Ratings based on 2,076 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Apr-2015
The location was convenient for what we were doing. The room was clean and pleasing.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Nice, modern and efficient

Posted 21-Apr-2015
We've stayed here before and will return in the future. Nice location near the Byward Market, modern and efficient.
Comment from Hotel Management
23-Apr-2015 by D. Ponte, Hotel Management
Dear Joe, Thank you for your kind words and five star rating for your recent stay at Novotel Ottawa. Please do not hesitate to recommend us to all your friends and family. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary,AB

Good location, nice hotel

Posted 10-Apr-2015
Pros: What a great location!!
Cons: Internet was so slow
Location: Shopping centre, Byward Market and Parliament Hill
Great hotel to stay, good location in walkable distanced for many tourist attractions. Hotel staff are friendly and helpful. Our rooms were comfortable but quite small.
Comment from Hotel Management
20-Apr-2015 by Danny, Hotel Management
Dear Sam, Thank you for your comments concerning your recent stay. I am glad that although you found the room you occupied small, you also found it comfortable. Our location is truly wonderful: so many attractions at our doorstep. I hope you recommend Novotel Ottawa to all your friends and family. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2015
nice and polite staff, good parking, very confortable room
Comment from Hotel Management
20-Apr-2015 by Danny, Hotel Management
Dear Guest, Thank you for your kind words. We hope to have the opportunity to welcome you back as our guest. Warm Regards, Danny Ponte Front Office Manager Novotel Ottawa
3 out of 5
by A verified traveller

Small

Posted 6-Apr-2015
Main concern was the room was small. No privacy in washroom. Only 2 small folding doors with big gap in middle and underneath.
Comment from Hotel Management
20-Apr-2015 by Danny, Hotel Management
Dear Guest, Thank you for reviewing the room you occupied on your recent stay. Please accept our sincerest apologies if the accommodations provided did not meet your expectations. We are currently remodeling our guest rooms and have modified the bathroom door in order to provide more privacy when in the bathroom. Sincerely, Danny Ponte Front Office Manager Novotel Ottawa
2 out of 5
by A verified travellerfrom Quebec, QC

very slow internet + incredibly small gym !

Posted 6-Apr-2015
Pros: Close to downtown
Cons: internet + gym + parking
Location: Take a walk in downtown Visit UofOttawa
1- False advertising: when you enter the parking lot, you'll see $8 max per day. But, you'll end up paying $23 per day, and the customer friendly staff will apologize and tell you the $8 is for certain hours. 2- Poor internet: Please don't rely on the Novotel's wifi to do some real work on the internet. The wifi had serious issues loading text-only pages, let alone trying to download something or watch a video without interruption. I called the front desk couple of times, each time they told me they will reset the wifi. I noticed absolutely no change. Internet was always poor. 3- Mini Gym: Novotel, along with another hotel next door, called "Les Suites" are both very tall buildings with many floors. Yet, they "SHARE" the gym, which is incredibly small and can't fit more than 6 people inside. It's probably 12m squared ... and there's only 5 machines on it.
Comment from Hotel Management
20-Apr-2015 by Danny , Hotel Management
Dear Mouhcine, Thank you for reviewing your recent stay. Please accept our sincerest apologies if your stay did not meet your expectations. We hope you will find accommodations that will suit your every needs. Sincerely, Danny Ponte Front Office Manager Novotel Ottawa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Belleville,

Convenient location

Posted 31-Mar-2015
Pros: The King sized bed. The quietness of the hotel at night. We had restful sleeps for two nights.
Cons: the night stand shelves need to be pulled out completely and given a good cleaning. We pulled one out accidently and that's how we knew.
Location: Great location for shopping and touring.
Loved the fact that we could walk to the Byward Market and the stores. Liked the fact that you had underground .parking. Felt it was more secure than parking on the street.
Comment from Hotel Management
24-Apr-2015 by D. Ponte, Hotel Management
Dear Thelma, Thank you for your kind words. Our proximity to these attractions is a real advantage! We hope you recommend us to all your friends and family. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Mar-2015
Great Location. Walking distance to Ottawa's Byward Market, Parliament Hill, Rideau Centre, etc...
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2015
Pros: Food was excellent and so was the service! Everyone was extremely accommodating!
Location: Perfect close to almost everything within walking distance!
Our first trip to Ottawa for a break from the big city of Toronto. This hotel was in the right place to be able to get out and walk and see the city and was priced just right! I would stay here again and again! Everyone in the hotel was extremely helpful with all our questions and this was a great experience ....loved it!
2 out of 5
by A verified traveller

Novotel disappointing

Posted 28-Mar-2015
Pros: Staff good
Cons: Making it more like a three or four star hotel and less like a roadside motel.
Location: Excellent location, unfortunately major construction on across street, noise all night.
Basic amenities lacking, could have been low cost motel. Paper cups wrapped in plastic in bathroom, single sheet not tucked in under single duvet, room heater spilled dust. Staff friendly and very helpful.