Ratings based on 485 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 17-May-2015
We really enjoyed our stay. First time in Ottawa . We walked across the bridge to downtown several times. Great location to great restaurants and museums. Buffet was a bit pricey for what was offered. Waffles were not home made.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Close to museums, Parliament

Posted 15-May-2015
Except for a very noisy inadequated AC everything was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ajax, ON

Quiet, nice

Posted 14-May-2015
Pros: Quiet
Cons: $15 for parking overnight? An unexpected extra. There should be free parking for guests.
Location: Museums, walk across the bridge to the parliament hill
I wish the bed sheets would be ironed smooth so as to not have the phobia that perhaps they were not changed from the last guest... They were wrinkled right in the middle, where somebody would usually sleep. We asked for another sheet or room, they gave us another room but the sheets were the same. At this point we gave up, as we were tired. The very polite room attendant was shrugging his shoulders apologetically...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Quebec

tres bien

Posted 11-May-2015
Facile d'accès à partir de l'autoroute et bien situé. Stationnement intérieur, personnel accueillant et très bon service. Les chambres sont propres et bien équipées. J'ai cependant trouvé que les chambres sont moins bien insonorisées au 2ème étage qu'au 6 ou 7eme etage, et que les bruits provenant du corridors peuvent être dérangeants. Cela dit, je recommande cet hôtel, et j'y retournerai certainement.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-May-2015
Hotel was clean, Staff was friendly. No Hot Tub and facilities were OK
5 out of 5
Recommended
for Everyone
by A verified travellerfrom quebec

tres bien situe

Posted 11-Apr-2015
tres bon services propre et sans bruit proche de tout pour visiter
3 out of 5
by A verified travellerfrom Toronto

Not really a Sheraton Quality

Posted 21-Mar-2015
That is not real Sheraton Quality Facility is quite Old trying to catch up but can not. Needs real investment to come to Level with other facilities.
3 out of 5
by A verified travellerfrom St. Thomas, ON

hotel close to museum but nothing else!

Posted 19-Mar-2015
Pros: Most of the staff was friendly. Across from the Museum of Canadian History.
Cons: The beds need to be changed. They squeaked and the blankets sounded like they were made out of plastic.Provide a fridgeµwave for your patrons.
Location: The Museum of Canadian History and in the summer you could walk across the bridge to the Parliament Buildings. Would never try that in the winter!
The staff were very nice except for the morning we checked out. The female clerk on duty was a bit miserable and not at all friendly like all the other staff. The hotel is situated right across the street from the Museum of Canadian History which was great. But there were no other restaurants in the area. If you are on a business trip it would work out fine to just eat at the restaurant at the hotel if your company would pick up the tab. If your paying for any meal yourself be aware! You could buy two boxes of cheerios for what they charged you for a bowl. Way overpriced and too steep for a family! Double beds only and squeaky too. The room was very small. We felt rather cramped with only a desk and no table, no refrigerator and no microwave. We stayed 3 nights and the hotel offered a "green" stay which means they won't come in and make your beds but will provide you with clean towels if you need them. We signed up at check in for this program but upon leaving the clerk said we didn't and withheld our SGP points. I felt a little ripped of after having my kids clean up the room and make beds before we left the hotel each day. We'll be back to Ottawa and Gatineau but we won't be staying at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sudbury

Excellent hotel..helpful, friendly staff

Posted 22-Feb-2015
Overnight getaway with my daughter..well appointed room..close to bistros..staff was great..
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 21-Feb-2015 on Hotels.com