Ratings based on 1,732 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 6-Sep-2014
Location is ideal! Walking distance to everything - Rideau Centre, Byward Market, Parliament Buidings, etc. Staff friendly and readily available to assist. Parking underground (with a cost), but anywhere you park downtown will cost you. Highly recommend this place and will stay here when we come back to Ottawa!
5 out of 5
Recommended
for Everyone
by A verified traveller from Dryden, Ontario

Excellent location, wonderful stay. :)

Posted 4-Sep-2014
Pros: The bed, shower, food, staff, location ...... everything!
Cons: I can't think of a thing.
Location: Perfectly located near shopping, Byward Market, the Rideau Canal and the Parliament buildings.
This is our third stay at the Novotel. My husband and I spent 3 nights there in late August and couldn't have been happier with the experience. The hotel staff were professional, courteous and excellent to deal with. We got a great rate which turned out MUCH lower than other equivalent hotels in the area. We even turned up a few hours before the regular check-in due to our flight but were cheerfully accommodated and allowed to go to our room. The room was on the 8th floor and facing the backside of the Rideau Shopping Centre on Nicholas. Despite the construction going on directly in front of us our room remained quiet and peaceful - we were happily surprised!! The room amenities were exceptional: a extremely comfortable king sized bed, ample linens, a nice hot and spacious shower, and an in-room safe which we made use of. The Wi-Fi was free (bonus) and fast. We had the buffet breakfast every morning which offered extensive choices which were all tasty and served by friendly staff. You couldn't beat the hotel location. From the Novotel we walked to Byward Market, the Parliament buildings, Sparks Street and many other spots. We took the double decker bus trip as well as an Ottawa River cruise - all within a 20 minute walk of the hotel. I would highly recommend the Novotel for any trips to Ottawa. You won't regret it.
2 out of 5
by A verified traveller from montreal

Rip off

Posted 3-Sep-2014
Pros: Staff
Cons: Procedures
Overall hotel was very nice... But looks like the ownership is trying to renovate on the back of its guests. I was without my authorization charged for a damaged couch which I guess finally decided to break down during my stay... Completely unacceptable!
5 out of 5
Recommended
for Everyone
by A verified traveller from Thunder Bay on

Close to multiple sites to see and shop

Posted 2-Sep-2014
1st class from when walk in...friendly staff clean room excellent food for cost
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location!

Posted 2-Sep-2014
Pros: This is within walking distance to most of the tourist attractions.
Cons: The hotel needs renovations.
Location: Parliament, Byward Market, Rideau Centre Shopping Mall, and quite a few other tourist attractions within walking distance.
We stayed on the 9th floor (top floor) and it has no view at all. Lucky that the construction across the street is off due to long weekend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mississauga, ON

Excellent value

Posted 2-Sep-2014
My usual hotel for my business short trips to the Ottawa area. It is a 2 minute walk to my favorite restaurant - The Shore Club at the Westin hotel. Bet crab cakes that I have ever had!
5 out of 5
Recommended
for Everyone
by A verified traveller from M

So close to Ottawa u and downtown spots

Posted 1-Sep-2014
Staff was excellent and the restaurant was amazing !
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Great Hotel

Posted 31-Aug-2014
Pros: Great location, very clean, everything in great shape.
Cons: No idea.
Location: Byward Market, Parliament, Ottawa University.
Each and every time I have stayed in a Novotel I am quite happy and this is the same again. I highly recommend this hotel in downtown Ottawa for location - near the Market and Ottawa University. Everything was as clean as can be also. Staff were quite pleasant and helpful. I would not hesitate to stay at Novotel Ottawa again, loved the experience and the free coffee before 6:00 was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller from GTA

Visiting a friend in hospital

Posted 27-Aug-2014
Pros: Convenience
Cons: Accessible door not always functional. No notice posted of temporary service disruption or alternative as required by AODA 2005
Location: Location is good but Rideau Centre construction made it difficult at times.
I stayed here because it is convenient. Had no issues with hotel. Allowed for visit and a bit of tourism.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel near the market

Posted 27-Aug-2014
The hotel lobby looks impressive. The room was basic with a very strange bathroom door set up, and a shower door that poured water all over the floor. There was a lot of construction on the adjacent lot, so hammering/pounding began about 7am each morning. There is a minibar but you apparently can't even lift the item to look at it without it getting billed to your room. In all honesty, I would just prefer a mini fridge.