Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by PETE from chula vista

NOT resort or spa!!

Posted 1-Apr-2014
Pros: BBQ place next door and the pool area
Cons: BEDS and the TV'S
Location: location was great close to downtown, and close to everything, BBQ right next door was awesome!!
hotel staff very friendly and helpful, beds are hard felt like i was sleeping on a piece concrete very hard beds. that was the only down fall to this hotel they need to update there tv's and remotes!!! for the price it should of been better! the BBQ place next door is really really good and the serve you very fast and are friendly!!
4 out of 5
Recommended
for Everyone
by Kathy from Oregon

Inexpensive and clean.

Posted 28-Mar-2014
Pros: Outdoor pools and spa.
Cons: See above. Hotel staff and restaurant customer service.
Location: It's Palm Springs.
Beautiful grounds. Pool nice. Hotel check-in: staff overcharged and charged against wishes. Lady at desk blamed "the new person." Toilet seat broken. 1 of 3 lights worked. Restaurant staff- let us and a lady trying to pay unattended too for over 15 minutes. We were seen by staff by no attempt to acknowledge us or apologize. They were busy and obviously understaffed. A shame. Will take our chances somewhere else next time.
2 out of 5
by A verified traveller

This should not be called a resort and spa

Posted 24-Mar-2014
The hotel rooms did not look like the pictures, the carpet was discusting, the water was so cloudy I was afraid to take another shower and decided to drive 45 mins home instead
3 out of 5
Recommended
for Everyone
by greg from San Diego

Everything was Ok

Posted 24-Mar-2014
Location was good right across from my favorite breakfast place Rick's everything about the hotel was average not fancy, not a dump I wasn't there to enjoy the property just needed a place to sleep and for that it was fine. Easy to find its right when you come into town before downtown and easy to get out when your ready to go!
2 out of 5
by A verified traveller

Good location

Posted 24-Mar-2014
The hotel is outdated. They still have tube tv's. It's nice that they have a free breakfast, but there wasn't much to it. They didn't even have any drinking water available. There were no elevators. We stayed on the second floor, and had heavy luggage. The pool area was nice though.
3 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel

Posted 18-Mar-2014
Pros: Ok
Cons: Grounds
Location: Close
The hotel rooms were pretty clean but the grounds and the pool were very disappointing. Weeds and lots do debris on the Ground.
3 out of 5
Recommended
for Everyone
by Lala from LA

Motel style hotel

Posted 15-Mar-2014
Pros: pools and gardens, serenity
Cons: rooms
Location: Palm Springs many attractions
the overall area is nice. The pools are very good, gardens are nice, quiet. The rooms are not what we were expecting. The windows do not open and you have to run AC all the which is very noisy, the bathrooms and overall rooms are not that well maintained. Staff is nice and helpful. I guess for the price it is an OK
2 out of 5
by Regina from Pacific Grove CA

"Funky" in the bad sense of the word

Posted 16-Feb-2014
Pros: Not much.
Cons: Remodel the bathrooms and brighten up the rooms.
Location: Conveniently located near the mountaintop tram, tiny downtown Palm Springs, and other southern desert spots.
We were hoping this would be funky like in old-fashioned. It is not "retro," it is run down (especially the bathroom which is downright unsanitary, with lots of sloppy regrouting all over the shower/tub), noisy (the "mountain view" rooms face a major roadway), and maintenace is poor (a standing lamp was falling apart; one socket kept cutting out so we had to switch side of bed to plug in an appliance; and the TV wand was not working properly).
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the middle of everything

Posted 30-Jan-2014
We came up for Gay Pride and were welcomed right away. The staff directed us on what clubs might be hot and where to get good free parking. I left two items in the room upon leaving and the staff made sure to get my stuff to me as soon as possible - on them!
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 27-Jan-2014