Dear Ted,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. I am happy to hear that you enjoyed your stay with us and found our location to be convenient for you. We hope to have the opportunity to serve you well here again in the near future.Sincerely,Roger Brown

Dear Kathy,Thank you for choosing to stay with us and for providing your feedback here. We are grateful to have had you as our guest and do apologize if any part of your stay was not as you would have expected. Our guest room maximum occupancy is 4 guests so we will ensure to make certain this is properly communicated to all sites. We do not place linens on pull out beds prior to occupancy unless requested to ensure they stay fresh. Our property does employ a professional local pest control company Hulett and we will ensure that the areas in and around your guest room are re-treated. Palmetto bugs do like to try to find their way inside . We will ensure that our maintenance team addresses the additional items that you shared. Thank you for your kind words for our Staff here and we will look forward to serving you better here in the near future.Sincerely,Roger Brown

Dear Delano,Thank you for choosing to stay with us and for providing feedback here. I do apologize if any part of your stay with us was not as you would have expected. Our Front Office Manager has attempted to reach out to you directly to discuss your stay.We are grateful to have had you as our guest and will be looking forward to having the opportunity to serve you better here in the near future.Sincerely,Roger Brown

Thank you for taking a moment to share your experience with us, we appreciate your feedback. Thank you for choosing the DoubleTree by Hilton, we look forward to seeing you again soon. Safe Travels.

Dear Dori,Thank you for choosing to stay with us and for providing our team with a favorable rating. Our guest's feedback is very important for us and we will utilize it and work to improve upon the areas that you suggest. We are grateful for your business and hope to have the opportunity to serve you even better here in the near future.Sincerely,Roger Brown

Dear Bala,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. Our guest's feedback is very important for us and your kind review is very much appreciated.We are grateful for your business and hope to have the opportunity to serve you well here again in the near future.Sincerely,Roger Brown

Dear Catherine,Thank you for choosing to stay with us and for providing your feedback rating here. I do apologize if any part of your stay was not as you may have expected. We are grateful to have had the opportunity to have you as our guest here and we will look forward to serving you better here in the future.Sincerely,Roger Brown

Dear Vincenzo,Thank you for choosing to stay with us and for taking your time out to provide our team with an excellent 5 out of 5 rating. We are pleased to hear that you had a great experience with us and hope to be able to serve you well here again in the near future.Sincerely,Roger Brown

Dear Gladys,Thank you for choosing to be our guest and for providing your feedback here. I do apologize that any part of your stay was not exactly as you would have expected. We do maintain requested room types from original reservations made and I do apologize if the room type reserved was not what you had really wanted. We will research your stay and ensure that they issue you had reported is properly attended to. Thank you once again for your feedback and we will be looking forward to serving you better here in the near future.Sincerely,Roger Brown

Dear Matthew,Thank you for choosing to stay with us. I do apologize if any part of your stay was anything other than exceptional. I will be reviewing your comments with our Housekeeping and Maintenance teams to ensure they are aware of the concerns you shared. We will do all that we can to better address the room in which you stayed.We are grateful for your business and will be looking forward to serving you better here in the near future.Sincerely,Roger Brown

Dear David,Thank you for choosing our hotel. We are grateful for your business. I am pleased to hear that you had a great experience with our hotel and we thank you for providing our team with an excellent 5 out of 5 rating.We will look forward to having the opportunity to serve you well here again in the near future.Sincerely,Roger Brown

Dear Nicole,Thank you for choosing to stay with us and for providing feedback here. We do apologize if any part of your stay was anything other that exceptional.We appreciate your business and will be looking forward to serving you better here in the near future.Sincerely,Roger Brown

Dear Stefania,Thank you for choosing to stay with us and for providing our team feedback here. We are grateful to have had you as our guest. We will review your feedback with our Housekeeping and Maintenance teams and do all that we can to improve upon the issue that you shared here. We are an older hotel but our team does all that we can to make it comfortable for our guests. We hope to have the opportunity to serve you better here in the near future.Sincerely,Roger Brown

Thank you for choosing to stay with us and for providing feedback here. I do apologize if any part of your stay was not to your liking. We are reviewing your feedback with our team as we continue to work to improve upon our product and services. We hope to have the opportunity to serve you better here in the future.Sincerely,

Dear Roy,Thank you for choosing to stay with us and for providing our team with a favorable rating. We are grateful to have had you as our guest and will look forward to serving you even better here in the near future.Sincerely,Roger Brown

Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

Dear Jose,Thank you for choosing to stay with us and for providing feedback here. I do apologize that you found any part of your stay to be anything other than exceptional. We do treat our entire property both inside and outside by a third party professional pest control company. We will review and ensure that the areas in and around your guest room are treated accordingly.Thank you again for your time and feedback.Sincerely,Roger Brown

Dear Ian,Thank you for choosing to be our guest and for taking time out to rate your experience here. We are grateful for your excellent 5 out of 5 rating. Your kind words for our staff and property are very greatly appreciated. We will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

Dear Mercedes,Thank you for choosing to stay with us and for providing us with a favorable rating. We are grateful to have had you as our guest. We will review the guest room in which you stayed and do all that we can to address the items you shared in regard to the guest bathroom.We do appreciate your business here and will be looking forward to serving you even better in the near future.Sincerely,Roger Brown

Dear Bradley,Thank you for choosing to be our guest. I do apologize if any part of your stay with us was anything less than you had expected. We are grateful to have had you as our guest and will look forward to having the opportunity to provide you with an improved experience here in the future. Sincerely,Roger Brown

Dear Andrea,Thank you for choosing to stay with us and for providing your feedback here. I do apologize if any part of your stay was anything less than exceptional. We will identify your guest room and have our in house maintenance and housekeeping teams do all that we can to address the issues that you shared here.We are grateful for your business and will look forward to having the opportunity to serve you better here in the near future.Sincerely,Roger Bronw

Dear Donna,Thank you for choosing to stay with us and for providing our team with a favorable rating. I'm pleased to hear that you had a good experience with us. We will double check on the internet access point nearest to your guest room to ensure there is full functionality. Our service with AT&T Hilton Stay Connected Internet is typically very reliable. Thank you again for your time and feedback and we will be looking forward to serving you even better here in the near future.Sincerely,Roger Brown

Dear Donal,Thank you for choosing to be our guest and for providing our team with an excellent rating. Our guest's feedback is very important for us and we are pleased to hear that you had a great experience here with us. We are grateful to have had you as our guest and we will be looking forward to serving you well again here in the near future.Sincerely,Roger Brown

Dear Armenia,Thank you for choosing to be our guest and for taking your time out to provide our team with an outstanding 5 out of 5 rating. Your kind review is very much appreciated. We will be looking forward to having you back as our guest again in the near future.Sincerely,Roger Brown

Dear Jackie,Thank you for choosing to be our guest. I do apologize that any part of your stay was less than exceptional. We will have our housekeeping and maintenance teams do all that we can to address the issues that you shared here. Your feedback is very much appreciated and we will look forward to providing a problem free experience for you during your next stay.Sincerely,Roger Brown

Dear Michael,Thank you for choosing to stay with us and for taking your time out to provide our team with an excellent 5 out of 5 rating. Our guest's feedback is very important for us and I'm pleased to hear that you had an enjoyable stay with us.We are grateful for your business and hope to be able to serve you well here again in the near future.Sincerely,Roger Brown

Dear David,Thank you for choosing to stay with us and for taking your time out to provide our team with an excellent 5 out of 5 rating. Our guest's feedback is very important for us and I'm pleased to hear that you had an enjoyable stay with us and found our property to your liking.We are grateful for your business and hope to be able to serve you well here again in the near future.Sincerely,Roger Brown

Dear Nick,Thank you for choosing our hotel and for taking time out to provide our team with an excellent 5 out of 5 rating. We are very pleased to hear that you had a great experience with us.We hope to have the opportunity to serve you well again here in the near future.Sincerely,Roger Brown

Dear Philip,Thank you for taking your time out to review your experience and for providing our team with a favorable rating. We are pleased to hear that you had an enjoyable stay here. We will have our Pest Control Company Hulett retreat the areas in and around your guest room to eliminate any pests. I do apologize that this in any way impacted your stay with us.We are grateful for your business and will look forward to serving you even better here in the near future.Sincerely,Roger Brown

I do apologize that we are unable to make adjustments to 3rd party bookings. Please do reach out to your original booking agent to share your experience.Thank you for sharing your concerns and we hope to be able to serve you well here in the future.Sincerely,Roger Brown

Dear Ilissa,Thank you for choosing to stay with us and for providing our team with a favorable response. I'm pleased to hear that you had a good experience here with us. We are grateful to have had you as our guest and will be looking forward to serving you even better here again in the near future.Sincerely,Roger Brown

Dear Kelly,Thank you for choosing to stay with us and for providing our team with an Excellent 5 out of 5 rating. I'm very pleased to hear that you had a great experience here with us. Your kind words for our team are very much appreciated.We are grateful to have had you as our guest and we will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

Dear Besnik,Thank you for choosing to stay with us and for providing your feedback here. We will review the guest room in which you stayed and do all that we can to improve upon the condition of the guest bathroom through our in house engineering preventative maintenance program. We are grateful to have had you as our guest and will be looking forward to serving you better here again in the near future.Sincerely,Roger Brown

Dear Wendy,Thank you for choosing to stay with us and for providing our team with a favorable response. I'm pleased to hear that you had a good experience here with us outside of our parking fee. We are grateful to have had you as our guest and will be looking forward to serving you even better here again in the near future.Sincerely,Roger Brown

Dear Dejah,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. I am very pleased to hear that you had a great experience here with us. We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

Dear William,Thank you for choosing to stay with us and for providing your feedback here. The guest room type that was booked is unfortunately in the location of our property you were placed. I do apologize for the distance from our lobby area. We can always work with you to provide something different if it is available. We are grateful to have had you as our guest and will look forward to providing an improved experience for you here in the future.Sincerely,Roger Brown

Dear Misti,Thank you for choosing to stay with us and for providing your feedback here. We do offer rates that are inclusive of full or continental breakfast for your reference in future bookings. I do apologize that road noise interrupted your stay with us. You may always check with us to see if there are room moves possible during your stay here.Sincerely,Roger Brown

Dear Nyliah,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. We are happy to hear that you enjoyed your stay with us.We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

Thank you so much for your favorable rating of our hotel! Our team strives to provide a fantastic experience for all of our guests, and it is always rewarding to see a score like this come across our desks. Thank you again for choosing the DoubleTree by Hilton, we look forward to seeing you again soon. Safe Travels!

Mr. Ng, thank you for taking a moment to share your experience. We appreciate your feedback. I apologize that you were initially checked into a room that was not ready to be rented. I will speak with my team to ensure that a similar situation does not occur again. In regards to what you paid, the room that you were moved to is actually the higher priced room, you did not pay more for the 2 queen room. Additionally, the room you were moved into was a king with a full size sleeper sofa, and you were accommodated, both rooms have a 4 person guest count. I apologize that you were unable to get in touch with me yesterday, as I was assisting another department. Thank you for your valuable feedback so I can address these issues directly.

Dear Susan,Thank you for choosing to stay with us and for taking time out to provide us with feedback. I do apologize if any part of your stay was anything other than exceptional. I'm glad to hear that our team was able to move you to a better location for you. We will review the condition of your guest room and furnishings and do all that we can to improve upon the room overall. We completed a full guestroom refresh at the end of 2018.We are grateful for your business and will be looking forward to serving you better in the near future.Sincerely,Roger Brown

Dear Tiana,Thank you for choosing to stay with us and for providing our team with a favorable review even considering the issues that you encountered. Thank you for bringing these items to our attention. We will ensure to have our Maintenance team re-evaluate the condition of your guest bathroom and do all that we can to improve upon it. We are grateful for your business here and will look forward to serving you better during your next stay.Sincerely,Roger Brown

Dear Frank,Thank you for choosing to stay with us and for reviewing your experience with us. Thank you for bringing this issue to our attention. We will ensure to have our Maintenance and Housekeeping teams review your guest room in detail and do all that we can to improve upon it overall.. We are grateful for your business here and will look forward to serving you better during your next stay.Sincerely,Roger Brown

Dear Omar,Thank you for choosing to be our guest and taking time out to provide feedback here. We are grateful to have had you as our guest and will continue to work hard to improve upon our product and service. We hope to have the opportunity to serve you better here in the future.Sincerely,Roger Brown

Dear Layal,Thank you for choosing to stay with us and for providing feedback here. We are grateful for your business and do apologize if any part of your stay was anything other than exceptional. Your kind words for our team are very greatly appreciated. We will review the guest room in which you stayed in detail and do all that we can to improve upon its cleanliness and condition.We will be looking forward to having the opportunity to serve you better here in the near future.Sincerely,Roger Brown

Dear Belinda,Thank you for choosing to stay with us and for taking your time out to provide our team with an exceptional 10 out of 10 rating. We are grateful to have had you as our guest and we will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

Dear Ranique,Thank you for choosing to stay with us and for providing feedback here. We are grateful for your business and do apologize if any part of your stay was anything other than exceptional. We will be looking forward to having the opportunity to serve you better here in the near future.Sincerely,Roger Brown

Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that our team was able to make a positive impression on you. I apologize for the challenges you faced with the cleanliness of your room. I have forwarded these details to my Executive Housekeeper to review and we will ensure that these issues are not reoccuring. Thank you for choosing the DoubleTree by Hilton, Safe Travels.