Serves lunch and dinner

Reviews of AC Hotel Ciudad de Pamplona by Marriott

4 out of 5
AC Hotel Ciudad de Pamplona by Marriott
Calle de Iturrama, 21, Pamplona, Navarra

Reviews

8.8

Excellent

Rating 10 - Excellent. 114 out of 250 reviews" "
Rating 8 - Good. 109 out of 250 reviews" "
Rating 6 - Okay. 18 out of 250 reviews" "
Rating 4 - Poor. 8 out of 250 reviews" "
Rating 2 - Terrible. 1 out of 250 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not for me. More for business travel
It’s a great place to stay if you’re visiting on business. But we were visiting on a family holiday. The room was really not set up for a family. It had the pull Out sofa bed in an adjoining room. However the shower had no separate door from the sleeping area. So when I got up I had to turn on the lights to shower and the light lite up the sleeping area. The staff was very friendly and professional. I always go to Pamplona with my family so this will not be the place I will choose in the future.
Stayed 3 nights in Oct 2019

10/10 Excellent

Ildemaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente all around .The breakfast was great
Stayed 3 nights in Aug 2019
Response from Gabriel Pascual/Front Desk on Aug 15, 2019
Estimado Sr. Ildemaro, En primer lugar, gracias por compartir con nosotros su experiencia en AC Hotel Ciudad de Pamplona. Nuestro primer objetivo es mejorar nuestro servicio en sus próximas estancias. Usted es un cliente muy apreciado, y todos nuestros esfuerzos han de ir encaminados a ofrecerle un servicio de calidad. Muchas gracias de antemano por sus comentarios. Atentamente,

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing staff needs a better hotel.
Staff is amazing. Here's the issues: poor location- limited restaurants in area, beds are lumpy and small (I'm 5.2 56k), bathroom is tiny, shower leaks water behind the toilet, A/C is turned off THE morning you check out 7am, no sheet on the bed only a comforter - it's July, toiletries appeared to have water in them, internet reception in rooms sux? Internet what's that?, cannot believe this is a Marriott.
Stayed 2 nights in Jul 2019
Response from Gabriel Pascual/Front Desk on Jul 22, 2019
Good morning Anna, First of all thank you for your trust in AC Hotel Ciudad de Pamplona. We regret that the room you were assigned was under your expectations. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We are actually scheduling a renovation plan that will probably take place in the near future, the end of 2019 or beginning of 2020. Your comments about the staff are very appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Pamplona. Yours sincerely,

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Gabriel Pascual/Front Desk Manager on Jul 8, 2019
Estimado Sr/ Sra. En primer lugar, gracias por compartir con nosotros su experiencia en AC Hotel Ciudad de Pamplona. Usted es un cliente muy apreciado, y todos nuestros esfuerzos han de ir encaminados a ofrecerle un servicio de calidad. Muchas gracias de antemano por sus comentarios. Atentamente,

8/10 Good

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from Gabriel Pascual/Front Desk Manager on Jun 17, 2019
Dear Sir/Madame, Thank you for taking the time to complete the survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Gabriel Pascual/Front Desk Manager on Jun 4, 2019
Dear Madam/Sir,, Thank you for taking the time to complete survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location and very comfortable room. The staff was informative and detailed about the tourist sites.
Stayed 1 night in May 2019
Response from Gabriel Pascual/Front Desk Manager on May 29, 2019
Dear Aida, Thank you for taking the time to complete the survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Excellent experience, great location and best cost-benefit ratio
Stayed 3 nights in May 2019
Response from Gabriel Pascual/Front Desk Manager on May 24, 2019
Dear Carlos, Thank you for taking the time to complete the survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious rest
Great place to stay in Pamplona while doing the Camino, if you want to have a rest day or just splurge for a night.
Stayed 1 night in Apr 2019
Response from Gabriel Pascual/Front Desk Manager on May 8, 2019
Dear Sir/Madame, Thank you for taking the time to share your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and it had all that i required at a good standard.
Stayed 1 night in Jan 2019
Response from gabriel pascual/front desk manager on Jan 11, 2019
Dear Sir/Madame, Thank you for taking the time to complete the satisfaction survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was modern and clean. Located close to the University. Only negative item to note - no coffee maker in the room. However, I was able to get a carafe of hot water and coffee cups from the bar to make a tea in my room.
Stayed 1 night in Dec 2018
Response from Gabriel Pascual/Front Desk Manager on Jan 12, 2019
Dear Sir/Madame, Thank you for taking the time to complete the satisfaction survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

10/10 Excellent

Jas, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with paid parking, helpful staff. Convenient location.
Stayed 1 night in Nov 2018
Response from Gabriel Pascual/Front Desk Manager on Nov 22, 2018
Dear Mrs/Mr., Thank you for taking the time to complete the satisfaction survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient in every way
Comfortable, clean and very good breakfast. It is close to the university but about a 20 Minute walk from the part of town worth seeing.
Stayed 2 nights in Oct 2018
Response from Gabriel Pascual/Front Desk Manager on Nov 9, 2018
Dear Mr./Mrs. Thank you for taking the time to complete the survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Perfect location for San Fermín if you want a quiet night’s sleep- removed enough from the party area, but an easy walk to it. The staff speaks perfect English and were very accommodating. One of the few beds I’ve encountered in a Spanish hotel that was actually one mattress and not 2 pushed together! Very comfortable!
Stayed 2 nights in Jul 2018
Response from Gabriel Pascual on Aug 8, 2018
Thank you for taking the time to share your valuable feedback.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Gabriel Pascual/Front Desk Manger on Jul 7, 2018
Dear Sir/Madam, Thank you for taking the time to complete the satisfaction survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2018
Response from Gabriel Pascual on Dec 11, 2018
Dear Sir/Madam Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Gabriel Pascual on Dec 12, 2018
Muy Sr./a Mío/a, En primer lugar, gracias por compartir con nosotros su experiencia en AC Hotel Ciudad de Pamplona. Usted es un cliente muy apreciado, y todos nuestros esfuerzos han de ir encaminados a ofrecerle un servicio de calidad. Muchas gracias de antemano por sus comentarios. Atentamente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short stay
We only stayed a night before starting walking the Camino. Reception was great. All was very nice.
Response from Gabriel Pascual on May 6, 2018
Dear Mr./Mrs Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Ciudad de Pamplona. As we pride ourselves on delivering a memorable hotel experience during your travels. I would really appreciate any comments or suggestions with the only purpose to better your experience with us whenever your travels bring you back to Pamplona. Thank you so much once again, and I am at your disposal for anything you might need. Sincerely,

8/10 Good

Carlos, Managua, Nicaragua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A visit to my son
I Chose this hotel because it was located close to my son's apartment who is attending Universidad De Navarra in Pamplona. I stayed on the six floor. The room was comfy, clean, small TV, with very few international channels, and an excellent high speed internet, plus breakfast included in the price. The hotel has access, very close by, to bars, restaurants, drugstores, top butch medical clinics, churches, and many retail stores like Corte Inglés. The staff friendly and helpful.
Stayed 3 nights in Oct 2017
Response from Gabriel Pascual on Nov 15, 2017
Good morning, First of all thank you for your trust in AC Hotel Ciudad de Pamplona. . We hope to have an opportunity to better your experience with us whenever your travels bring you back to Pamplona. Yours sincerely,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Estimado/a Sr./Sra., En primer lugar, gracias por compartir con nosotros su experiencia en AC Hotel Ciudad de Pamplona. Usted es un cliente muy apreciado, y todos nuestros esfuerzos han de ir encaminados a ofrecerle un servicio de calidad. Muchas gracias de antemano por sus comentarios. Atentamente, Dpto. Recepción AC Ciudad de Pamplona

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Marriott. Stay was good. Personnel helpful.
Stayed 3 nights in Jul 2017

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Hotel staff helpfull.
Stayed 2 nights in Jul 2017

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Lovely hotel - 20 min walk to the old town - or a €1.6 bus ticket away. Bus stop ( bus no 2) just next to the hotel. Many dept stores nearby. Quiet and safe area. Rooms good. Breakfast a bit expensive.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
The AC Hotel is perfect to stay in Pamplona because it is near everything. The best part is breakfast!
Stayed 5 nights in May 2017

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location near university
This place was good, we wanted to be close to the university and the staff was very helpful and provided excellent dinner recommendations.

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel was just on the outside of the centre but the walk into the centre was enjoyable as we walked through the park which had an interesting ciudadela that we might not have seen if we had been in the centre.

8/10 Good

Hyun Min

Liked: Cleanliness, staff & service, property conditions & facilities
Best deal in pamplona
Great stay at great price

10/10 Excellent

jim and sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went for San Fermin, within walking distance
Great hotel close to good food, shopping. Great staff, very helpful. Would use them again highly recommended

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and stylish hotel in Iturrama
Very comfortable and modern, central and in the pleasant quarter of Iturrama

8/10 Good

Patricio

Liked: Staff & service

10/10 Excellent

Tom, Farmingdale NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean, friendly
Great location. Away from the busy old town but close enough to walk. Great location for the college.

8/10 Good

Christine Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

katherine, Glen mills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine choice on the edge of the old town .
What more can I say except that this is a Marriott The room was spacious and clean with a comfortable bed. Services were excellent. Breakfast buffet was very good with a great variety of breads,pastries, fruit, cold hams and cheeses, juice and other things such as olives,etc. Theres parking on street thats free on the weekends. Otherwise paid parking. The only downside would be the 20 minute walk to town which could be a problem if someone is impaired.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a little far from the old city - the walk in the heat was a bit exhausting

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Adnane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless, near restaurants and bars if a bit our of the touristy part of town. Overall great vale for $$

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alden, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spain
Good

10/10 Excellent

Alden, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spain
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Heitor, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the right price
It is a very good hotel for the price charged, It is in good conditions, clean and well located.

8/10 Good

Steven S, Haslett, MI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staff was very helpful. Room was small but had everything I needed, including a decent wifi connection to the Internet. Location was convenient and easy walking distance from the old city and other sites of interest. The weather was warm for late October and the room was sometimes warmer than ideal.

10/10 Excellent

Claude, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ciudad de Pamplona by Marriott
The hotel is very well located. The room are clean and spacious. A good internet and near the old Pamplona (10 minute walking). This hotel is a dream for business people.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Claire, Indiana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to participate in Festival
We enjoyed the hotel very much. In a quiet neighborhood location but a short (15-20 min) walk to downtown where the San Fermin festival (running with the bulls) was held. It would have been incredibly crowded and noisy to stay in that location so it was nice to be able to walk down when we wanted to but remain in a safe and quiet location. Abitibi restaurant across the street was nice. Breakfast is not complementary but there is no sign posted so if you partake, expect $15 each to be on your bill. Our fault for not asking.