All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 550 out of 1106 reviews" "
10 - Excellent
550
Rating 8 - Good. 331 out of 1106 reviews" "
8 - Good
331
Rating 6 - Okay. 124 out of 1106 reviews" "
6 - Okay
124
Rating 4 - Poor. 59 out of 1106 reviews" "
4 - Poor
59
Rating 2 - Terrible. 42 out of 1106 reviews" "
2 - Terrible
42
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Adam, Houston
Travelled with family, Travelled with family and small children
Dear Mr. Adam,Thank you for sharing your feedback with us. I'm sorry to hear that your stay was only okay and didn't meet your expectations entirely.I have shared your feedback with the leadership team.Our guest satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
2/10 Terrible
Vali
Mar 24, 2024
Disliked: Cleanliness, staff & service
The bathroom is horrible and the room smells not clean
Vali
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 24, 2024
Dear Vali,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding the condition of your bathroom and the unpleasant odor in your room. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will promptly address the issues you have raised with our housekeeping team to ensure that our standards of cleanliness are upheld. Additionally, we will investigate the cause of the odor to identify and rectify any underlying issues.We understand the importance of feeling comfortable and at ease during your stay, and we apologize for any discomfort you may have experienced. Should you encounter any further concerns or require assistance during your time with us, please do not hesitate to contact our guest services team, who will be more than happy to assist you.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.
The staff were very nice and helpful and the location was perfect.
Katelyn
Stayed 3 nights in Mar 2024
Response from Russell Thakur on Mar 22, 2024
Dear Katelyn,Thank you for your kind words! We're delighted you found our staff helpful and enjoyed our prime location.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to the Ottawa Marriott Hotel in the future. If there is anything else we can assist you with, please don't hesitate to reach out.Thank you.
Dear Rahul,Thank you for taking the time to share your feedback with us. We understand your concern and apologize for any inconvenience caused. We'll review our parking policies to ensure a smoother experience for our guests in the future.Thank you.
The restaurant on the property had an amazing and delicious menu. The cocktail menu was also delicious
Robyn
Response from Russell Thakur on Feb 25, 2024
Dear Robyn,We are delighted to hear that you thoroughly enjoyed the dining experience at our on-site restaurant during your recent stay. Your compliments on the amazing and delicious menu, as well as the delightful cocktail offerings, bring us great joy.Our culinary team takes pride in crafting a diverse and flavorful menu to cater to the tastes of our valued guests. It's wonderful to know that the efforts put into creating a memorable dining experience were reflected in your satisfaction.Your feedback is invaluable to us as we strive to continuously enhance our offerings.Thank you for choosing to dine with us, and we look forward to the pleasure of serving you again during your future visits. Have a good day.
I found the beds were too small for 2 adults and too hard for my liking, so I didn't get a well rested sleep. Food was quite expensive but very good.
LISA
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Dear Lisa,Thank you for sharing your experience with us. We're sorry to hear that you found the beds uncomfortable and the sleep quality lacking. Your feedback regarding the bed size and firmness is valuable, and we'll certainly take it into consideration for future improvements.We're delighted to hear that you enjoyed the quality of our food, although we understand your concern about pricing. Rest assured, we regularly review our pricing to ensure fair value for our guests.Should you choose to stay with us again, please let us know your preferences in advance so we can better accommodate your needs. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.
6/10 Okay
hakija
Travelled with partner
Feb 17, 2024
Disliked: Property conditions & facilities
Hotel need more update
hakija
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback. We appreciate your input and are constantly working to enhance our facilities. Your satisfaction is our priority and your feedback will be shared with leadership team.Thank you and have a good day.
10/10 Excellent
Krystle
Travelled with family, Travelled with family and small children
Property was safe, convenient and close to Ottawa's light train. Staff were really friendly and accomodating. Pool are very clean. Great play areas for kids. Really enjoyed out time there.
Krystle
Stayed 3 nights in Feb 2024
Response from CS GM on Feb 14, 2024
Dear Krystle, I’m thrilled to hear you enjoyed your time with us and were able to take advantage of our location above the Lyon LRT Station! I do hope we have the opportunity to welcome you back on your next visit to the Nation’s Capital!Cole H. SheridanGeneral Manager
Nothing was unique. Front desk staff behaved rudely
Loveleen kaur
Stayed 4 nights in Jan 2024
Response from CS GM on Feb 6, 2024
Dear Loveleen, I regret to hear your experience was subpar - I encourage you to reach out to us directly so we may understand where we went wrong and ensure that your next visit is wonderful. Yours in hospitality, Cole H. SheridanGeneral Manager
Dear Gurpinder, Thank you for taking the time to share your feedback. 1 Star certainly is not typical of the feedback we receive - I do hope you will contact me directly so I may understand where we went wrong. Yours in hospitality, Cole H. SheridanGeneral Manager
Loved the under ground parking, safer and warmer in the winter.
Ashley
Stayed 3 nights in Jan 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.
8/10 Good
Amanda
Jan 7, 2024
Amanda
Stayed 1 night in Jan 2024
Response from CS GM on Feb 14, 2024
Dear Melanie, Thank you for your review, rating us 4 out of 5 stars. I regret that we fell below your expectations - I welcome you to reach out to me directly to share any feedback you may have to be used in our pursuit of service excellence. I do hope to have the opportunity to welcome you back soon. Yours in hospitality, Cole H. SheridanGeneral Manager
6/10 Okay
Vivienne
Travelled with partner
Jan 2, 2024
Liked: Cleanliness, staff & service
shower head setting broken, Toilet was not clean in the room.
Vivienne
Stayed 1 night in Dec 2023
Response from GM/DG on Jan 12, 2024
Dear Vivienne, Our sincere apologies for an experience that falls short of what our Hosts work diligently to deliver. Your feedback has been shared with our Director of Housekeeping for their review. We do hope to have the opportunity to welcome you back to Marriott Ottawa soon!Yours in hospitality, Cole H. SheridanGeneral Manager
6/10 Okay
JULEKA, Bethesda
Jan 1, 2024
JULEKA
Stayed 2 nights in Dec 2023
Response from CS GM on Feb 6, 2024
Dear Juleka, I'm disappointed to hear that your experience was not up to the standard our Associates work do hard to deliver. Do not hesitate to reach out directly if you would like to share your feedback. Yours in hospitality, Cole H. SheridanGeneral Manager
Amazing staff ! Especially Natasha at the front desk !!
Patricia
Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Dear Patricia, Thank you for your note - I agree, Natasha and the Reception Team are amazing!I'll be sure to pass along your feedback. Yours in hospitality, Cole H. SheridanGeneral Manager