Ratings based on 1,567 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

An overall very pleasant stay. Amazing staff.

Posted 16-Apr-2014
Pros: The restaurant, the staff, the room, the shower, the bed. All amazing. 10/10
Cons: The smell of the hall, the awful gym accommodation, and the last-century TV configuration.
Location: Byward Market was wonderful as always, and there's lot's of good food near by.
The hotel was wonderful, the décor attractive, the room was spotless and the shower was large. The bed was very comfortable, the blankets and pillows were cozy and warm. The restaurant attached to the hotel was downright amazing and the staff there was the friendliest and most helpful I think I've ever had. The location is literally a few minutes walk from the Byward market. Very positive in most aspects. The gym was pathetic, however, and was simply a collection of mismatched workout machines jammed into an oddly shaped room. The hallway smelled of cigarette smoke (although the room itself smelled lovely), and the TV wouldn't accept input. HDMI was built into the TV, but input was completely disabled. I know the hotel makes revenue off of people ordering movies and such from the in-room menu, but come now It's the 21st century, everyone's got their media with them - on their phones or computers or tablets. Allowing -any- form of input would have felt far more accommodating. (And for the record, we just watched movies on a laptop instead, but the TV would have been nice.)
4 out of 5
Recommended
for Everyone
by Matt from Kitchener, ON

Great hotel, steps away from Rideau Mall

Posted 15-Apr-2014
My wife and I have stayed at this hotel once before and both times were impressed by the overall experience. The location is great for shopping and tourist attractions. We drove to the hotel however were within walking distance of the Byward Market, Rideau mall, local pubs and a range of restaurants. We will definitely be returning to this location when we travel to Ottawa. The only downside was the parking - while convenient, it was also very expensive.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean rooms in downtown Ottawa

Posted 13-Apr-2014
I needed a place to stay while my house was undergoing repairs, and this was one of the more affordable ones available close to my work. The room was spotlessly cleaned everyday, and the internet hookup was easy and quick. The staff go out of their way to make sure that any questions are dealt with quickly and with a minimum of fuss. The room size was a little small as the king size bed took up most of the space. However, as I didn't spend too much time in the room, this was not a big issue for me. The location was good for walking to work, and close to the market. However, there are not too many restaurants in the immediate vicinity... most are a 10 minute walk away. I would definitely recommend this hotel as a place to stay if you need to be downtown Ottawa.
4 out of 5
Recommended
for Everyone
by bestman from kingston

Very updated but dovey had snot on it

Posted 12-Apr-2014
Dovey had snot like substance on it, call down they replaced it. Why it was there in first place not sure. Gross!! Bed was hard and not updated Everything else was updated bathroom was fantastic. Room was great. Prices where cheap for the stuff in the room and automatically put on your bill. Down stairs bar was very nice. Parking was great as well.
2 out of 5
by Simon from Toronto, ON

Great location but not the only hotel in the area.

Posted 6-Apr-2014
Entire floor smelled like an ash tray. Nothing special in a hotel with a price that would suggest otherwise.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 29-Mar-2014
Pros: Right downtown in the Hub of things.
Hotel staff were very nice and accommodating! Rooms were nice.
5 out of 5
Recommended
for Everyone
by Paris

Modern decor with very Cool Resto /bar.

Posted 26-Mar-2014
Nice modern new decor, comfortable with very pleasant and personable front desk and Restaurant/Bar staff. Location is excellent, one minute walk to best indoor out door Byward Market.
4 out of 5
Recommended
for Everyone
by jackie from montreal

very central

Posted 24-Mar-2014
Pros: The lobby is very inviting and modern. The room was modern as well. It is a great central location hotel.
Cons: nothing
Location: The market, poutine resto, jamaican resto, dollarama, coffee shops, not alot of general shopping though.
I stayed only one night, but I would definately stay again. Very close to the Market as well as night clubs. The room was very clean and spacious. I wish I had time to try the pool. The staff was very accomidating when I asked for a room on the top floor.
3 out of 5
Recommended
for Everyone
by woogie from Blacksburg, VA

very convenient distance to a downtown

Posted 21-Mar-2014
Pros: a bathroom is clean and neat, and close distance to downtown attractions.
Cons: it could have been nicer if I was made to be feel that I am a hotel customer, but not only an expedia customer, while I was staying in a hotel.
Location: location is absolutely nice that a lot of attractions are within a walking distance; malls, markets, capital buildings, and more.
best of all was a shower booth that is very clean and comfy. a hotel restaurant serves reasonable foods and is fancy and nice services - very enjoyable. distances to downtown attractions and markets are within the minute-walking distance - really comfy. our room was quite smaller than general expectation - I do not know if it is only our case. a front desk seemingly notify me with my reservation was made not directly via a hotel site but through expedia - thus they did not work with me for my extension of stay - we eventually move to the other hotel followed by an initial reservation.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location!!

Posted 19-Mar-2014
Nice hotel within walking distance to museums restaurants and shopping!
Comment from
26-Jan-2014
Dear Friend, Thank you for taking the time to review our hotel. I’m happy our location pleased you but I would like to hear more about what was below your expectations so that we know where we need to improve. We value all of the comments we receive as we strive for continuous improvement. I look forward to seeing you and your helpful comments again soon. Sincerely, Mark Thompson Director of Revenue Management