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Reviews of Comfort Inn Kauri Court

3 out of 5
Comfort Inn Kauri Court
248 Fitzherbert Avenue, Palmerston North

Reviews

9.4

Exceptional

Rating 10 - Excellent. 115 out of 167 reviews" "
Rating 8 - Good. 42 out of 167 reviews" "
Rating 6 - Okay. 8 out of 167 reviews" "
Rating 4 - Poor. 1 out of 167 reviews" "
Rating 2 - Terrible. 1 out of 167 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Xiaorong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Everything is clean.

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and easy to deal with. Highly recommended
Stayed 1 night in Oct 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful team.
Stayed 5 nights in Apr 2023

10/10 Excellent

Alessandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest property I have stayed at. Rooms are new and spacious. Staff is friendly, and amenities are great (free laundry!). Highly recommended.
Response from Margie on Apr 16, 2023
Hi there AllessandroThank you for taking the time to submit such a lovely review of your stay with us. So glad you enjoyed our amenities and attention to detail.Kind regardsMargaret Scott

4/10 Poor

Jason

Travelled with partner
Disliked: Amenities, property conditions & facilities
Didn't know there was no sky tv.remote to the tv was hard to use I mean the buttons you push it and had to push it more than once.poor reception for the tv and mobile phone.
Stayed 1 night in Mar 2023
Response from Margie on Apr 16, 2023
Hi JasonAll of our TV's have remotes including the unit you stayed in, so I am sorry to hear that you were unable to locate it. We have had some atmospheric interference lately with this changeable weather which we cannot do anything about unfortunately, but it only lasts a few seconds.RegardsMargaret Scott

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Nalaka, Wellington

Stayed 1 night in Feb 2023

2/10 Terrible

Susan

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Rude and Unprofessional
I booked this room late in the day due to my hostel being unsafe. My reservation was accepted online AFTER the desk hours and a phone number given to call to be let in to the motel upon my arrival. When I arrived at 11:30 pm the office was closed (which was to be expected) but no one answered the after hours number. I contacted the Hotels.com help line and they were very helpful and quickly connected with the hotel owner, Margarette, and asked her to please meet me for my room. At this point it was midnight. The owner did meet me and her behavior was rude, angry, and unprofessional. She met me with "Do you have any idea what time it is??" After trying kindly to explain my situation, she cut me off and read me the riot act which included how I as a foreigner needed "to learn how NZ works", how I "inconvenienced her", how this was "never going to happen again", etc. Bear in mind I was soaking wet from the rain and was crying from the scary event at my hostel. She showed zero kindness and basic human decency. Why would the motel accept and process my payment after the desk hours if they had no intention of letting me into the room after hours? Simply refuse the booking if you cannot meet the after hours needs of guests. Owning and running a motel means that sometimes travelers have unexpected situations. My late arrival was in no way malicious or entitled and I tried to meet her with gratitude and had my head bit off. Poor reflection of the usual kind Kiwi spirit :/
Stayed 1 night in Jan 2023

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Room was very comfortable and spacious. Would stay here again.
Stayed 1 night in Jan 2023
Response from Margie on Jan 26, 2023
Hi CharityThank you for your lovely review. Much appreciated.Margaret

10/10 Excellent

Jewel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely and clean place for a short stay with my family over the long weekend.
Stayed 3 nights in Oct 2022
Response from Margie on Oct 25, 2022
Thank you Jewell for your review of your stay with us. So pleased you enjoyed your weekend. Hope to see you again sometime.Kind regardsMargaret Scott

10/10 Excellent

David, Wellington

Business traveller
Liked: Cleanliness, staff & service
Well located for the centre of the city. My room was very clean, and check-in was a breeze. This is an older property, and the fixtures are a little tired, and the price of the room I felt was a little high because of this.
Stayed 1 night in Sep 2022
Response from Margaret on Oct 1, 2022
DavidSo pleased you enjoyed your stay with us. I know that we have an older establishment, which is not always a bad thing. We maintain a high standard of maintenance, comfort and cleanliness. The rooms are spacious, and the amenities and tariff per night are generous. RegardsMargaret

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and the unit was lovely
Stayed 1 night in Sep 2022
Response from Margie on Sep 4, 2022
Hi there FayeThank you for your lovely review of y our stay with us. Much appreciated. So pleased you enjoyed it.RegardsMargaret Scott

8/10 Good

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good sized room lovely and clean
Stayed 1 night in Aug 2022
Response from Margie on Aug 10, 2022
Hi Tracy Thank you for your lovely review of your stay with us. So pleased you enjoyed your room. Much appreciated. Regards Margaret Scott

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient place to stay
Stayed 1 night in Jul 2022
Response from Margie on Jul 19, 2022
Hi there Sandra Thank you for your review of your stay. So pleased you enjoyed it. Regards Margaret

8/10 Good

Jarrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect thanking you
Stayed 2 nights in Apr 2022
Response from Margie on Apr 30, 2022
Thank you Jody for the lovely review of your stay. So pleased you enjoyed it. Do come again. Regards Margaret

10/10 Excellent

Wayne

Liked: Staff & service
Quiet friendly clean comfortable
Stayed 2 nights in Apr 2022
Response from Margie on Apr 17, 2022
Hi there Wayne Thank you for your review of your stay with us. Much appreciated. So pleased you enjoyed it. Regards Margaret Scott

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room with everything you need. Comfy bed. Close to gas station for quick snacks. Good shower. I will definitely be returning here.
Stayed 1 night in Apr 2022
Response from Margie on Apr 5, 2022
Hi there Karen Thank you for taking the time to send such a nice review. So glad you enjoyed your stay and we look forward to hosting you again. Regards Margaret Scott

10/10 Excellent

Honey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay as usual, Thankyou Magaret
Stayed 2 nights in Feb 2022
Response from Margie on Apr 5, 2022
Hi Honey Thank you for taking the time to review your stay with us. Much appreciated. Regards Margaret

6/10 Okay

Ingrid, Helensville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disappointed that receptionist wasn’t wearing a face covering in the enclosed reception area while expecting cleaning staff in open areas to wear theirs. Also surprised to see room serviced without request (towels changed daily which for a two night stay we feel was not ‘eco aware’ or required). Staff certainly friendly and welcoming, units are clean, bright, airy and in good condition. Location is however a busy road and without double glazing units do get road noise. A high school is also next door so something to note if staying during a school term. That and a neighbouring unit TV was on our bed head wall (sadly that unit had TV on all night). I don’t think above unit was occupied. Overall a mixed bag…nice units but did have more noise than expected and as we are currently in a pandemic (and we were travelling through many regions) we expected motel reception just to be more conscious of that fact. You are dealing with people travelling extensively surely a face covering is a must…
Stayed 2 nights in Jan 2022
Response from Margie on Jan 18, 2022
Thank you for taking the time to review your stay with us. Margaret

10/10 Excellent

Hellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tboroughly enjoyed our weekend here. We stayed in the 3 bedroom apartment which had everything we needed including 3 super comfy king size beds,a washing machine and dryer. Lovely decor, quiet, clean and plenty of tea and coffee etc provided. Would definitely recommend.
Stayed 2 nights in Nov 2021
Response from Margie on Nov 7, 2021
Thank you Helen for your lovely review of your stay with us. So please you enjoyed it. Until next time. Kind regards Margaret Scott

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Oct 2021
Response from Margie on Oct 29, 2021
Hi John Thank you for your review of your stay. Much appreciated. Regards Margaret Scott

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall
Stayed 2 nights in Sep 2021
Response from Margie on Oct 3, 2021
Hi there Gavin Thank you very much for your great review of your stay with us. So pleased you enjoyed it. See you again sometime. Regards Margaret Scott

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Quite good, not brilliant
Good and clean premises but interior is a little tired and sound proofing is poor, especially if on the lower level.
Stayed 1 night in Jun 2021
Response from Margie on Jun 6, 2021
Hi there Thank you for taking the time to review your stay with us. Much appreciated. Margaret

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower
Stayed 3 nights in May 2021
Response from Margie on Jun 5, 2021
Hi there Thank you for taking the time to review our stay with us. So pleased you enjoyed it. Much appreciated. Regards Margaret Scott

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Margie on May 21, 2021
Patrick Thank you for your glowing review of your stay with us. Hope to host you again in the future. Regards Margaret

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Margie on May 20, 2021
Hi there Thank you for taking the time to review your stay with us. Glad you enjoyed it. Regards Margaret Scott

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and comfortable. Friendy check in and check out.
Stayed 1 night in Apr 2021
Response from Margie on Apr 13, 2021
Hi there Thank you for your review of your stay with us. We are so pleased you enjoyed it. Hope to host you again in the future. Regards Margaret Scott

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking and the unit we stayed in was lovely
Stayed 1 night in Mar 2021
Response from Margie on Mar 22, 2021
Hi there Thank you for your positive review of your stay with us. Much appreciated. Hope to host you again in the future. Kind regards Margaret Scott

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit I booked was spacious and comfortable. The shower was excellent with good pressure and plenty of room. It was very clean and was serviced every day! Staff were friendly and approachable . The Kauri Inn was in an excellent location for us with easy access to the shops and University! A stones throw away from the Esplanade Gardens is another bonus. I am coming back to Comfort Inn Kauri Inn next time I need to come to Palmerston North!
Stayed 2 nights in Mar 2021
Response from Margie on Mar 16, 2021
Hi there Thank you so much for your super review of your stay with us. Very much appreciated, and we would love to host you again in the future. Till then. Kind regards Margaret Scott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Margie on Mar 9, 2021
Thank you for your great review of your stay with us. Much appreciated. Regards Margaret Scott

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location 5 star service from the time we drove in until we left. Will definitely be returning. Thank you
Stayed 2 nights in Feb 2021
Response from Margie on Mar 1, 2021
Hi there Thank you for your lovely review of your stay with us. So pleased enjoyed it. Much appreciated. Many thanks Margaret Scott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice & clean, very comfortable. Pleasant staff. Will stay again when in the vacinity.
Stayed 2 nights in Feb 2021
Response from Margie on Feb 28, 2021
Thank you for the lovely review of your stay with us. Much appreciated. Hope to host you again in the future. Regards Margaret Scott

8/10 Good

Ross, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us and spacious area. Lovely staff.
Stayed 1 night in Jan 2021
Response from Margie on Jan 26, 2021
Hi there Ross Thanks you for your lovely review. Always aim to please. So glad you enjoyed your stay. Hope to host you again some time. Regards Margaret Scott

10/10 Excellent

Rupert, Auckland, NZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, nice spacious room and bus stop right outside entrance.
Stayed 2 nights in Jan 2021
Response from Margie on Jan 6, 2021
Hi Rupert Thank you for your lovely review of your stay with us. Much appreciated. Hope to host you again in the future. Kind regards Margaret Scott

10/10 Excellent

Adrianne, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable place to stay, private and safe. Close to town and river walks
Stayed 4 nights in Dec 2020
Response from Margie on Jan 5, 2021
Thank you Adrianne for your great review of your stay with us. So pleased you enjoyed our facilities. Regards Margaret Scott

8/10 Good

Kaye, Wellington NZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean, tidy and super handy to Palmy square. Host very friendly, definitely would stay again
Stayed 1 night in Nov 2020
Response from Margie on Nov 24, 2020
Hi there Kaye Thank you for your lovely review of your stay with us. So pleased you enjoyed it. Regards Margaret Scott

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Margie on Nov 24, 2020
Hi there Thank you for your great review of your stay with us. Regards Margaret Scott

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Quite spacious with a nice comfy bed.A great place to stay.
Stayed 1 night in Sep 2020
Response from Margie on Sep 21, 2020
Hi there Stuart Thank you for taking the time to review your stay with us. We are so pleased you enjoyed your stay and our facilities. Look forward to hosting you again in the future. Regards Margaret

10/10 Excellent

Jude, Upper hutt

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 night stay in one bedroom apartment, super king bed, spa bath and comfy sitting area, added bonus if tv in lounge area and bedroom for those who don’t like to share the remote.
Stayed 1 night in Sep 2020
Response from Margie on Sep 16, 2020
Hi Jude Thank you for your lovely review of your stay with us. I totally agree with you regarding the 2 TV's in the apartment. Very handy when 'someone' wants to watch the races all afternoon on a Saturday afternoon. Hope to see you again soon. Regards Margaret Scott

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious room. Pleasant stay as usual. Many thanx
Stayed 1 night in Jun 2020
Response from Margie on Jul 3, 2020
Hi there Thank you for your wonderful review of your stay with us. Much appreciated. Hope to host you again in the future. Kind regards Margret Scott

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay as usual. Thankyou
Stayed 3 nights in Jun 2020
Response from Margie on Jun 28, 2020
Thank you for your kind review. Much appreciated. Regards Margaret

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from Maggie on Jun 28, 2020
Thank you for your kind review. Much appreciated. Regards Margaret

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hosts went above and beyond to make my stay comfortable! Highly recommend.
Stayed 1 night in May 2020
Response from Margie on May 6, 2020
Thank you for your review of your stay. Much appreciated and we hope to host you again in the future. Kind regards Margaret Scott