Lobby sitting area

Reviews of Hotel Columbia

2 out of 5
Hotel Columbia
Via Del Celso, 31, Palermo, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 531 reviews" "
Rating 8 - Good. 262 out of 531 reviews" "
Rating 6 - Okay. 75 out of 531 reviews" "
Rating 4 - Poor. 25 out of 531 reviews" "
Rating 2 - Terrible. 13 out of 531 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Thavis

Liked: Staff & service
It was perfectly fine for a budget hotel. The staff was nice and helpful. Just wish there was more hangers in my closet
Stayed 7 nights in Oct 2023

2/10 Terrible

Lawrence

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner did not work. Refridgerator dirty and did not work. No elevator. Staff not helpful. Breakfast very limited. To sum it up. I would recommend to anyone ever! Would not offer refund. Still working on that.
Stayed 5 nights in Oct 2023

8/10 Good

connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just off Via Maqueda. Everything is walkable in Palermo. Lots of great bars and restaurants nearby. Our room was basic but clean - aircon good but a bit noisy. Hotel staff friendly and helpful. Breakfast was very basic - meat, cheese, tomato and lots of sweet pastries. Ask for a cappuccino- its much better than the jug thats on the buffet table. We think for the price we paid, the hotel was great- would definitely stsy here again.
Stayed 4 nights in Sep 2023

8/10 Good

Clive gwynfor

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2023

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Air Conditioner was very loud and noisy, making it very difficult to sleep. Bathroom sink and shower both were backing up with water, very difficult to brush teeth and take a shower. When asking for a room change they would accommodate us nor provide any compensation. The location of the hotel is difficult to find.
Stayed 2 nights in Jul 2023
Response from e.v. on Jul 20, 2023
Dear guestYour complaints were probably aimed at wanting to change rooms when it was clear that we did not have any available.At first you told us that the newly installed air conditioner did not work, then the second time it bothered you because it made "air" noise, I would say that it is very normal for an air conditioner to emit air, finally you complain about a blocked shower which was not before and which was also checked and the water flowed correctly.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

4/10 Poor

Ilaria

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel itself is in a super location. You can get anywhere and you’re right on Via Machere which is one of the most vibrant main roads in Palermo. It is near Fontana Pretoria and I 4 canti, which are historical points. I gave a low score because air con was not working in full summer season and we could barely sleep, when we got moved to a different room air con was working fine but after a while the machine would start making unbearable noises that woke us up and we couldn’t fall back asleep so we had to switch it off. Room was opposite washing machines so early in the morning we would hear not only cleaning ladies loudly chatting in the corridors but also these massive machines doing the washing. Showers were mouldy but functional. If it had not been for the air con and the morning noise I would have scored 5 even if not super clean. I am a Spartan soul so for the price I think the cleanliness was ok. But air con in a very hot part of Italy in full summer is a MUST and it did impact our holiday as we were constantly tired. Other than that it has all you need.
Stayed 2 nights in Jun 2023
Response from g.m. on Jul 2, 2023
Dear guest, we believe that you may have had some problems understanding the structure. You have been placed on the third floor, where we don't have any cleaning rooms, much less laundries, since they bring us the clothes from an industrial laundry, so we'd like to understand who you're referring to. In the first two-day stay you only informed us at check out that the air conditioner was not working, which we immediately had it repaired but you never expressed a problem, we would have changed your room, air conditioners are machines and like all of them they can get lost, but I it seems absurd that after two days you don't point it out.Considering that you have chosen us for two nights, we also consider the comment you left offensive and superficial.

4/10 Poor

Andrés

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Summer, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, clean hotel in a great location; all the major sites and transportation are within walking distance. The staff were very welcoming and kind. Good wifi and decent breakfast.
Stayed 3 nights in Jun 2023

8/10 Good

barbara

Travelled with family
Liked: Staff & service, property conditions & facilities
Too much noises around the property
Stayed 1 night in May 2023

8/10 Good

Wieslaw

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ok
Plenty of food for the breakfast; perfect location in the heart of the Old Town
Stayed 3 nights in Mar 2023

4/10 Poor

Ashod

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location and very close to the parking lot where you can park your car for €25 per day. The hotel is very secure and clean, rooms are small but comfortable. The big problem is that there is no heating in the rooms, I was freezing under two covers. The A/C unit is just for cooling and thank God, we didn’t need it as it was working like an old farm tractor and would be impossible to sleep under that noise. The unit was never cleaned, I guess. When the neighbor opens the shower, you can hear it in your room. In general, the hotel is not really maintained. The first room we got was spacious, but the shower holder was broken, and the side of the shower stall was coming out of the wall when you try to close the door (and I am not even discussing the rust on the bottom of the shower as it is just an aesthetics issue). The front desk clerk found another room for us with strong walls and shower holder not broken, but on the first try, as soon as we opened the water, the shower head turned up and sprayed the bathroom wall next to the shower. The clerk said the room service will check it. “The room service” was the cleaning lady. She checked and told us that we “should hold the shower head in our hand, not use the holder”. I wonder why the holder was there in the first place. The breakfast was The breakfast was good on the first day, the second day croissants were “a second day freshness”, soggy...
Stayed 2 nights in Apr 2023

8/10 Good

joann

Stayed 3 nights in Mar 2023

10/10 Excellent

Gerald

Stayed 2 nights in Sep 2022

2/10 Terrible

Eileen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worthy of review
Hotel was totally falsely advertised A total shambles .. no lift to to help with luggage .. one has to self haul up steep rounding stair, Air conditioning not work not working , , nothing taught out for the guest …. Totally disappointed
Stayed 1 night in Sep 2022
Response from G. manager on Oct 14, 2022
Dear guests, the hotel in addition to being the same as the photos, with photos of the stairs, underlines and writes that rising in a 19th century building it has no lift, so you should have read, do not blame us for your inattention even when at check in we explain the operation of the keys and the air conditioning where obviously if it is pre the window stops working. Being in a 24h structure, you know, unlike all the 2 stars, you could easily ask for information. What exactly were we supposed to teach you? the comunication?

10/10 Excellent

Elizabeth

Travelled with group
Liked: Staff & service
The concierges were so friendly and helpful, the bedding and towels were clean. The location is excellent. There were some small ants and a little mold in the bathroom but for the price and the length of stay it was perfect.
Stayed 3 nights in Sep 2022

10/10 Excellent

Carolyn

Stayed 1 night in Jul 2022

8/10 Good

Caroline

Stayed 1 night in Jun 2022

6/10 Okay

Joel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms and breakfast are ok, and the staff is friendly. There was some electrical issues in the room which were solved promptly. The shuttle was a bad experience.
Stayed 4 nights in Jun 2022

8/10 Good

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besuiful and convenient location, good value. Breakfast table needed more attention though
Stayed 5 nights in May 2022

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location to see Palermo city
Fantastic location and unique boutique hotel, friendly staff and great service!
Stayed 9 nights in Oct 2021

10/10 Excellent

Andrea Garcia

Stayed 2 nights in Sep 2021

8/10 Good

Tea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. I didn't really like that fruit that was served for breakfast was a compote, rather than fresh fruit. The staff was great and helpful.
Stayed 2 nights in Sep 2021

8/10 Good

Przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2020

10/10 Excellent

Daniela Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo
The staff are lovely and always helpful, rooms are clean and comfortable, breakfast is good. Location is perfect - very central and easy to access everything.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to all the main attractions and yet very quiet for a good nights sleep. Enjoyed our breakfast.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic, very close to main points of interest, bars, restaurants and shops, but sleep was undisturbed. The are some very interesting local markets just around the corner. Room was very clean, bed comfortable, fridge an very welcome extra. Good selection of food for breakfast.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good service but poor air conditioning
Bit frustrating the air-conditioning was not working in the middle of summer in Sicily. Blew out air that was not cold. To be fair I did not let reception know as we arrived at 2am and just wanted to sleep. Service was friendly overall.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The building is run down and the original entrance is blocked due to building work. The mini bar fridge was in the wardrobe , empty and didn't work. The window looked out to an inside wash space with air conditioning units so it was impossible to have the window open.
Stayed 5 nights in Jun 2019
Response from e.v on Jul 5, 2019
Dear guest As you said, a part is being restructured, but you have never been told that it was the main entrance, indeed, the new entrance is renovated and new and the building you define as decadent, does not belong to us but to the municipality . In a city building, obviously not all rooms can have a view, but if you had mentioned it we would have had the pleasure, if possible, to settle for it, as well as the mini-bar that probably had the plug unplugged. having pointed out to the staff where there is a problem we would have solved or shown them how to use anything, but to judge and have the pleasure of writing it, moreover, writing anonymously without being able to identify the room Kind regards

4/10 Poor

cem

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are far from the pictures, very small and viewless. there is no elevator. dirty towels, only one soap bar as cleaning item. bathroom and douche module is very small and shower head can't be fixed on its place. they solve this problem on the 3rd day of 4 day stay. breakfast is terrible
Stayed 3 nights in Jun 2019
Response from Alessandro on Jul 31, 2019
Dear guest, But what if all this didn't go because he didn't mention it? His comment differs a lot from reality, just look at the more than 1200 comments left by our customers of complete satisfaction. the hotel changes the set of towels every 2 days so it is impossible for them to be dirty, also because a similar thing would have been submitted by anyone to the staff. The rooms are homologated for the residents, if you had not liked you would have reported it, we would have been happy to satisfy you, moreover, as soon as you reported the problem of the shower head it was immediately repaired (considering that your stay was 3 days you write repaired after 4 - 5 days). Breakfast, I remember perfectly that you entertained yourself in the breakfast room eating everything from sweet to savory, maybe you complain that you could not bring the sandwiches out of the hotel but unfortunately that is the regulation of all hotel facilities. Dear guest, it would have been nicer to write the reality and not free bad things. Thanks for choosing us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The desk and all service was excellent. They may have been low on rooms when we first arrived (we were two days there, five days away, and two days again before leaving) so they gave us the "suite" those first 2 days--which was not as pleasant as the room the second time..."Suite"--multi-level, stairs, no phone, and a noisy bird or parrot outside, across the way. But the desk helped at every stage. Be sure to check out the street next to theirs, Via Venezia, and our favorite restaurant in Palermo, Ferro de Cavallo ("horseshoe")
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, reasonably priced hotel in the heart of Palermo! Very helpful staff--we used them to get taxis to various places, as well as information on locations, and restaurants---excellent one: Ferro de Cavalho. Horse shoe in English.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Reception was 24 hours. Breakfast had some savoury food.
Stayed 2 nights in May 2019

10/10 Excellent

Srikant, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, really good service, clean rooms
The hotel is in an excellent location in old palermo. The hosts Guiseppe, Nicola were both excellent and really helped us out. The room was cleaned nicely and the towels replaced on time. They made sure that we know the area and gave us good sensible advice without pushing anything on us. The breakfast was simple and yet plentiful for what you need for the first meal of the day. Cheese, ham, toast, coffee, juice, cereal and desserts were there everyday for breakfast. The wifi works as well. Overall I highly recommend the place to all who want to come to Old Palermo. However don't expect 5 star amenities as its not a 5 star hotel, it does the job well and better than what it's actually rated.
Stayed 3 nights in Apr 2019

8/10 Good

PATRICK

It was ok, shower was very small.
Stayed 1 night in Nov 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, great breakfast & location.
Very hospitable staff. Fabulous breakfast: meats, cheese, pastries, great bread. Will make espresso or cappuccino for you. Very convenient location by major street, shopping and sights. Not too far from train/bus station. Very good price. Wifi. No elevator.
Stayed 1 night in Nov 2018

8/10 Good

Kinno, Chicago IL

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my short stay.everyrhing was smaller for the stay I required including the price
Stayed 1 night in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

6/10 Okay

Jo, Uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good position to see central Palermo but room very basic and felt damp. Very friendly and helpful staff. Approach to the hotel rather like walking to a building site but OK once got to the door.
Stayed 7 nights in Oct 2018

10/10 Excellent

GaryandCindy, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful with providing information on transportation.
Stayed 2 nights in Oct 2018

8/10 Good

PAUL, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location
Staff were always helpful, I do not know why I am forced to write more than I want to on this survey.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Budget basic
We booked this hotel as required late check in due to a late arriving flight. Service was good, however the room was up 3 flights of stairs, and very noisy as all noise echoed into the room which was very dated with the bed quite uncomfortable. The bathroom was terrible, the toilet sounded as though it would break every time it was flushed. Breakfast was quite basic. We would not stay again.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Columbia is a good value. The staff is courteous. It is not fancy, but meets my three criteria: clean, safe, well located. Breakfast was adequate and bed comfortable. I would stay again.
Stayed 9 nights in Sep 2018

8/10 Good

GS, SD

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel, small rooms, but nice and clean. Good location - walking distance to all tourist attractions in the old town. Hard to find the hotel - it is on a small street with a lot of construction - so no easy access by car- have to walk to the hotel with your luggage.
Stayed 3 nights in Sep 2018

6/10 Okay

daniella

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2018

8/10 Good

T.Gladley, New York

Liked: Cleanliness, staff & service
It is a nice hotel for a short stay. It is located very conveniently. However, Palermo is a place where the summertime temperatures would need an air conditioner that can do the job. The one I had experienced made the sound, but nothing else that I felt. And at least a small refrigerator would be a great thing to have even for just water if nothing else.
Stayed 6 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Pillows are like sheet. Dishes are dirty. Very noisy.
Stayed 2 nights in Sep 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Anywhere Else
Fantastic stay at this lovely hidden gem. Arrived late in the evening with my husband. Hotel was tucked away down a side street off a very busy road filled with shops,bars and restaurats. Maybe be a little hard to find, but had no problems with the help of google maps. Don't be put off by the location of the hotel as it's pretty much on it's own. Area was safe and had no problems.Was welcomed with a smile on reception. Check-in was very quick. No lift in hotel but receptionist carried both our cases. Our room was spacious and clean. Room slept 3, so had 2 bedrooms. Felt like a mini suite. Breakfast consisted of coffee, fresh juice, cold meats,cheeses, tomatoes, fresh fruit, yoghurts and bread. Plus a large variety of cakes and pastries that varied each morning. After a 5 night stay I did not tire of breakfast. Hotel staff were really helpful advising on restaurants, direction and things to do in Palermo. After a fantastic stay and a great time in the truly wonderful Palermo had to check out early for flight. Hotel kindly served us with coffee, juice and pastries to see us on our way. I would advise anyone who wants to visit Palermo to stay at this little gem of a 2 star hotel. If you're looking for value for money then this is the hotel for you. It was well worth the price paid plus so much more.
Stayed 5 nights in Sep 2018

8/10 Good

Nick

Cracking Location
This hotel is in a great location for the old town and only a 30 min bus ride from the airport and short walk. It is right in the heart of the City and great for touring beautiful Palermo. The staff are very friendly and available 24 hours if you need anything. Just a few points to note; this is only a 2 star and the decor relates to this. It could do with a sprucing up but you do only get what you pay for and at this price it's worthy a stay. Be aware the hotels location makes it very noisy at night time, so if you like an early night and are a light sleeper this may not be for you. Breakfast is continental and mainly sweet and served between 8 & 10. All in all, for the cost it is a worth stay.
Stayed 2 nights in Aug 2018

8/10 Good

Zenonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Friendly and helpful staff, good location, tasty breakfast, in the centre which is good for walking to historic buildings. If I was to visit Palermo again I would stay here again :)
Stayed 5 nights in Jul 2018