Property amenity

Reviews of Ottawa Marriott Hotel

4 out of 5
Ottawa Marriott Hotel
100 Kent St, Ottawa, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1106 reviews" "
Rating 8 - Good. 331 out of 1106 reviews" "
Rating 6 - Okay. 124 out of 1106 reviews" "
Rating 4 - Poor. 59 out of 1106 reviews" "
Rating 2 - Terrible. 42 out of 1106 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Adam, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was an okay stay, and it wasn't great.
Stayed 6 nights in Mar 2024
Response from Russell Thakur on Mar 24, 2024
Dear Mr. Adam,Thank you for sharing your feedback with us. I'm sorry to hear that your stay was only okay and didn't meet your expectations entirely.I have shared your feedback with the leadership team.Our guest satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terrible

Vali

Disliked: Cleanliness, staff & service
The bathroom is horrible and the room smells not clean
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 24, 2024
Dear Vali,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding the condition of your bathroom and the unpleasant odor in your room. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will promptly address the issues you have raised with our housekeeping team to ensure that our standards of cleanliness are upheld. Additionally, we will investigate the cause of the odor to identify and rectify any underlying issues.We understand the importance of feeling comfortable and at ease during your stay, and we apologize for any discomfort you may have experienced. Should you encounter any further concerns or require assistance during your time with us, please do not hesitate to contact our guest services team, who will be more than happy to assist you.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

8/10 Good

Katelyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful and the location was perfect.
Stayed 3 nights in Mar 2024
Response from Russell Thakur on Mar 22, 2024
Dear Katelyn,Thank you for your kind words! We're delighted you found our staff helpful and enjoyed our prime location.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to the Ottawa Marriott Hotel in the future. If there is anything else we can assist you with, please don't hesitate to reach out.Thank you.

8/10 Good

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid parking is a hassle for the hotel guest.
Stayed 2 nights in Mar 2024
Response from Russell Thakur on Mar 22, 2024
Dear Rahul,Thank you for taking the time to share your feedback with us. We understand your concern and apologize for any inconvenience caused. We'll review our parking policies to ensure a smoother experience for our guests in the future.Thank you.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent!! The only beef I have is the $30 daily parking fee. Outrageous 😡
Stayed 3 nights in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback. I will share your concern about parking charges with the leadership team .looking forward to see you again.

10/10 Excellent

Anandhan, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

6/10 Okay

Gurvir

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

10/10 Excellent

Sameer, Guelph

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.

10/10 Excellent

Tonino, Saint Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you very much for your feedback.Looking for ward to see you again.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pace to stay!
Stayed 3 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

8/10 Good

Beth Ann

Stayed 2 nights in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback.

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for taking time to share your feedback.

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

6/10 Okay

Ashley

Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback.

10/10 Excellent

SOOA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming
Stayed 1 night in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

10/10 Excellent

Telman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Dear Telman,Thank you for taking the time to share your positive feedback about your recent stay at our hotel in Downtown Ottawa. Have a good day.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a weekend with the family. Convenient for downtown sights and scenes.
Stayed 2 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your feedback.

10/10 Excellent

Robyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant on the property had an amazing and delicious menu. The cocktail menu was also delicious
Response from Russell Thakur on Feb 25, 2024
Dear Robyn,We are delighted to hear that you thoroughly enjoyed the dining experience at our on-site restaurant during your recent stay. Your compliments on the amazing and delicious menu, as well as the delightful cocktail offerings, bring us great joy.Our culinary team takes pride in crafting a diverse and flavorful menu to cater to the tastes of our valued guests. It's wonderful to know that the efforts put into creating a memorable dining experience were reflected in your satisfaction.Your feedback is invaluable to us as we strive to continuously enhance our offerings.Thank you for choosing to dine with us, and we look forward to the pleasure of serving you again during your future visits. Have a good day.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

10/10 Excellent

Tong

Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you very much for your nice feedback.Looking forward to see you again.

6/10 Okay

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I found the beds were too small for 2 adults and too hard for my liking, so I didn't get a well rested sleep. Food was quite expensive but very good.
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Dear Lisa,Thank you for sharing your experience with us. We're sorry to hear that you found the beds uncomfortable and the sleep quality lacking. Your feedback regarding the bed size and firmness is valuable, and we'll certainly take it into consideration for future improvements.We're delighted to hear that you enjoyed the quality of our food, although we understand your concern about pricing. Rest assured, we regularly review our pricing to ensure fair value for our guests.Should you choose to stay with us again, please let us know your preferences in advance so we can better accommodate your needs. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.

6/10 Okay

hakija

Travelled with partner
Disliked: Property conditions & facilities
Hotel need more update
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback. We appreciate your input and are constantly working to enhance our facilities. Your satisfaction is our priority and your feedback will be shared with leadership team.Thank you and have a good day.

10/10 Excellent

Krystle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was safe, convenient and close to Ottawa's light train. Staff were really friendly and accomodating. Pool are very clean. Great play areas for kids. Really enjoyed out time there.
Stayed 3 nights in Feb 2024
Response from CS GM on Feb 14, 2024
Dear Krystle, I’m thrilled to hear you enjoyed your time with us and were able to take advantage of our location above the Lyon LRT Station! I do hope we have the opportunity to welcome you back on your next visit to the Nation’s Capital!Cole H. SheridanGeneral Manager

8/10 Good

Rabih

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 1 night in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

4/10 Poor

Loveleen kaur

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nothing was unique. Front desk staff behaved rudely
Stayed 4 nights in Jan 2024
Response from CS GM on Feb 6, 2024
Dear Loveleen, I regret to hear your experience was subpar - I encourage you to reach out to us directly so we may understand where we went wrong and ensure that your next visit is wonderful. Yours in hospitality, Cole H. SheridanGeneral Manager

10/10 Excellent

Sandesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

2/10 Terrible

Gurpinder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from CS GM on Feb 14, 2024
Dear Gurpinder, Thank you for taking the time to share your feedback. 1 Star certainly is not typical of the feedback we receive - I do hope you will contact me directly so I may understand where we went wrong. Yours in hospitality, Cole H. SheridanGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

8/10 Good

Kirsten, Cavan Monaghan

Stayed 3 nights in Jan 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your feedback.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the under ground parking, safer and warmer in the winter.
Stayed 3 nights in Jan 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

8/10 Good

Amanda

Stayed 1 night in Jan 2024
Response from CS GM on Feb 14, 2024
Dear Melanie, Thank you for your review, rating us 4 out of 5 stars. I regret that we fell below your expectations - I welcome you to reach out to me directly to share any feedback you may have to be used in our pursuit of service excellence. I do hope to have the opportunity to welcome you back soon. Yours in hospitality, Cole H. SheridanGeneral Manager

6/10 Okay

Vivienne

Travelled with partner
Liked: Cleanliness, staff & service
shower head setting broken, Toilet was not clean in the room.
Stayed 1 night in Dec 2023
Response from GM/DG on Jan 12, 2024
Dear Vivienne, Our sincere apologies for an experience that falls short of what our Hosts work diligently to deliver. Your feedback has been shared with our Director of Housekeeping for their review. We do hope to have the opportunity to welcome you back to Marriott Ottawa soon!Yours in hospitality, Cole H. SheridanGeneral Manager

6/10 Okay

JULEKA, Bethesda

Stayed 2 nights in Dec 2023
Response from CS GM on Feb 6, 2024
Dear Juleka, I'm disappointed to hear that your experience was not up to the standard our Associates work do hard to deliver. Do not hesitate to reach out directly if you would like to share your feedback. Yours in hospitality, Cole H. SheridanGeneral Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Russell Thakur on Feb 25, 2024
Thank you for your feedback.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

8/10 Good

Ron

Liked: Cleanliness, property conditions & facilities
Nice place.
Response from Russell Thakur on Feb 25, 2024
Thank you for your feedback.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

10/10 Excellent

Murshida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. All the workers were really friendly. I will definitely stay there again for their friendly services
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Stayed 1 night in Dec 2023

10/10 Excellent

Ali, Newmarket

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Muriell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Julia

Stayed 2 nights in Dec 2023
Response from Russell Thakur on Feb 25, 2024
Thank you for your feedback.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff ! Especially Natasha at the front desk !!
Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Dear Patricia, Thank you for your note - I agree, Natasha and the Reception Team are amazing!I'll be sure to pass along your feedback. Yours in hospitality, Cole H. SheridanGeneral Manager

10/10 Excellent

Don

Stayed 3 nights in Dec 2023
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.