In-room safe, desk, soundproofing, free WiFi

Reviews of Airport Hotel

3 out of 5
Airport Hotel
15 Rue du Bois, Mauregard, Seine-et-Marne

Reviews

6.0
Rating 10 - Excellent. 45 out of 425 reviews" "
Rating 8 - Good. 132 out of 425 reviews" "
Rating 6 - Okay. 110 out of 425 reviews" "
Rating 4 - Poor. 71 out of 425 reviews" "
Rating 2 - Terrible. 67 out of 425 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

RICHARD

Travelled with family
Disliked: Staff & service, property conditions & facilities
Arrived at 9.30 pm and the place was in virtually total darkness, nobody around. Notice on window of Reception gave two numbers both unavaiable After 1 hour standing in the cold with my wife and thre - finally a mini bus arrived and the guy - took our money and let us into our room
Stayed 1 night in Mar 2020
Response from Basma on Mar 21, 2020
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for a night. Not quite nice at night since it’s in the middle of nowhere and dark
Stayed 1 night in Mar 2020
Response from Basma on Mar 21, 2020
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Basma on Mar 21, 2020
Merci pour vos commentaires

4/10 Poor

Yvonne, Glasgow

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Suited a family of 5 for one night last minute. Unlikely to ever return
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room was FREEZING and took a really long time to heat up, and never really got to a comfortable temperature. The flooring was hard and cold... and there was a “charming” port-style window in the bathroom door! For a quick night when we needed to be close to the airport, it was fine though. The woman at the desk was lovely and very friendly, making sure we had everything we needed.
Stayed 1 night in Dec 2019

2/10 Terrible

Dave

Business traveller
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We couldn't get in the hotel it was close after waiting outside for 20 minutes.
Stayed 1 night in Dec 2019
Response from Basma on Dec 13, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Airport, easy check in and out. Would recommend
Stayed 1 night in Oct 2019
Response from Basma on Oct 28, 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from B on Oct 24, 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold on multiple walls Could not breathe in room from poor air quality Windows were only air into room and 4’ wide 4 feet high and easily accessible for thieves while open with no safety’s or bars to protect guests. Gate at front was very difficult to get in also could not leave and open gate easily. Felt trapped in compound. It felt like a sex traffic ring, with many dirtbag looking men wandering around the compound on their phones. I will never go to this place again as long as I want to keep my family safe! Jesse N
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
Not what I expected of a three star motel shower had very low pressure and room had a smell reserved a family room with three beds and only received two will not stay at this hotel again
Stayed 1 night in Sep 2019
Response from BASMA on Sep 9, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Super nice staff. The staff was very cooperative and helped us arrange for a tour in Paris at very reasonable price. The hotel is close to the airport and surrounded by security gate which makes it safe. The only draw back of the room was the abscence of air conditioning.
Stayed 1 night in Aug 2019
Response from Basma on Sep 9, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

2/10 Terrible

Eleni

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible experience with no facilities for family
We arrived at 11pm to a locked gate and the phone number went to voicemail. Fortunately someone was leaving so the gate opened and everything was pitch dark. The reception was closed and locked. On the wall was a note with two phone numbers, one went to voicemail and the mobile number was answered by a non-English speaking person. Eventually he got a English speaking lady who informed us we which room was free and the door was open. There were no facilities in the room for hot drinks, no kettle or cups. With a young family we had no options for food or drinks. We found a processed coffee machine which takes euros and a fizzy drinks and chocolate machine again which needs euro change. The set up is a motel not hotel and we had no options for any refreshments for our family and young children very late at night. Massive disappointment and if it wasn’t for the pure chance of someone leaving the premises we would never have gained entrance or been able to see the emergency numbers taped to the wall. Horrible experience after a 5 hour drive across France!
Stayed 1 night in Aug 2019
Response from Basma on Sep 10, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Basma on Oct 2, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Basma on Oct 2, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

4/10 Poor

KO

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's very close to thr airport. 10 mins
Stayed 1 night in Aug 2019
Response from Basma on Sep 9, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

2/10 Terrible

Jhon

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Basma on Jul 25, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Basma on Jul 25, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities
You will get better service if you speak French. If not, the staff could cut corners and provide you with the minimal service.
Stayed 1 night in Jun 2019
Response from Basma on Jul 26, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Poor location, limited service at front desk. Would not recommend if you are unfamiliar with Paris.
Stayed 1 night in Jun 2019
Response from Basma on Jul 25, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Difficult to find, access and it was quite filthy - In my opinion
Stayed 1 night in Jun 2019
Response from Basma on Jul 25, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous faisons de notre mieux pour résoudre le problème que vous avez rencontré. Nous vous remercions de nous en avoir fait part.

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was pretty basic and there were no towels in the room.
Stayed 1 night in May 2019
Response from Basma on Jun 7, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous allons faire notre maximum pour résoudre la difficulté que vous avez rencontrée. Nous vous remercions de nous en avoir fait part.

6/10 Okay

Andrew

Disliked: Cleanliness
Good for an in transit, one night stay
I didn’t get a key for my room. They had to open whenever I needed to go back in
Stayed 1 night in May 2019
Response from Basma on Jun 7, 2019
Nous sommes désolés de constater que vous êtes mécontent. Nous allons faire notre maximum pour résoudre la difficulté que vous avez rencontrée. Nous vous remercions de nous en avoir fait part.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The place is in the middle of some fields with no shops or restaurants anywhere near, there were a lot of ants all over the floor of my room and mold in the shower. The sheets and towels were very clean which was a real plus, but there was no food in the evening and only two coin operated machines with a few snacks and sodas. Luckily There had brought food.The worst was there is an entry gate and when I needed to leave at 5 AM I could not figure out how to open them to get to my taxi and had to call a number I found taped to the window of the closed office and I had to wake the proprietor to give me the code on the box outside the gate and the taxi driver punched it in and let me out. There was a shuttle but you had to pay €20 and arrange a ride in advance. Also, no English spoken. Luckily I speak French or I would have been locked inside the gate and missed my 6:30 AM flight.
Stayed 1 night in Apr 2019
Response from Basma on May 19, 2019
Nous nous excusons pour la gêne occasionnée. Je fais remonter vos remarques à la direction.

8/10 Good

Eddie, Us

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is good becausei s close to the airport, is economical and it has enough beds for 5. The staff would take me to the city for a fee. They have machines , but they only take coins. They need to update to take credit cards.
Stayed 1 night in Apr 2019
Response from Basma on May 18, 2019
Nous nous excusons pour la gêne occasionnée. Je fais remonter vos remarques à la direction.

10/10 Excellent

Ed, Us

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is good to stay, the person took me to the city for a fee, this place is close to the airport so nothing is close by unless someone is taking you. There is no food unless you having breakfast for a fee.
Stayed 2 nights in Apr 2019
Response from Basma on May 18, 2019
Nous nous excusons pour la gêne occasionnée. Je fais remonter vos remarques à la direction.

4/10 Poor

Allan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had enough beds for all but lots of bugs/insects on the floor and walls. The wife and kidz kept getting annoyed by them.
Stayed 2 nights in Apr 2019
Response from zak on Apr 11, 2019
sorry

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from B on Apr 30, 2019
Nous nous excusons pour la gêne occasionnée.

4/10 Poor

Naseem

Disliked: Cleanliness, property conditions & facilities, room comfort
Damp cold
Damp cold water leak in toilet didn't felt safe noisy air pollution
Stayed 1 night in Mar 2019
Response from B on Apr 2, 2019
Thank you ! see you soon !!

4/10 Poor

Martin

Disliked: Cleanliness, room comfort
Not impressed
Room was somewhat dirty, specially the corners of the walls, I saw a spider, harmless however still something you don’t want to see in a place where you’ll be spending the night. Internet signal was weak and we weren’t that far from main office.
Stayed 1 night in Mar 2019
Response from Basma on Mar 29, 2019
We apologize for the gene. However, the internet signal because we are not yet in fiber optics. I go back your remarks on the cleanliness of my superior. cordially

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Basma on Mar 29, 2019
Nous vous remercions. Nous espérons vous voir bientôt dans notre établissement.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from B on Apr 2, 2019
Thank you ! see you soon !!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good save shower floor. Maybe just France
Stayed 1 night in Mar 2019
Response from Basma on Mar 21, 2019
Thank you so much ! See you soon.

4/10 Poor

Tom

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It took 2 adults and 3 children. But was vety dirty. The extractor fan was broken so bathroom got very wet. Clearly been brokrn a while as black mould was all over the bathroom. No carpet in bedroom
Stayed 1 night in Feb 2019
Response from Zakaria on Feb 21, 2019
Nous vous remercions ! Nous serons ravis de vous accueillir de nouveau ! ^^

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
DONT BE FOOLED BY THE PRICE! DONT STAY HERE! This is the most disgusting hotel I’ve ever stayed at and am embarrassed that I took my family here. Had I had time to find something else, I would’ve forfeited my $100 I paid for a 5 person room. Not sure if towels and sheets were clean. Rubber floor was gross. We put all towels on the floor to walk on. THERE WAS BLACK MOULD AROUND THE FRONT DOOR.
Stayed 1 night in Jan 2019
Response from Basma on Feb 5, 2019
Hello, know that towels and sheets are changed every day. In addition, the floor is in lino concrete effect (decoration). We are sorry for this inconvenience but you should have come to recpetion and we will have changed room immediately.

6/10 Okay

Jessica

Liked: Staff & service
Ok
Very nice staff. Room was cold. Bathroom didn’t lock and had a window in the door, so no privacy when in there.
Stayed 1 night in Jan 2019
Response from Basma on Jan 19, 2019
thank you !

6/10 Okay

Evgeny

Liked: Cleanliness
Disliked: Room comfort
Beware - no English-speaking staff, and gated entr
If you are getting there after 11pm and don't speak French, good luck. Staff (I talked to 2 different persons, 1st when trying to arrange my late arrival, and when I actually arrived) don't speak English. When I arrived, it happened to be a gated facility. Staff did not come out, just opened a gate and told me the room number to go to. I speak a bit of French, so I managed, otherwise it might pose a problem. The room is very small for 5 people. Concrete, cold floor. Cold bathroom - no heater there. My son complained that his bed had sand in it, but I did not check. On a brighter side, clean, close to the airport (shuttle is 10e for all 5 of us)
Stayed 1 night in Jan 2019
Response from Basma on Jan 12, 2019
This is not concrete but a concrete effect soil. The sizes of the rooms are indicated on our website. I wish you a happy new year cordially

2/10 Terrible

Safadieh

Disliked: Staff & service
There were no one to open gates for us on our arrival in the morning after a long flight and we were kept waiting is the freezing weather for more than 30 minutes... my booking made to check in on monday and leave tuesday at 12 and we arrived at tuesday at 6 morning so all what we needed is 5 hours sleep before moving to our next destination... and ofcourse we were not able to check in and lost the booking and the money ( non refunable)
Stayed 1 night in Dec 2018
Response from Basma on Jan 12, 2019
Hello, We were not aware of your arrival for Tuesday at 6am. Reception opens at 7am unless a request has been made. We are sorry for this confusion.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Okay hotel to stay the night after arriving from a long flight. Other than that, the room are a little bit rundown, humidity was horrible inside the room. I will probably not stay again, but I would recommend for the low price.
Stayed 1 night in Dec 2018
Response from Zak on Jan 3, 2019
Nous prenons en compte vos remarques.

8/10 Good

ZS, MLK Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
The Egyptian lady staff was very helpful and kind. She was the only person who worked at the reception and drive the shuttle when we arrived on 22nd of Dec. She helped us to order to dinner since there was no restaurant in the village. By the way this hotel is located in the small village. This is a motel like ground floor hotel. The bath room can be cleaner and dry. Water condensed on the floor over night during winter.
Stayed 1 night in Dec 2018
Response from Basma on Dec 25, 2018
We apologize but actually the humidity is very pronounced here. We will be happy to see you again! cordially

6/10 Okay

S, Paris, France

Disliked: Cleanliness, property conditions & facilities
It looked nothing like the pictures. I feel like the room could have been cleaned a lot better. Visible dirt under the sink in the bathroom as well as around the door frame to the main portion of the room.
Stayed 2 nights in Dec 2018
Response from Basma on Dec 22, 2018
We take your remarks into consideration in order to improve the quality of the service. In addition, we apologize for the inconvenience.

2/10 Terrible

Madhavan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Desolate Hotel
The limited service capability and lack of communication skill with the fact that the breakfast was not ready till10.16 is not acceptable and i neieve a 1man front dest
Stayed 1 night in Dec 2018
Response from Basma on Dec 17, 2018
We apologize for the harm done. I will see with the team what happened. cordially

2/10 Terrible

Mira, Londonderry n

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t not stay there as it was not a nice place to stay
Stayed 1 night in Oct 2018
Response from b on Nov 16, 2018
It is true that it is a little confusing because we are right next to the airport but in a country setting. We are sorry if you did not feel good in our establishment. cordially

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY IN A HOTEL EVER. RUDE STAFF
location was the worst. there is no buses pr any other means of travel there apart from taxi which will cost you 20 euros from the airport, one way. thats already 40 euro. had to order take away food as they have facilities for food, at least thats what the very rude staff told us. had to bang on the door where the receptionist was sleeping to get the main door open, and all he did is said cant speak English and slammed the door on my face. my brother had to shout at him so he could finally get a taxi/bus to the airport nearly missed my flight. WORST HOTEL EVER. WORST AND RUDEST STAFF EVER nearly missed my flight because of him you work near the airport and cant even communicate with people. USELESS PLACE DONT EVER GO THERE
Stayed 1 night in Nov 2018
Response from Basma on Nov 9, 2018
Hello, first of all we apologize for the behavior of the night watchman who has since been changed. There are buses to take you to the airport as well as a shuttle that belongs to the hotel. She is also parked in front of the reception. In addition, it is only 7 euros per room (standard room). We apologize. cordially

8/10 Good

James, Calgary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff greeting us very unfriendly and didn’t speak English. Shocked to find no food at the hotel or close by after finding our way by train from Paris. Unsure about the airport shuttle and said couldn’t book a cab. Said a cab would be 60 euros even though the cab we took to the hotel from the airport was 20 Euros. So we opted for their 30 Euro shuttle. Eventually looked after by pleasant woman who ordered us a pizza and confirmed our airport shuttle for 2AM. At 2 the owner drove us to the airport in his BMW.
Stayed 1 night in Oct 2018
Response from Basma on Oct 26, 2018
We apologize for the inconvenience.

2/10 Terrible

B, MINNESOTA

Disliked: Property conditions & facilities, room comfort
Horrible stay , almost like an enclosed compound without exit, no way to walk off property, felt like prison, food through venting machines , not worth even one star. Reception closed mid afternoon upon arrival , needed to come back hours later. Not recommended , not even for free.
Stayed 1 night in Oct 2018
Response from Basma on Oct 24, 2018
Hello, the portal is actually closed for the safety of customers. However there is a button to go out and a code to go back in the establishment. If the reception is closed is that we went to pick a customer at the airport. Nevertheless we apologize if you felt locked up this is obviously not the goal. cordially

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Moldy, buggy, and not comfortable
This place was uncomfortable for my family and me. There were bugs (dead and alive) everywhere and the room and bathroom smelled very strongly of mold. You could see mold in several places in the bathroom as well. We will not stay here again.
Stayed 1 night in Oct 2018
Response from Basma on Oct 18, 2018
We apologize for the inconvenience. We take your comments into account. cordially

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2018
Response from B on Oct 17, 2018
Merci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from basma on Oct 25, 2018
Merci , Nous espérons vous voir prochainement dans notre établissement.

4/10 Poor

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go there. For your own safety
They really suck. It was a mess. Just pay a little more somewhere else
Stayed 2 nights in Oct 2018
Response from Basma on Oct 11, 2018
Thank you for your comment. Can you tell us the real problem so we can deal with it. cordially