Ratings based on 2,208 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 31-Jul-2015
Good location, very small rooms. Pool is shared with another hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel - Great Location

Posted 29-Jul-2015
Pros: Location, modern feel.
We stayed at the Hotel Novotel for 2 nights. It was in a prime location, close to everything. The room was clean, comfortable, and well equipped.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice, clean, good location!

Posted 28-Jul-2015
Friendly and knowledgeable staff. Room is clean and spacious. Centrally located, right across from Rideau Centre and just a short walk to Byward Market and Parliament Hill.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
Good location but would have like fitted bedsheets
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Great hotel in By Ward Market area in Ottawa

Posted 27-Jul-2015
Pros: Location, Value, Staff
My girlfriend and I stayed at the Novotel in Ottawa while on a trip with a group that was mostly staying at the Westin. We were able to check in early in the morning and the staff, both at the front desk and in the restaurant was very friendly and helpful. The room we were in was quite small, but clean and nicely decorated. I would definitely recommend it to anyone staying in Ottawa.
5 out of 5
Recommended
for Everyone
by A verified traveller

Sejour à Ottawa

Posted 26-Jul-2015
Hotel bien situé. Super comfortable. Tres propre. Stationnement sécuritaire.
1 out of 5
by A verified traveller

Dirty and too small.

Posted 24-Jul-2015
Pros: AC worked, TV and remote worked. Location
Cons: Many things, list provided to hotel staff-supervisor.
No elevator in Parking area 4-no signage to tell guests of this fact...dirty and small room. Pool shared with another hotel-very busy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

A Touch of Europe in the Nations Capital

Posted 22-Jul-2015
Location: Very close to Byword market, the convention Centre and Parliament Hill.
The hotel has a european feel from the moment you exit the street. An open lobby, lounge to one side and an area for meeting with associates. The rooms are also well appointed and very comfortable.
Comment from Hotel Management
25-Jul-2015 by Stevej, Hotel Management
Hi From Toronto, appreciate your time in reviewing your stay. Your opinion matters. Merci Beaucoup!
3 out of 5
Recommended
for Everyone
by A verified traveller from Welland, Ontario

Close to Byward Market

Posted 22-Jul-2015
Nice hotel but needs some new carpets. Pool is nice once you find it...a long winding walk. The rooms are very small but good sized bathroom. Wish they had microwaves but there is room service. The breakfast buffet was terrible...no taste and lacked either a french toast/pancake/waffle option! Luckily there were breakfast options within walking distance!
Comment from Hotel Management
26-Jul-2015 by Stevej, Hotel Management
Hi Kim We are currently in process of renovation planning, our pool is nice - the location is a bit quirky but it adds to the charm of the hotel. That is surprising about the breakfast buffett, we do have other options available from our a la carte menu. Thank you for offering us your feedback - truly appreciated
4 out of 5
Recommended
for Everyone
by A verified traveller from Montréal (QC) CND

Posted 22-Jul-2015
Pros: Les chambres sont grandes ainsi que la salle de bain (très grande douche seulement).
Location: À distance de marche de la colline parlementaire, du Château Laurier, de Marché By, du Canal Rideau.
Service très courtois. Possibilité de communiquer aussi en français. Hôtel très bien située.