Province of Palermo Vacation Packages

Simply an amazing hotel. It was so inspiring to be sleeping in a great hotel that was covered in art. My kids really enjoyed it too. Claudio was a fantastic host, and the breakfast was amazing. Would come back in a heartbeat.

All staff made our stay an excellent experience. From check in with Sabrina who gave us a tour of the hotel and explained how to effectively navigate its special hillside uniqueness, to Claudia and Cristina who attended to everyone of our questions and requests. Roberta who facilitated reservations to the restaurants and all terrace bartenders and servers who were welcoming and always kind and jovial. We have stayed in many 5 star hotels in the many years of extensive travel but it is this staff that has made our stay so very special. Thank you.

Great location and very friendly staffs

This is a 5-star hotel, but for 2 reasons, it’s not operating at the 5-star level. To be fair, let me list the good things first. The physical plant is excellent. The room looks and feels brand new. Everything is top notch and works flawlessly. It is spacious, with high ceiling, and a very comfortable bed. The rest of the building is also in excellent condition, not to mention the gorgeous design. Now for the 2 flaws. The 1st problem is the location. It is a good location but to reach the historic center, there’s still a 15-20 minute walk through a busy part of town. Moreover, there isn’t a lot of space on the sidewalk in front of the hotel. For a hotel of this caliber, one expects a grand entrance of some sort. Not only is there no such thing, it’s almost dangerous right in front of the hotel. The narrow sidewalk is taken up by parked vehicles so that pedestrians essentially have to walk in the streets with cars and buses zipping by. This is not the hotel’s fault. It’s everywhere like this in Palermo, nonetheless, this is unexpected for such a high class establishment. Then there’s the service. It’s decent but spotty. Once at breakfast, I asked for tea. The 1st server completely forgot. The 2nd brought hot water but not the tea bags. I had to ask a third one. Eventually, the teabags were brought but no apology was offered. There is turn-down service but inexplicably, one my last evening, there was none. Someone did knock at my door to ask if the room was OK. Strange!