Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller


Posted 22-Jul-2014
Our kids love that hotel. We love it so much that we keep coming back ;)
4 out of 5
for Everyone
by A verified traveller from lancaster

NIce!.. great friendly staff. easy access facility

Posted 15-Jul-2014
Pros: again, nice clean facility, wonderful staff. easy access facility, very quiet facility.
Cons: just room updating, to modernize the rooms.
Location: the strip and eateries were only 2-3 miles away, this was a plus.
very warm, helpful, kind staff, clean grounds, easy access off the freeway, away from strip!
4 out of 5
for Everyone
by A verified traveller from Alta Loma CA

Nice hotel near Spa Casino

Posted 14-Jul-2014
Pros: Beautiful grounds and nice pools
Cons: Beds were too firm felt like I was sleeping on a board
Location: Hotel had nice view of mountain and the Spa Casino is near by
Room was comfortable but bed too firm for me. The hotel grounds are quite beautiful and the two pools were relaxing.
3 out of 5
by A verified traveller

Posted 6-Jul-2014
Pros: The people who worked at the desk where nice! I also liked the breakfast buffet.
Cons: The carpet in the room needs to be removed are cleaned! The corners of the floor need vacuuming, The drainage the tub needs to be fixed.
Location: Everything was pretty close,
The mountain view room was misleading . I was forced to keep the curtains shut the whole time of my stay, because there wasn't any privacy. As people walk by outside in the breezeway they can look directly into my room, so as a result my room was always dark and dingy.
2 out of 5
by A verified traveller

Rude employees

Posted 24-Jun-2014
Pros: Pool
Cons: Customer service
When I kindly asked a female employee if more waffles and bananas would be brought out for breakfast she rolled her eyes at me and walked away. I couldn't believe she had done that!!! Anyhow, rude and uncalled for. She went on to deny that she had done it and said she had a tooth ache and she didn't know why they had her working.
3 out of 5
by tracy from san diego

Hotel needs work but was comfortable

Posted 15-Jun-2014
Pros: Breakfast was nice.
Cons: Fixing broken objects, like shutters and door handles.
Location: The location was great. We had hiked San Jacinto so we were very close to the mountain.
Many things in our room were broken, like the shutters. Couch had stains on it. Pool was dirty. Trash can overflowing with trash. For our purposes it was fine. Can't imagine staying here for more than one night. Just a bit of fixing and updating would do wonders.
4 out of 5
for Everyone
by fer from los angeles

Big pool. Nice area.

Posted 30-May-2014
I like the place. Is the second time I stay there. The club nextdoor is nice gets pact on Sunday. Ice machine doesn't produce enough ice. Tv is old and there are not many Chanel's to watch when you are in the room.
1 out of 5
by chris from m

Fermented urine on carpet

Posted 26-May-2014
I expected a decent room not a public restroom. The carpet smelled like fermented urine. The room service ladies were extremely loud, seriously you need to be yelling at seven in the morning? Palm Springs has always been one of my favorite quick getaways however this hotel had me at nausea.
4 out of 5
for Everyone
by A verified traveller

Ivy Palm- PS

Posted 12-May-2014
Looked nice and modern but the sheets had stains (yuck!) and air conditioning was much noisy. Staff was awesome! Pool area and jacuzzi were nice. Quiet and cozy. Hotels are not cheap in Palm Springs but I've paid more for worse hotels, so that was a win situation.
4 out of 5
for Everyone
by PETE from chula vista

NOT resort or spa!!

Posted 1-Apr-2014
Pros: BBQ place next door and the pool area
Cons: BEDS and the TV'S
Location: location was great close to downtown, and close to everything, BBQ right next door was awesome!!
hotel staff very friendly and helpful, beds are hard felt like i was sleeping on a piece concrete very hard beds. that was the only down fall to this hotel they need to update there tv's and remotes!!! for the price it should of been better! the BBQ place next door is really really good and the serve you very fast and are friendly!!