Ratings based on 1,634 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bath/Vancouver

I booked this hotel for a German friend!

Posted 24-Jul-2014
Location: They enjoyed being close to the market area and Parliament buildings.
My friend (Christine Mueller) and her companion were very satisfied. That is all I can tell you. Erika Dilworth.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent location and value.

Posted 22-Jul-2014
Pros: Great location, hotel looked nice, staff was helpful and polite, restaurant was very good.
Cons: The carpet didn't seem very clean.
Location: Byward market was where we spent a lot of time, and a quick walk to the Parliament building is definitely worthwhile if you have never been there.
We were very happy with the location of this hotel, and for the price everything was really unbeatable about it. The rooms are small and simple but comfortable and functional. The one thing that put me off was that the carpet looked quite stained and old in some areas, otherwise everything was clean and looked pretty fresh. The hotel staff was very courteous and accommodating. Also, the restaurant below is really excellent though quite pricey for the portions. One interesting thing, was that the in-room mini bar prices were decently reasonable compared to other minibars we've seen.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Excellent location

Posted 22-Jul-2014
Pros: Location and pricing
Cons: New carpets in rooms
Location: Byward market, Rideau Centre, Parliament Building and other major landmarks are all within walking distance.
We just returned from Ottawa as we attended my son's wedding at Notre Dame Basilica. The location was excellent for the ceremony, reception and dance. Hair appointment was across the street at the Rideau Centre. We were greeted upon arrival and checked in quickly into our King suite. The room was great for entertaining and upon request for glassware and wine glasses, they were delivered promptly. The only thing that needs some attention is the carpet. It has rippled and looks just a little tired. Other than that a most enjoyable experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Mississauga, ON

Well-priced hotel

Posted 22-Jul-2014
Pros: Good value. With-in a short stroll of good restaurants and the ByWard Market.
I found the hotel, staff and its' facilities to be well-suited and ideally located for my short three day business trip to Ottawa.
4 out of 5
Recommended
for Families
by A verified traveller from Scarborough Ont.

Good location.

Posted 22-Jul-2014
Pros: very clean the housekeeping staff did a good job.
Cons: Would have liked to be able to put things in the fridge, I find it a bad when you charge 3.50 for a bottle of water when anywhere else its $1
We had a good time at Novatel the staff were very good, the location was very good for us we only had a short walk to the convention centre.
4 out of 5
Recommended
for Couples
by A verified traveller

Staff could be nicer.

Posted 16-Jul-2014
Pros: LOCATION
Cons: Staff-Front Desk
Location: Byway market and attraction all close.
Front desk person not very friendly. Small room but it worked ok for us. Great location. Public parking close.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

In the heart of it all

Posted 13-Jul-2014
Pros: Comfort, convenience, cost and proximity to an astounding variety of quality restaurants.
Cons: Availability, cost and access to parking.
Location: Market, Rideau center and restaurants galore. One stop shop hopping.
The easy access, proximity to the market and especially the variety of restaurants all within walking distance made this a simple choice. Add in comfortable rooms with a number of amenities and very reasonable rates and it will be a wonder that one would consider anywhere else in downtown Ottawa.
3 out of 5
Recommended
for Families
by A verified traveller from Edmonton

nice downtown hotel

Posted 11-Jul-2014
Pretty good experience. Kids were disappointed with pool closure for part of our stay. There seems to be some management issues here as the pool use is shared with a neighboring hotel. Staff seems eager to please although do not always follow through on requests. We were pleased to be accommodated on our late check-out time. No comment on food since we ate outside of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from ontario

Great pool & hot tub. Great location. Easy to park

Posted 7-Jul-2014
They let me leave my car out front while I brought up my bags and went pee. It was nice to have a couple minutes before parking my car.
3 out of 5
by A verified traveller

Nice location but that's it.

Posted 7-Jul-2014
Location was excellent. Rooms were very small and cramped. They even charged for bottled water. There are only plastic cups in the rooms reminding me of a cheap motel rather than a nice hotel.