Reception

Reviews of Best Western Au Trocadero

3 out of 5
Best Western Au Trocadero
3 Avenue Raymond Poincare, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 269 out of 544 reviews" "
Rating 8 - Good. 193 out of 544 reviews" "
Rating 6 - Okay. 55 out of 544 reviews" "
Rating 4 - Poor. 18 out of 544 reviews" "
Rating 2 - Terrible. 9 out of 544 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness
Stayed 7 nights in Feb 2024

10/10 Excellent

Celia, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a amazing location to stay . Book it and you are going to be surprised with location . the room was very good to me . nice shower pillows bed... staff .. all was very good .
Stayed 2 nights in Jan 2024

10/10 Excellent

Shau Hong

Stayed 3 nights in Dec 2023

10/10 Excellent

Lyner

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 3 nights in Oct 2023
Response from Mihaela on Dec 13, 2023
Dear Silva,We thank you for staying in our hotel.It was a pleasure to welcome you to our establishment.We will be very happy to welcome you again very soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

liv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here, the location was amazing- walkable to so many amazing places. Our room had an amazing view of the Eiffel Tower. The reception area and lifts were always clean and the staff were always friendly. Would definitely recommend and we would definitely come back!

10/10 Excellent

Baby Girl, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a seamless experience with an early check-in at this hotel. The staff was accommodating and efficient, making my arrival stress-free. Conveniently situated near transportation hubs, making it incredibly easy to explore the surroundings.
Stayed 1 night in Nov 2023
Response from Hakim on Nov 28, 2023
Dear Baby, thank you very much for your comment and your rating, it is a real encouragement for our entire team. Looking forward to welcoming you on another date, I wish you a pleasant day,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023
Response from Anika on Oct 14, 2023
Thank you for your kind feedback.

10/10 Excellent

Christina, Ancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good breakfast. Great location
Stayed 2 nights in Sep 2023
Response from Hakim on Oct 11, 2023
Thank you Christina for choosing our hotel and also for your comment.Have a nice day,Hakim

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Anika on Oct 14, 2023
Thank You Mr Walter. Hope to see you again.

8/10 Good

Wyndham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of way fto help you in every way. TV didn’t work but evrything else excellent.
Stayed 3 nights in Aug 2023
Response from Anika on Oct 14, 2023
Mr Wyndham, Thank you for staying with us and your nice feedbanck. Hope to see you again.

10/10 Excellent

shenfang

Liked: Cleanliness, staff & service, amenities
Best location
Stayed 1 night in Aug 2023
Response from Anika on Oct 14, 2023
Good morning Shenfang, Thank you for staying with us and tour kind feedback. See you again.

10/10 Excellent

shenfang

Liked: Cleanliness, staff & service
Great location and friendly staff
Stayed 1 night in Aug 2023
Response from Anika on Oct 14, 2023
Good morning Shenfang, Thank you for staying with us and your nice feedback. See you again.

10/10 Excellent

Akash

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and rooms. Excellent location.
Stayed 1 night in Aug 2023
Response from Anika on Oct 14, 2023
Mr Akash, Thank You for staying with us and your kind feedback. See you again.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from Anika on Oct 14, 2023
Good morning Mr Stephen, Thank you for staying with us and your nice feedback. Hope to see you again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Eiffel Tower
Stayed 2 nights in Aug 2023
Response from Anika on Oct 14, 2023
Thank You John, for staying with us and your nice feedback. See you again.

4/10 Poor

Gladys

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms extremely small. Evening staff spoke limited English.
Stayed 2 nights in Jun 2023
Response from Christine on Jul 6, 2023
Dear Gladys,Thank you for taking the time to write your review and for choosing our hotel.We are sorry that you didn't appreciate totally enjoy your stay. But we hope see you next time.Best regards.

10/10 Excellent

Teresa

Stayed 1 night in Jun 2023
Response from Christine on Jun 24, 2023
Dear Teresa,Thank you very much for your kind review. We are delighted. It encourages us to do even better. We wish you all the best and look forward to welcoming you again in the future. Best regards.

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
8.5
Great location. Very friendly staff. Room itself was above average. Breakfast was average. Although choices were available, if you were an egg eater, they were not very good. They tasted very fake. Could have been powdered eggs. Not sure. Overall a very above average stay.
Stayed 1 night in Jun 2023
Response from Christine on Jun 16, 2023
Dear Deborah,Thank you very much for your stay. We are sorry that you didn't appreciate our breakfast.. Anyway we apologize again for not exceeding your expectations. We will be using your review to implement improvments in our breakfast. Kind regards

8/10 Good

Chik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Christine on Apr 30, 2023
Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you.

10/10 Excellent

Krutee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and service
Stayed 3 nights in Apr 2023
Response from Christine on Apr 30, 2023
Thank you very much for your kind review. We are delighted. It encourages us to do even better. We wish you all the best and look forward to welcoming you again in the future. Best regards.

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Great location, but cramped rooms.
Stayed 3 nights in Mar 2023
Response from Christine on Apr 2, 2023
Dear Paul,Thank you for taking the time to write your review and for choosing our hotel.As many Parisian hotels, our rooms are little bit smaller than the rooms in others countries. We know this fact and we apologize. We unfortunately can do nothing regarding this point. Kind regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Mar 2023
Response from Christine on Apr 2, 2023
Dear Michelle,Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was cute little room, big enough for 2. Loved my view of the Eiffel Tower
Response from Christine on Jan 15, 2023
Dear Leanne,Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

8/10 Good

Ashton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location however the rooms were a bit smaller than expected.
Response from Christine on Jan 6, 2023
Dear Ashton,Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. Best Wishes 2023

10/10 Excellent

FROILAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great location. Will definitely stay here again
Response from Christine on Dec 31, 2022
Dear Froilan,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.Happy New Year

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay over in my 24 hour layover day in Paris super convenient and quiet
Response from Christine on Dec 3, 2022
Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

10/10 Excellent

Srinaeni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free in-room mini bar and coffee is a nice surprise. Great location, only steps away from Eiffel Tower. Excellent customer service from Hakim and especially Christine. I plan to bring my sisters next time and I'd hope to stay here again.
Stayed 1 night in Oct 2022
Response from Christine on Nov 19, 2022
Dear Srinaeni,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

10/10 Excellent

Fahmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right next to the Eiffel Tower! It’s within walking distance and plenty of restaurants and cafes in the area. The view from the room is worth it even though we didn’t have a direct view. It was a little obstructed.
Stayed 1 night in Oct 2022
Response from Christine on Nov 13, 2022
Dear Fahmi,Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Melissa Elizabeth

Stayed 5 nights in Nov 2022

10/10 Excellent

erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best. Location. Ever. This gem of a hitel was right across the street from the Eiffel Tower. Right outside of the metro. And you have two cades on either corner. Bernard at the front desk was superb and very informative. This hotel is clean, safe, and has everything you need and nothing you don't. For the location the price is right and their staff is great!!
Response from Christine on Nov 13, 2022
Dear Erin,Thank you for taking the time to write your very kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot near the tower, staff was pretty friendly but their English was not great. I know that’s not the their fault but Made it a little hard to ask anything or get suggestions
Stayed 4 nights in Oct 2022
Response from Christine on Nov 13, 2022
Dear Nicole, We thank very much for choosing our hotel and for your review. It was a real pleasure to welcome you. See you next time. Kind regards.

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I am responding for our friends we booked for. One of the guests has a disability so I booked her an accessible room. She does walk on her own. I was pleased that they gave her a room on the ground floor for convenience. Her husband showered first, an area that had no barriers or walls but also no grip on the floor. Because of the floor being so slippery she could not shower during her stay. Perhaps the hotel could investigate and apply a non-slip surface to the shower area.
Stayed 2 nights in Oct 2022
Response from Christine on Oct 22, 2022
Dear Joyce, We thank very much for choosing our hotel and for your review.We will be using your review about the shower. Kind regards

8/10 Good

Ragnhild

Stayed 3 nights in Sep 2022
Response from Christine on Oct 7, 2022
Dear Ragnhild,Thank you very much for your note. We hope to see you again in the future. Kind regards

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Walking distance to so much and easy access to metro. Highly recommend.
Stayed 2 nights in Sep 2022
Response from Christine on Oct 7, 2022
Dear Kayla,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I really enjoyed my stay here. Even before my stay, the staff was friendly and helpful via email. The location was super convenient, as it was close to the Eiffel Tower as well as grocery stores and cafes. Housekeeping came daily, and the place certainly felt clean. I only had two small issues. One, the layout of the small room was a bit inconvenient. For example, I couldn't fit more than my phone on the "nightstand". Plus the plugs were over by the desk, so I couldn't plug my phone in overnight if I wanted it to be next to me in the morning. Two, the in-room coffee pot was dated and broken. So I had to head downstairs for coffee in the morning. Thankfully, the coffee downstairs was excellent. Although I did have to pay for the coffee, and I had no option to try the free coffee in my room. Overall, I would say this hotel was still a good value for the price and I would consider staying again.
Stayed 5 nights in Sep 2022
Response from Christine on Oct 1, 2022
Dear Brittany,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and view of the Eiffel Tower.
Hotel is well located near museums, the Eiffel Tower, the metro, and restaurants. We had a view of the Eiffel Tower from our room. Nice clean, but small, room. Well decorated and comfortable.
Stayed 1 night in Sep 2022
Response from Christine on Oct 1, 2022
Dear Chase,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

10/10 Excellent

Robert

Stayed 2 nights in Sep 2022
Response from Christine on Oct 1, 2022
Dear Robert,We thank you very much for staying with us and for your note. We are grateful to you.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Eiffel tower- 5 min walk and Metro within 5 min walk. The rooms are tiny but updated and worked fine for the two of us. The staff spoke English and was very friendly. I would surely stay here again!
Stayed 3 nights in Sep 2022
Response from Christine on Sep 10, 2022
Dear Linda,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great position, room was clean…staff were amazing, so helpful. Will definitely be back again.
Stayed 1 night in Sep 2022
Response from Christine on Sep 10, 2022
Dear Paul,Thank you for taking the time to write your kind review and for choosing our hotel.We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

8/10 Good

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 2 nights in Aug 2022
Response from Christine on Aug 14, 2022
Dear Juan Thank you very much for your review. We hope to see you again in the future. Best wishes,

10/10 Excellent

Scottie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and very nice. Great places to eat very close and the view of the Eiffel Tower is amazing.
Stayed 2 nights in Aug 2022
Response from Christine on Aug 14, 2022
Dear Scottie, We thank very much for choosing our hotel and for your review. It was a real pleasure to welcome you. See you next time. Kind regards.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small but decent hotel, we were in a room on the 4th floor with an obstructed view of the Eiffel Tower. very basic room, but all in all, a great stay. would recommend
Stayed 3 nights in Jul 2022
Response from Christine on Aug 14, 2022
Dear Keith, Thank you for taking the time to write your review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location was great steps from Eiffel Tower, metro, and many restaurants.
Stayed 4 nights in Jul 2022
Response from Christine on Aug 14, 2022
Dear Ramon, Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location. Nice view from my room
Stayed 3 nights in Jul 2022
Response from Christine on Jul 29, 2022
Dear Rosemary, We thank very much for choosing our hotel and for your review. It was a real pleasure to welcome you. See you next time. Kind regards.

10/10 Excellent

William

Stayed 2 nights in Jul 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. particularly the staff. Thanks
Stayed 2 nights in Jul 2022
Response from Christine on Jul 23, 2022
Dear Laura, Thank you for taking the time to write your kind review and for choosing our hotel. We are happy that your stay went well, It was a real pleasure to welcome you. See you next time.

10/10 Excellent

Somari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although we got there early check in went smoothly. The front desk was friendly and very helpful.
Stayed 1 night in Jul 2022
Response from Christine on Jul 23, 2022
Dear Somari, Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Jun 2022
Response from Christine on Jul 9, 2022
Dear Sara, Thank you for taking the time to write your kind review and for choosing our hotel. It was a real pleasure to welcome you. See you next time

10/10 Excellent

Nicola

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
From dropping off our bags early at 10am, to looking after them after checkout, the hotel staff did all they could to make our stay as easy as possible. The Eiffel Tower view room was clean and of a good size (for a city hotel) and the sideways view of the Tower made our break more special. The hotel is in a good location, with easy access to the Trocadero Metro and a number of restaurants nearby. It is easy to walk to the Eiffel Tower and the Arc de Triomphe. Overall, a great stay and we wouldn’t hesitate to book here again.
Stayed 1 night in Jun 2022
Response from Christine on Jul 9, 2022
Dear Nicola, We thank very much for choosing our hotel and for your review. It was a real pleasure to welcome you. See you next time. Kind regards