Ratings based on 472 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom quebec

tres bien situe

Posted 11-Apr-2015
tres bon services propre et sans bruit proche de tout pour visiter
3 out of 5
by A verified travellerfrom Toronto

Not really a Sheraton Quality

Posted 21-Mar-2015
That is not real Sheraton Quality Facility is quite Old trying to catch up but can not. Needs real investment to come to Level with other facilities.
3 out of 5
by A verified travellerfrom St. Thomas, ON

hotel close to museum but nothing else!

Posted 19-Mar-2015
Pros: Most of the staff was friendly. Across from the Museum of Canadian History.
Cons: The beds need to be changed. They squeaked and the blankets sounded like they were made out of plastic.Provide a fridgeµwave for your patrons.
Location: The Museum of Canadian History and in the summer you could walk across the bridge to the Parliament Buildings. Would never try that in the winter!
The staff were very nice except for the morning we checked out. The female clerk on duty was a bit miserable and not at all friendly like all the other staff. The hotel is situated right across the street from the Museum of Canadian History which was great. But there were no other restaurants in the area. If you are on a business trip it would work out fine to just eat at the restaurant at the hotel if your company would pick up the tab. If your paying for any meal yourself be aware! You could buy two boxes of cheerios for what they charged you for a bowl. Way overpriced and too steep for a family! Double beds only and squeaky too. The room was very small. We felt rather cramped with only a desk and no table, no refrigerator and no microwave. We stayed 3 nights and the hotel offered a "green" stay which means they won't come in and make your beds but will provide you with clean towels if you need them. We signed up at check in for this program but upon leaving the clerk said we didn't and withheld our SGP points. I felt a little ripped of after having my kids clean up the room and make beds before we left the hotel each day. We'll be back to Ottawa and Gatineau but we won't be staying at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sudbury

Excellent hotel..helpful, friendly staff

Posted 22-Feb-2015
Overnight getaway with my daughter..well appointed room..close to bistros..staff was great..
4 out of 5
Recommended
for Families
by A verified traveller

Close to Winterlude activities.

Posted 17-Feb-2015
Pros: Location
Great location, but room was a bit small. Nice pool and they have a lifeguard on duty. Nice to have underground parking in the winter.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice place

Posted 10-Feb-2015
Pros: Good restaurant
Cons: Control of kids running up and down the elevators. TV stations are to bare minimum.
Location: Close to the museum of history
I was staying on the 8th floor. This floor is more restricted and thus more relaxing. I just wish that there are no kids on the 8th and 9th floor because of the restriction. Last day there was a family on this floor and kids were running down the hall several times to get some ice. The ice machine was next to my room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Very comfortable hotel in Gatineau

Posted 8-Feb-2015
Pros: Very comfortable and large room with a nice view. Very good restaurant.
Cons: More service at the restaurant in the morning.
Location: Great location, right in front of the history museum and near the parliament and the conference centre.
I stayed at this hotel for three nights to attend a conference. The room was big and very comfortable with a nice view of the parliament. The restaurant was great, but was sometimes a little bit crowded in the morning. There was an indoor passage to the conference centre, which was very practical.
5 out of 5
Recommended
for Couples
by A verified traveller

excellent hotel

Posted 21-Jan-2015 on Hotels.com
Was there for 4days and this was my second stay with them. Their hospitality and response is very prompt and we liked it a lot.
5 out of 5
Recommended
for Getaway With Friends
by Ian

This traveller left a rating score only Posted 20-Jan-2015 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 14-Jan-2015 on Hotels.com