Exterior

Reviews of Ramada by Wyndham Ottawa On The Rideau

2.5 out of 5
Ramada by Wyndham Ottawa On The Rideau
2259 Prince of Wales Drive, Ottawa, ON

Reviews

7.8

Good

Rating 10 - Excellent. 360 out of 1007 reviews" "
Rating 8 - Good. 357 out of 1007 reviews" "
Rating 6 - Okay. 164 out of 1007 reviews" "
Rating 4 - Poor. 74 out of 1007 reviews" "
Rating 2 - Terrible. 52 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was easy and the guest services agent was so sweet! The main lobby is beautiful and so was our room. Very clean, ample parking and quiet where our building was.
Stayed 1 night in Mar 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from Stephani on Mar 22, 2024
Thank you for your review of Ramada Ottawa. We are glad you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Nishant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place. Breakfast is average.
Stayed 3 nights in Mar 2024
Response from Stephani on Mar 14, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back again in the future.

8/10 Good

Susan

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Stephani on Mar 14, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back again in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It waslocated on the Rideau River
Stayed 2 nights in Mar 2024
Response from Stephani on Mar 14, 2024
Thank you for your review of Ramada Ottawa. Yes we are in deed located on the Rideau River, the only hotel in Ottawa with dock access to the river. In the summer months we also have canoes and Kayaks available to rent. Thank you again for your review and we hope to welcome you back again in the future.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is built in sections. The parts near the road are old and rather shabby but the newer parts off the road near the river are very nice. Fortunately I was assigned a room in this section.
Stayed 1 night in Mar 2024
Response from Stephani on Mar 6, 2024
Thank you for your review of Ramada Ottawa. We are currently building a new storage area outside the front building so perhaps this is what is making it come across as "Shabby" we are hoping for it to be finished within the next few weeks. Thank you again for your review and we hope to welcome you back in the future.

6/10 Okay

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Too noisy can herd the neighbours
Stayed 1 night in Mar 2024
Response from Stephani on Mar 6, 2024
Thank you for your review of Ramada Ottawa. I am sorry to hear you had noise issues. Should you choose to return in the future which we hope you do, we will try to prioritize if we can, a top floor room away from others for you to limit any noise. Thank you again for your review and we hope to welcome you back in the future.

10/10 Excellent

Jasdeep

Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Decent breakfast
Stayed 1 night in Mar 2024
Response from Stephani on Mar 6, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back again in the future.

6/10 Okay

Indra

Business traveller, Travelled with partner
Disliked: Staff & service
Average conditions, good location.
Stayed 1 night in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you for your review. We appreciate you mentioning the location .

4/10 Poor

MICHAEL

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you for the review. We appreciate the feedback .

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you Andrea for the 5/5 Review. We look forward to welcoming you back soon .

10/10 Excellent

Kevin, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect check in.
Stayed 1 night in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you Kevin for the 4/5 rating . We look forward to welcoming you back soon .

8/10 Good

richard

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you Richard for 4/5 review. We look forward to welcoming you back in the future.

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you Vikram for the 5/5. We look forward to welcoming you back in the future.

10/10 Excellent

Judy, Kemptville

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristine on Feb 27, 2024
Thank you Judy for 5/5 . We look forward to welcoming you back in the future

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy to find rooms very nice and cosy staff very friendly
Stayed 1 night in Feb 2024
Response from Stephani on Feb 22, 2024
Thank you for your review of Ramada Ottawa. We appreciate the kind words on our staff and hope to welcome you back again in the future.

6/10 Okay

Patricia

Travelled with family
Property was on a great location, beside a river. On bottom floor could hear customers in floors above. My husband said breakfast last year was great. This year not to same standard.
Stayed 2 nights in Feb 2024
Response from Stephani on Feb 22, 2024
Thank you for your review of Ramada Ottawa. I will be sure to pass along your comments about the breakfasts with the owners of the River Lounge. We hope to welcome you back again in the future.

6/10 Okay

Graeme, Montreal

Disliked: Amenities, property conditions & facilities
The room was ‘fine’ albeit tired and small. But it was clean. With the standard of hotel/motels these days, unfortunately this property was a little lacking on the details - not bottled water in the room ( I asked for one from the front desk, and $2 was added to my bill), limited, low quality toiletries. Not really comparable to other hotels standards…
Stayed 1 night in Feb 2024
Response from Stephani on Feb 22, 2024
Thank you for your review of Ramada Ottawa. I am sorry to hear you did not like our toiletries, I will be sure to let our housekeeping manager know so she may look into the quality. We do not provide a mini bar in the room but do sell snack and drink items at the front desk, the majority of the items ranging from 2-3. Again we are sorry to hear you did not enjoy your stay, we hope you give us another chance to make your next stay a better one.

6/10 Okay

Sabrina

Stayed 1 night in Feb 2024
Response from Stephani on Feb 22, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back again in the future.

4/10 Poor

Amna

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephani on Feb 22, 2024
Thank you for your review of Ramada Ottawa. We are sad to see you may not have enjoyed your stay with us. It is our hope to welcome you back again in the future so we may be able to make your next stay a better one.

2/10 Terrible

Dheeraj Kumar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so untidy and service wasn’t great at all
Stayed 1 night in Dec 2023
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. I am sorry to see you did not enjoy your stay with us. I see we upgraded both your rooms from standards to executive waterfront but have no reports on any issues about your room. If you have more feedback on how your service was not great I would love to hear it. Our staff works really hard to try and ensure each guest is happy. Thank you again for your review and we hope to welcome you back in the future.

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

4/10 Poor

Charlene

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. I am sad to see you did not seem to have the best stay. We hope to welcome you back in the future so we may leave a better impression on you.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Okay
Stayed 1 night in Feb 2024
Response from Stephani on Feb 14, 2024
Thank you for you review of Ramada Ottawa. We hope to welcome you back in the future.

10/10 Excellent

Chris

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

10/10 Excellent

Fawnda, Kilworthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. Easy to get around Ottawa from here. Rooms are comfortable. Staff very attentive.
Stayed 1 night in Feb 2024
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. We look forward to welcoming you again in the future

8/10 Good

Stavro

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a nice clean place to stay for less $$ Hot Breakfast was just fine (not too many items or fancy), but better than just cereal and muffin like some places that cost more. Nice staff, Very clean rooms and grounds. Views of the River from most rooms. I'd stay again fore sure !!
Stayed 1 night in Jan 2024
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. We appreciate the kind words on our staff and we hope to welcome you back again in the future.

10/10 Excellent

Thelma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and close to our reason for being here.
Stayed 1 night in Feb 2024
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back again in the future.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Stephani on Mar 22, 2024
Thank you for your review of Ramada Ottawa. We are glad you enjoyed your stay with us and hope to welcome you back in the future.

8/10 Good

lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff at front desk, arranged for taxi and shuttle
Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. I am glad to hear you found our staff to be helpful. Thank you again for your review and we hope to welcome you back in the future.

2/10 Terrible

john, Mississauga

Stayed 1 night in Jan 2024
Response from Stephani on Mar 22, 2024
Thank you for your review of Ramada Ottawa. I am sorry to see you did not enjoy your stay with us. We hope you give us another chance to improve your view of our hotel.

4/10 Poor

MD AMINUL

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathrooms are extremely cramped. Towels were not clean. Breakfast is bare minimum.
Response from Stephani on Feb 14, 2024
Thank you for your review of Ramada. I am sorry to hear your stay was not up to standards, I have forwarded your review to our housekeeping and owner of the restaurant to investigate further though your stay was in November and your review was not posted till January we have had a lot of changes between these times. We hope to welcome you back in the future so we may have the chance to leave a better impression on you.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

10/10 Excellent

Yi Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

2/10 Terrible

Connie

Travelled with partner
Hotel was under construction didn’t know about that hot was terrible one good thing was a hot breakfast that was nice
Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review. We are currently not under construction, the only "construction work" we are currently doing is creating a new storage unit, however it has been put on hold until specific supplies arrive and it is not in the way of any guests. We appreciate the time to share your concerns and we hope you give us a chance to make your next stay a better one.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

6/10 Okay

Cindy

Business traveller
Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back again in the future.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
hot tub was nice
Stayed 1 night in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We are glad to see you enjoyed our hot tub. We hope to welcome you back in the future.

6/10 Okay

Baha

Stayed 2 nights in Jan 2024
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.

10/10 Excellent

Graham

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. We are glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

4/10 Poor

Stefan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. I am sad to see you did not enjoy your stay with us. It is our hope that you will give us another chance to make your next stay a better one.

8/10 Good

Md

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. We are glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 Excellent

Ghassan

Stayed 2 nights in Dec 2023
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. We are glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. We are glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

8/10 Good

Jarrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern looking room with a hot tub that surprised us. Only let down was wifi wouldn't work with our Chromecast and they didn't have a smart tv so we were stuck with cable tv. Otherwise great place. Would stay again
Stayed 2 nights in Dec 2023
Response from Stephani on Jan 8, 2024
Thank you for your review of Ramada Ottawa. We appreciate the feedback and we hope to welcome you again in the future.

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stephani on Jan 30, 2024
Thank you for your review of Ramada Ottawa. We hope to welcome you back in the future.