Ratings based on 2,045 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2015
Pros: Food was excellent and so was the service! Everyone was extremely accommodating!
Location: Perfect close to almost everything within walking distance!
Our first trip to Ottawa for a break from the big city of Toronto. This hotel was in the right place to be able to get out and walk and see the city and was priced just right! I would stay here again and again! Everyone in the hotel was extremely helpful with all our questions and this was a great experience ....loved it!
2 out of 5
by A verified traveller

Novotel disappointing

Posted 28-Mar-2015
Pros: Staff good
Cons: Making it more like a three or four star hotel and less like a roadside motel.
Location: Excellent location, unfortunately major construction on across street, noise all night.
Basic amenities lacking, could have been low cost motel. Paper cups wrapped in plastic in bathroom, single sheet not tucked in under single duvet, room heater spilled dust. Staff friendly and very helpful.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Northern Ontario

Conveniently located hotel near the Byward Market

Posted 27-Mar-2015
Pros: Good food, clean rooms, location near market and Parliament.
Cons: The ratio of price to size of rooms is out of order. The room is so small that you have to pass sideways between the bed and chair at the desk.
Location: Parliament, Byward Market, University of Ottawa.
This hotel has a very nice breakfast restaurant. Rooms are well-appointed and clean, but extremely small for the high price.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom hamilton

March break. No madness

Posted 24-Mar-2015
Lovely stay with a friend. Breakfast was good. Bar food FANTASTIC Exercise room a little cramped. Good location just off Byward market.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
Location: 3-minute walk to the Byward Market & Rideau Centre shopping mall
Everything fine as usual, except the in-room safe was not working. Have been coming here for five years, and will be back. Construction is ongoing across the street at the Rideau Centre shopping mall, but the noisy work seems to have been completed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Birthday celebration visit!

Posted 23-Mar-2015
Great stay, fantastic location, lovely rooms. It's been our third stay at Novotel in the past 6 months, and this time we brought other guests who also stayed at Novotel! Need frequent stay points ;) would stay again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Location was wonderful.

Posted 21-Mar-2015
Location was wonderful, close to everything downtown especially Byward Market. Beds were comfortable. Rooms were ok for 1 or 2 people only. They had a great bar fridge but no microwave. Parking was $23 a day. A little pricey but nice that it was available so we could easily access our car. Wish the front desk had offered us a trolley to help with our luggage and told us that robes were available for us to wear to the pool. The hot tub was pleasantly hot with good jets but the pool was packed with kids. My friend had problems navigating the stairs to the pool room and into the pool and hot tub and towels were not always available in the change room. But again minor inconveniences for a great location.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hamilton, ON

Great Location/Helpful Staff

Posted 21-Mar-2015
Perfect location for a visit to the capital. Shopping across the street-walking distance to Parliament Hill and downtown landmarks. Will be staying here again.
3 out of 5
by A verified traveller

100.00 a nite

Posted 21-Mar-2015
Over 100.00 a night and u still charge me 25.00 to park my car for a night thanks for the heads up
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in heart of downtown

Posted 21-Mar-2015
Nice hotel in heart of downtown. Close to a lot of attraction