The appearance of the hotel was amazing, a lot nicer than we expected. With many pool options, including an adult only pool, and lots of sun lounges either in the sun or in the shade. However, the staff were miserable and sometimes rude which made the stay less enjoyable. Housekeeping was terrible, our tea and coffee wasn't replaced daily and since you had to pay 3 euro to replace them it was pretty crap. Plus they removed the utensils and didn't replace them and one day we returned to find all our towels had been removed and not replaced. We had to ask twice to get the towels and couldn't shower for several hours while we waited for them (plus deal with the rude staff). On top, there was scum around the taps. This could have been an amazing place to stay, but the staff really ruined it.