Property grounds

Reviews of L'Horizon Resort & Spa, Hermann Bungalows

5 out of 5
L'Horizon Resort & Spa, Hermann Bungalows
1050 East Palm Canyon Drive, Palm Springs, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 493 reviews" "
Rating 8 - Good. 75 out of 493 reviews" "
Rating 6 - Okay. 29 out of 493 reviews" "
Rating 4 - Poor. 21 out of 493 reviews" "
Rating 2 - Terrible. 16 out of 493 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet intimate setting. Perfect getaway.
Stayed 2 nights in Feb 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a wonderful experience. The staff are incredibly kind and attentive. This is my first experience at a hotel/resort of this quality, so it's possible I'm a bit shocked by the incredible staff. A couple minor complaints: 1) Air filters were disgusting. I mean they looked busted and we're more dust than filter. Like they hadn't been changed in 5 years or more. Maybe do a basic inspection of each room because some tiny details get overlooked. 2) The lounge chairs in the Herman Bungalow pool are oddly positioned. Ideally they'd be a bit lower in the water. But now I'm just being nitpicky. Such a minor thing. 3) Expired snacks in the room for purchase. Relatively harmless but still. I will say that they provided a credit for the air filter and expired food. A credit that definitely exceeded the monetary value of my notes, but also not something I was going for. We just mentioned them on our way out the door; I'd already signed for everything and was really happy with most everything I experienced here. I didn't say anything about the loungers since that's just a matter of personal preference. I'd highly recommend this place if you want a quiet spot away from too much hustle and bustle.
Stayed 3 nights in Feb 2024

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent .. pool area is amazing and relaxing. Our room 9 was quiet and a bit out of the way… make sure you request a pool view..
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Just to confirm what others have said, this is a beautiful property with excellent staff and service. However, there are some details lacking that are just not acceptable at this price point. Wifi was spotty, bathroom lighting was terrible, and the fan absolutely sounded like a jet engine taking off. Worst of all, after a cleaning during our stay, there were several long dark hairs stuck to the wall next to the bathroom vanity (I’m blonde and my husband is bald).

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a designer's masterwork. The place is beautiful with superb materials and excellent staff. However, this is NOT good value for the cost. Our room had NO furniture in it except for the bed, we had to drag patio chairs in . It is true that there are Frette linens everywhere but they cover one of the lamest uncomfortable beds ever! There is no place like a desk where one could do some computer work and the bedside outlets are all used up by lamps, house IPads, routers, etc, there is a single trash bin and its in the bathroom. For $900day, I would expect at the very least an included breakfast. What we got was a brass plaque at our door with our name on it! At least the "resort fee" is a mere $45 extra /day which gets one....???? The service staff were so very good , I worry that the hotel's design is so expensive there's not much left for the staff. In a word, visit this place to see it, but don't stay there.
Stayed 4 nights in Jan 2024

4/10 Poor

Galina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Noisy bungalow by the highway, rooms not luxe more like a very basic motel.
Stayed 1 night in Nov 2023
Response from L'Horizon Resort & Spa on Nov 24, 2023
Dear Galina, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our property. Your comments are invaluable to us, and we take them seriously as we strive to provide excellent service to our guests.We regret any inconvenience caused by our property location and any inconvenience the noise may have caused. We recommend that future guests who are sensitive to sound consider requesting bungalows on the North side of property.Your feedback is crucial to our ongoing efforts to enhance our guests' experiences, and we thank you for bringing these matters to our attention.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
A beautifully designed hotel, around a very chic pool area, great mid-century modern design bungalows. The service from the staff was very good. However the Wi-Fi didn’t work in our room, the bathroom door didn’t shut properly and the extractor fan in the bathroom sounded like a tractor starting up. It’s the details that make the difference in a hotel of this quality and unfortunately L’Horizon just fell short.
Stayed 1 night in Nov 2023
Response from L'Horizon Resort & Spa on Nov 24, 2023
Dear Mark, Thank you for taking the time to share your feedback about your recent stay at L’Horizon. We're pleased to hear that you appreciated the beautiful design of our hotel, the chic pool area, and the mid-century modern bungalows. We also appreciate your positive comments about the service from our staff.We apologize for the inconveniences you experienced during your stay, particularly the issues with the Wi-Fi, the bathroom door, and the extractor fan. Your comments about these details are crucial to our continuous improvement, and we take them seriously.Rest assured that we are actively addressing these concerns to ensure a more seamless experience for our guests in the future. We understand that it's the small details that truly define the quality of a stay, and we are committed to making the necessary adjustments.If your travels bring you back to L’Horizon, we would welcome the opportunity to provide you with an improved and more enjoyable experience.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, staff and service was excellent! Rooms great!
Stayed 2 nights in Oct 2023
Response from L'Horizon Resort & Spa on Oct 16, 2023
Dear Scott, thank you for your positive feedback! We're thrilled to hear that you enjoyed our amenities, experienced excellent service from our staff, and found the rooms to your liking. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience at L'Horizon Resort & Spa. We look forward to welcoming you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from L'Horizon Resort & Spa on Oct 17, 2023
Dear Elizabeth, we're delighted to hear that you had an exceptional experience at L'Horizon Resort & Spa! We look forward to providing you with another unique and memorable experience during your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from L'Horizon Resort & Spa on Sep 26, 2023
Dear Valued Guest, it was our sincere pleasure hosting you at L'Horizon Resort & Spa. We are thrilled to hear about your perfect experience on property, thank you for taking the time to share your feedback. Safe travels to your next destination.

6/10 Okay

Jade

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property- very quiet. Not sure if the service is worth $600 a night but still a lovely property
Stayed 1 night in Sep 2023
Response from L'Horizon Resort & Spa on Sep 18, 2023
Dear Jade, thank you for staying at L'Horizon Resort & Spa and taking the time to provide your valuable feedback. It is certainly disappointing that not all aspects of your stay were to perfection. We assure you this will be addressed and rectified so we can continue to provide a memorable 5-Star experience across all departments for our guests. It is our hope you give us a chance to surpass your expectations in the future.

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from L'Horizon Resort & Spa on Aug 25, 2023
Dear Susie, thank you for taking the time to share your kind feedback! We are thrilled to hear about your perfect stay. It was our sincere pleasure hosting you at L'Horizon Resort & Spa. Safe travels and we look forward to hosting you again in the near future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort remains are #1 choice for staycations in Palm Springs! It's truly a hidden gem and is always a treat!
Stayed 2 nights in Jul 2023
Response from L'Horizon Resort & Spa on Jul 6, 2023
Dear Kim, we are humbled by your generous review, it's an honor to be considered your #1 choice in Palm Springs. On behalf of L'Horizon Resort & Spa, it was our sincere pleasure hosting you at The Hermann Bungalows and we look forward to hosting you again in the near future.

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale and the staff is super attentive and friendly, highly recommended
Stayed 2 nights in Jul 2023
Response from L'Horizon Resort & Spa on Jul 5, 2023
Dear Marco, thank you for taking the time to share your kind feedback! It was our sincere pleasure hosting you at L'Horizon Resort & Spa. On behalf of L'Horizon, safe travels and we look forward to hosting you again in the near future.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only way to describe it: Incredible.
Stayed 1 night in May 2023
Response from L'Horizon Resort & Spa on Jun 20, 2023
Dear Erin, it was our pleasure hosting you at L'Horizon Resort & Spa. Thank you for taking the time to provide your kind feedback! We are thrilled to hear about your incredible experience at L'Horizon and look forward to hosting you again in the near future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from L'Horizon Resort & Spa on Jun 12, 2023
Dear Daniel, thank you for taking the time to share your kind feedback! It was our sincere pleasure hosting you at L'Horizon Resort & Spa. On behalf of L'Horizon, safe travels and we look forward to hosting you again in the near future.

2/10 Terrible

David

Disliked: Staff & service, room comfort
Last time Coming Here! That’s it
We have stayed here a few times. This will be our last visit. The staff except for Valet was extremely rude and condescending. The standard room was too small and needs updating. Couldn’t get a lounge at pool all weekend since they let people put their towels at 8am to “save” it. I’m not happy and will have to find a new place to visit moving forward
Stayed 2 nights in May 2023
Response from L'Horizon Resort & Spa on May 29, 2023
Dear David, Thank you for staying at L'Horizon and taking the time to provide your comments. It is certainly disappointing that your stay was not satisfactory. Please be assured, this is not the type of service that L’Horizon is known for, and we extend our sincerest apologies for any missteps you may have experienced. Our records indicate that we made a sincere effort to accommodate you by providing you with the largest Deluxe Bungalow available, facilitating a room move, and providing you with an optional upgrade to our new Hermann Bungalows. Due to the holiday weekend, we experienced increased demand for on-site amenities. We always strive to uphold our resort policies, which include "Pool loungers and Cabanas are on a first come first serve basis. Placing items to save pool loungers or cabanas is not permitted. Items left unattended in the pool area for more than 20 minutes will be collected and placed in storage."Your satisfaction is very important to us, and for this reason, we will gladly share your feedback with the appropriate individuals. It is our hope you give us a chance to surpass your expectations in the future. Respectfully, L’Horizon Resort & Spa

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming here. Best place in PS for sure. Close enough to downtown yet hidden away. Rooms are large and well appointed. I recommend a pool view room. Pool bar and good are good. Awesome place to enjoy a hot day in the sun!
Stayed 1 night in May 2023
Response from L'Horizon Resort & Spa on May 25, 2023
Dear Daniel, we are humbled by your generous review, thank you for taking the time to share your kind feedback! It was our sincere pleasure hosting you at L'Horizon Resort & Spa. On behalf of L'Horizon, safe travels and we look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice couple stay
Nice and relaxing. Very friendly staff. Rooms were clean and modern.
Stayed 2 nights in Apr 2023
Response from L'Horizon Resort & Spa on May 1, 2023
Dear Valued Guest, thank you for staying at L'Horizon and taking the time to provide your kind feedback! It was a pleasure hosting you. We are so pleased that the details of your stay were to perfection and we certainly look forward to welcoming you back again!

10/10 Excellent

Keith, whittier

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2023
Response from L'Horizon Resort & Spa on Apr 29, 2023
Dear Keith, thank you for your review; it was our pleasure hosting you at L'Horizon Resort & Spa. We are pleased to hear about the great service you received during your recent stay with us! Safe travels to your next destination and we look forward to hosting you again in the near future.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and fantastic staff.
Stayed 3 nights in Apr 2023
Response from L'Horizon Resort & Spa on Apr 29, 2023
Dear Donald, it was our pleasure hosting you at L'Horizon Resort & Spa. Thank you for your kind feedback, we look forward to welcoming you back to L'Horizon Resort & Spa.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Hands down an amazing experience. Service is top notch, all around, pool is perfect, and the rooms are divine. I suggest the room with the outside shower, and make use of it. Marilyn Monroe room.
Stayed 1 night in Apr 2023
Response from L'Horizon Resort & Spa on Apr 24, 2023
Dear Anthony, thank you for your generous review of your recent L'Horizon Resort & Spa experience. We are pleased to hear about the hospitality and service you received during your stay in the Fireplace Suite. Safe travels to your next destination and we look forward to welcoming you back to L'Horizon Resort & Spa in the near future.

10/10 Excellent

janice

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a gem. From the moment we arrived to the moment we left the staff attended to our every need so that our stay was relaxing, chill, and very very comfortable. We loved the staff and guests alike and we'll be sure to come again.
Stayed 2 nights in Apr 2023
Response from L'Horizon Resort & Spa on Apr 23, 2023
Dear Janice, it was our sincere pleasure hosting you at the Hermann Bungalows. We are thrilled to hear about your relaxing, chill, and comfortable experience on property. We look forward to hosting you again in the near future.

10/10 Excellent

walter

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Hospitality was on point. Very beautiful rooms. Perfect place to stay when in Palm Springs
Stayed 5 nights in Mar 2023
Response from L'Horizon Resort & Spa on Mar 24, 2023
Dear Walter, it was our pleasure hosting you at the Hermann Bungalows. We are thrilled to hear about the hospitality and service you received during your recent stay. Safe travels to your next destination and we look forward to welcoming you back to the Hermann Bungalows in the near future.

10/10 Excellent

Bruce David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we were pampered and treated with such luxury of service, that it was the best and most relaxing vacation we ever had. We were treated like royalty. No detail was missed. The staff were helpful, friendly, and knowledgeable, with particular reference to Aryanna, Alex, and Andrea. The grounds were meticulously kept. We tried and could not think of a way we could have been treated any better.
Response from L'Horizon Resort & Spa on Mar 7, 2023
Dear Mr. David, we are humbled by your generous review, thank you for taking the time to share your kind feedback! We are thrilled to hear about your luxurious experience at L'Horizon, it was our sincere pleasure to host you. On behalf of L'Horizon, safe travels and we look forward to hosting you again in the near future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever.
Amazing from start to finish, site was best I’ve seen, clean, modern well kept up. The staff…..INCREDIBLE, valet/bellman skinny white guy was the best communication, friendly, super supportive just helpful. DONAE (spellcheck) at the front desk hands down was the best staffing I have ever experienced, attitude attentive just everything I could go on n on about donae and her staff made my already amazing trip much more better, we thank you guys, L’HORIZON is 5 stars, I’ll be back whenever I’m in Palm Springs which would be more often now that I have experienced this location. It’s always a good thing when ALL the staff go ABOVE & BEYOND to make your stay the finest. And MARCOS almost forgot about him, add him to the great staff list as well!!! I had to leave in the middle of the night due to an emergency back home, the night staff had my vehicle backed up to the door, trunk open for our luggage, doors open with the heat on in the car. OH MY GOD! Thank you all!!!!!
Stayed 1 night in Jan 2023
Response from L'Horizon Resort & Spa on Jan 7, 2023
Dear Ryan, we are honored by your generous review, thank you for taking the time to share your kind feedback! We are thrilled to hear about your incredible experience with our L'Horizon Team, it was our sincere pleasure to host you. On behalf of L'Horizon, have a prosperous New Year and we look forward to hosting you again in the near future.

4/10 Poor

MOHAMMAD

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not. Horrible experience and room had issues.
Response from L'Horizon Resort & Spa on Nov 30, 2022
Dear Mohammad, thank you for taking the time to share your experience with us. We appreciate your valuable feedback, and it is disconcerting to hear that you did not enjoy your stay with us. Guest satisfaction is important to us, we set a high standard for ourselves, and we always aim to deliver a great experience, and we are truly sorry that we did not meet your expectations. On behalf of L'Horizon, we truly wish that you had presented this to us during your stay, as we would have done everything possible to ensure that you had the best guest experience. We understand you depended on us to make your stay comfortable and memorable, and we deeply regret we failed to deliver the high standard that you expected from L'Horizon Resort & Spa.It is our hope you give us a chance to surpass your expectations in the future.

10/10 Excellent

Christopher, toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The property is wonderful and the staff superb.!
Stayed 3 nights in Nov 2022
Response from L'Horizon Resort & Spa on Nov 18, 2022
Hello, Mr. Grimston, thank you for taking the time to share your review with us. We appreciate your valuable feedback and positive rating of your guest experience. We look forward to welcoming you back!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couples must! Put this on your hotel bucket list
My husband said, "This has to be one of my favorite hotels in the U.S." That is a big statement! The Herman bungalows are so tasteful and well appointed. PERFECT, just perfect. The staff at L'Horizon is equally incredible. We cannot wait to visit again!
Stayed 2 nights in Nov 2022
Response from L'Horizon Resort & Spa on Nov 18, 2022
Hello, Mr. Meister, thank you for taking the time to share your review with us. We appreciate your valuable feedback of your guest experience. Guest satisfaction is important to us, we set a high standard for ourselves, and we always aim to deliver a great experience; and we are delighted that our L'Horizon team was able to meet your expectations.We are so glad that you enjoyed your stay in our Hermann Bungalows. We look forward to seeing you again!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, excellent service , gorgeous pool!
Stayed 2 nights in Oct 2022
Response from L'Horizon Resort & Spa on Oct 30, 2022
Dear Mr. Hall, it was a pleasure hosting you at L'Horizon Resort & Spa. We are thrilled to hear about your recent experience, we look forward to welcoming you back to L'Horizon Resort & Spa.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from L'Horizon Resort & Spa on Oct 1, 2022
Dear Valued Guest, it was a pleasure hosting you at L'Horizon Resort & Spa. Thank you for your kind feedback, we are thrilled to hear about your perfect experience with us! We look forward to welcoming you back to L'Horizon Resort & Spa. Safe Travels.

8/10 Good

Frederic

Stayed 2 nights in Aug 2022
Response from L'Horizon Resort & Spa on Sep 5, 2022
Dear Frederic, it was a pleasure hosting you at L'Horizon Resort & Spa. Thank you for your review and safe travels to your next destination!

10/10 Excellent

Kiel

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect.
Stayed 1 night in Aug 2022
Response from L'Horizon Resort & Spa on Aug 27, 2022
Dear Kiel, it was a pleasure having you as our guest at L'Horizon Resort & Spa. We are thrilled to hear your recent stay was absolutely perfect! We look forward to hosting you again in the near future. Safe travels.

6/10 Okay

Lisa

Disliked: Cleanliness
Stayed 1 night in Aug 2022

10/10 Excellent

JOE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. Loungers in pool. Please. Would definitely return.
Stayed 2 nights in Jul 2022
Response from L'Horizon Resort & Spa on Aug 5, 2022
Thank you for your kind review Mr. Kelly, we are thrilled to hear about your amazing experience at L'Horizon Resort & Spa. It was a pleasure having you as our guest and we look forward to hosting you again in the near future. Safe travels!

10/10 Excellent

Dieter

Stayed 2 nights in Jul 2022
Response from L'Horizon Resort & Spa on Jul 23, 2022
Dear Dieter, thank you for your kind feedback, it was a pleasure having you as our guest at L'Horizon Resort & Spa. We are so pleased to hear about your perfect stay with us! We look forward to welcoming you back soon.

10/10 Excellent

Valerie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Simply perfect.
Stayed 4 nights in Jul 2022
Response from L'Horizon Resort & Spa on Jul 15, 2022
Dear Valerie, thank you for staying at L'Horizon Resort & Spa and for providing your kind feedback. We are thrilled to hear about your perfect stay! Safe travels to your next destination; we look forward to welcoming you back to L'Horizon Resort & Spa.

10/10 Excellent

Barry Lee

Stayed 3 nights in Jul 2022
Response from L'Horizon Resort & Spa on Jul 15, 2022
Dear Barry, it was a pleasure having you as our guest at L'Horizon Resort & Spa. Thank you for your kind review, we are thrilled to hear about your perfect stay with us! Safe travels to your next destination; we look forward to welcoming you back to L'Horizon Resort & Spa.

10/10 Excellent

Farzaneh

Stayed 3 nights in Jun 2022

10/10 Excellent

Felicia

Stayed 3 nights in Jun 2022

4/10 Poor

Jocelyne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk Night Shift staff could improve on their customer service. We weren’t greeted or welcomed at check in the way we saw other couples being greeted. They need consistency with their customer service. We will not be coming back to this hotel due to the way we were treated at check in
Stayed 2 nights in May 2022
Response from L'Horizon Team on Jun 9, 2022
Thank you for letting us know about this. Your feedback helps us do better. Guest satisfaction is important to us, we set a high standard for ourselves, and we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We can’t fix the past, but you have our personal commitment to improve the way our staff serves every guest. Until then, please accept our sincerest apologies on behalf of everyone on the L’Horizon team.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience all around.... quiet.. beautiful... the opposite of some of the terrible pool scenes in Palm Springs
Stayed 2 nights in May 2022
Response from L'Horizon Resort & Spa on May 9, 2022
Dear Joseph, we are pleased to hear about your wonderful experience at L'Horizon Resort and Spa. Thank you for sharing your review, we look forward to welcoming you back to L'Horizon in the near future.

4/10 Poor

Claudia

Stayed 2 nights in Apr 2022
Response from L'Horizon Resort & Spa on Apr 5, 2022
Dear Guest, Thank you for staying at L'Horizon and taking the time to provide your feedback. It is certainly disappointing that your stay was not satisfactory. We extend our sincerest apologies for any missteps you may have experienced. Your satisfaction is very important to us, and for this reason, we will gladly share your feedback with the appropriate individuals for a proper follow up. We assure you this will be addressed and rectified. It is our hope you give us a chance to surpass your expectations in the future. Respectfully, L’Horizon Resort & Spa

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and grounds.
Stayed 1 night in Mar 2022
Response from L'Horizon Resort & Spa on Apr 2, 2022
Dear Lance, thank you for staying at L'Horizon. We are pleased to hear you enjoyed our beautiful property and look forward to welcoming you back to L'Horizon!

10/10 Excellent

Aram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Beautiful spot , great service and fantastic food. Would like to be able to park by my self instead of valet
Stayed 3 nights in Mar 2022
Response from L'Horizon Resort & Spa on Apr 2, 2022
Dear Aram, Thank you for staying at L'Horizon and taking the time to provide your kind feedback! It was a pleasure looking after you. We look forward to providing more parking options for our guests in the near future.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, we were impressed. The staff was friendly and attentive. The grounds were beautiful and well kept. Our bungalow had a gold plate on the door with our name engraved on it. The bed was comfortable. An amazing shower. Turndown service. The whole experience made us feel valued as a guest. A real gem.
Stayed 3 nights in Mar 2022
Response from L'Horizon Resort & Spa on Mar 6, 2022
Dear Paula, thank you for your kind feedback. It was a pleasure having you as our guest at L'Horizon! We are so pleased to hear about the excellent service you received during your stay. We look forward to welcoming you back to L'Horizon.

10/10 Excellent

Cynthia, WINNETKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique resort with a 10 star for staff and customer service. Comfortable beds. Resort mean for total relaxation.
Stayed 1 night in Feb 2022
Response from L'Horizon Resort & Spa on Mar 5, 2022
Dear Cynthia, thank you for taking the time to provide your kind feedback! We are pleased to hear about your relaxing experience and the excellent service you received during your stay. On behalf of the L'Horizon Team, it was a pleasure hosting you and we look forward to welcoming you back!

8/10 Good

Marvin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2022
Response from L'Horizon Resort & Spa on Feb 21, 2022
Dear Marvin, thank you for your review of L'Horizon. It was a pleasure having you as our guest, we look forward to welcoming you back to L'Horizon.

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and staff communicated well and were very helpful Nice stay
Stayed 1 night in Jan 2022
Response from L'Horizon Resort & Spa on Jan 30, 2022
Thank you for your kind feedback Lynda, we are thrilled to hear about your relaxing stay and pleasant experience with our staff! We look forward to welcoming you back to L'Horizon!