 nights in Jul 2018

10/10 Excellent

Hilary, Maidenhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel.
Stayed 4 nights in May 2018

4/10 Poor

Jenny, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very Very Basic
Upon arrival we were allowed to check straight into our room, which was great given that it was only 11am. The room was basic but clean. Unfortunately our door did not lock so we had to travel with all of our most important belongings for the whole weekend This is coupled with the fact that the bed was very uncomfortable and the pillows were half normal size for some reason. When we checked in we had a wonderfully helpful receptionist but we did not see here again for our stay and the rest of the staff were not quite as happy to be there Honestly, I would pay slightly more next time and get somewhere better, I don't recommend this hotel
Stayed 2 nights in Nov 2017

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. A little hard to find at first
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

2/10 Terrible

very nice girl , London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel in middle of nowhere
The room was small and it was outdated. The staff was not well informed about the booking online which cause me to pay extra money.

2/10 Terrible

Wendy, Adelaide, SA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over rated backpackers/ workers rooms
We paid for a family room. 1 Double, 1 Single. What we got was a small room only big enough for a double bed. The bathroom was outdated and mouldy. To make a coffee in the main room we had to unplug and move aside the TV. We had booked for a 5 night stay and left after two with a loss of 360 Euros because we used a trusted travel adviser. So very, very disappointing.
bathroom floor
no room between beds
my side of the bed
coffee anyone :(

6/10 Okay

Ephraim Maimbo

Liked: Cleanliness, staff & service
Average
Hotel was cold for the first night, but okay the second. There is no carpet in the room, the bathroom tiles look like they need replacing and the wifi didn't work. The staff were brilliant and friendly, even chamber maids were very friendly as well. Hotel was 20 mins drive from Disneyland which was ideal.

2/10 Terrible

SulaFan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost at 1am
I never even saw the room I had booked. Our plane arrived late at CDG, and the taxi got us to the hotel at 1am. An iron gate was drawn across the drive--- a passing resident knew the code and let us in--- and there was no one in the office. When we phoned, we heard the phone ring in the office but there was no one to answer. Eventually we ended up at another, far more expensive hotel, and with a fat taxi bill. Visitors should know that this hotel turns into a locked fortress at night.

2/10 Terrible

SulaFan, Belen, New Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gates Shut, No One Home
I can't speak to the quality of the room, because I never got to SEE my room. I had a confirmed reservation, but we didn't get out of the airport till after midnight, and by the time our taxi delivered us to the hotel, the big iron gate to the parking lot was closed, and required a code that no one had bothered to give us. We got into the fortified compound only because a resident who knew the code ambled by, but even then there was no one to talk to. The office was closed, we called the phone number we'd been given, and we could hear it ringing inside but no one picked up. The result was that we were left outside in the cold at 1 in the morning, with no room and no hope of getting one. So we ended up in an Ibis hotel near the airport at 180 Euros per night. Travelers should be warned that if they arrive late in the evening, they'll find themselves locked out.

8/10 Good

Alex.Z, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its okay at this price
normal motel, nothing impressive, you could have more choice at this price.

6/10 Okay

mr. c, england

Liked: Staff & service
Close to asiatique restaurant
Staff are nice but there pillows are really old and bath u can see that need replacing and painting to update the rooms

4/10 Poor

nj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our money was stolen from our room!
Wouldn't recommended this place to anyone!

6/10 Okay

Dave, Manchester UK

OK for Disney
Hotel OK, room small and issues with plumbing and TV. Reasonable service from staff to issues but disappointed that the Hotel restaurant was closed all the weekend which was very inconvenient 20 mins deive drom Disneylan Paris

6/10 Okay

Verified traveller

Liked: Cleanliness
Location
This hotel is of a reasoable standard for a budget hotel. Rooms were cleaned regularly and most staff were helpful. If however you are booking this hotel for a break in Paris or to visit Disney dont be fouled that it is close by. No direct public transport links and unless you have a car you need to be prepared for jumping on and off buses and metros to get around. The hotel is in a large residential area not particularly well suited for the tourist market.

6/10 Okay

MW

Liked: Cleanliness
Chelles
Convenient for my trip. Clean & friendly.

8/10 Good

Crystaltips, Steyning, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eurodisney and Paris on a budget
This is an ideal hotel if you want to do a weekend in France on a budget. Only 25 minutes from EuroDisney by car, and around 30-40 minutes into the centre of Paris by train (8 Euros return) from the local train station which is approximaely 6 minutes by car from the hotel. The station also has free parking on Saturday and Sundays. The Chelles area however has very limited restaurant options which was the only downside.

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was ok it was clean it was not close to the airport or pairs downtown had to take bus or train any were you went stayed 3 days overall it was good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Chelle - Paris
Our experience was very nice, we enjoyed our stay. Its situation is convienient for trips to central Paris via metro. The staff were all polite and helpful. We really enjoyed our stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice - value for money
A decent and straight forward hotel that gives value for money. 13 minutes by train to Gare l-est, so perfect.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
REnovation needed
Campanile used to be a nice, rater cheap hotel chain.Today, one can see it is in bad need of renovation.

8/10 Good

nico

Travelled with partner
Good Hotel !
Stayed 2 nights in Mar 2024
Response from La réception on Mar 24, 2024
Bonjour Nico,Nous somme ravi que vous ayez passé un bon séjour au sein de notre hôtelEn espérant vous revoir bientôt :)Bonne journée à vous

4/10 Poor

nicky

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Geboekt inclusief ontbijt, s ochtends netjes gemeld bij ontbijt, nummer van de kamer werd aangekruist. Vervolgens bij uitchecken moesten we betalen en werd er nirt geluisterd of gekeken naar onze reservering waar letterlijk inclusief ontbijt op staat. Anders hadden we deze prijs ook niet voor de accomodatie betaald
Stayed 1 night in Jan 2024
Response from La réception on Feb 19, 2024
Bonsoir Nicky,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Bonne soirée à vous La réception

10/10 Excellent

AURELIEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rapport qualité prix, la chambre est calme, le parking à proximité avec les bornes de recharge pour véhicules électriques est très pratique. Le personnel est très agréable
Stayed 1 night in Jan 2024
Response from La réception on Feb 19, 2024
Bonsoir Aurelien,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne soirée à vous:)La Réception

8/10 Good

Celia

Stayed 1 night in Dec 2023
Response from La réception on Feb 19, 2024
Bonsoir Celia,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Bonne soirée à vous La réception

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fetes de Noêl
Je suis très satisfait.
Stayed 2 nights in Dec 2023
Response from La réception on Feb 19, 2024
Bonsoir G,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bonne soirée à vous La Réception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jean-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Nov 2023

10/10 Excellent

ALEX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel
Stayed 3 nights in Nov 2023
Response from La réception on Dec 2, 2023
Bonjour Alex,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Très CordialementLa Réception

8/10 Good

Thierry

Business traveller
Liked: Staff & service
Séjour correct
Chambre de qualité correcte , poubelle non vidée , pas de serviette de bain , je m attendais à en trouver surtout dans un 3 étoiles . Personnel très accueillant, même lors de notre arrivée en pleine nuit . Endroit et quartier calme proche de la gendarmerie et du commissariat.
Stayed 1 night in Nov 2023
Response from La réception on Dec 2, 2023
Bonjour Thierry,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. Quand vous rencontrez ce genre de problème n'hésitez pas à passer en réception à n'importe quelles heure, nous trouvons toujours une solution.Au plaisir de vous revoir.Très Cordialement

10/10 Excellent

Nelly

Stayed 1 night in Nov 2023

6/10 Okay

Ozgul

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from La réception on Oct 31, 2023
Monsieur Ozgul,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from La réception on Oct 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

jean charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité/prix
Séjour professionnel. Hôtel confortable. Bonne literie. Restaurant sur place très pratique.
Stayed 1 night in Oct 2023
Response from La réception on Oct 31, 2023
Bonjour Jean Charles,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from La réception on Oct 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Roger

Très bien
Stayed 1 night in Oct 2023
Response from La réception on Oct 9, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Rosemie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La réception on Sep 26, 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très agréable, disponible et souriant. Le repas le soir, en terrasse, très copieux, que nous avons apprécié (pizzas). Parking de l'hôtel spacieux. Chambre confortable et propre. Salle de bain, propre et fonctionnel. Petit déjeuner en libre-service, très fourni, et de bonne qualité. Nous sommes satisfaits de notre passage dans cet hôtel.
Stayed 1 night in Sep 2023
Response from La réception on Sep 11, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

NICOLAS

Stayed 1 night in Aug 2023
Response from La réception on Sep 11, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaits
Stayed 1 night in Aug 2023
Response from La réception on Aug 28, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Massimiliano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel abbastanza nuovo e pulito. Ristorante discreto e soprattutto è importante che ci sia per chi viaggia per lavoro
Stayed 1 night in Jul 2023
Response from La réception on Jul 24, 2023
Gentile cliente,Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti.Cordiali saluti,