Ratings based on 2,129 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Great location

Posted 23-May-2015
Beautiful hotel, staff at desk were not very friendly or interested in giving any tips for our stay such as desk help or breakfast information. They said nothing. The room was small but clean. The bed had only one sheet on it so you either slept on the mattress pad or had the duvet on your top side. The bathroom had no ventilation fan so it all fogged up when you showered which made getting hair and make up done miserable. Nice place but missing friendly and small details.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Carolina

Close to everything we wanted to be close to!

Posted 20-May-2015
Pros: It was quiet, clean and had a very helpful staff. It was also very convenient that check out time was 12:00, not 10:00 a.m.!
Cons: Get better WiFi connections!
Location: One block to the best bus stops in town! Many buses stop a short walk through the mall to all bus stops. Everywhere we wanted to go started there!
The only complaint deals with their WiFi. It did not reach to the second floor. After trying multiple times, I finally gave up altogether. WiFi was available, however, on the the computers in the lobby area. We did report to management a few minor repairs needed in the bathroom.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, CA

Pleasant stay

Posted 20-May-2015
Convenient location. No complaint on the room. The food at the restaurant was a little too greasy for me.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very quiet rooms

Posted 19-May-2015
Pros: My room was very quiet.
Cons: Some of the major TV stations are not available.
Very quiet hotel. Five minute walk from Chateau Laurier.
Comment from Hotel Management
20-May-2015 by D. Ponte, Hotel Management
Dear Francois, Thank you for commenting about our location. Novotel Ottawa is truly at a short walk from all major attractions Ottawa has to offer. We appreciate the four star rating! We hope to be able to welcome you again. Sincerely, Danny Ponte Front Office Manager Novotel Ottawa
3 out of 5
by A verified travellerfrom Regina

Not up to the value of money.

Posted 17-May-2015
I am not complaining about the staff, they were good. Room lacks microvawe and even can't be provided in the room but food can be warmed by front desk on their mw. No vendor machine to buy water or pops. Room size, overall hotel look and feel was just OK and not up to the value of money.
Comment from Hotel Management
20-May-2015 by D. Ponte, Hotel Management
Dear Khalid, Thank you for your comments regarding your recent stay. I truly apologize if your stay did not meet your expectations. We are looking a different options to provide vending options during off hours for our guests. Unfortunately, we do not have microwaves in our guest rooms. I am sure you appreciated our central location and our proximity for you and your family to visit Ottawa. Regards, Danny Ponte Front Office Manager Novotel Ottawa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Saskatchewan

Great location in downtown Ottawa

Posted 16-May-2015
Close to Rideau Centre and Byward Market; walking distance to Parliament Hill and Sparks Street Mall. The room was small, but well laid-out. I appreciated having an in-room safe, but would have also liked a microwave. I found the ice machine, but never did find vending machines. Had I been staying longer, I might have asked at the desk about snacks, etc. Very friendly and helpful desk as well as housekeeping staff. I took the bus downtown from the airport, and the Rideau stop is just a couple blocks away.
Comment from Hotel Management
17-May-2015 by D. Ponte, Hotel Management
Dear Kramar54, Thank you so much for your wonderful review! We really appreciate the five star rating. Our proximity to all major attractions Ottawa has to offer makes the choice of Novotel Ottawa one of the best for exploring this wonderful city. We hope that you will continue to visit us on you future trips to Ottawa. Please do not hesitate to recommend us to all of your friends and family. Sincerely, Danny Ponte Front Office Manager Novotel Ottawa
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the Tulip Festival activities.

Posted 15-May-2015
Pros: Very clean. Front desk friendly and helpful. Close to shopping and tourist places.
Enjoyed our stay at Novatel Ottawa. Clean rooms. Excellent food. The only problem was the toilet in our room would not flush completely even after letting front desk know about our problem. Overall - our experience was very pleasing at the hotel.
Comment from Hotel Management
16-May-2015 by D. Ponte, Hotel Management
Dear Guest, Thank you so much for you review. I am sorry if your toilet was not fixed to your satisfaction. I am happy to read that despite your experience with your toilet, you found your stay enjoyable. I do hope to have the pleasure to welcome you again in the future. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa
1 out of 5
by A verified travellerfrom Burlington, Ontario

Nice and close to everything, that's it.

Posted 13-May-2015
Pros: Proximity to everything
Cons: Everything
Location: Parliament buildings, byward market, restaurants bars
room was so small it only fit two people and we were originally scheduled to have 3 stay in the room, that would have been a nightmare. Shower did not work had to jiggle and juggle to get water out. TV was black and white was suppose to be color but no just black and white. When staff were told they did nothing, should have been comped a night or something for paying that price I thought.
Comment from Hotel Management
16-May-2015 by D. Ponte, Hotel Management
Dear Eric, Please accept our sincerest apologies if your stay was not what you have come to expect when staying at our hotel. I am truly surprised and shocked that even after advising our staff, no action was taken to make your stay better. I hope you will consider your last stay as an isolated incident and that you will give us a second chance to make it up to you. Sincerely, Danny Ponte Front Office Manager Novotel Ottawa
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, On

Convenient location

Posted 11-May-2015
The only problem was that they don't have parking for guests. The hotel staff told me to park at an underground public parking and not to move the car since they don't offer in-out privilege. Ended up parking on streets, and other outside parking lots.
Comment from Hotel Management
14-May-2015 by D. Ponte, Hotel Management
Dear Suzie, I am sorry you were lead to believe that we do not have parking on site. Our parking facility is located right under the hotel. The entrance to the parkade is on Daly st. Although this feature is not owned or operated by Novotel Ottawa, our guest can benefit of a special $23.00 rate that entitles them to In and Out privileges. For larger vehicles, there are dedicated spots for trucks and vans on the first level. Thank you for sharing your comments. Regards, Danny Ponte Front Office Manager Novotel Ottawa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kanata

Great hotel.

Posted 5-May-2015
The staff were terrific! Hotel was clean. The hotel is in the heart of downtown. In and out privileges at the hotel parking lot. Will stay there again.
Comment from Hotel Management
7-May-2015 by D. Ponte, Hotel Management
Dear Rm815, Thank you for your five star rating. It is always delightful to receive positive comments from our guests. Please do not hesitate to recommend us to all your friends and family. Sincerely, Danny Ponte Front Office Manager Novotel Ottawa