All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Clean and comfortable hotel.
Great location and staff were very good
David
Stayed 4 nights in Dec 2022
Response from Eija / Scandic Oulu City on Dec 19, 2022
Dear David, Thank you for your great review! It is nice to know that you liked our location and staff also. We hope to see you soon at our hotel!Best regards Eija / Scandic Oulu City
8/10 Good
Karen Klaine
Dec 1, 2022
Liked: Cleanliness, staff & service
Karen Klaine
Stayed 1 night in Nov 2022
Response from Eija / Scandic Oulu City on Dec 1, 2022
Dear Karen, Thank you for your review and your stay with us. We hope to see you soon again! Best regards Eija / Scandic Oulu City
8/10 Good
Tiina
Sep 9, 2022
Tiina
Stayed 1 night in Sep 2022
Response from Anu on Sep 24, 2022
Dear Tiina, Thank you for your Feedback and your stay with us. We hope to see you soon again! Kind regards, Anu/ Scandic Oulu City
8/10 Good
Mohamed
Aug 24, 2022
Mohamed
Stayed 1 night in Aug 2022
Response from Anu on Sep 24, 2022
Dear Mohamed, Thank you for your Feedback and your stay with us. We hope to see you soon again! Kind regards, Anu/ Scandic Oulu City
Great location, nice facilities, good breakfast. Will stay here again next time.
Heidi
Stayed 1 night in Jul 2022
Response from Anu on Aug 1, 2022
Dear Heidi, Thank you for your Feedback and your stay in Scandic Oulu City. We are delighted to hear that you´ve enjoyed your stay with us. We wish to see you soon again! Kind regards, Anu/ Scandic Oulu City
10/10 Excellent
WESLEY, Houston
Jun 19, 2022
WESLEY
Stayed 3 nights in Jun 2022
10/10 Excellent
andrew
Feb 20, 2022
andrew
Stayed 1 night in Feb 2022
8/10 Good
Karen
Travelled with group
Dec 23, 2021
Liked: Staff & service
Disliked: Property conditions & facilities
Karen
Stayed 1 night in Dec 2021
Response from Anu on Jan 19, 2022
Dear Karen, Thank you for your Feedback and your stay in our hotel. We wish to see you soon again! Kind regards, Anu/ Scandic Oulu City
Good hotel for the price. Staff was very kind. We reserved the family room and it was super small. Breakfast was ok but better at other Scandic hotels in Finland (a lot of the food was cold).
Marcela
Stayed 1 night in Dec 2021
Response from Anu on Dec 25, 2021
Dear Marcela, Thank you for your Feedback and your stay in our hotel. Nice to hear that you´ve enjoyed your stay in our hotel. We hope to see you soon again! Happy New Year! Kind regard, Anu/ Scandic Oulu City
10/10 Excellent
Oskari
Sep 22, 2021
Oskari
Stayed 1 night in Sep 2021
Response from Anu on Oct 7, 2021
Hei Oskari, Kiitos palautteestanne ja vierailustanne Scandic Oulu Cityyn. Mukavaa kuulla, että olette viihtyneet meillä. Lämpimästi tervetuloa uudelleen ja Aurinkoista syksyn jatkoa!
Ystävällisin terveisin, Anu/ Scandic Oulu City
Hei, Kiitos palautteestanne ja vierailustanne hotelliimme. Olen erittäin pahoillani, ettei majoittumisenne ole sujunut toivotulla tavalla. Toivottavasti näemme tapahtuneesta huolimatta vielä uudelleen. Aurinkoista syksyn alkua! Ystävällisin terveisin, Anu/ Scandic Oulu City
Hi Einar, thank you for visiting us! We are very happy to hear you enjoyed our service and our breakfast. Please visit us again whenever you are in Oulu!
6/10 Okay
Sebastian
Sep 8, 2020
Liked: Cleanliness, staff & service
Disliked: Room comfort
Overnight stay with the Mrs on our way to lapland. First room had buzzing contactor, not a big problem since the nice reception desk changed our room.
The original room we had contained a pornographic playing card between the bible. Not a nice surprise and a sick joke. Kind of ruined our stay in this nice hotel, was in conversations well beyond our stay.
Good breakfast, very comfortable beds. Thanks for the night receptionist who understood the shock caused by the playing card.
Sebastian
Stayed 1 night in Sep 2020
Response from Hanna / Hotel Manager on Sep 8, 2020
Dear Sebastian,
thank you for your visit and your review. I am very sorry to hear that someone made this kind of stupid joke and ruined your visit. I totally understand it was a bit shock for you and def not a pleasant suprise. Althought I am glad to hear that our night receptionist took your concerns seriously and understood the situation. I hope that despite this, you will visit us again some day and your visit to Lapland has been pleasant.
All the best,
Hanna
The great location in the middle of the city. The room was clear and breakfast was great.
The traffic noise from the main street is quite loud during the weekend evenings.
Kimmo
Stayed 1 night in Aug 2020
Response from Kimmo, Front Office on Aug 31, 2020
Hi Kimmo, thank you for your stay! We are very happy to hear you enjoyed our service. If the noise from the street bothers too much, just let us know at the reception and we can change your room to another side of the hotel. Welcome back again some other time!
Nice clean hotel and in a good location. Everything was as expected but the bed was not my liking.
Chad
Stayed 1 night in Aug 2020
Response from Hanna, Front Office Duty Manager on Aug 9, 2020
Hi Chad,
Thank you for your feedback. Nice to hear that you liked our hotel overall. Unfortunate that the bed didn't suit you well.
We hope to see you again and have a nice summer!
Best regards
Comfortable bed, spacious room, same superb breakfast as I’ve come to expect at Scandic hotels. Brilliant gluten free offering including dedicated gluten free toaster
Richard
Stayed 1 night in Feb 2020
Response from Emma on Feb 17, 2020
Dear Richard,
Thank you for your feedback and for staying with us. Great to hear your visit was successful, and especially the glutein free selection at the breakfast was enjoyable, great!
Welcome again!
Kind regards,
Emma / front office
Hotel in very good position in the center of town. Breakfast very good, but rooms typically sparsely decorated in Scandinavian style. Staff very friendly. Would be nicer if a bottle of water was provided for the room like other hotel chains
Richard
Stayed 2 nights in Nov 2019
Response from Emma on Nov 21, 2019
Dear Richard, thank you for the feedback. Great to hear your visit was mostly successful and things went according to expectations. Thank you for your visit and welcome again! Kind regards, Emma / Front office
The property is in very good condition, and clean,
Musab
Stayed 3 nights in Oct 2019
Response from Emma on Oct 24, 2019
Hello Musab, thank you for this feedback. Great to hear you enjoyed your stay and everything went well. We truly care about the hotel and hence, want to keep it in good condition in the future as well. Thank you for visiting us, and welcome again! Kind regards, Emma / Front office
Its a beautiful and comfortable place with good breakfast and strategically located.
Verified traveller
Stayed 4 nights in Sep 2019
Response from Emma on Oct 2, 2019
Hello. Warm thank you for your feedback for especially for visiting us. We are extremely pleased, that your stay was this successful and everything went according to expectations, and maybe even beyond. I wish you have a nice autumn time, and hope to see you soon again! Kind regards, Emma / Front office
Good location, great breakfast. There is a 9 euro charge for parking.
Susan
Stayed 2 nights in Jun 2019
Response from Emma on Jun 28, 2019
Hi Susan, thank you for your feedback and for visiting us. Great to hear you enjoyed your stay. Under the hotel there is a parking garage, parking fee is 18 EUR / 24h, for Scandic Friends member 12 EUR / 24h, or then 2,50 EUR / 1h. I wish you have a nice summer time, and hope you will choose us also for your next visit to Oulu! Kind regards, Emma / Front office
Nice hotel in a good location. The room was very clean. The staff were exceptionally friendly and helpful.
Sarah
Stayed 8 nights in Sep 2018
Response from Hanna / Front Office Manager on Oct 8, 2018
Dear Sarah,
this was a awesome review and I want to say big and humble thank you for your review. We highly appreciate it.
It is always great to get good feedback but everytime it concerns our staff, it makes me extremely proud of my collegues.
All the best,
Hanna
The restaurant was nice, but no one came to seat you and you were left wandering around a bit lost when entering the dining area.
Verified traveller
Stayed 2 nights in Aug 2018
Response from Hanna / Front Office Manager on Aug 26, 2018
Hi,
and thank you for your review. I am very sorry to hear, that your customer experience at our restaurant was not better. We will share it with restaurant staff and make sure it won't happen again.
Thank you and despite this, I wish you visit again!
An excellent stay in a first class establishment. Room was first class with all the amenities you could want. Breakfast was top class with a selection of hot and cold meals, cereals, toast, tea, coffee, juices etc. Highly recommended.
It is located in the centre of Oulu and just across the road from Stockmann department store.
Hotel staff e.g. front desk, restaurant, cleaning lady etc. are quite friendly and appears to be well trained.
I stayed three nights and it was comfortable, which I'd like to recommend to other visitors or business person.
Hotel location was great. Restaurant service was not at the level it should be. In the evening in the bar we had very rude service. Otherwise a good experience.
Located in the heart of Oulu, this hotel is a pleasure to stay at every time. The front desk works with typical Finnish efficiency and politeness. The breakfast is incredible and the rooms large and comfortable. I highly recommend using the sauna during the stay.