Ratings based on 1,771 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Halton Hills

Great location - steps to Byward Market and Parlim

Posted 23-Oct-2014
Stayed for 2 nights and used for a great jumping off point for sightseeing.
3 out of 5
by A verified traveller

They give discount customers the worst/oldest room

Posted 23-Oct-2014
Room was VERY dated. They probably have nicer rooms. I can only assume they give the least favourable rooms to discount customers.
2 out of 5
by A verified traveller from godalming

Building work

Posted 20-Oct-2014
Pros: Clean and staff helpfulness and central to attractions
Cons: We should be advised in advance of building work and make our own decision whether to stay there
Location: Byward market, rideau canal, parliament
Our room was on the 2nd floor and overlooked building work on an extension on a shopping centre in the next block. The builders started at 6am with hammering, trucks turning up and cement mixers churning
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Good hotel very central

Posted 18-Oct-2014
Comfortable with helpful staff. Very central business and sightseeing .
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Very close to attractions.

Posted 15-Oct-2014
Pros: Location, parking ok but a tad expensive at 23 $ a day.
Cons: Big building project outside of hotel, but not hotels problem, hopefully when it is complete it doesn't spoil the city view.
Had a great stay, took minutes to get to By ward market area and city attractions.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Cambridge, Ontario

Nice Hotel close to downtown

Posted 15-Oct-2014
Pros: Clean rooms, great location
Cons: Parking wasn't great, $15.00 per day to stay at this Hotel.
Location: Walking distance to everything downtown, short walk to the Markets and site seeing.
Walking distance to everything downtown, short walk to the Markets and site seeing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel in ottawa

Posted 14-Oct-2014
Nice and peaceful hotel , near all comodity, personnel was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

Ottawa- I'm coming back!

Posted 11-Oct-2014
Pros: It is within walking distance to so many of Ottawa's treasures, including the Convention Center where I was attending a conference.
Location: tour the Pailiment building walk along the canals visit the near by Museums
staff was very helpful from the beginning room very clean perfect location in the city
4 out of 5
Recommended
for Everyone
by A verified traveller

Paid for a 2 beds room, got a room with one bed.

Posted 30-Sep-2014
When I tried to explain that I have reserved and paid for a room with 2beds 4 months prior and now I am getting a room with one bed, the woman at the desk was rude with me and told me that the reservation via internet is not always sure.
2 out of 5
by A verified traveller

Room design and structure

Posted 29-Sep-2014
Pros: It is a modern looking, clean hotel located strategically close to everything in downtown Ottawa.
Cons: Please see first box.
The bathroom glass doors afforded bare minimum privacy. A stocked bar of high priced items with no room for occupant use was unacceptable. We discovered after reading the info card, tucked away in the closet, the option of a top sheet for use rather than only the heavy duvet after our first night's stay. We put the top sheet on the bed for the second night and on the third night the top sheet was removed, folded and left on top of the bed. The underground parking was poorly explained, confusing and there were too few spaced in number. We experienced difficulty in finding a space as did other people on two separate occasions of us coming/going. We chose the Novotel as it was affordable in a prime big city location. We also chose it for it's reputation. We would not choose this location again.